Oceanside VA Clinic

Negative experience: Waste of time. Horrible service

Fantastic experience: Excellent staff,cordial, professional, well trained.

Negative experience: I was misdiagnosed by the PA twice there. I came in for knee pain; he offered to give me a bottle of asprin. 8 months later I had knee surgery for a torn meniscus. I saw him again a year later for a cold sore on my lip.I said I thought it was lichen planus. He said it was either skin cancer or herpes. I went to an oral surgeon who did a biopsy ; it was lichen plantus. The motto of this place should be"We dont give good service; just lots of it" ;

Fantastic experience: Very freindly and helpful staff.

Negative experience: Everything was fine the first year I started seeing them but as I continue to use their services coming on 2 years it has become a stressful and headache inducing task to schedule, keep or contact staff at this location. I feel they have dropped the ball many times in different departments. It’s unfortunate since they are so close to me. I’m even thinking of going to the La Jolla or Kearny Mesa locations at this point to see if I can actually be helped. VA needs to do better. I’m so disappointed.

Fantastic experience: Outpatient VA appointments can be scheduled here. Friendly staff and a very clean facility are a huge bonus.

Negative experience: Called to receive information on getting X-rays and the staff in the radiology had no manners what so ever.

Fantastic experience: Everyone is so helpful ☺️ and kind. I actually enjoy any and all visits

Negative experience: Dear Directors, I am writing to formally file a complaint regarding the treatment I received at the Oceanside VA Clinic on August 8th, 2024. The actions of your staff and the responding firefighters have not only violated my rights but have also caused me significant distress. On the mentioned date, I arrived at the clinic seeking medical attention for a condition that necessitated the involvement of emergency services. Due to the absence of an ER at your facility, firefighters were called to assess my condition. After evaluating me based on a questionnaire, the firefighter advised that a hospital trip was unnecessary. Despite this, they insisted that I sign a release form indicating I refused transport to the hospital. I requested the form's verbiage be changed to reflect the truth—that it was their recommendation not to transport me—but this request was denied. This practice of misleading documentation is unacceptable and deeply troubling. Furthermore, as I was leaving, I requested my vital paperwork to obtain a second opinion from a private doctor. During my discussion with my doctor, I noticed one of your police officers, a short Hispanic man named Officer Morilla, following and standing too close to me. When I asked him to give me space and respect my privacy under HIPAA regulations, he refused, claiming his status as a federal employee and veteran. This was irrelevant to my request for privacy. Officer Morilla then called for backup, escalating the situation unnecessarily. Officer Bisch arrived and attempted to taze and arrest me for disorderly conduct instead of de-escalating the situation. This treatment was entirely uncalled for and violated my rights. According to the "Veterans Health Administration Rights and Responsibilities of VA Patients and Residents of Community Living Centers," all VA patients have the right to be treated with dignity, compassion, and respect. This includes receiving care in a safe environment and having personal freedoms respected. My experience at the Oceanside VA Clinic on August 8th clearly violated these principles. Specifically: 1. Nondiscrimination and Respect: I was not treated with dignity, compassion, or respect as an individual. Instead, I was subjected to misleading practices by the firefighters and an unnecessary escalation by the police officers. 2. Health Information and Privacy: My privacy was not protected. Officer Morilla's actions were a clear violation of my HIPAA rights. I explicitly requested privacy while discussing my medical condition with my doctor, yet my request was ignored, leading to further distress. 3. Partnering in Care: The actions of the firefighters in attempting to coerce me into signing a misleading release form violated the principle of involving me in decisions about my care. I was not given the opportunity to agree to or refuse treatment based on accurate information. 4. Concerns or Complaints: I am now exercising my right to seek help and file a complaint regarding these incidents. I expect a thorough investigation and appropriate action to be taken against those who violated my rights. I would like to formally file complaints against Officer Morilla and Officer Bisch for their inappropriate actions and violation of my rights. I also wish to praise the third officer, whose name I do not recall, for his professional conduct and respectful treatment during the incident. Additionally, I am filing a complaint against the firefighters who attempted to coerce me into signing a misleading report. I expect a thorough investigation into this matter and appropriate action taken against those who violated my rights. Your staff must understand that they are dealing with veterans who have made significant sacrifices for this country and deserve to be treated with respect and dignity. Thank you for your attention to this matter. I look forward to your prompt response. Sincerely, Eric

Negative experience: This review is dedicated to fellow vets who have also received shoddy service at any VA Health Care locations in California, with the hope that VA management will fix the problems sooner rather than later. I moved to Oceanside in 2013 and planned to use the Oceanside, CA health care facility as the primary place to seek medical care in my retirement years. On my first visit to the Oceanside location, two employees at the front desk looked and acted lost and could not answer simple questions. As I approached the sign-in desk to see the doctor, I was met by an employee who was eating a burrito (with mouth wide open) while working in plain sight of vets (customers) in the waiting area. Not very professional behavior, I thought at the time. The doctor I met provided adequate service, but every other contact I had with VA employess there were substandard and they seemed to have an off-putting know-it-all and condescending attitude when speaking with vets. That was the last time I sought care at a VA facility- ever! With the reviews of this facility I just read, I see that not much has changed since my experience in 2013, and that is a crying shame for the vets who go there for their "earned" regular and urgent medical care.

Negative experience: Horrible sevice, the employees hide in dark stations.Good luck getting anybody on the phone, one can only leave a message. I drove 30 miles to the clinic so I can update my card. I was told by the La Jolla call center that they perform that service at the Oceanside Clinic. Maybe they do, but nobody I spoke with had any idea how to adress my needs... Contract employees at the VA, not a good idea...

Fantastic experience: Gratitude for the caring professional staff at O-side VA Genelle Teeter worked with me for hours and could not have been more helpful. Liz added giving me an EKG on top of her required duties. Dr Hauseman and her nurse Kathy ensured I got my pre-surgery med screening completed (mostly). I feel tremendous gratitude for the kindness and professionalism I recieved. With respect, Erik Huber LMFT HMC SEAL USN/Ret

Fantastic experience: Dr Nansen s great.

Fantastic experience: Seen at OSIODE VA Clinic today, 22 April 24. Top notch from start w/ LPN Jeanette, family Doc Neeza Kamil, and with nurse for blood draw and tech for radiology X-Ray. Four interactions, less than 15 min wait for all four. Very pleased. JD Burke LTCOL USMC (RET)

Fantastic experience: No wait, great place clean

Fantastic experience: Mr Spain in Audiology is a pleasure to observe as he handles patients who are waiting to get into their exams or consults. Great people skills in evidence with this gentleman and he obviously enjoys what he does!!!!

Fantastic experience: Beautiful Building and sincere staff

Fantastic experience: I go there all of the time. The Doctors I deal with, Dr. Joshi & Dr. Wang are excellent. The people in audiology are prime as well as all of the staff. Great people to have taking care of you! Jerry Gerrity

Fantastic experience: I had the distinct Pleasure of visiting the VA Optometry Clinic today May 16, 2016 ... I had my eyes checked and got Prescription so I can Buy Glasses online ... I was seen "early" even BEFORE my appointment time :-) Dr. Denise Wong was extremely friendly, Professional and very thorough in listening to my needs and providing her expertise ... I could not be more pleased with the results ! ... THANK YOU SO MUCH to the Staff and Doctors @ VA OPTOMETRY Ronald Luhmann, Commander U.S. NAVY retired

Fantastic experience: They really care about us veterans

Fantastic experience: Brand new beautiful facility.

Fantastic experience: This is the best VA Clinic in my area and I have many to choose from.

Fantastic experience: Prompt appointments and caring professional care. Always look forward to my appointments

Fantastic experience: Love this VA, great people!

Fantastic experience: Excellent. Couldn't ask for better or more friendly service. I am thankful.

Fantastic experience: Very nic

Fantastic experience: I have spoken with Marcy within the Community Care dept. Every conversations has been professional and productive. I appreciate all the care and work that goes into helping our veterans. Even on the backside every interaction is important for care.

Fantastic experience: Love the Clinic I get the best care here you can see and feel they truly care about your health here.

Fantastic experience: I have to be honest. This is the best VA clinic I have ever been to. Caring professionals and you can actually get someone on the phone. I live north of Los Angeles and still keep this place as my primary care (because they’re that awful where I live)

Fantastic experience: Always polite, respectful and very helpful.

Fantastic experience: Very new and very well equipped for all issues.

Fantastic experience: Very nice people and very clean and organized.

Fantastic experience: Very helpful desk clerk.

Fantastic experience: All appointments have been on time people are caring they're really wonderful it's always been a pleasant experience thank you to those that work th

Fantastic experience: Blue Team Dr Bell and her nurse are 5-plus Stars for care and customer service. Thank you for the ability to express my opinion. [email protected].

Fantastic experience: Everyone's nice there & visits seem to go pretty quick right now cuz of Covid (just don't be late for your appt.or at least call if u can't go).

Fantastic experience: Ive been to many VA hospitals and this one is by far the best. They are very quick to finding ways for you to gain the attention needed in a timely manner!

Fantastic experience: Organized, minimal wait times, friendly.

Fantastic experience: Absolutely the best care I could ask for! Professional and caring staff!!

Fantastic experience: Very good care, they are helpful and they take care of their facilities.

Fantastic experience: Outstanding service, the staff are always very wiling to help and genuinely care for your health. I am bless by getting the VA medical care I need. Did I mention there is very little waiting time,

Fantastic experience: The best alternative, re: going to the busy La Jolla Hospital.

Fantastic experience: I've been going to the Oceanside Clinic, ever since they close the one in Vista. The Oceanside Clinic is very well laid out. My primary doctor is upstairs. Blue. Doctor Bell. I lost my right leg on September 14th 2019. Since March I've been going to physical therapy, every Tuesday and Thursday on the first floor.. so yes I do love this Oceanside Clinic.

Fantastic experience: I found the directions easy to follow.

Fantastic experience: The staff there are great. Dr.Garcia has lower my blood pressure an has me on the road to recovery with my Left Ankle issues. Thank you an God Bless US Army Veteran 16 th M.A.S.H.

Fantastic experience: I've been going to the VA for care since obtaining my benefits in the late 90s. I get nothing but the best care and everyone I've dealt with has been extremely professional. My Dr treats me like I'm her only patient and actually uses the online messaging service for ease of care.

Fantastic experience: Complete caring staff minimum wait time quality servic

Fantastic experience: Been here so many times, great place :)

Fantastic experience: Awesome service every time. The waiting to be seen is very short. Friendly and knowledgeable service!

Fantastic experience: The best clinic for veterans. Friendly staff. My husband love doctor mendoza. He Is very knowledgeable very patient they accommodate you for you to feel great. I'm so happy that my husband feels happy with doctor mendoza with his dental needs. Doctor mendoza at dental clinic and all his staff are wonderful. Thank you. May god bless you all the staff at this clinic.

Fantastic experience: This clinic is very helpful getting my paperwork started for my benefits. The line moved fast and workers were super friendly. This location provides a lot of resources to help all veterans solve their issues.

Fantastic experience: Everyone is courteous and very professional. Much love and respect.

Fantastic experience: Love this facility and the staff

Fantastic experience: San Diego is packed with vets, so there should be no surprise on wait times. Everyone in the VA are constantly working if not with a patient, then with a lot of paperwork they need to catch up on, or maybe going through "hoops" to help a patient. Sure it's frustrating having to wait for something that may seem like it should have been a simple "Is this something I should sorry about? No? Ok. Thank you" Just keep in mind that these services ARE FREE, and that alone is awesomeness.

Fantastic experience: Much better than VA La Jolla. Well trained, courteous, thoughtful, and caring.they treat Veterans with great respect.

Fantastic experience: Can not over emphasize how highly I rate this place. Everyone treated as a person, not a number and treated with respect. Just wish they had better service transportation wise between the Sprinter station and the clinic. North County transit recently cancelled their convenient service due to attrition. We, as disabled veterans suffer, as a result!!! The 316 bus route recently cancelled, which forces the use of the 318 adding much time for travel

Fantastic experience: The patient care that I received in the Audiology Clinic was outstanding! Everyone was professional, pleasant, and thorough. The only downside was the 2-month wait to get an initial appointment.

Fantastic experience: I have never had a bad experience here at the VAMC in Oceanside. Facility is clean and comfortable; the staff are friendly, attentive, and genuinely care. The facility is located very close to local mass transit.

Fantastic experience: Excellent facility, Staff, care and wait times! Best VA I've been to.

Fantastic experience: These people really care about the veterans they serve. They are friendly and attentive. The waits are not long and the medical service high quality.

Fantastic experience: The best Va Clinic