Summit Rehabilitation and Care Community

Fantastic experience: I love the front desk receptionist Elizabeth week day shift she is a very hard worker

Negative experience: Terrible facility. My paraplegic husband had to call 911 from the facility to get someone to come to his room and take care of him. We are still getting bills from them that have already been covered.

Negative experience: Do NOT bring your elderly loved ones here. I toured this facility today and was appalled by what I witnessed. A nurse named Chanate was aggressively yelling at a CNA in a way that was completely unprofessional and deeply disturbing. The behavior I saw was beyond unacceptable—it showed a complete lack of respect and compassion. If this is how staff are treated in public view, I can only imagine how residents are treated behind closed doors. No one, especially the elderly, should be subjected to an environment like this. Stay far away.

Negative experience: Would give zero stars if I could. Just awful

Positive experience: My friend was placed here a few months ago after getting very sick mentally and physically. After a few months he is in great health emotionally and physically. I would like to thank the staff and the nurses for all they are doing for the patients,every time I visited ,they went out of their way to accommodate any needs or request. It's very clean and the social worker went out of her way to help get his belongings from his previous place of living Thank you and God bless everyone at highland Park.

Negative experience: Don't ever come to this place the facility is not ok they mistreat the people here they don't do there job and when you advise them about your concerns they ignore you the cna are always on there cell phones they are not helpful at all please don't ever come here it's not ok to mistreat people they act like if they don't have family it's sad ....0 stars Look at the reviews it's not just me saying it this place is awful it makes me sick they want money but don't do there job they act like it's only about money no it's about caring for the elderly remember to always put your self in other people shows your going to get old to and God is real he looks at everyone so think about what you do before you do it think about the other person not just yourself this job is about caring not doing the opposite.. DON'T EVER COME HERE they don't care they just want money 0 STARS

Negative experience: Horrible place for rehab. I was brought in on a Fri. at around 3:30 p.m., plopped on a bed and left there. It was over 12 hours before they ever gave me pain medication. Averaging 3 hours to call button response. Very little English was spoken in this facility, and it took me forever to show the staff how to adjust the wheelchair. This is where you take your bad parents to die. There is so much more I could say about the place, but there isn't enough typing space or time. As soon as the wife arrived in the morning, i informed the facility that I was leaving

Positive experience: My mother went there after her hospital stay, the physical therapy was very good. My mom didn't care for the food and staff was light, so after pushing her button she sometimes forgot why she needed someone. The in home visit was thorough but unfortunately insurance didn't pay for anything but one item. We were abruptly told my mom would be discharged after her in home visit and when she was discharged we didn't get any updates to her care except of her medications and that was rushed. There was also supposed to be a class helping me to care for my mom which never happened.

Positive experience: Need to fix the heat. The baseboard heater is not putting out any heat and it’s been below zero weather. Fix the heat!

Positive experience: Went and toured their facility today, along with other facilities. Of the ones I saw today, Summit was by far the most accommodating and efficient of the facilities. Clean and friendly. They were very open about all aspects of the facility and what we could expect for our loved one. This is by far our first choice for a rehab facility for our loved one.

Fantastic experience: Very loving and very supportive care!

Positive experience: Y

Positive experience: Good friends of mine

Negative experience: Worst place ever

Fantastic experience: The staff were helpful and welcoming

Negative experience: Traveling CNA, here. This facility blocked me from coming back because I had to leave work to go to the hospital. I have a doctors note as proof. Travelers, prepare yourself. Know what you are to these people.

Negative experience: If I could leave no stars I would. This place is awful there rooms have damage to them their cafeteria has what looks like water damage on the ceiling and they just covered it with a bag. They’ve lied multiple times. They weren’t wearing gloves when handling food in the kitchen. They take over 15 min to get to the patients room after pushing the call button. We removed our grandfather before he was supposed to leave because just the smell alone was completely awful. It smelt like urin down the hallways. The main person who works there was disrespectful to his employees and yelled at one of them in front of us.

Negative experience: This place is terrible. There is nothing good about this particular place. People left my mother and ignored her for hours upon hours as she sat in her own mess. My mother kept telling them that her lower back was hurting and she was crying because she was in pain, come to find out that she has shingles, which might be infected because they couldn't take the time to check on her and make sure that she was okay. They had a covid outbreak and instead of keeping patients in their rooms, they just roamed around the hallways. Dad stuff members who had the virus as well. If you are going to bring a family member to any sort of Care facility do not bring them here. My mother was transferred to Sloan's lake after being sent to University for dehydration and not doing too well and sounds like make sure he was okay right away they're the ones that found out that she had shingles and now because this could have been prevented a lot earlier my mother's back in the hospital and she's not doing well. If you sign up to help people and to be there for people then do it. It's not that hard to show compassion to someone. If there was a thing to give negative Stars this place we get 600 billion negative Stars. Do not bring your loved ones here.

Fantastic experience: Summit Rehabilitation is the third rehab center my husband has been at in the past three months. This is the rehab and care center we have been looking for! I really can't say enough good things about the care and attention my husband (and I) have received at Summit. The courtesy and professionalism here is evident at every level - housekeeping, the kitchen, administration, and all the medical and therapy staff. What most impressed me from the very first encounter was the willingness to listen and ask questions. As a result, the staff here focused on the cause of my husband's situation - not just on the result. Consequently, he is finally being discharged after focused work on what really needed to be done to help him rehab effectively and move forward. Additionally, the facility itself is clean and very well maintained. With several different and attractive lounge areas, it gives the feeling of being at a B and B. And - having dealt with this issue before - while they are located in a residential area, they still have adequate parking. If we ever need a rehab center again, I hope we can get in to Summit.

Positive experience: The staff is very friendly and helpful! This is the third time they've cared for an older member of our family and they've been incredibly patient during her physical therapy. Recommend.

Fantastic experience: From the staff to the establishment. Everything was top notch. Thank you.

Positive experience: When I selected this facility for my mother it was very difficult as she was leaving a most beautiful facility where everyone knew everyone. The care was fantastic. So I had real concerns, the size of the facility, the number of residents, and much more. She never had to share a room. This was very different and I was really torn about accepting this facility as her new home. However, over time I've been fairly please with her care. I still feel like it is too institutional the colors in the room are not warm and the curtain between beds are unattractive. People that work at Summit are very nice and caring. I like my mom's caretakers. And the office staff.

Fantastic experience: My mother has been in this dementia facility for six years. She managed to get through the pandemic without getting Covid, and has received nothing but outstanding, loving, caring, and compassionate service from the staff. We have never regretted moving her to this facility.

Fantastic experience: This place has been nothing buy amazing place! They have taken great care of my mom. We appreciate all of the kindness and support we have received in just a few short days.

Fantastic experience: We love our caretakers!! We also love Teresa at the entrance who’s always so welcoming. Marietta is sooo wonderful! Don’t ever loose her!!

Fantastic experience: Grandma looks great and is happy. Very cozy!

Negative experience: I would give this place zero stars but unfortunately that isn’t possible. If you have a loved one, please do not place them in this facility. This place deserves to be shut down due their treatment of people. It is an absolute shame this place is allowed to run. They listen with the intent to respond, not to understand. They make their members feel uncomfortable and not safe. The front doors don’t even lock to keep the patients safe. This place needs to be reported.

Fantastic experience: My sweet Aunt was transferred from Kansas not nearly as and capable of given great care to accomplish a healthy lifestyle

Fantastic experience: Always very kind and considerate

Fantastic experience: Staff friendly. Mr Manos is kept as clean as possible since facility seems to be short staffed, but what business isn't these days. But Summits seems to be trying the best that they can and for that I'm grateful

Fantastic experience: My friend always seems well cared for, always sitting at a table, not lingering in bed all day. I wish her hair was washed more often. Her nurses are always friendly and thank me for coming for a visit. They gave me a small cup for some ice cream I brought and they froze what she didn’t finish for tomorrow.

Fantastic experience: Staff is very attentive and friendly. They also do very well communicating with the family

Fantastic experience: Everyone who works in this facility has been so caring, compassionate, helpful and amazing! We are so lucky our father has been so wonderfully cared for!

Fantastic experience: I cannot say enough good things about Summit. The staff at Summit took care of my mother like she was their own. She went there from the hospital and ended up staying for two weeks. Every time I called they went above and beyond. Thank you Summit!

Fantastic experience: The staff is attentive and always a pleasure when I visit.

Positive experience: 4Stars because there is always room for improvement here and there. The Staff on the Day shift has been great while I was here for 2 days. The Residents are so kind.Enjoyed getting to know them a little. Overall a good visit.

Fantastic experience: This nursing home has been excellent. My dad was well taken care of.

Fantastic experience: Impressed with the strong team they have that genuinely cares about their patients.

Fantastic experience: My experience there was nice people are friendly. And helpful.

Fantastic experience: Thank you for taking good care of my 96 yr old mother

Negative experience: I have to say in a time when we needed someone to care for our loved one in a critical time this was the worst experience for our family. I feel that I let my family member down allowing them to go there and lose their life in the non caring hands of the staff in this place. I had to hear my loved one take their last breath over the phone while a nurse watched him and didn't think to give any aid to them. I hope no one ever has to experience this especially in this institution. If you truly love your family member don't send them here.

Negative experience: This place was the worst place to send our loved one to, none of the staff seem to know what was going on with the patient they were assigned to they are not attentive to there patient we had to ask for our love one to be checked on and also had to ask that our love one get help with a showed because he was high fall risk. Worse place ever. They don't even deserve 1 star.

Fantastic experience: They took such good care of my mother while she was with them, and Stephanie went above and beyond with all her care, and even helped me (basically did it for me) to get her on Medicaid. I couldn't ask for a better experience!!

Positive experience: Not the greatest mom treated fairly some things need to be improved like staff training and patient care an response time for call light.

Positive experience: My dad is a resident here and I have to say that he is treated VERY well as are the other residents. The staff actually cares about their people and do not view it as just a job. I did not give 5 stars because housekeeping needs a bit of work but other than that I would suggest it to someone else looking for a place for their loved one.

Negative experience: Calling to talk with a patient was so bad. Unprofessional answering, transferred 4 times! English -not-so-much. Still on hold....unhappy.

Negative experience: Very unprofessional staff. Have left several messages for the business office and have not received a call back. Very disappointed. I asked to talk with the administrator and again got passed around and was told "they will talk to you later". I only hope they treat the patients better than they do a caller. Based on my experience I would never recommend The Summit to anyone.