Elmhurst Rehabilitation & Healthcare Center
Information about Elmhurst Rehabilitation & Healthcare Center
Opening hours
- Monday: Open 24 hours
- Tuesday: Open 24 hours
- Wednesday: Open 24 hours
- Thursday: Open 24 hours
- Friday: Open 24 hours
- Saturday: Open 24 hours
- Sunday: Open 24 hours
Elmhurst Rehabilitation & Healthcare Center: Reviews
Positive experience: I didn’t stay here personally but, my mother was a patient she couldn’t sleep or rest because she was constantly looking out for her roommate, the nurses don’t check on patients enough my mom had to get woken up throughout the night to call for the nurses because they don’t give enough attention to the patients on their floor (not every nurse is like this you can tell who likes their jobs and who genuinely care about their patients)
Fantastic experience: Very nice place. Clean and no smell of urine or feces.love the fact they are all single rooms
Fantastic experience: Very professional I'm happy with services
Fantastic experience: Excellent care given to two family members.
Hi there, we are thrilled to hear that you had a positive experience at Elmhurst Rehabilitation & Healthcare Center! It means so much to us to receive your 5 star rating and feedback. Feel free to reach out with any questions or inquiries!
Fantastic experience: Excellent nursing care, great PT, compassionate, professional staff
Hello, Adrienne, we are so appreciative of you taking the time to rate us with 5 stars!
Fantastic experience: Daytime (Christina & Xavier) shifts are monumental when you’re experiencing the long haul with your loved ones. Nighttime is the complete opposite. I have personally experienced exhausting anxiety for the care of my loved one and unless you’re THERE making sure they have what they need WHEN they need it they WON’T get it. The “Nurse Push Button” may as well be disconnected because an employee just comes along to clear the blinking light and a nurse doesn’t show! 3 trips to the nurses station (shift change in the midst) and the 3rd trip (that was within 2 hours) was the charm. PLEASE to ALL….BE PRESENT for your loved ones!
Negative experience: Both my parents shared a room there. They both passed away in September only 17 days apart and never received any condolences from administration.
Fantastic experience: My aunt who is there for rehab is very satisfied with the care and love she is giving from all of the staff.
Fantastic experience: I thought the facility was clean staff very friendly an welcoming.
Hello, Nicole we are thankful for your 5-Star feedback. We strive for excellence in care and always look to prioritize the needs of those entrusted in our care. If there are any requests, please don’t hesitate to contact us. Sincerely, The Elmhurst Rehabilitation & Healthcare Center Team
Fantastic experience: Everyone is helpful/ It’s clean, this is my mothers 2nd rehab stay!
Hello, Nora we are thankful for your 5-Star feedback. If there are any requests, please don’t hesitate to contact us. Sincerely, The Elmhurst Rehabilitation & Healthcare Center Team
Fantastic experience: I am taking a class here for several weeks and the facility is well kept and peaceful. The Physical Therapy department looks amazing and every staff member I encounter are warm and pleasant.
Hi there, we are thrilled to hear that you had a positive experience at Elmhurst Rehabilitation & Healthcare Center! It means so much to us to receive your 5 star rating and feedback. Feel free to reach out with any questions or inquiries!
Fantastic experience: A nice and clean facility. This place has helped both of my elderly parents recover and get back to walking. My only complaints are that the elevators are very slow and u can’t simply use the stairs because some areas they’re locked with a code.
Fantastic experience: The staff was amazing and I can’t say enough about the admissions director Alicia, she was so professional and helpful! Thank you Elmhurst
Fantastic experience: Dear Elaine, I hope this letter finds you well. I wanted to take a moment to express my heartfelt gratitude for the care and compassion you have shown at Elmhurst Nursing Home. Your dedication to your work and the kindness you extend to residents and their families is truly admirable. The comfort and well-being of my Robert Brandon have been a source of great comfort to us, and I know that much of that is due to the exceptional care provided by you and the team at Elmhurst. Your professionalism, patience, and warmth have made a significant difference, and I deeply appreciate everything you do. Please know that your efforts do not go unnoticed. You are making a positive impact in the lives of so many people, and for that, I am immensely grateful. Thank you once again for your outstanding service and care. Warm regards, Joe & Elaine Andrade
Negative experience: Just don't put a loved one here!! The disappointment
Fantastic experience: Beautiful clean facility
Fantastic experience: My father recently had a three week stay at this outstanding facility. Both the administrative team and nurses were incredibly attentive and helpful to him and our whole family. The staff was friendly, making him feel at ease the entire time. His rehabilitation fit his needs, and strengthened his muscles and mind. His room and bathroom were constantly cleaned and sanitized. I cannot say enough about this amazing center and its staff. Thank you ALL so much!
Hello, we would like to share our gratitude for taking the time to rate our center 5 stars and share your positive experience. We strive to provide care excellence to each person we service, as well as their loved ones, so it means so much to us to hear that you were satisfied with our community! Should you have any questions or inquiries, please do not hesitate to reach out. Best, the team at Elmhurst Rehabilitation & Healthcare Center
Fantastic experience: The staff care about patients and take good care of them.
Hello, Raul we are thankful for your 5-Star feedback! Sincerely, The Elmhurst Rehabilitation & Healthcare Center Team
Fantastic experience: I am very impressed with the quality of care at Elmhurst! The facility is immaculate and the staff is attentive and always available for any questions or help. There are also many activities for the residents to participate in to keep them active and socializing. I highly recommend this facility!
Hello, Karen we are thankful for your 5-Star feedback! We strive for excellence in care, here at Elmhurst Rehabilitation & Healthcare Center and always look to prioritize the needs of those entrusted in our care. If there are any requests, please don’t hesitate to contact us. Sincerely, The Elmhurst Rehabilitation & Healthcare Center Team
Fantastic experience: The patients were happy to have a visit.Yes!! They loved the time we spent with them
Hello, Carol we are thankful for your 5-Star feedback. If there are any requests, please don’t hesitate to contact us. Sincerely, The Elmhurst Rehabilitation & Healthcare Center Team
Fantastic experience: Clean environment with kind and friendly staff :)
Thank you for your positive review! Sincerely, The Elmhurst Rehabilitation & Healthcare Center Team
Fantastic experience: Dear Simone, my roommate Geraldine and I just wanted to let you know about Bolaji, our CNA during our stay here at Elmhurst. He was so professional and a very compassionate man. Neither one of us was embassased to have him help us with care. All of the staff were great! Please let him know we really appreciated him!
Hello, Joyce Brazenor, we are truly appreciative of you taking the time to rate and review our center with 5 stars! It means so much to us as we strive for excellence in care! Please feel free to give us a call should you have further questions or inquiries. Sincerely, the team at Elmhurst Rehabilitation & Healthcare Center
Fantastic experience: My dad has been a dementia patient at Elmhurst for More than 4 years and entered during the Covid Crisis. I have to say it came with a few bumps throughout time, but the staff have always been accommodating from to my requests with my dad's care. A special thanks to Elaine Lanni from the very beginning super helpful and currently Alicia Brule. I have had many conversations over the years, all have been attentive to making the situation and my Dad's Care a Priority including the people working in the unit area in which my dad resides, I truly believe these are the people doing God's work and have enormous amount of patience and skill to manage those who have met with the challenge of Dementia. If you have family member with the need of Nursing Care now or in the future Elmhurst goes the extra mile. In Closing I want to thank you all at Elmhurst for My Dad' Care and helping me!!! Ken
Hello, Ken we are thankful for your 5-Star feedback! We are so happy to hear that you are satisfied with the care we have been providing to your father. We strive for excellence in care, here at Elmhurst Rehabilitation & Healthcare Center and always look to prioritize the needs of those entrusted in our care. If there are any requests, please don’t hesitate to contact us. Sincerely, The Elmhurst Rehabilitation & Healthcare Center Team
Fantastic experience: It is always a pleasure to work with Heather and Tara. They are amazing social workers who are passionate about what they do.
Positive experience: This facility is beautifully decorated - the grounds are beautiful however maintenance does not take care of trash ! Flowers are amazing and if you having cancer treatments very convenient facility -Nurse Armando who picked up my mom every day is a great human! Activities came to get info for hair appt nails and a cd to listen music but then never followed through on anything - I had to call Elaine our liaison to assist us Maryann at the nurses station was a doll… great asset to the team always a smile on her face - 80 percent of the staff were amazing to my mom and we thank you! But consistency lacks and the response time to buzzer really bad! The Staff - all wonderful people - my mom was here for a month undergoing radiation treatment - we were given a Liason Elaine Lanni and thank god for her! Any questions or concerns we had someone to go to’ the consistency of the staff lacked - the buzzer when pressed was ignored too long and the constant beeping in the hallway of the buzzers were deafening - but the staff worked hard in keeping my mom comfortable - my siblings and I however never left my moms side from 8 am to 8 pm because of the lack of consistency in staff … my mom was on morphine before meals and the staffs consistency to keep that schedule lacked … cleaning, PT, food (met with nutritionist and the chef 3 times) no consistency in following the menu choices … cleaning - PT- Christine - Andy - xavier bar none employees - my mom witnessed a mouse in her room/ was frantic and contacted me I immediately contacted front desk and no one answered phone it took me 24 minutes off the phone numbers we were given before I got the nurse on the floor - they calmed my mom down… and I expected nothing but immediate response on the rodent issue - I feel management should tweak and up there game at this facility because it truly has great potential …. but lacked consistency, follow through- and weekend staff was scary. Alicia also a top employee and I thank from the bottom of my heart all the hard work from the staff that did follow through! Update 6/11 we are almost done with our stay here and I must say the items that I reviews about were all addressed - activities followed through- mom was happy with her nails done - ; everyone stepped up their game but shout outs belong to Elaine Lanni, LPN Christine Jackson and Xavier CNA and Armando from radiology were bar none people - RN Alicia also a great person. All and all this place did an outstanding job in helping my mom get through 15 rounds of radiation treatments - I feel management needs to stay on staff with training consistency and the well being of patients and cleanliness … for a home that had no rating - they truly did their very best for my mother
Fantastic experience: I spent one week at Elmhurst and my stay has been wonderful. I had a lot of fun plus they took good care of me. They were always nice to me and they fed me good. The best thing is my pain is better. Amen!
Hello, Rosa Rios, we are truly appreciative of you taking the time to rate and review our center with 5 stars! It means so much to us as we strive for excellence in care! Please feel free to give us a call should you have further questions or inquiries. Sincerely, the team at Elmhurst Rehabilitation & Healthcare Center
Fantastic experience: Great staff service. Lovely facility with beautiful gardens great pt Highly recommended
Hello, we would like to share our gratitude for taking the time to rate our center 5 stars and share your positive experience. We strive to provide care excellence to each person we service, as well as their loved ones, so it means so much to us to hear that you were satisfied with our community! Should you have any questions or inquiries, please do not hesitate to reach out. Best, the team at Elmhurst Rehabilitation & Healthcare Center
Fantastic experience: Engaged and helpful staff.
Hello, Carolyn we are thankful for your 5-Star feedback!
Positive experience: I enjoyed my visit at the facility.
Negative experience: Nurses aren’t too attentive… must ask over and over for scheduled meds, drink of water or just a Tylenol. My father was there recovering from having falls… and was considered a “fall risk”… while he was there… he fell out of bed… he used the call button, but NO ONE came!! He called my mother from his cell phone at 3:00am, while he was still on the floor!!! We couldn’t get ANYONE on the phone to go check on him. I called 911 myself to send help. When I got there about 3:45 am… no one wanted to accept responsibility for anything!! Luckily the EMTs had arrived before I did, they took him to the ER. Nobody called my mother or myself to even let us know he had fallen… shouldn’t that be one of the first things a rehabilitation center should do after calling 911? He was already on the stretcher when I got there… so someone should have called. I couldn’t call them because no one answered the phone… over 45 minutes, I called every 2 minutes until I got there. No one answered!! Bedsheets aren’t changed daily… my father’s sheets were changed daily by myself… after asking them to change them over and over even though they had spots of blood, food and other body fluids on them. The food absolutely sucks. Food was always cold and the portions were very small at best. A few examples… one “breakfast” was 1 hard boiled egg, 2 slices of dry toast and 2 ounces of cranberry juice. One of his “lunches” was a 4 inch bun with a very small “scoop” of tuna and 8… yes 8 french fries, an 8 ounce bottle of room temperature water, and 5 pieces of canned peaches. Last but not least… a “dinner”… also served cold…2 chicken nuggets (3X2 inches)… hard on the outside and almost raw on the inside… 12 french fries… and a chocolate chip cookie. BTW my father was not on a limited diet… except for citrus foods. If your loved ones are non-verbal… pay attention to their surroundings… and speak up for them.
Hello, Shari Salum, on behalf of Elmhurst Rehabilitation & Healthcare Center we are sorry to hear of any dissatisfaction you may have experienced with us. If you are open discussing further, please contact our Regional Director of Operations, Nathan Norton, via email, and let him know the best time to contact you. His email is [email protected]. We look forward to speaking with you. Respectfully, The team at Elmhurst Rehabilitation & Healthcare Center
Fantastic experience: My cousin recently had a stay at Elmhurst center. He says everyone here was nice and he received everything he needed. The therapy department gave him good therapy. The food was cold but that could be improved.
Thank you for your 5-star feedback. We strive for excellence in care, here at Elmhurst Rehabilitation & Healthcare Center and always look to prioritize the needs of those entrusted in our care. If there are any requests, please don’t hesitate to contact us. Sincerely, The Elmhurst Rehabilitation & Healthcare Center Team
Positive experience: Staff is nice, helpful and competent....Like most facilities right now, they could use more if they could get them....
Thank you for leaving us positive feedback. Sincerely, the team at Elmhurst Rehab
Fantastic experience: After visiting the facility we found it to be bright, clean and incredibly professional. I can't say enough good things about Alicia Brule In admissions, with all the help and advice she provided for us in such a difficult time with mom
Thank you for your 5-star review, Jorge. We strive for excellence in care, here at Elmhurst Rehabilitation & Healthcare Center and always look to prioritize the needs of those entrusted in our care. If there are any requests, please don’t hesitate to contact us. Sincerely, The Elmhurst Rehabilitation & Healthcare Center Team
Fantastic experience: Elmhurst is a very nice place to be a patient in.The staff is really nice too.
Positive experience: The staff are very hardworking and friendly. All aspects of diversified staff. However, the food that they fed their residents is inedible. They need a new food staff.
Fantastic experience: awesome building, staff took great care of my grandmother. Alicia the admission director answered all our questions, and was very helpful.
Hello, we would like to share our gratitude for taking the time to rate our center 5 stars and share your positive experience. We strive to provide care excellence to each person we service, as well as their loved ones, so it means so much to us to hear that you were satisfied with our community! Should you have any questions or inquiries, please do not hesitate to reach out. Best, the team at Elmhurst Rehabilitation & Healthcare Center
Positive experience: The staff here are pleasant and friendly. The rehab department really motivated me and are fun to be around.
Thank you, Susam, for your positive feedback on your experience with us! Sincerely, the team at Elmhurst Rehabilitation & Healthcare Center
Fantastic experience: In my recent tour with Alicia, the admission director, I was left impressed. The facility had a clean and inviting atmosphere, w/ spacious rooms with a view. The center is dedicated to assisting individuals in regaining their independence through a wide range of services, including rehabilitation programs and various in-house therapies. Notably, their therapy gym is equipped with a car, washer/dryer, and kitchenette, allowing patients to practice everyday tasks like car transfers and laundry under the supervision of therapists. This setup instills confidence, ensuring they feel capable of handling these routine chores once they return home.
Hello, Bethany! We greatly appreciate your kind words and 5-star feedback! We are so happy to hear that had a positive experience with us. We strive for excellence in care, here at Elmhurst Rehabilitation & Healthcare Center and always look to prioritize the needs of those entrusted in our care. If there are any requests, please don’t hesitate to contact us. Sincerely, The Elmhurst Rehabilitation & Healthcare Center Team
Fantastic experience: I had questions and asked to speak with anyone higher up so I can resolve the matter. I was promptly contacted by the director who assured me my concerns would be met in a timely matter. At first I had little to no faith but she definitely made sure everything was on the up and up and all issues of the matter at hand was taken care of. I am very pleased with how my situation was handled.
Hello, Mario! We greatly appreciate your kind words and 5-star feedback! Sincerely, The Elmhurst Rehabilitation & Healthcare Center Team
Negative experience: Elaine lanai the business administrator is the best. No matter the problem she will help. Elaine gets 5 stars not the nursing home. Lisa the receptionist is an awesome caring person who gets the job done who also deserves 5 stars
Fantastic experience: The facility actually has a House Orchestra that gives concerts and rehearses there.
Thank you for leaving us 5-star feedback, John! Sincerely, The Elmhurst Rehabilitation & Healthcare Center Team
Negative experience: Poorly staffed. Employees consistently quit for better conditions. Sanitary conditions are very poor. Walking into the facility is like walking through a dump, littered with masks, gloves, and garbage. They have little concept of promt service, leaving call buttons beeping for hours. Rehab appointments are not regularly scheduled, instead haphazard in regularity. Quality of care is extremely poor. Do not recommend, at all.
Negative experience: They almost killed my loved on by giving a narcotic that wasn’t hers but her room mates. You can hear the mice running in the ceiling and see them running around. The director is mean and just makes excuses on why their staff is so careless and hateful towards their patients. Simone is the worst thing that ever happened to Elmhurst. She won’t fire the horrible staff. The nurses are giving the wrong medications to the wrong patients, taking narcotics and abusing the residents. Close this place down before they harm or kill someone else. Get someone who actually has the experience to run the place. Worst place ever.
Negative experience: My mom is a resident, 98 years old. I've been trying to get her diet straightened out for months. I can't get help from anybody. I just get the runaround. Leave her for hours in dirty diapers, all I do is make phone calls and nothing gets done. My sister is also a resident there, disabled herself, and has to keep going back and forth to the nurses station trying to get help for my mother.
Fantastic experience: I had such a positive experience at the Elmhurst Rehab. I was skeptical at first but the staff were caring and they work really hard. They all deserve a raise.
Positive experience: Great staff, great activities, good cleanliness and personal room space. Would love to see the communal room space in the memory unit expanded
Fantastic experience: Beautiful and friendly atmosphere.
Negative experience: I am utterly horrified by the nightmarish experience my late mother endured at Elmhurst. The level of cruelty, negligence, and disrespect she suffered as an ALS patient who was nonverbal is beyond comprehension. The staff's unprofessionalism reached shocking heights. One nurse had the audacity to call her a liar, while another yanked something out of her mouth and callously told her to "speak up" despite her inability to do so. This heartless treatment demonstrates a complete lack of empathy and basic human decency. But the atrocities didn't end there. Walking into her room to find the air mattress mysteriously unplugged, leaving her helpless and in a choking, distressed state, is unforgivable. The fact that her call bell was carelessly tossed on the floor, out of her reach, adds another layer of neglect to this tragic saga. The distressing reality is that my mother was subjected to hours of neglect in her own filth, while the very people entrusted with her care looked the other way. This facility was meant to be a place of support during an immensely challenging period, but it transformed into a nightmare that haunts me and my family to this day. The trauma inflicted upon us by this placeis immeasurable. The memories of the pain and suffering she endured linger, and the guilt of not being able to protect her from this ordeal is a burden that keeps me awake at night. This experience has forever scarred our family and intensified the heartache of losing a loved one. To anyone considering placing a loved one in the care of Elmhurst, I implore you to think twice. The emotional and psychological scars left by their callousness are not worth any convenience they may offer. No family should ever have to endure the horrors we experienced during an already heart-wrenching time. In sum, Elmhurst is a place that embodies negligence, cruelty, and a complete lack of compassion. It has left an indelible mark on our lives, one that will never fade. My heart aches for anyone who has to go through such a nightmare, and I hope that sharing this review will spare others from experiencing the same agony.
Fantastic experience: Very nice place. The facility is clean and the staff is kind
Fantastic experience: All the staff have been very helpful and professional
Fantastic experience: The receptionist upon entering was very hospitable, helpful, and professional.
Fantastic experience: Clean, efficient, kind & caring.
Fantastic experience: Very helpful snd knowledgable of what their doing. They treat theyre employees responsibly.
Fantastic experience: This place is highly regimended
Fantastic experience: My mom had exceptional care and rehab at Elmhurst.
Fantastic experience: Great people, care was wonderful. I spent three weeks rehabing and I'm very pleased with the results.
Fantastic experience: I always enjoy Elmhurst. People are so kind. It's always clean and neat.
Fantastic experience: My experience with Elmhurst has been excellent. When new director Armani Sepe came on board it really transformed the facility. He is personally involved in day to day issues despite the staffing shortages we are all facing. You can tell he takes a personal interest with the residents even down to knowing what their favorite tv station is...if you are looking for a facility for a loved one and don't want to worry about their care, Elmhurst is the place. Thank you to Armani and his entire staff on going above and beyond.
Negative experience: This place is horrible , very filthy & the cna’s there are lazy & mean to the elder people I would never suggest anyone allows their loved ones to be sent here EVER !!! By far one of the worst
Fantastic experience: Excelente trato, buenos profesionales!!
Fantastic experience: Travelled from Orlando, Florida to visit my mom, it was great to see her , so well taken care off and see the nice assistant treat my mom like family and bring her warm ensure milk snack just as she likes it
Fantastic experience: We recently had my mother in law at the Elmhurst rehab facility. It was such a relief to myself and my wife knowing that she was getting such great care and attention from the entire staff. Particularly Maria , her nurse for the majority of her stay, was one of the most outstanding health care personnel that we have seen in years. Encouraging, kind, knowledgeable and supportive in every step of the way. Even the wonderful people maintaining the cleanliness of the facility were quick to smile and encourage. Thank you all for your efforts. Aside from the day to day people we encountered, the admin personnel were outstanding. Elaine worked tirelessly to accommodate our requests for long term care at an affiliate facility. She had my mother in laws best interest in mind in every aspect of her suggestions and guidance to my wife and myself. Kat and Heather answered all our questions and made themselves available to us for all our concerns. I would not hesitate sending a loved one there for rehab in the future. The end result was our mother was brought thru a very difficult episode , but by the end of her stay and rehab she is now back home, to our surprise, having another chance at independence. Thanks
Negative experience: Not thinking they're doing their jobs right. My mother went there after a simple in and out quick minimal surgery. She ended up with a UTI, STAFF infection, pneumonia, and was sent to the ER several times due to lack of oxygen and falling... They assumed a normal base line was not knowing who her son was and the nurse and social worker I spoke to laughed between themselves about it as if it were a joke!!! (I heard this in a call where I didn't even know there were multiple people in the room as they had me on speaker (in a private/sensitive call about my mother's medical treatment I might add) and I thought at first was only 1 person to find out was a couple laughing about her state amongst themselves) Every time I tried to speak to someone about her it was so unprofessional it hurt. She's now in Rhode island Hospital intubated and non responsive!! HORRENDOUS!
Fantastic experience: Very helpful very pleasant, very clean, employees are out of this world the owners and bosses should be very proud of them
Fantastic experience: Very good service
Fantastic experience: Excellent care
Positive experience: My cousin calls me during the morning and night. She did not have a shower for 3 weeks and kept asking. Having belly pain tonight Sat. And yelling to nurses and being ignored
Fantastic experience: I was very happy here. Olaunde, the therapist took me for walks. I had a nice big room and bathroom. It was wonderful. The nurses and everyone gave me good care.
Positive experience: My mother was in for approximately one week . I had to take her home. She had to wait for some one to help her go to the bathroom, no one came light on for hrs. She wet herself because of this at 9:30 pm and no one came in until 8:30 am to clean her. The is an every day issue. There has been one nursing aid Tracy she has been wonderful. As for others I can’t say have not seen many and they don’t converse with you if you do. As for dinner/ food . Some of the food is covered some no covering parading down long hallways to patience rooms. This is not sanitary! The social worker Lisa Hassell and the other girl in her office has been top of the line a true asset to the facility. Helpful, kind and knowledgeable! Dan at the front desk extremely helpful and is such a breathe of fresh air when you walk in or your leaving . The speech therapist was wonderful also along with physical therapy . I just have issues with nursing aids ! I have asked for a commode for my mother and after a week still nothing. Also asked for her to be showered multiple times and nothing. They did not even offer to was her feet when getting washed in bed . She had same socks on for 3 days. Until I notice and changed them myself. There is a lot of good to say about elmhurst but there are some major issues with one on one care. Also one last thing building is extremely clean …. Just wish they could give some better care for the elderly .
Fantastic experience: My mom is here for rehab/ physical therapy after a fall. Very clean environment. Staff is extremely helpful and very pleasant. In these difficult times of being short staffed everywhere, it’s nice to know that what staff they do have goes out of their way to make the patients feel taken care of and not forgotten about.
Hello Brandi. We greatly appreciate your 5-Star feedback! We are happy to hear that your mom has been having a pleasant experience. Should you need anything in the future, please do not hesitate to give us a call. Sincerely, The Elmhurst Rehab Team
Fantastic experience: My dad just got to Elmhurst Rehabilitation ... .. and.so far so good. Upon arrival I felt like I walked into an very nice Hotel/Resort. The staff is very warm, down to earth and friendly. I truly hope this experience continues in this positive fashion. (Either way, I'll keep you updated.)
Good morning Gina, we would like to thank you for your 5-star feedback. We greatly appreciate you taking the time out to rate us. We are happy to hear you had a pleasant visit! Should you need anything in the future, please do not hesitate to call. Sincerely, the Elmhurst Rehab Team
Fantastic experience: Great leadership and they go above and beyond to make sure that all staff are treated fairly. I highly recommend Elmhurst Rehab when considering a place to call home.
Fantastic experience: The NP and RN were very attentive to my aunt she had an episode today where she fainted and threw up and the day CNA was awesome also. She is getting very good care there and we are very pleased.
Good afternoon Robin, thank you for your 5-star feedback about our center. If you have any questions or inquiries, we are just a phone call away. Sincerely, the Elmhurst Rehab team
Fantastic experience: Excellent and efficient. Caring and wonderful staff.
Fantastic experience: Very clean my sister is there, she has her own room which is wonderful, your landscaping is beautiful. Everyone I met was friendly
Fantastic experience: Elmhurst is very clean and the staff a very helpful.
Good morning Earnest, we would like to thank you for your 5-star feedback. We greatly appreciate it! Should you need anything in the future, please do not hesitate to call. Sincerely, the Elmhurst Rehab Team
Fantastic experience: The staffing is attentive, friendly and caring to my mother and the other residents.
Good morning Julia, we would like to thank you for your 5-star feedback. We greatly appreciate it! Should you need anything in the future, please do not hesitate to call. Sincerely, the Elmhurst Rehab Team
Fantastic experience: THANK YOU VERY MUCH ELAINE LANNI Today we have the greatest experience in our life,we can call this “The relive of the worries”. Going to The Elmhurst Nursing Home Center,was not easy, but we believed that we will receive some answers today.We pray and we have the faith in God,that somebody will help us, to find out what happen with Mr.Spencer Nunez money. It was a very dificult situation that require Patience.But their was this amazing woman ,you have in your Administration department,”Elaine Lanni”,she came to rescue us helping us 100% with care,patience, kindness that no one else can do that for us we received the answer we were so happy to be able to resolve the situation with Mr. Spencer Nunez Sincerely THANY YOU Elaine Lanni, May God keep you strong and bless.
Fantastic experience: Friendly very helpful receptionist
Positive experience: I must say, Elmhurst kept my brother comfortable and pain-free during the three-month period this year when he slowly died of cancer. I made dozens of calls to keep up with his changing health conditions, and staff members were generally caring and responsive. Elaine Lannie in particular, who heads the financial office, came to my assistance several times. If there was one negative aspect of the experience, it was my discovery that under certain conditions, an insurer can "downgrade" a patient, or terminate coverage of him. Then the patient has to pay his own bills. That was news to me.
Fantastic experience: I have been a resident at Elmhurst for over a year now and I am more than satisfied with the facility. The nurses and CNAs take very good care of me. I feel safe and would recommend Elmhurst to anyone looking for a place to stay.
Good morning Elizabeth, we would like to thank you for your 5-star feedback. We greatly appreciate it! Should you need anything in the future, please do not hesitate to call. Sincerely, the Elmhurst Rehab Team
Negative experience: This review is based on my family's experience with the nursing home/memory care unit. I cant speak on the rehab department. My grandfather was transferred there from the hospital. When I visited he always seemed concerned about money kept saying they keep threatening to kick him out if he didn't pay. I ignored it thinking it was memory issue until I visited and he got a visit from financial office asking if I knew anything about his finances even though his health insurance was covering it. A few weeks later I took my 3 month old son to meet his great geandfather just to find he wasnt there. When I asked they did not tell me which I respected and understood. All they said was he was transferred out 5 days prior. So I called my mom for info since she was power of attorney and health care proxy and she didnt know anything other and took her 2 days to get info and found out he has been in an ER waiting for a room that whole time. When she got to the hospital she found bruises on him which she asked Elmhurst about to which they replied he had a fall which wasn't brought to her attention either. Also the staff on the unit was unfriendly every time I visited. If you are looking for a nursing home/memory care for you're loved one, please dont send them here.
Matt, good morning. We apologize and are sorry to hear your family’s recent experience with our team here at Elmhurst. We strive to maintain the highest level of communication with families and would like the opportunity to touch base with you and further understand your feedback. Should you grant us the opportunity to speak with you please send the best time and days via email to our Administrator, Armani Sepe [email protected] for him to reach out to you. We look forward to discussing your concerns in the near future. Warmest Regards, The Elmhurst Rehabilitation Team
Fantastic experience: Another very pleasant visit.
Good morning Diane, we would like to thank you for your 5-star feedback. We greatly appreciate you taking the time out to rate us. We are happy to hear you had a pleasant visit! Should you need anything in the future, please do not hesitate to call. Sincerely, the Elmhurst Rehab Team
Fantastic experience: Clean. Friendly staff
Good morning Bill. We greatly appreciate your 5-Star feedback! Should you need anything in the future, please do not hesitate to give us a call. Sincerely, The Elmhurst Rehab Team
Negative experience: I’ll keep this brief. If you want to be in touch with your loved one during their rehab, don’t go here. If you want to be able to speak with anyone about your loved one, don’t go here. They do not answer the call and there is no way to leave a message. When you visit, Good luck finding someone who can help you. Makes you wonder what happens when you are not around. Food service person was great. The nurse Scott was great. Staffing shortage shouldn’t be an excuse for lack of response and care. They shouldn’t take more patients they can’t handle.
Positive experience: Staff was very courteous and helpful. My friend, who is undergoing rehab, wishes he had more physical therapy sessions. His attitude is great and I would want the staff to leverage this towards more progress.
Negative experience: agoNEW Patient would call crying of hunger! Patient would call crying in pain , cry’s of help me !! When I called to get help I had all kinds of excuses , or a grievance would be filed ! Wth a patient should not cry of hunger or cry in pain ,it was quite obvious that there was a extreme issue going on . This pure NEGLECT. When patient was moved to another facility and seen by the physician, patient was immediately sent to the hospital . Physician , Questioned how long patient was left like that ! NO ONE SHOULD STARVE AT A NURSING HOME OR CRY OUT IN PAIN ASKING FOR HELP!! SHAME on you !! A GRIEVANCE IS JUST A PIECE OF PAPER , IT DOES NOT HELP THE PERSON . PATIENT GOT INFECTION AT STEERE AND LOST HER LIFE ! Extremely difficult to contact patient, or facility STAFF! It is a toss up between Elm Hurst and Steere house Which is the worst . And if you think you can talk to loved ones on the weekend, it’s near impossible. Wake up people we are next in line to be neglected and starve !
Fantastic experience: Working with Elmhurst and their admissions and discharge team is top notch. Their friendliness and willing to “go the extra mile” is refreshing. I am fortunate to have a seamless communication with them and makes recommending them to families and friends easier because I know they will be well taken care of. Keep up the great work and focus!
Fantastic experience: Very good staff. Felt very comfortable. My experience was great!!
Hello Rachael, we would like to thank you for your 5-star feedback. We strive for excellence each day and appreciate your kind response about our team. Should you need anything in the future, please do not hesitate to call. Sincerely, the Elmhurst Rehab Team
Fantastic experience: Everyone I have met has been more than helpful! They stop, look at you and listen when asked a question. All have taken the time to help rather than answer "I don't know". Very pleased!
Donald, good afternoon. We wanted to take a moment to say thank you for letting us know how are team is doing. We greatly appreciate your five star feedback and will let the rest of the team know as well. Should you need anything in the future we are just a phone call away. Sincerely, The Elmhurst Rehab Team
Fantastic experience: Glad to bpe happy the visit was perfect everyone is so nice in there thank you for taking care of my be back
Joe, good afternoon. We wanted to take a moment to thank you for your 5-Star feedback. We appreciate your support. Should you need anything in the future please do not hesitate to reach out we are just a phone call away. Sincerely, The Elmhurst Rehab Team
Fantastic experience: My husband loved it, had a nice private room. The staff was really caring & helpful. Really nice facility!
Good morning, Arna. Thank you for your 5-Star Feedback, we greatly appreciate your support and response! Should you need anything in the future, please do not hesitate to give us a call. Sincerely, The Elmhurst Rehab Team
Fantastic experience: Thank you Victoria. You make it so easy to refer and transition patient's over to Elmhurst. Elmhurst is a wonderful facility and has such a great support staff.
Glenda, We wanted to take the time and thank you for letting us know about your experience with our team. Feedback likes yours warms our hearts and will be sure to share with the rest of the team. Should you need anything in the future please do not hesitate to reach out to us. Sincerely, The Elmhurst Rehab Team
Fantastic experience: I had the pleasure of working with the team at Elmhurst recently on a mutual client. They took excellent care of him. The staff was professional and knowledgeable. I would trust them caring for my own family if the need arose.
Hello, Kevin. Thank you for your 5-Star Feedback, we greatly appreciate your support and response! Should you need anything in the future, please do not hesitate to give us a call. Sincerely, The Elmhurst Rehab Team
Fantastic experience: Terrific experience with the staff who are knowledgeable, caring, and nice.
Good afternoon Gary, thank you so much for your 5-Star feedback! Should you need anything in the future, please do not hesitate to give us a call. Sincerely, The Elmhurst Rehab Team
Fantastic experience: It was a pleasant visit with our cousin. Lunch looked very good. Nurses were attentive to our cousin's request and responded back immediately. Facility was very clean. 5 Star
Good morning Audrey, thank you so much for your 5-Star feedback! We are glad to hear about your positive experience. Should you need anything in the future, please do not hesitate to give us a call. Sincerely, The Elmhurst Rehab Team
Fantastic experience: My mom's only been there a short time but so far she seems to be doing okay the food's much better than where she was before so so far so good
Fantastic experience: Our parents were ready and waiting for us upon arrival. Everyone involved from check in to nursing staff were so kind and thoughtful to families. We are so grateful for all they do. It was well organized and we look forward to visiting again
Fantastic experience: I recently had an opportunity to meet with Alex Benjamin. she graciously, gave me a Mini tour of the Elmhurst facility. She was extremely helpful, and very knowledgable with regards to the care and many amenities that this rehabilitation center provides. She took her time with me, and made sure that all my questions were answered. Thanks Alex, and Thank You Elmhurst Rehabilitation center
Fantastic experience: Staff are always so truly friendly and not that face friendly just because your there visiting your loved ones. Also facility is always clean everywhere!
Nichole, good afternoon. We wanted to take a moment to thank you for taking the time to let us know how we our team is doing! Should you need anything in the future please do not hesitate to reach out and let us know as we are just a phone call away. Sincerely, The Elmhurst Rehab Team
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