Compcare Occupational Medicine & Urgent Care

Negative experience: Came in last week they told me to come back this week just for them to say they dont do those services anymore I will personally never come back,

Fantastic experience: Great experience

Negative experience: Appointments at whatever time better give yourself 2 hours minimum. Sat and waited far to long for a pre employment ua

Fantastic experience: Harry was excellent and very professional in getting all my required medical evals done. He answered all my questions promptly and maintained a friendly and professional attitude. I would recommend this place for getting any baseline medical exams done. Outstanding work.

Fantastic experience: Erica, the lady that checked me in was kind. I appreciated her patience with me. She is a valuable member of the team. Thank her for me.

Fantastic experience: In and out fairly quickly.

Fantastic experience: Good quick visit walked in was out in 30 mn

Fantastic experience: Providers were so kind and felt like they truly care about their patients! 0 wait time and was in and out fairly quick. 10/10 would recommend.

Fantastic experience: Scheduling online was easy and I was able to make my appointment for the next day. Check in was pleasant and care was great. I appreciated the reminders and communication when my appointment time had to be changed by just an hour earlier, no problem. I would recommend this provider.

Fantastic experience: Fast and friendly service by doctor and staff. They took time to explain my options and next steps, including an explanation about insurance! Recommend for anybody who needs a quick appointment!

Negative experience: Waited over an hour to be seen. Would not recommend, horrible experience

Fantastic experience: They are not comics but they left me in stitches. Thanks Arica.

Negative experience: I have questions regarding my bill but no matter how many times I call, leave messages, or send emails I get no response. Frustrating experience.

Fantastic experience: The staff was very friendly and helpful

Fantastic experience: Schedule the appt ahead of time. Was very easy. Care was excellent and quick. Would go back again and recommend to everyone.

Fantastic experience: Staff is always kind, prompt, and personable. Come here for all my employment screening needs

Fantastic experience: Everything was excellent

Fantastic experience: I went in for a cut on my arm and was in and out in 45 min with 8 stitches. Way faster and easier then the ER

Fantastic experience: Excellent Service

Fantastic experience: Arica did an amazing job very compassionate

Fantastic experience: Arica was very helpful and very knowledgeable. Was able to answer all of my questions. She was very professional.

Fantastic experience: I was there last week. They're were very busy. The receptionist said I would have to wait and I said no problem. Was not as long as I was excepted. Very friendly staff. Highly recommend.

Fantastic experience: Arica helped me she is very knowledgeable and friendly. Great person to have on your staff

Fantastic experience: I went in for a urine test today. The receptionist was very sweet and there was good communication. I was in and out very fast. And the doctor was very nice.

Negative experience: Had an appointment for a urine test and arrived 15 minutes early but ended up going to the back to actually do it around 30-45 minutes after I'd checked in. There was a homeless man who was wandering the building exterior and then came in, distracting the front desk, and then a group of children waiting for their parent (?) who were told to wait in the lobby. The queue behind me was a bit insane as well. The actual urine test took less than thirty minutes and nobody walked out before I went in, so I'm not sure what the hold-up was. I've had to do urine tests here once before and similarly had to wait quite a bit past my check-in and appointment time despite arriving early. Generally this place seems either understaffed or poorly managed (or both) and is a clusterfudge, to put it bluntly. If there were another option nearby, I would go there instead.

Negative experience: I’ve been here twice now and both times were a terrible experience. Seriously long wait time both times and the front desk lady is always rude. They need another receptionist on staff because apparently this one can’t figure out how to check someone in less than 30 minutes.

Fantastic experience: Overall I was delighted to get the care I needed and everyone was very kind and helpful. I would highly recommend this care team. The provider, Claire Jordan, was very kind and thorough explaining all I needed to know. The receptionist abd triage tech were very helpful and kept me informed. The online appointment process was a little chalkenging as it had too many steps and the images of my cards weren't able to be used and the receptionist had to key them in manually. Also, the online appointment led me to believe that there would be no wait but I had to wait about 20 minutes. Not bad, since another urgent care told me it would be a four hour wait. Overall great experience! I'm getting better quickly thanks to this great care team

Fantastic experience: Great experience! Short weight time, competent staff, clean.

Negative experience: Absolutely horrible experience here. I’m from out of state for work and needed to be seen badly and they refused to take a picture copy of my insurance card, they would only except the physical card which I’ve never had to do anywhere else. Would not see me and were very short and rude about it. Not a good feeling when you’re from out of town and sick and needing help. Olmsted down the road was a MUCH better experience and they had no problem accepting my digital copy of my insurance card.

Fantastic experience: Very friendly, helpful staff. Needs met quickly.

Fantastic experience: Excellent and prompt service

Fantastic experience: Drawer my blood very fast and efficient. Very nice to me and talked through the process

Fantastic experience: Walk-in availability was great with my busy day. The staff was very nice!!

Fantastic experience: Very nice staff and place, highly recommend !

Fantastic experience: LOVE comp care!!!!

Fantastic experience: Everyone there was kind and caring.

Negative experience: Avoid this for-profit mess. The care is barely average, the extra/tack on fees are as bad as Ticketmaster, and the billing department is so disorganized that I can only presume it is intentional.

Fantastic experience: I was impressed with the efficiency and timeliness of the whole experience. I was in and out within half an hour.

Fantastic experience: Very friendly and great care

Fantastic experience: Great service! Fast and friendly. Easy process to get in. My go to spot for fast care

Fantastic experience: Did what needed to be done

Fantastic experience: The staff is great!!! Not a long wait

Fantastic experience: Everyone was so nice and very efficient. Would recommend going there for your emergent needs.

Fantastic experience: Vary good at what she dose for her job she need a raise

Fantastic experience: Always willing to take care of my kids!!! Awesome provider and staff.

Negative experience: Speed is quick. Previous provider they had was awesome. They have this younger girl now that doesn’t care. Her response is all providers are different. Won’t be returning! Edit: this is the second time this provider has done nothing and I am now having to seek treatment elsewhere due to my face being severely swollen. My complaint is only with this comp care so there is where the problem lies. She may be great but not at a Urgent Care setting.

Fantastic experience: Great and quick service!

Fantastic experience: Clean the staff was very friendly and good with kids they got us in and out fast

Fantastic experience: 10 - Claire was VERY efficient and BRAVE re: my poss. Issue! Also did a great job COMMUNICATING TO ME as to WHY she proceeded with a specific prescription! COMMUNICATION IS THE ONE THING #2 medical facility in town just CANNOT seem to do & has TOTALLY FAILED at in my experience. Claire at CompCare- Rochester, AS WELL AS Dawn at the Front Desk, made me feel Welcome and both LISTENED to me which resulted in both of them doing what they are paid to do - HELP THE PATIENT Efficiently and with Compassion ! Much Appreciate Ladies! ☺️

Fantastic experience: Great experience! Staff was wonderful. I will definitely be back again Thank you!

Fantastic experience: There were wonderful. I am here out of town and they got me right in and I can’t say enough about how nice they were to me.

Positive experience: Very nice staff They were quick and knowledgeable Very nice and clean exam rooms

Negative experience: The provider and nurse did a good job. The receptionist had a lot of issues with my insurance card. I gave pictures before I got there. I gave her the physical card when there and she made copies. Once I left she needed me to send more pictures of the card. She said my insurance showed up was Med Cali even though it is private insurance through an employer. I honestly don't think they ever figured it out. Then I noticed the tetanus shot I received there was never reported to the state. So, I have no record of actually receiving it. It seems like it'd be a pretty big deal to not report vaccines given.

Negative experience: This facility is a joke. If you have time to waste feel free. Front desk is oblivious to who walks in. They expect you to stand there and look frustrated waiting to get any sort of help, especially when there are no other people in line.

Fantastic experience: The staff was friendly and helpful. I had step throat and they treated it with antibiotics and kindness.

Fantastic experience: Good experience and a smooth process

Fantastic experience: I have always had tons of anxiety getting blood drawn but Christine M was so good I didn’t even feel it, she even gave me a buzzing bee toy to hold on to 5 stars all day

Fantastic experience: Great service, friendly staff, and got me in and out quickly.

Negative experience: Absolute worst experience in a clinic I've ever experienced. Never ever use this clinic for anything! I brought my daughter in for a pre-employment tb test and everything that happened was an absolute disaster. The girl doing the blood draw took us to a room. She left because her blood draw kit was missing something and it took her about 10 minutes to come back. She left for a question. That took about 10 minutes more. She couldn't find a vein, finally found something and then moved the needle around several times only to declare she couldn't get any blood. She took another 10 minutes to go fetch some water because she blamed it on my daughter being dehydrated. (She wasn't). She then tried a different location and got some. I asked her if they had enough. She went and asked someone and 10 minutes later came back and said it should be fine. All in all, we were there for over an hour and my daughter left light-headed and with a serious bruise on her arm with NUMEROUS pokes. I thought it was all over. But, it was only beginning. I get a call the next day that they did not have enough and we had to come in again. I requested a different person to do the draw and thought everything would be fine. Fast forward to a week later and they call and tell me they have the results but don't know where to send it. Apparently they misplaced all the forms we bought in. They found them and said they would send immediately. Fast forward to another week later and I find out my daughter's employer STILL does not have the test results. I was assured it was handled today. So thank you CompCare for screwing up my daughter's first job. I really appreciate it. And the best part, any contact information for anyone in a supervisory position over there is under lock & key. So, hopefully they check their Google reviews.

Fantastic experience: I have always had tons of anxiety getting blood drawn but Christine M was so good I didn’t even feel it, she even gave me a buzzing bee toy to hold on to 5 stars all day

Negative experience: Well, I wish I would have read the reviews before going to this place. Just look at the reviews, this companies billing department is absolutely ridiculous! As stated in other reviews, the phone number does not match the voicemail number, they don’t return your call when you are able to get through and leave a voicemail. Constantly get txt messages that my payment needs to be made when they have had my card information for months, have only taken 2 payments from me when it should have been at least 4, they txt back days later saying they have updated my account info, when obviously not cause I get a txt the next month w/the same thing. NOW, they threatened me with a collections if I don’t pay. I will say, the clinic I went to, the staff, nurses and doctor were great, this has nothing at all to do with them. It’s Comp Care itself that really needs to get their end straightened out, especially the billing department and phone system. Horrible! I would hate to say don’t go there for the staff side because they are doing their jobs correctly, but don’t go there because the business itself is not a good one. If it’s not an emergency, and can wait to get into another clinic, go to a more reputable clinic. Never again with this place for me! If I could post w/out a star I would.

Negative experience: I went in for a TB test for a job and they did the worst blood draw I've ever had. The "nurse" who drew my blood had difficulties finding a vein and thought it was a good idea to wiggle the needle around while it was still inside my arm. She never found my vein. I told her that it hurt and I was starting to feel light headed. She did the exact opposite of what you're supposed to do. She left the room to go get help, instead of calling for help. Also, there were droplets of blood still on the floor from a previous patient. I will never cross their threshold again. Hands down the absolute worst health care I've ever received.

Negative experience: This place is a scam. I have been calling the billing department for 6 months without a single return phone call!! And now their inbox is full and you can’t even leave a message. Their website does not have any customer service or complaint information. There is no way to talk to an actual person at this company. Do not use Compcare! Update! I stand by my original review. I did email them last week and there still has been no response. They also said someone would get back to me shortly yesterday and that never happened. I am not the only person who has had this issue with compcare not responding regarding billing problems. Don’t go to Compcare!!

Negative experience: I am honestly frustrated with this company. I paid a bill then realized they never even sent it to my insurance. I then received a letter from my insurance stating they paid it, just took them forever to send it in to them. Well now Compcare has been double paid! I have called, all their phones are disconnected, I have emailed the billing, and NOTHING! I have attempted to contact through several different methods, I want my money back!

Fantastic experience: We have visited multiple times as a family. The service has always been professional, speedy, and friendly! We always choose Compcare instead of trying to get into our primary care doctor. We have yet to have a bad experience! Plus they have a treasure box for kids!

Negative experience: As others have stated, their billing department is horrible. I paid my husband's bill in full upon receiving the initial invoice. Two months later, and I'm still receiving invoices in the mail and constant texts saying that the bill still needs to be paid. I tried calling the phone number on the invoice, and the number isn't even in service. After calling the business directly and being transferred to billing, it just goes to voicemail and no one ever calls back. It's absolutely ridiculous to have to spend this much time and energy on a bill I already paid. Save yourself the headache and go somewhere else!

Fantastic experience: Walked in after trying the Mayo Clinic Express Care. Staff were very friendly and got the care I needed in a timely manner, even for walking in. Would recommend to anyone for all urgent care needs!

Fantastic experience: I was having an extremely bad day, and i had to get my DOT card so I could go to work. Both the nurse and the Dr (I don't remember their names) were so supportive and comforting and understanding that it made everything more manageable . Thank you!

Negative experience: Compare is hands down one of the worst places I’ve visited for care. I waited in the waiting room for over an hour, nurses were talking around in the back but didn’t look like anyone was really up to anything. This place continues to be one of the slowest places.

Negative experience: Would not recommend anyone to go there ,disappointed that they would not even diagnose a virus..

Fantastic experience: Very personable staff and communicated well with patients.

Negative experience: The care I received of this facility was fine. However, after I received and paid my bill in full, I received another bill for the same care. After many many calls to their billing department with no response and many messages left unreturned I still am not able to get this resolved.

Fantastic experience: I went for what I suspected was a very bad sinus infection. Everyone that worked with me was kind and compassionate. Not once did anyone make me feel uncomfortable for being ill. I was given a prescription for an antibiotic, and given very good advice on self-care.

Fantastic experience: Great staff!

Fantastic experience: Very clean, friendly, and professional business. Thank you!

Fantastic experience: Very nice, and I got my COVID test results back in 15 minutes

Fantastic experience: Very helpful staff.

Fantastic experience: Good place and people are nice...

Fantastic experience: Fast, friendly service. Jessie was very professional and knowledgeable.

Fantastic experience: The staff were friendly and the care was great! I would highly recommend it for your urgent care needs!

Fantastic experience: Quick service! Nice option instead of sitting hours at omc or mayo

Fantastic experience: Nice place

Fantastic experience: Extremely nice clinic with short wait times, excellent staff, & reasonably priced services. 5 star all the way!!

Fantastic experience: Had to stop in as I was on vacation near by, great service and great staff... If I lived closer it would probably be my go to spot

Fantastic experience: Easy to get a same day appointment for rapid antigen COVID tests needed for international travel. Plan on 30-45 total for appointment. Results printed before you leave.

Fantastic experience: Very convenient, friendly staff, wonderful with my little kiddo! highly recommend!

Fantastic experience: I was seen at Compcare for the first time for a COVID test. I was extremely pleased with their professionalism and considerate treatment. The reception staff were friendly and welcoming. Destiny and Paige were polite, friendly, and knowledgeable. My appointment took less than 25 minutes. I appreciate that they value my time. I highly recommend Compcare.

Positive experience: Quick n easy. Did not have to wait long.

Fantastic experience: Staff were friendly and efficient and no appointment needed. Respected patients choice to mask or not, which greatly decreased my childs anxiety since she does not tolerate masks. Was in and out in less than an hour, zipped over to walmart for the prescription and headed home. Highly recommend!

Fantastic experience: Test came back while I was still in the clinic, so I could get treatment right away - had prescription in my hands on the way home. Very convenient, plus clean site and friendly staff. Thank you!

Negative experience: Went in to get fingerprinted.. machine wasn’t working but staff said it was ok now I’m back home and have email that I need to return. Furthermore, realize that people are getting tested for Covid and symptomatic but not wearing a mask furthermore none of the staff were wearing masks!! A medical facility without a mask requirement during a pandemic?! Should be ashamed. Also no handicap entrance? Come on really. Don’t go here. Response to CompCare response below: i’m glad you do the absolute minimum for accessibility. Feel proud of yourself. Every other healthcare facility in Olmsted county requires masks. Highly doubt you are compliant and if so I’m glad you’re doing the minimum you can do if not actually spreading the virus more.

Positive experience: Had my fingerprints done for ident. Lady who did the fingerprints was crabby and didn't care that my wrist doesn't bend the way its supposed to.... also complained that my skin was very dry and it was difficult to pick up my prints... well in the throws of a pandemic it's not just my skin that's dried out from sanitizer....

Negative experience: Horrible and condescending staff, don’t come here unless your life literally depends on it, but even the just go to the ER

Negative experience: I scheduled my Covid test for 4:40 it’s now 5:22 I’m sitting here feeling horrible now for 44 minutes for a self collect kit . The app allows you to see whose in line it’s showing I’m the only one here yet I’m still sitting here waiting . I chose this place thinking it would be quicker and it’s actually taken longer than Mayo Clinic’s testing . I won’t be returning .

Fantastic experience: This has been one of the best medical experiences I have had in Rochester to date. I called all over for a TB reading for school and no one would help me. Someone recommended CompCare and I had the pleasure of speaking with Lorenzo. He is the absolute friendliest and most patient person. He told me he would wait for me even if it was a little after 5 to assist me with this as it’s super urgent I get it in ASAP. He realized this and gave me the best care. I am so grateful to him and this site. Please come here above all over minute clinics and if Lorenzo if there I guarantee you’ll get the best care and support. Thank you!!!

Fantastic experience: Highly recommend. entire staff was friendly and caring.

Fantastic experience: Great place! Nice people! They helped me through all the insurance mess that I had and got me seen right away!

Fantastic experience: Quick friendly place

Fantastic experience: Helpful, fast service.

Negative experience: Had to pay almost $200 just to get a covid test bc I didn't have insurance.. dumb if you ask me just to get a swab up your nose