Unicare Community Health Center - San Bernardino
Information about Unicare Community Health Center - San Bernardino
92410, San Bernardino
Opening hours
- Monday: 9:00 AM – 6:00 PM
- Tuesday: 9:00 AM – 6:00 PM
- Wednesday: 9:00 AM – 6:00 PM
- Thursday: 9:00 AM – 6:00 PM
- Friday: 9:00 AM – 6:00 PM
- Saturday: 9:00 AM – 3:00 PM
- Sunday: Closed
Unicare Community Health Center - San Bernardino: Reviews
Negative experience: If it could be possible I would give them 0 , couple weeks ago they contact me since i moved to the area to have my kids visit their clinic, even with the bad review i decide to take them there to have my own experience , worst!! first of at all the personal at the front counter are disrespectful, racist and zero knowledge of customer service, no tolerance at all , place not clean, old equipments and long waiting time , I won't recommend this place at all!!
Hello Lester,
Thank you for taking the time to share your experience. We are sorry to hear it hasn't been a positive one at our facility.
If you would like to report your issue, please contact our Patient Support Team directly via email at [email protected].
Your feedback is valuable to us, and we would like to work with you to ensure you are satisfied with our services.
Kind regards,
Unicare CHC Communications team
Negative experience: I saw the bad reviews but i wanted to give this new clinic a chance because they kept insisting i make an appointment with them everyday without fail. Unfortunately i would not recommend going to this clinic. They have no respect for agreed upon appointments and they make you wait in line regardless. The clinic staff come off as racist and prejudiced and it can be very uncomfortable. they speak arrogantly to patients with bad attitude. The place is unclean and broken down with outdated medical equipment. The doctor is very kind and patient but the staff is out of control to be completely transparent.
Dear Katniss, Hello!
We appreciate you taking the time to share your experience. We are sorry to hear you did not have a positive experience at our facility.
If you would like to report your issue, please contact our Patient Support Team directly via email at [email protected].
Your feedback is valuable to us, and we would like to work with you to ensure you are satisfied with our services.
Kind regards,
Unicare CHC Communications team
Negative experience: Very poor service
Dear BANGSA,
We appreciate you taking the time to share your experience with us. We are sorry to hear your experience was not positive.
If you would like to report your issue, please contact our Patient Support Team directly via email at [email protected].
Your feedback is valuable to us, and we would like to work with you to ensure you are satisfied with our services.
Kind regards,
Unicare CHC Communications team
Negative experience: Got here 25 minutes before my appointment waited 3 hrs to be seen in the waiting room. Don't waste your time here. Literally. Zero stars.
Negative experience: I wouldn’t come back to this clinic. There were only about two staff members who were nice; meanwhile, the rest had the attitude that they didn’t want to be there. Dr. Fletcher has been one of the worst doctors I have ever worked with in my entire life. I wouldn’t recommend him or this clinic. The only good thing I can say about this facility is that the wait time is minimal.
Negative experience: The staff/ doctors are unprofessional, and patient's deserve better treatment.
Dear Vanessa,
We appreciate you taking the time to share your experience with us, and are sorry to know you did not have a positive one. We will look into the issue internally.
In the meantime, if you would like to report your issue, please contact our Patient Support Team directly via email at [email protected].
Your feedback is valuable to us, and we would like to work with you to ensure you are satisfied with our services.
Kind regards,
Unicare CHC Communications team
Positive experience: Hard to get a same day appointment.
Dear Carolyn,
Thank you for sharing your experience with us. We are happy to know you had a positive experience at our facility. Our goal is to ensure we provide our patients with the highest quality care in a comfortable and caring environment.
If you would like to speak to us directly, please email our Patient Support Team at [email protected]. Your feedback is valuable to us!
Kind regards,
Unicare CHC Communications team
Negative experience: Rude and unprofessional.
Dear Jay,
Thank you for taking the time to share your experience with us, and are sorry to know you did not have a positive experience
If you would like to report your issue, please contact our Patient Support Team directly via email at [email protected].
Your feedback is valuable to us, and we would like to work with you to ensure you are satisfied with our services.
Kind regards,
Unicare CHC Communications team
Negative experience: Really disappointed place. Checking in 30 minutes before my appointment and 1hr 30 minutes nurse call me to gave me a room. Low service, then wait at the room another 1hr 30 minutes doctor saw me. This clinic thinks people had all day for them..
Hello Diesel,
We appreciate you taking the time to share your experience with us, and are sorry to know you did not have a positive experience at our facility and our staff members. We will look into the issue internally.
In the meantime, if you would like to report your issue, please contact our Patient Support Team directly via email at [email protected].
Your feedback is valuable to us, and we would like to work with you to ensure you are satisfied with our services.
Kind regards,
Unicare CHC Communications team
Negative experience: RUDE, UNPROFESSIONAL, & INCOMPETENT STAFF: I’m not a patient but I accompanied my mother & younger sibling to this location who are. We showed up for a scheduled appointment & my mother was immediately met with a nasty attitude from one of the ladies behind the front desk window. Someone else from the staff should’ve put this lady in her place or taken over but I guess they’re used to seeing that type of treatment onto patients. If these people don’t like their jobs, which is customer service that requieres frequent face-to-face interactions, why work in this field??? Mind you that my mother never said or did anything to provoke this lady besides give her a warm smile. My mother is the type of person to be very friendly but will defend herself if needed. Then apparently the appointment was dismissed due to the doctor’s lack of care for seeing her patient, which was my younger sibling. However, that’s a different case & issue that’s being resolved elsewhere. It’s a shame when there’s awful people like this within the medical field who are supposed to help others. The rude front desk lady (whose name I didn’t get) needs to understand the concept of respect as she clearly lacks it.
Dear Monserrat,
We appreciate you taking the time to share your experience with us, and are sorry to know you did not have a positive experience at our facility and our staff members. We will look into the issue internally.
In the meantime, if you would like to report your issue, please contact our Patient Support Team directly via email at [email protected].
Your feedback is valuable to us, and we would like to work with you to ensure you are satisfied with our services.
Kind regards,
Unicare CHC Communications team
Negative experience: The front desk is filled with incompetents. Pharmacy sent 2 faxes for prescription, staff lied and said there was nothing there for me. Pharmacy had confirmation faxes were sent. Long story short the office staff lied. Took a week and a half to get my medication. I wound up in the hospital with a stroke. Front desk has no idea what they're doing. Waits are long in exam room.
Dear Ethel,
We appreciate you taking the time to share your experience with us, and are sorry to know you did not have a positive experience at our facility and our staff members. We will look into the issue internally.
If you would like to report your issue, please contact our Patient Support Team directly via email at [email protected].
Your feedback is valuable to us, and we would like to work with you to ensure you are satisfied with our services.
Kind regards,
Unicare CHC Communications team
Negative experience: This place is absolutely terrible. Jackie was so rude and unhelpful and they won’t even give me my test results it’s absolutely absurd! I’ll never be back!
Hello TommyTime,
Thank you for taking the time to share your experience with us. We are sorry to know you did not have a positive experience at our facility and our staff members. We will look into the issue internally.
In the meantime, if you would like to report your issue, please contact our Patient Support Team directly via email at [email protected].
Your feedback is valuable to us, and we would like to work with you to ensure you are satisfied with our services.
Kind regards,
Unicare CHC Communications team
Negative experience: No les recomiendo esta clínica las personas que atienden enfrente dan un mal servicio lo hacen esperar 3 horas así tenga uno cita el lugar super sucio los cuartos huelen mal lo peor es el servicio de las resecionista deberían contratar nuevas aullentan las personas por su mal servicio
Dear Jessica,
Thank you for taking the time to share your experience with us. We are sorry to know you did not have a positive experience at our facility.
If you would like to report your issue, please contact our Patient Support Team directly via email at [email protected].
Your feedback is valuable to us, and we would like to work with you to ensure you are satisfied with our services.
Kind regards,
Unicare CHC Communications team
Negative experience: No les recomiendo este lugar las personas que ayudan en el frente no lo atienden lo dejan parado esperando hacer llamado mientras ellas están en sus teléfonos se creen las dueñas de la clinica son muy imcopente el lugar muy sucio les daría cero estrellas pero el app no me deja ha parte lo hacen esperar ha unos 3 horas afuera aunque tenga uno cita deberían contratar personal mal capacitado y gente que sea amable y no que se crean las dueñas de la clínica
Dear Marisela, hello!
We appreciate you taking the time to share your experience with us, and are sorry to know you did not have a positive experience at our facility and our staff members. We will look into the issue internally.
In the meantime, if you would like to report this, please contact our Patient Support Team directly via email at [email protected].
Your feedback is valuable to us, and we would like to work with you to ensure you are satisfied with our services.
Kind regards,
Unicare CHC Communications team
Negative experience: Made an appointment for my son to get his 4 year old vaccinations in the beginning of the month. The receptionist tried giving me an appointment at the beginning of the month. His birthday is the 19th. I knew that the shots needed to be done close to his birthdate. She made the appointment for two days before his birthday. I thought that was ok. After waiting there for an hour, the Dr said that the vaccines need to be done AFTER the birthday. The front desk has no clue what to do. It doesn't take a medical degree to know when to schedule appointments for vaccinations.
Hello Lisa,
We appreciate you taking the time to share your experience with us, and are sorry to know you did not have a positive experience at our facility and our staff members. We will look into the issue.
In the meantime, if you would like to report your issue, please contact our Patient Support Team directly via email at [email protected].
Your feedback is valuable to us, and we would like to work with you to ensure you are satisfied with our services.
Kind regards,
Unicare CHC Communications team
Negative experience: Very disappointed. Comense con mi cuidado prenatal en este lugar, despues de unos examenes la doctora me llamo diciendo que mi bebe tenia turner syndrome y que deveria terminar mi embarazo. Estaba muy triste por lo que habia dicho la doctora, como no estaba en mis planes abortar entonces me recomendo con el especialista y me cambie de clinica por su puesto ahi salieron mis examenes todos negativos pero pase todo mi embarazo preocupada . Bueno al final mi bebe nacio muy saludable nada que ver con lo que la primera doctora habia dicho, deven de tener mas cuidado con lo que hacen.
Dear Cleme, Hello!
We appreciate you taking the time to share your experience with us, and are sorry to know you did not have a positive experience at our facility. We will look into the issue internally.
In the meantime, if you would like to report your issue, please contact our Patient Support Team directly via email at [email protected].
Your feedback is valuable to us, and we would like to work with you to ensure you are satisfied with our services.
Kind regards,
Unicare CHC Communications team
Negative experience: Worst clinic ever. I went while I was pregnant I would have huge swollen feet no shoes would fit me I would ask the doctor to run test and she would say it was normal swelling. They told me I was “overweight” and I would constantly tell them I thought it was water weight because I didn’t eat a lot but she would ignore me. I also went multiple times asking to be tested for kidney diabetes etc but she said I didn’t need to because I was “too young to get that” and UTIs would be ignored. I ended up moving to an clinic where your complains are actually heard and I have so many complications that could have been avoided if I was checked when I asked. I would not suggest to go here. If I can give zero stars I would
Hello betsy,
Thank you for your feedback. We are sorry to hear you are not happy with our services.
If you would like to report this in details, please contact our Patient Support Team directly via email at [email protected].
Your feedback is valuable to us, and we would like to work with you to ensure you are satisfied with our services.
Kind regards,
Unicare CHC Communications team
Negative experience: Se tarda demasiado el doctor en venir a revisarte mi hija tenía frío
Estimada Karla,
Gracias por tomarse el tiempo para compartir con nosotros su experiencia reciente en nuestra clinica. Nos entristece saber que su visita fue negativa. Su opinión es valiosa para nosotros.
Cordial Saludo,
Equipo de Comunicaciones de Unicare Community Health Center
Negative experience: mal servicio en esa clínica por que mi hija no chequeaban en los últimos meses de su embarazo
Negative experience: This is the worst medical clinic I have ever been to. The doctor order some test which I got done and they were supposed to call me when the results came in. They never called me. I called them about a month later to see what was going on, they got the results just never called me. I had high cholesterol and the doctor never called me to talk about treatment or schedule a follow up appointment. Plus some of the receptionists have a bad attitude.
Hello Adela,
Thank you for your feedback. We are sorry to hear you did not have a positive experience at our facility. We will review this issue with our staff.
If you would like to report your , please contact our Patient Support Team directly via email at [email protected]. Your feedback is valuable to us and we would like to work with you to ensure you are satisfied with our services.
Kind regards,
Unicare CHC Communications team
Negative experience: bad idea to go there. They go twice that they prescribe me medicine and when they go to the pharmacy they say there is nothing for me. I went for the emergency pill and it took a day for them to give it to me, too late for that
Hello Margarita,
Thank you for your feedback. We are sorry to hear you did not have a positive experience at our facility. If you would like to report your experience, please contact our Patient Support Team directly via email at [email protected]. Your feedback is valuable to us and we would like to work with you to ensure you are satisfied with our services.
Kind regards,
Unicare CHC Communications team
Negative experience: Honestly this place is bad. The medical assistants are super rude and a lady short hair the one who weighs and take the vital signs is the worst one, made me feel dumb every time that I go.
Hello Winny,
Thank you for your feedback. We are sorry to know you did not have a positive experience at our San Bernardino facility. If you would like to report your experience, please contact our Patient Support Team directly via email at [email protected]. Your feedback is valuable to us and we would like to work with you to ensure you are satisfied with our services.
Kind regards,
Unicare CHC Communications team
Negative experience: Doctor Payle is amazing but his staff ruins his entire office. It's like the women in the front hate their jobs and do a bad job on purpose. Always rude and lazy.
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