Baystate Rehabilitation Care

Negative experience: we got there and they always complain that we’re a couple minutes earlier, there attitude is ridiculous sometimes like if they don’t want to work. My appointment was for 10:30 they called everyone else but me they have done this twice already !

Negative experience: Almost three years ago I took my newborn here for OT and our therapist was amazing. Even with all the time that has passed I still vividly remember the rude and unprofessional older woman working the reception desk. I was newly postpartum and struggling with PPD. The therapist asked that I schedule an apt after going to stay with my family and the front desk was unwilling to schedule even though the therapist instructed that it was allowed. She made comments about it must be nice to be on vacation. I never found PPD and maternity leave to feel like a vacation but apparently she did and those words and treatment have stuck with me for three years. I will never understand why miserable people work with the general public.

Negative experience: The therapists are very helpful and nice. However, the receptionists are not very helpful. They look like they don’t even want to do their job. Occupational therapist suggested to schedule sooner appointments for my daughter instead of waiting every 2-3 weeks and the receptionist was not understanding that. Instead she’s scheduling me appointments for the following month and not really trying to look for a sooner session. Horrible.

Negative experience: They should check what kind of secretaries they have; they don't do their job. You have to be behind them to get a document or send a document. It really seems like they spend their time gossiping instead of working. How horrible.

Negative experience: They do not comply with services and are not consistent, they never have space or cancel appointments. They promise to return calls and never do so. They are not suitable for speech therapy.

Fantastic experience: I have always had very positive experiences at Baystste Rehab in Springfield. My initial evaluation was done by Tasha (sp?). She was very pleasant, thorough and extremely knowledgeable. She made me feel so comfortable and she took the time to address all my concerns. The front desk has been very helpful. Nicole is very attentive to my scheduling needs. I know it can get very hectic at the desk, yet Nicole is very professional, considerate, and friendly.

Fantastic experience: I go here for my hearing and my hearing aids it's a great place very polite and they are there to help you in any way, may look like a long wait but never is, all the people are awesome. Kim Taliceo

Fantastic experience: El servicio y tratamiento de terapias es muy bueno según las necesidades que tengan.Los recomiendo.

Fantastic experience: Good facility...good people.

Fantastic experience: The office staff are really friendly and pleasant. The physical therapists are very concerned with patient care and effective therapy to fit each person's circumstances. I'm very pleased with my experience at this location.

Fantastic experience: Beautiful facility and kind staff. It’s been great.

Fantastic experience: Special credit goes out to Courtney B. for her knowledge and deliverance of care.

Fantastic experience: The therapists in that place are very kind and nice, my son feels like at home ❤️

Negative experience: *note: this review is for the baystate system and front office administration. It doesn’t reflect the OT and PT staff who have been helpful and nice to work with. This place perfectly exemplifies the low standards, services, and quality of healthcare in this part of the state. The front office administration at this place is horrendous. Some of the people up front were helpful and did their best with an abysmal scheduling system while others will make you feel bad about trying to schedule appointments. I get it’s not their fault but it’s still just an unpleasant experience. My main issue is with management. The scheduling is inconsistent, rules change, appointments don’t get scheduled, etc. and they simply don’t care. Baystate has a monopoly around here for many services and they know it and therefor have no incentive to improve. Do yourself a favor and go somewhere else if you can. Every branch of the baystate system has consistently failed me and the needs of my family.

Positive experience: The employees are wonderful and they have a great rehabilitation program

Negative experience: Seriously hideously run rehab. Can only make appointments two weeks in advance, and they are always full. It's an insane way to run a rehab. Going to Mercy instead.

Positive experience: I have been calling for months and they have yet to call back. I understand there is a staff shortage but communication is key. The therapist themselves seem competent if you manage to get an appointment.

Negative experience: i met with Tina for an intake interview. I have acute left side back pain, rated 10/10 with a physician referral for urgent therapy. I needed physical therapy desperately. Tina placed me in a chair providing little support and began her interview. I was profoundly uncomfortable, moved to another chair, tried to do something/anything to relieve the pain. I left, astonished that physical therapy would be a disaster at Baystate. I have attended Baystate in the past and always held the hospital and staff in high esteem. No more. I am seeking physical therapy elsewhere with competent, observant and responsive staff.

Fantastic experience: Chey getting better with each visit!

Fantastic experience: They helped me and I still have the excersizes so I don't need medicines for my migraines. I am all for that. Thank you so much. I wouldn't have been able to get off the Furacet if it wasn't for your support.

Negative experience: Charged over $700 for an evaluation that lasted 30 minutes. Was told this is the going rate. Ridiculous.

Negative experience: They are not returning my phone calls and holding patients hearing aids over a month without any confirmation of replacement or repair !

Positive experience: Good facility for occupational and physical therapy.

Positive experience: Good facility for occupational and physical therapy.

Fantastic experience: I always go there for my there for my therapy and the employees are very kind to me in person and by phone ...been there about 3years

Fantastic experience: I always go there for my there for my therapy and the employees are very kind to me in person and by phone ...been there about 3years