Encompass Health Rehabilitation Hospital of Cincinnati–Norwood

Positive experience: Perfect play wow

Fantastic experience: Jessica absolutely knocked it out of the park for us!

Fantastic experience: Moose had a great experience at Encompass. All of the therapists were awesome.

Fantastic experience: I love this place , very knowledgeable about my situation and medicine. Food is fantastic.

Positive experience: Trouble finding the patient i was visiting, security was unsure of which way to go!

Fantastic experience: I was going to visit my son in Encompass. I struggle walking. I was making my way to the entry and one lady came out and went to her car. Another worker saw me hesitate and almost lose my balance and came out with a wheelchair. The lady that went .to her car came back to help me. For 2 workers to see me struggling and help me was amazing. Thank you ladies so much.

Fantastic experience: wonderful work place

Fantastic experience: I had been shuffled to four other “rehab facilities” but the first day I was there, they had me walking and seeing progress. I have nothing but praises for the workers and this facility!

Positive experience: Great place wish they had long term care they are nice and sweet

Fantastic experience: This was an amazing place!! I could barely walk, but my physical therapist got me motivated and I pushed myself. Beth, Sydney and Lora are my heroes ❤. I am home and doing great. This is a great place for someone who needs physical therapy.

Fantastic experience: Everyone here was excellent. The therapists helped me to push myself. The nurses and staff were friendly. Saw the Dr. almost every day.

Fantastic experience: Nice place friendly staff clean environment

Fantastic experience: I chose to complete 6 months of my RN clincal experience at this facility. The building and grounds are beautifully maintained and clean. Each patient room was private and clean. Mrs. Kylie and her OT/PT and speech teams are hands down the best at what they do! They went out of their way to teach us as students how to properly move,transfaer, walk, and help patients working on recovery. Newer/updated cutting edge OT/PT tools and equipment. Each piece was cleaned and sanitized after every use, and this was before covid! Mrs. Mona at the Front desk is informative and greets everyone kindly with a smile. Security staff Excellent. Maintane/environmental services (Mr. Noah) does such a wonderful job! The RN staff were amazing and wanted to teach us how to practice excellent safe patient care. Amy RN. Teri RN, Shawn LPN, Leslie RN, Barbara RN, and Larry RN/INSTRUCTOR to name just a few of encompasses finest Nurses. Nurse aids there work so hard and have such caring hearts for their patients. Dietary/kitchen staff were always helpful working to make sure each patient had nutritious meals. Case managers were accessible and wonderful resources for their patients. I was blessed to get to experience the inside workings of encompasses and I highly recommend them after over 9 years of health care experience myself I can wholeheartedly say they are the best at what they do!

Fantastic experience: My Mother, who is 98, was a patient at Encompass after a fall. The stay was an excellent experience. The whole hospital was excellent in her care. The Drs. and nurses were great and the therapy was outstanding, not only in the gym, but would stop by for a visit just to chat and make her feel at home. Her nickname was “Sunshine” and she ate that up! The meals her great and she gained a little weight. We are so thankful that we found Encompass. Thank you to everyone there-you are great!

Positive experience: My daughter was just released from this facility she had the most awesome care team Dr, nurses p.t. and O.t. all fantastic .However her case manager Heather and her boss were awful. They wanted to get her out asap and screwed up her home health care. Thankfully a nurse caught the issue and made calls. I would like to give the medical staff 10 stars the case manager 0..

Fantastic experience: They treated us with respect and they treated my son as good as they could they were just awesome

Fantastic experience: The physical & occupational therapist here really do work hard on getting their patients back to their regular daily life as best as they can. the place is clean and bright. For the most part everyone is friendly & welcoming.

Fantastic experience: My father received outstanding care from all levels of staff at Encompass. They truly cared about him and his progress towards his goal of becoming more independent. He loved the food as well! Just a great group of caring professionals.

Fantastic experience: My Mother spent two weeks in the middle of March here....she was well taken care of and will give anyone who works there a five star rating....from the Drs to the nurses, the aides, the therapists, the kitchen, right down to the people who cleaned her room. They were caring, friendly and professional. My Mother was given access to the dietician and pharmacist to go over a medical concern she had. If it ever becomes necessary to enter a rehabilitation facility again, she would choose Encompass hands down.

Fantastic experience: I came to Encompass two weeks ago I will be leaving this evening. The car I received here was not what I expected it was actually better,everyone was polite and respectful and didn't get annoyed at all my questions. Everyone introduced them self and what we are going to do today in terms of their specific qualifications.somone brought me a daily schedule of therapy times and the person I would be working with.i would recommend Encompass to anyone who needs rehab after surgery The doctors and staff really listen to your concerns and spend quality time with you. Even the Galen nursing student follow the routine of telling you who they are and why they are coming in your room they are respectful and courtious. My PT On and speach therapist we're great they gave you a schedule of what was going on that day and made you feel welcome and happy to be there. Thank you, Nancy

Fantastic experience: Absolutly the best physical and occupational therapy anyone could ask for.

Positive experience: Healthsouth has some amazing Staff, Especially on the Westside.

Fantastic experience: Our client got superb treatment and excellent outcome in the Norwood Facility.

Fantastic experience: My mom was admitted two nights ago. I came to visit. My service dog was prohibited from entry. They got his shot records from Banfield and knew he was up to date, in his service vest and was leashed. Since the refusal, I have heard from Whitney, who trains their team leaders. Their new policy (changed in January to allow service dogs in all patient areas) has reportedly not been properly shared. I am going to try again to see my mom, tomorrow. I am boosting my star rating by two because of the assurances made in the phone call. We will see what happens tomorrow I guess. #update: no problems getting my service dog inside to visit my mom. They even put "visit with dog" on her daily schedule. Mom says she really likes the hospital because no one lays around in their beds. They are all up, dressed and working out!

Positive experience: PT / OT was great! They did an excellent job at assisting with my mother's rehabilitation following a stroke. All staff were nice and pleasant! However, they seemed understaffed at times. Extremely slow response time to pushing buzzer for assistance.