Westgate Hills Rehabilitation & Healthcare Center

Fantastic experience: Everyone was patient and supportive especially Brittney my aide, Ms Liz has a really good relationship with us residents but I truly miss my family and I am grateful to be able to go home. I will miss my new friends and the facility. Thanks to you all.

Fantastic experience: Summer ,Jacob,Toni,Surat,Diana,Marie,Jackie Ms.Barbara ,AJ and Ms Liz are a few of Westgate Rehabilitations Best.

Fantastic experience: Westgate has been a blessing to both my Mom and Dad (who recently passed away). My family have "peace of mind" Knowing Mom is in the best of care, being taken care of as though she was in her own home. The staff and a few of the patients we have come to know in almost a year's time are like family. My family are truly blessed.

Fantastic experience: Elizabeth was very detailed and professional when giving Myself and family a tour. Very impressed by specialty programs that are offered at Westgate Hills.

Fantastic experience: Wonderful experience, Dr Sewar was the best. He explained everything and was very patient. The physical therapists were awesome. I was very happy.

Fantastic experience: At Westgate I had a really good GNA her name is Tammy Smith she was very considerate of my feelings and was very helpful and has a great bedside manner.The Therapy team is very patient.Jacob and ,Tony take the time to explain things as well as talk to me, Ms.Elizabeth is easy to talk to and has a great presence housekeeping was also good to me. Thanks Westgate.

Fantastic experience: Ms Elizabeth & the west gate team have really helped my grandmother Thelma Moore be comfortable with her stay at their beautiful facility. my aunt Belinda speaks highly of the team there. Thank you for taking great care of my grandmother.

Fantastic experience: My overall opinion of Westgate Hills Rehabilitation Center is a nice place to be. Usually the food is pretty decent, cleaniless is very good most of the time and when I need something done like sweeping off my pedals on my wheelchair the custodians are welling to take care of it! Most of my nurses are very attentive to my needs and concerns without question. There's a concierge here and she's most of the time jovial unless she's focusing on a another matter for one of the residents or staff. Most of custodians are very easy to get along with. Most of the laundry staff are very punctual in bring back my clean laundry with a day or 2. The director of nursing always makes himself available for concerns that I do have at times.

Fantastic experience: Miss Elizabeth was very helpful. With my stay, she was always on point and very kind. She knew how to make me comfortable and if I had a question and she didn't have the answer she would find out and let me know. She always assured me that everything was going to be okay ,also Elizabeth, the nurse, was there and very helpful she always gave me my medicine on time ,and every time I callled if she wasn't busy, she would come. Marcella's always kept my room real clean. She was a very good worker and I never had hunt her down for anything. She like the two Elizabeth's need a raise. And Mr. Henry Anderson. He was my favorite., he's just that kind of man very kind very nice smile.

Fantastic experience: Hello I am a resident at Westgate Hills in Baltimore I have been here a few months and I feel this is a nice place it's so much better than where I have been.Special thanks to the Therapy team I have come so far because of them the food is pretty good and I enjoy it.I want to shout out Jacob ,Ms.Liz and my nurse not sure of her name ,my gna Brittany and one other one that works with me when Brittany is not here I'm sorry I can't remember her name but she also does a great job. I was really sick when I first came and it wasn't an easy welcome but they took good care of me I can't forget housekeeping they do an awesome job. I definitely recommend Westgate to anyone in need of help and support. They have a great team.

Fantastic experience: The Administrator, was very nice the activities team , the Nurses,Jacob ,Simone,,Tammy, Eddie, my Therapy team especially Laurie and ,Christine , Ms.Liz the concierge and Ms Tony . are all good people .The facility also has the best Dialysis team ever and last but not least Ms.Cecilia Bell. Because of this Westgate is on the top of my list..

Fantastic experience: Westgate provided excellent care for my aunt. Staff was consistent in showing compassion and patience I intend to recommend Westgate rehab for friends and colleagues

Fantastic experience: I enjoyed my stay at Westgate the Activity team really had good events . Ms.Liz helped me all the time.Ksren was very nice and therapy was good I loved the steps.I don't remember all the names but the lady with the braids ,the lady with the head wrap and Jim were good people.,Thanks Westgate.

Fantastic experience: Jacob, Elizabeth,Tammy,Toni, Tonya Valarie Morgan , Barbra, Edwin and Sarrat (PT) The top ten at Westgate Rehab ..Thanks so much to each and everyone of these individual for their compassion ,care ,concern and the hair cover..

Fantastic experience: I'm have been at Westgate Rehab for a while this is really a nice place I would recommend it to anyone that has suffered a stroke because it has helped me .Dr.Ahmed is a very good doctor,Molly is a good nurse she works first shift the concierge is always pleasant Ms.Liz and Sandy is working with me.I appreciate the help.

Fantastic experience: Ms.Elizabeth was the first person I met and she visited me daily. The therapy team was very good and the nurses and aides were really great .I saw the teams actually working together and that says a lot ,the nurses and the aides really do care about the residents they talk to us and make sure we are OK everyone smiles and says hello and you don't get that everywhere but you get that at Westgate. If I had to come back I would. I will miss everyone but I will remember the respect that was shown to me.

Fantastic experience: While my mom was Up there she had some good people tony and Jacob and bri and others were good for her and help her out

Fantastic experience: Jacob is a great nurse and Comfort is my pepper and I am her salt.Liz is also nice.

Fantastic experience: I love this place Westgate Rehabilitation has been so supportive,encouraging and helpful.The staff is great the food is good and I'm completely satisfied with my decision to come here .Special thanks to Ms Jackie, Lisa, Crystal, Liz, Henry, Al , Kiearra and Kevin.I can't remember everyone's name but I want to thank them all everyone that works with me is kind and I've made them family in my heart.

Fantastic experience: Jameka ,Morgan Sherice Tammy, Lea Jacob and Ms.Liz are cool people they treat me good and make me very comfortable .I appreciate the support and respect I get when they work with me.

Fantastic experience: I had mixed emotions at the time I spent at Westgate. One minute I was complaining about being here and then the next moment I was praising them for allowing me to stay here and thanked God for them.I never ate their faked scrambled eggs for breakfast, But I loved the cream of wheat cereal. I met many sweet and pleasant people here such as Elizabeth the conceiere( probably mispelled that word).But she is just one of the sweetest people I first met when I came to this facility there also was Jacob, Crystal, Summer, Al all nurses just to name a few. In am sure I left out some names.Some of the best aides were Labria, Tiffany, Dannie. I can’t remember all the names but most saw me as their work mother. The infamous Therapist were all wonderful in helping me to learn how to walk and take care of my basic needs. Of course there were some days I really did not like the way I was treated here but the Administrator and all the top staff took care of of any of my complaints right away. I

Fantastic experience: Went to visit family friend was really clean and nice environment Liz was great help during the process.

Fantastic experience: This was the best orientation ever mrs tia is the greatest of all time she is so sweet

Fantastic experience: If your willing to give it a chance Westgate will surprise you. The staff is great and they keep us involved. Thanks Westgate.

Fantastic experience: Very Impressive I visited the facility recently when looking for a rehab facilty for a family member and I was absolutely delighted by my tour, the facility, and staff The team was very knowledgeable in regards to the care needed for my loved one, the facility was clean, and offered more amenities for the residents than most facilities in the area. I even got to see the residents during the "daily activity" session enjoying themselves. Confident that my loved one's experience here will be great!

Fantastic experience: I like my room the scenery is great the staff here is very supportive, Ms.Liz is nice and I truly feel at home . I recommend Westgate to anyone that needs rehab.

Fantastic experience: Jacob; Tony Jackie ,( meds) Tammy and Elizabeth are very caring people they made me very comfortable I will miss them.

Fantastic experience: Jacob is a really good nurse and Ms.Elizabeth is a very nice lady Kevin has also helped me be able to get things done I appreciate it thanks.

Fantastic experience: Hi.I had stayed at your Rehabilitation/ Nursing home. Ms.Elizabeth was great and caring. I appreciate her genuine hospitality while I was there.

Fantastic experience: Jacob, Tony ,Tammy ,Elizabeth Molly( 2nd floor ) and Monica were awesome. Monica was here my last visit and she still does a good job .Everyone went above and beyond .I wish I could stay but I will be back to visit. Westgate is a really good place and Therapy is the best.Thanks Westgate everyone was good to me.I will miss you guys.I recommend this Rehab to everyone.

Fantastic experience: Elizabeth is one of the best concierge's I have ever met she is courteous respectful and easy to talk to and gets the job done promptly. Jacob is fantastic his name is called constantly and yet he is always on top of everything .The Therapy team is truly a team I love them all. Sherice Owens the gna has a beautiful personality and a great bedside manner. Dennshaja, Adams Bahjalloh and Adesola were very kind to me they also do a very good job.Marcella's from house keeping always had a kind word.All and all I had a nice experience and I hate yo leave.Thank you Westgate.

Fantastic experience: I enjoyed my stay here I loved the company we laughed and we talked the team made me feel welcome and they were concerned about me. I would recommend Westgate to anyone that needs rehab.The doctors are out of sight, they really care and are on point with the care they provide.The nurse Scholastica is thorough,Jacob has a winning personality and Therapy is the best team ever they got me moving they worked really hard with me and they were patient .Ms.Elizabeth is exceptional her mannerism is beautiful she had me smiling from day I love her personality. Every one including the aides were respectful and courteous. I am truly going to miss everyone but I will be back to visit. They have a great group of people working at Westgate Hills.

Fantastic experience: Pt/Ot therapist were awesome I truly enjoyed my time with them I learned a lot and they all in that department supported me and helped me get better. The activities were fun and I got results. Jacob and Jackie are the best nurses ever,Toni is a great aide always smiling and Sherice is so sweet I love her sparkling mask as well as her personality.Marcella always shared the good word when she came through and Ms.Elizabeth is last on this list but she was actually the first person I met and she made me so comfortable I could tell she cared about how I felt whatever I asked her for she would take care of it without hesitation she was so pleasant. .I loved my stay at Westgate and I have a new friend, my roommate.Thanks so much.

Fantastic experience: The Miracle Woman First I give honor to God.I came to Westgate Rehab on February 28th.I had a trach,a feeding tube,was on oxygen,and I couldn't walk or use the bathroom on my own or get out of bed. I also have congestive heart failure and atrial fibrillation the nurses made sure I got medicine every day..Now I can go to the bathroom on my own eat regular food, I no longer have a trach or feeding tube and I am no longer on oxygen and I can walk.I am blessed.The Westgate team helped me greatly. The whole building came together to support me with my needs I would like to thank Mr.Kevin for his patient admiration the nursing team,the GNA's the CMA's Alvin and the ladies that are escorts ,housekeeping ,the front desk, maintenance dietary, Ms Liz, Andrea Sandy, Jennifer Lisa and last but not least Therapy because without them I wouldn't be able to go home .Therapy and the aftercare team met with my family and got me home care. Because of this my journey will continue.and my path to recovery will be met.I would definitely recommend this facility to anyone.I am actually walking.Thank you Team for a job well done.

Fantastic experience: Dad spent 3 weeks at Westgate and they took amazing care of him. Everyone went out of their way to be helpful and accommodating Once they volunteered to reheat Dad's food when it was delivered while he was asleep. The facility was clean and pleasant. I'd like to recognize some of the team members including Jacob - LPN, Damon - GNA, Elizabeth - Concierge and the excellent PTs and OTs Edwin, Christine and Sarat. Thanks to their care and support, my father was able to return home sooner than expected. I can't speak highly enough about the care Dad received at Westgate. Thank you!

Fantastic experience: Today I took a friend to visit her daughter, who is a patient at Westgate Center. I hoped to help my friend communicate and understand what is taking place with her daughter because that is difficult for her. I had worried it would be difficult for me, too, and had prayed I would be equal to the task. I met with the Case Manager, Sandy Harvin-Smith, and the Nurse Manager, Bridgette (I didn’t learn her last name - I will call her Bridgette Best!) and instantly my worries vanished. These women were everything and more, utterly devoted to their mission and beyond impressive in terms of their knowledge of and care planning for their patients. Their loving hearts, compassion, skill, and spirituality moved me deeply, which prompts me to write this review. Such rare gems in this world should be praised and lauded, and that is my aim in writing this review. I am a retired R.N. now but if I were still in the workforce, that is the exact place I would want to work. I end this day with what feels like a thousand pounds lifted from my head and heart, and enormous gratitude to all the wonderful staff I met at Westgate Rehabilitation and Health Center. Now tonight my prayers are of humble thanks for this experience. Sincerely, Nan Wells

Fantastic experience: ,::The concierge Mrs. Tanyia Robinson goes above and beyond her normal duties, always on the move ,helpful to everyone and anyone, always the same kind person every day, she's been here as late as midnight from what I've seen, and is only paid for the 40hr week an excellent addition who needs more recognition and better pay. , Nurse Jakob, and Mrs. Monica of Housekeeping, along with Mrs Tammy Smith a GNA , these people are always busy, always there to help, and great at what they do, and the entire Physical Therapy Dept., along with the nice ladies who run the little store which is a blessing to have here,and I realize I left out about 10 more names of top notch employees. However it takes double the number of people I mentioned to run a place this size. Every single one above have always been on the ball, need skates to get around since they are constantly on the move to help everyone and anyone that needs help. Very caring people, and great customer service, attention to detail is in their blood. As I said everyone I named and 10 others, sorry I forgot your names, really take their jobs seriously, and treat the patients housed here as though they were family, caring, empathy, and with dignity. Respectfully..Owners, take better care of your good employees, pay them better, show that they are appreciated.

Fantastic experience: there is one particular employee who stands out above all at Westgate . Ms Elizabeth Robinson has made Mr Angeles room 226 a great experience. She always has the biggest smile no matter what time of the day it is and always willing to help patients and their families no matter what the issue is. She deserves far more than 5 stars for her dedication and care of others . To know you have an employee that cares that much means more than a million stars. I think she needs recognition for all that she does, big and small . Mr Angeles will deff miss her daily visits stopping in his room to make sure he is ok. Way to go ms Elizabeth Robinson . Keep up the great work and dedication . You are so deserving . Never lose your passion for the love and care of others . We will miss you .., Hats off to a job well done Ms Robinson Mr Villaruel Angeles room 226 Care giver Judy Giron

Fantastic experience: I appreciate you taking care of my grandmother. During her last days, making her comfortable and being a adopted family member. And God bless ❤. Westgate hills is bless to caring staff. concierge Mrs. Elizabeth Robinson.

Fantastic experience: My name is Teraya Ceo my brother was an employee at Westgate Hills unfortunately he passed away unexpectedly I just want to thank every employee for the donation my family and I are forever grateful we feel your love we feel all the prayers sent our way I thank you all very much.Reilly Smith Kevin D we appreciate y’all for answering questions we had and the extra work y’all did to help us in this time of need. Comfort Bridgette Sandy gave extra support to my mom And Jacob Fredrick and Tia and Chacoya Thank you.

Fantastic experience: I’m a patient advocate and have seen many sub acute rehab facilities. The facility is clean, and the staff is great. One stand out is Elizabeth, the concierge . My client is challenging and she went way beyond to accommodate him. She truly made his stay for therapy comfortable and my life easier. From dietary needs to roomate issues, she was there. The director Kevin, nurses and the PA, Scholastica, we’re wonderful as well. I have never taken the time to write a review. but felt Westgate Hills deserving.

Fantastic experience: My compliment is about Ms Elizabeth Harris Robinson. She the concierge for Westgate hills rehab center.she was very pleasant and helpful. I looked forward to seeing her every day. very pleasant lady and she made my stay very tolerable and I appreciate her and I love her. thank you

Fantastic experience: What is a concierge? She is the best of any hotel or rehab center she is aware and cares about everyone and everything. That's what you get with Ms.Elizabeth Robinson I can speak on how she interacts all the time she's all that and 10 bags of chips.I was here 6 months ago and was glad to see her smiling face and charming style when I recently returned. People come and go but I was glad Ms.Elizabeth was still here.With her your needs will be taken care of she stays on top of it.Thanks for hiring her.

Fantastic experience: I would just like to say thank you to Nurse Elizabeth Robinson. She has been a true blessing and has gone far and beyond her duties to make my grandmother feel safe, cared for, and treated with the upmost much empathy and respect. I am a veteran and out of town and she has ALWAYS kept me informed on my grandmothers condition, issues, and well being. She has kept me posted on any changes, and checks on my grandmother frequently so that I stay informed on her condition. She has made herself available on many occasions to insure that my grandmother and I can be in communication, and she has truly earned my complete trust and appreciation. Thank you so much again!

Fantastic experience: What is not to say about this great facility! The front desk receptionists always welcome with a smile. The nurses and doctors and physical therapists have great bed side manners 24/7. Richard loves the activities available too. He always compliments the food there especially breakfast. Sandy the social worker provided great guidance with the transition of this move. Tanyia the Concierge knows everything from a to z if u have a question. The office personnel are very professional as well. And the cleaning crew are awesome!!! Congrats for 5 stars!!!

Fantastic experience: Westgate hills is a very good nursing home therapy was good an I learned a lot there .There was a administrator that help me get adjusted her name is Elizabeth Robinson she is great she made the process very easy .Tyronda was also very nice she made sure my room was straight every day Kiah my medicine aid was great , Antenette my Cna was also on point and Tammy Smith is a very good worker. These people were friemdly and supportive. Therapy taught me so much I definitely appreciate that team.I would recommend this place for anyone that needs rehab. Thanks Westgate.

Fantastic experience: Caring Staff and a friendly environment. The team made my mother feel comfortable. Mom enjoyed the food and her room was always clean. In these trying times, this helped me to feel at ease- When i did have questions, my concerns were always addressed. Mom quickly gained the strength she needed and returned home after a few weeks!

Fantastic experience: My stay here was fantastic! The driver/maintenance guy was superb! Janet Wilson gets 5 stars! The activities crew gets 5 star as well (Tonya, Jeannine & Barbara 5 star). Delores the CNA 5 star. All nursing staff and business staff 5 star! Very clean place! Food taste like it came from a 5 star restaurant. They treated me very well!

Fantastic experience: I enjoyed my stay at Westgate Hills. The staff was really pleasant. Especially the Activities Department. Tonya, Janine, Barbara, Tamia, and Tara were a great help with my smoke breaks.That is the reason I chose this facility. I didn't regret it and had a great time. Keep up the great work guys

Fantastic experience: I had the opportunity of interning at this facility, and I have to say that this was one of the best facilities i've seen in a while ! At first glance the staff seemed helpful and friendly. I was able to get checked in a timely manner. I was interning under the admissions director Sandra, and she made my experience educational and engaging. I appreciated the fact that she took her time to explain and show me what it's like working in a rehabilitation center. As my internship went on I was able to see that the staff really go above and beyond for each and every resident, there's a lot that they do that goes unnoticed. They really work as a team to make sure each and every resident comes out of the facility in a better shape then they came in. The rehab team is amazing! They really take their time to come up with care plans that are specifically tailored to helping the resident get back on track. The nursing staff is amazing as well ! They actually build relationships with the residents, which is important. Overall I think this facility is incredible! I recommend any one who is looking for a rehabilitation center to come to this one, you wont regret it !