Carson Tahoe Regional Medical Center

Positive experience: Lived here all my life, ER, hospital, Ancillary service have been just OK. Back office staff needs serious training. Routinely get called, literally within the hour of having to leave for MRI, CT something, to tell me what can't have the imaging or procedure done because the doctor sent the wrong code. WTH....the order surs there two months and scheduled for a well over a month and NOW it an emergency on my part. I can't count how many times CTH has delayed my care and caused me unwarranted stress, anxiety and pain because of this. It's always, we have been trying g to get a hold of your doctor. Well, apparently not, because every time I call, I get a call back, usually within an hour, always be the end of day if call in the morning. Seriously, office staff is not capable of doing their job. If this was a one off thing, I wouldnt be so bothered, but it has happened twice in 2023 and a good 5-6 times in the previous 5-6 years. So, if you look at it as needing scheduled imaging or a procedure once a year for slowly processing problems, then that averages the almost every time. And it's not just one doctor they say they repeatedly try to contact. This last problem, I was in the doctor office to personally ensure that the correct info got to the hospital, then follow up the next day to ensure the email or fax was received and then scheduled appt. So, their staff is great a getting info, confirming info, but not hitting the SAVE button or importing the info toy file. ER care has been consistently above average the past 10 years. Hospital stays, average to slightly below average. Always take an advocate that knows something about medicine...like an EMT friend...or you will get talked at not talked to and you have someone to actually get you help when you need it after sitting in a bed hitting your button for 30 minutes.

Fantastic experience: In 2020 I had an accident and severed an artery in my calf. Fortunately I was at my mom's house in Carson city, so we were able to drive to the emergency room where I received life saving care from the excellent nursing staff and doctor in the ER. I was so lucky to be able to go to this hospital. I know that without Doctor Beal and the awesome nurses that day, I'd be dead. I lost three units of blood and had extensive nerve damage to my leg. I can now walk without a cane and you would never see the scar. I'm grateful every day that I was fortunate enough to be near the best hospital in the area at the worst time.

Fantastic experience: My husband arrived via ambulance to the hospital. The care was amazing. He was taken right in, tests were run, and his condition and upcoming procedures were explained to us. He was admitted . The staff on the 3rd floor were kind, responsive and skilled. It was one of best hospital experiences we have had .