North Hills Life Care & Rehab

Fantastic experience: We are also thankful for the great nurses and doctors we have got to meet and how kind they have been to Mom and the family we are now got home health coming in and they are amazing the skilled nursing facilities name was North Hills the nurses were so kind and so helpful to the family as well as Mom they were God sent angels to us all they were absolutely amazing we're so thankful God has been with us through this journey it's been tough for Mom but she's doing so great with all the good help we've had that God has sent our way CNAs are wonderful the nurses are wonderful the therapists were wonderful God is good to us all even through the tough times

Fantastic experience: My 96 year old mother in law has been well cared for in the memory wing for several months by patient and kind caregivers. It’s a difficult situation dealing with severe memory issues for the family and we so appreciate their patience in caring for her.

Positive experience: I so badly want to give five stars for the ones who were awesome. Some of the CNA’s talk down to you like your less than. Most of them are incredibly awesome! My next few complaints have nothing to do with the staff as much as they do with the staffing. They do not have enough nurses on staff. One night our 830 pills got there at midnight. And by the time I got my insulin, it was 115. I was hurting so bad at one point I was writhing in bed. I was crying and hyperventilating because I was hurting so badly. We were told that the pills were late a lot because there were other priorities, and I understood that, until that night! If you are hurting and ask for your pain medicine sometimes you’ll get it, and sometimes you won’t. I’ve had a pain pill I got every six hours or so and then I had a PRN pain medicine. I could have every four hours. The nurses would say well it’s an hour to your next pain medicine or you just had your other pain medicine an hour ago. But that’s not what the doctor ordered. That other pain medicine was not nearly the strength of the PRN. As a matter of fact, some nurses would give me both if it was close proximity to me taking the other. Someone mentioned the powdered eggs. Every single day from August 3 until August 24 I had powdered eggs. Some of those were in the hospital and some of those were in rehab . Every single day! Some breakfast were too skimpy. I have a vertical sleeve gastrectomy and can’t eat much. The breakfast will be one little scoop of powdered eggs, one piece of toast, and one slice of bacon. Then to the side is a big bowl of slimy oatmeal! I guess if you’re really hungry, you can eat the slimy oatmeal, but if you’re a diabetic, they don’t even bring you a sweetener to sweeten your oatmeal. Luckily, the last week I was there, the doctor put me on a regular diet. So I got salt and I got sugar. Some of the CNA‘s would give me salt when I requested it and some wouldn’t. The doctor told me after being in there two days, he did not want me on a low sodium diet. Somehow it didn’t get from him to the dietitian. But I would tell them what he said, and the CNA still wouldn’t give it to me. That was just a couple the same few that talked down to you. I know there are some people in the nursing home wings that they have to be very firm with to get them to listen, especially in the dementia wing . But, we’re talking about the rehab wing. I was 60 years old and had perfect facilities except for broken leg. I would get frustrated at the way they would speak to me. I felt like telling them I have a masters in mathematics, which is nothing special, but it tells you I’m not stupid! I would take on any of those CNA‘s in a battle of wits! There’s not many I would want to because there are some that I literally wanted to cry that I was leaving their presents. There were a few I would’ve almost run on a broken leg to get away from . I wish the higher up management was more concerned about the lack of staff, and I believe it’s because there is so much turnover, that if a person shows up daily and does their job, that’s good enough. The day before I left, or the day I left , they had about 10 CNAs doing orientation. I know one time I heard them saying so-and-so didn’t show up today. Meaning in my book she wouldn’t have a job tomorrow. A few days later a mother and daughter working there. Just disappeared in the middle of the day. Of course they had to be replaced. I think there is a high turnover among CNA‘s, but they pay them fairly well considering it only takes 3 to 4 weeks to get a CNA certificate. One girl tell me they start out at $16 an hour. Not a bad wage. I know there are times this job is very very very hard. I want to make sure my review includes how many wonderful wonderful wonderful people work here. It is 95% good in about 5% bad

Fantastic experience: Thank you to all the staff at North Hills for their loving, supportive and gentle care of my mother. We could not have made it thru this without you all. Thank you so much. I will miss you all everyday! ????