Back on Track Concord
Information about Back on Track Concord
94520, Concord
Opening hours
- Monday: 8:00 AM – 5:00 PM
- Tuesday: 8:00 AM – 6:00 PM
- Wednesday: 8:00 AM – 5:00 PM
- Thursday: 8:00 AM – 6:00 PM
- Friday: 8:00 AM – 5:00 PM
- Saturday: Closed
- Sunday: Closed
Back on Track Concord: Reviews
Fantastic experience: Everybody was very helpful made me feel better thank you
Fantastic experience: Excellent place!! Very professional.
Negative experience: Staff are not professional. Before starting the therapy sessions my pain was about 6. Now, it's 10. Situation got worst. Therapists don't spend much time with the patient; just few min. You guys only rely on that ultra sound machine and the warm water bag! Noting professional. I don't recommand.... I'm suffering too much pain after my 3 sessions. Can't sleep of pain... 0 star
Fantastic experience: Office staff is pleasant and caring.. I have seen Ada the therapist for treatment on different occasions. She is very thorough & patient and works with you to achieve your desired results & goal. She is very hands on and very encouraging and gets results.. She has brought me out of pain and has guided me in becoming pain free…. “Magic fingers Ada “ …. I highly recommend Ada & her wonderful staff for all your physical therapy treatments.
Fantastic experience: Outstanding care from all the staff.
Fantastic experience: Friendly good atmosphere very knowledgeable staff never felt rushed to learn each new exercise always a positive experience
Fantastic experience: Ada is a great PT. She has been working with me for 4 weeks. She's a compassionate and caring person. I feel like my range of motion has been improving.
Fantastic experience: Kind and helpful physical therapist that's been helping me. Dr. Hodge helps keep my mind stimulated with conversation while helping with my physical therapy needs.
Hi Tim, Thank you for taking the time out to leave our office a review! We strive to be professional, personable and treat eveyone with kindness. If there is any way to make your visits with us better, please feel free to let any of our staff members know. Best Wishes.
Negative experience: The worst customer service I been waiting two months for my appointment and they cancelled appointment without confirming with me or calling.
Hi Mohammed,
Thank you for giving us your honest review of our office. Unfortunately at this time of year as we slowly transition into summer then into the holiday season, our practice does begin to book up quickly with appointments and new patients. I do agree that it may be difficult to schedule appointments however, we do our best to communicate with new and reacurring patients on our cancelation list to get them in as soon as possible. It is our policy in each office to provide a courtesy call/text/email message in regards to their future appointments and in the event of a cancellations from our providers due to unforseen circumstances that may arise in their life. The emails and texts are automatic but the calls are made out by our amazing front desk team who strive to meet our patients standard of satisfaction. Please, if there is any questions or concerns thay I may answer for you please do not hesistate to reach out to me directly.
Best Wishes.
Fantastic experience: Agradesco mucho en averlos encontrado pues me an ayudado con mis dolores fisicos siempre son muy amables y todo lo tienen muy limpio siempre
Fantastic experience: This place is amazing. Always busy but service is A++. Ada, is truly a professional. I appreciate you all big time. Everyone deserves a bonus !!! P.S. the front desk girls are fun happy and always willing to help by accommodating my difficult schedule. You rock!!!
Fantastic experience: It’s very good place and all the workers very friendly
Fantastic experience: Kind and helpful physical therapist that's been helping me. Dr. Hodge helps keep my mind stimulated with conversation while helping with my physical therapy needs.
Fantastic experience: I've been coming here for some time now and I highly recommend. The staff here are very welcoming and greets you by name everytime. Physical therapist are very knowledgeable and will get the job done right the first time.
Hi Jasmine!
Thank you so much for taking the time out and leaving us a heart-warming review (: We do our best to provide the best service we can. We are glad to hear that what we do is beneficial for you getting back into your normal daily routine without pain. If there is anyway we can make our office better, please do not hesitate to reach out to any of our staff members.
Best Wishes.
Fantastic experience: I like back on track. My bad back however, loves back on track! They are the best!
Fantastic experience: Staff has been super friendly and very helpful. I feel comfortable to ask questions and confident that their answers will be easy to understand. Jared has been a huge help. I can now go comfortably back to work and enjoy a happier life at home pain free, thanks to their treatments and custom exercise program.
Hi Eli!
Thank you for leaving a heart warming review! We are so happy to hear that you have had a great experience and we were able to get you "Back on Track". If there is anything we can do to make your experience better, please do not hesitate to reach out to any of our staff members.
Best Wishes,
Fantastic experience: I've received great analysis & therapy at Back-on-Track by physical therapist Hiden Dave.
Hi Doug, Thank you for leaving us a review! We are happy to hear that your initial visit went well and we were able to properly address your concerns. If there is anything else we can do to make your visit better, please do not hesitate to reach out to any of our staff members. Best Wishes,
Fantastic experience: Real professional people with the knowledge needed to help people seeking recovery to be able to go back to their normal life.
Hi Flor, Thank you for taking the time out to leave us a review! We are happy to hear that we are meeting your needs and you are on the correct path to recovery. If we can do anything to make our office a better place do not hesitate to reach out to any of our staff members. Best Wishes.
Fantastic experience: Excellent service and right on point on the issue! Great in almost every aspect
Hi Leonard, Thank you so much for taking the time out of you day to leave us a review! We appreciate the kudos (: We are happy that we are able to provide you with the care and service you deserve. If there is any way we can improve our service or office, please do not hesitate to reach out to any one of our staff members. Best Wishes.
Fantastic experience: The staff, especially Ishani and Herman, are wonderful —highly skilled and knowledgeable. I am pleased with the progress I am making and would recommend them to others.
Fantastic experience: The staff is very friendly and the therapists are very intelligent and amazing at what they do. They have helped treat my mother and sisters and helped them get “Back On Track”. I recommend this clinic to everyone
Fantastic experience: Plenty of front desk staff who are trained to help you, proficient and well trained P.T.'s and assistants, and they give you a full hour of treatment at the Concord location... 30 mins with p.t. and 30 mins of passive treatment. I've been happy with my assessment and suggestions for healing my ankle sprain!
Fantastic experience: They have very safe environment for Covid, and the service is excellent. The physical thearapist Patrick and his team are so kind and professional. I highyly recommend them to everyone who is suffering from back pain.
Thank you for your kind words and appreciation! We are delighted to know that you had a good experience and we are very much looking forward to continuing to help you through your road to recovery!
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