West River Healthcare Center

Fantastic experience: This facility is clean, compassionate and surprisingly more organized and proactive than our current healthcare staffing shortage would typically allow for. Originally I was concerned to learn that this is under new management in October and that when I went through prior reviews from 5 months before that some of the poor reviews left still seemed to still be relevant. I must say that within a day of me leaving a message with the facility, my call and concerns were all addressed immediately by the social worker and funneled through the appropriate departments and staff. Within a week complete corrective measures were put into place to accommodate the unique needs of my loved one. I would highly recommend this facility. Just be proactive as anyone should when your loved one requires care outside of home, communicate and give a little patience. They really are a special place.

Fantastic experience: My father has been at West River 3 times and I have been satisfied with the care at this facility. From the moment you walk into the facility you are greeted and are treated like family. The staff is always available to answerer and address any concerns I have. I recommend this facility to all my family and friends.

Fantastic experience: I have to say that I am very satisfied with the care my mother received at this facility. There were many caring, attentive medical professionals. My mom was on the first floor, and had two nurses in particular, Tatiana and Sherry. Attentive, kind, on top of her care....always in communication with me. The O/T (Susan) and P/T staff (Jay and David) were exceptional. The front desk receptionist, one in particular (an African-American woman), one was VERY pleasant. Always a cheerful greeting and best wishes for a pleasant evening on departure. Of course, it is a nursing home. The food may not be as wonderful as if it were a five-star restaurant, but the food was not horrible, either. There are lots of activities for patients to participate in. The facility is really nice and seems to be very clean. Some of the tvs need to be updated...they are old and outdated. But, there IS cable. There are issues that are common to where you are....lots of sick and elderly patients. Many cognitively impaired. My mom was here for over two weeks. At no time did I ever see anyone mistreated or neglected. The only doctor I ever encountered may have been a good doctor, but he had no bedside manner, at all. Not necessarily a complaint, just an observation. I am a social worker, so I may see things through my professional lens. But, I would definitely send my mom here again, if the need every arose. No one wants to be in a nursing home, I would imagine, but this may be as good as it gets.

Positive experience: There's been a few issues , but most of my nurses and aides are great. I think Mr. Clearly (the administrator) is a good guy and oversees this home well. The office staff has been helpful and polite. The Recreation department really saves the day. :) Rec.is a fun place where we socialize, share stories and play some games to keep us sharp. My social worker has been helping me transition out of here. I'm looking forward to that. I wish they would bring in some fresher healthier foods. A couple of the cooks are capable of some nice dishes.