OLE Health North Napa Campus

Positive experience: The staff really seems to care & I had a positive experience here with my provider. She took my concerns seriously & I got the help I needed. The negative seems to stem from bad tech. I can't access my patient portal b/c it doesn't recognize my patient info (name, birthdate) which is the same info I verify in person at the clinic & works just fine there. I never receive any email alerts or a link to reset my portal password. I signed up to have the office automatically call me when my turn in line was up but I never got a call...just a voice-mail saying I missed my call (My phone never rang & the missed call wasn't in my log, super weird) I was also given a number & extension to call, but whenever I called & entered the extension my call was immediately dropped. Again, the staff do great but can only do so much. Being short staffed in what I assume is an underfunded facility in post covid times is nothing short of a challenge to say the least. Maybe working out some bugs/kinks in their online systems may make communication a bit more seamless.