Kaiser Permanente Orchard Medical Offices

Negative experience: Downey Dermatology has deplorable service. Most of the times I've called I've waited for a least 20 minutes to get an appointment, before giving up and re-trying on a different day. Today I waited 60 minutes and gave up. While the doctors, receptionist and the agents that make appointments are always professional, the management of the dermatology department is horrible.

Fantastic experience: The nurse Debbie and the podiatrist and the receptionist at the bellflower office. Are exceptional workers

Fantastic experience: I would like to express my appreciation and give commendation to Stella Perrell of the Neurology Department at the Kaiser Orchard Medical Offices. My daughter suffers from chronic migraines, and I literally must call daily and request a school note from my daughters Neurologist. I understand how this can be an inconvenience, however, every time I call and speak with Stella I receive a warm greeting and kind words. She’s empathetic towards what my daughter and I are going through. It genuinely feels like she cares. Stella has consistently provided me with excellent customer service and has made this difficult time in our lives less difficult.

Fantastic experience: Stephanie in the laboratory department she did an amazing job. She’s very kind and a sweet hearted person. I felt very comfortable with her. Kaiser overall is the best and Mrs. Patterson is the best doctor for obgyn. She is very supportive very helpful and understanding.

Fantastic experience: Yesterday I was a patient in Urgentcare in Downey, CA. Every employee I came in contact with i.e., Clerk, RN's & Physician were kind, professional, & listened to me. I didn't tell them I was a retired Kaiser RN.

Fantastic experience: Friendly, respectful,and helpful!

Negative experience: Urgent Care Review - Dr. Ryan Chen does not care; in a hurry; very quick to dismiss issues. Didn't address the problem that I had and took less than 20mins to assess my eye. Just diagnosed me with conjunctivitis to send me off. He didn't try to irrigate my eye or clean it and states "just come back if it's still bothering you." I don't have time to sit in a busy waiting room yet alone come back for something that could've been resolved if he had taken the time to look at it thoroughly. I have another appointment today to rectify the situation. Thanks for nothing, and wasting my time. I hope you look at your HCAHPS scores and listen to your patients! Sincerely, a really pissed off registered nurse! Thank you! Side note: The medical assistants and nurses were phenomenal. Thank you for kind, courteous service and all that you do. You made my experience better than expected (minus meeting your doctor). Keep doing a great job!

Fantastic experience: In the lab dept , I was greeted by a young. Man named Steven he has a friendly and calmness which helps with checking in and not so nervous about blood having to be drawn I’m terrified of needles! It was a fast and excellent patient experience, thank you to Steven at front desk of lab

Fantastic experience: The Lab Staff was amazing ! Great spirits, made the visit very pleasant. Friendly and welcoming.

Fantastic experience: Everytime I come to Downey Kaiser for an appointment or labs or xray I always get great customer service I love this location and now urgent care has also upgraded

Negative experience: Came on a Saturday for a covid booster and received the worst possible service from the lab staff.

Fantastic experience: Dr Huy Tan Tran provided us with a great experience.

Fantastic experience: Thanks to both the doctor and nurse. Thank you Dr. Nguyen for taking care of me. The sutures look perfect and looks like a piece of art. It was unbelievable what was before and after my visit. Thank you.

Fantastic experience: Kaiser staff in general is very pleasant, care and professionalism received from doctor was strongly felt during my visit.

Fantastic experience: Even though the line was long to check in to Urgent Care, it went quick. They called me in quickly. Staff was friendly and courteous. Doctor saw me quickly. Doctor was attentive and listened to me. Put me at ease. Labs/X-rays also went quick. It was a wonderful experience. Doctor also followed up with a phone call and went over X-rays with me. Very happy with the entire experience. Thank you.

Fantastic experience: From the front desk to my Dr. All very helpful and friendly.

Positive experience: Appointments good, ER not so much. The cafetería second floor got us sick at lunch, we thought they over seasoned everything, A hospital should be more careful.

Positive experience: Urgent care was fine no problems get there early you can leave in a reasonable time pharmacy no they tell you a time of 30 an hour no 1 hr later you are still waiting you ask they say 5 more minutes you see other people that come after and leave before you again you ask 5 min more at the end you ask for a supervisor they tell you none today come back Monday and wait 5 min to talk to them pharmacy is awful there was a tall gentleman there that had a horrible attitude and looked at you like if you were crazy again pharmacy there sucks next to the urgent care

Fantastic experience: I gave Kaiser Urgent Care in Downey, California A 10 because everyone that I encountered were kind and efficient at their job. Being in so much pain and having these type of Health Care providers make all the difference. I never go to Urgent Care or the ER unless I absolutely have no other choice. Well this time I really needed to and I was greeted with kindness, concern, compassion, respect and care, I was freezing and the waiting area so when my sister told one of the clerks she told one of the nurses who brought me warm blanket from the oven. My PA and Nurses were amazing with my treatment. I praise God for this team of Health Care professionals who were on duty at 6:00 pm at Downey, CA Kaiser Urgent Care. Thank once again ❤️

Fantastic experience: Wait time was amazing and caring and pleasant attitude of staff

Fantastic experience: The medical staff was very efficient at getting a large crowd of people seen, while showing compassion and demonstrating competence.

Fantastic experience: I went to urgent care orchard building due to a broken blood vessel in my eye.. concerned it would take hours, I walked in a new updated dept., very friendly staff. Vitals taken ASAP, seen within an 30 minutes. Reassured by nurse & Dr. nothing to be concerned about. Given info to care for eye & left with a smile on my face!! Thank You Kaiser Staff❤️

Fantastic experience: I went today on a Saturday 06/15 because I am unable to do so during the week. I was expecting the lab to be very busy and it definitely was. At checkin it said wait was 45-60 minutes and I was prepared to wait. And I was pleasantly surprised when it was moving, I mean I probably waited 20-25 minutes. Bernando Morales (Please forgive me if I'm wrong) was so gracious in taking my samples today. He was very pleasant and very efficient in taking my blood, I didn't feel a thing. Great job Kaiser.

Fantastic experience: I've been very pleased with the professionalism of staff and Dr's, the response to patients and their compassion, which is a good thing. Keep caring, it good.

Fantastic experience: I went to doctors office for a routine ekg with a nurse When she finished she sent my test results to the doctors office A short time later my doctor came in for a consultation I was so greatful because it usually takes weeks for an appointment I am so happy with my doctor Everyone was ver helpful and attentive Thsnk you Dr Monohar

Fantastic experience: So far I have had excellent care. I am new to Kaiser, and I very pleased. It very difficult to find parking

Fantastic experience: Immediate response from person in charge as soon as I was checked in. Best time to go is at 4 pm.

Positive experience: Urgent Care there when you need them, 9am to 9pm They are able to preform lab tests and aid & explain most non ER medical problems. The doctors are knowledgeable and helpful .

Fantastic experience: When I arrived, they took me shortly there after and I did not have to wait long. The Kaiser representative who took me back to where I could change my clothes was very kind and had a lovely and calming demeanor. During the mammogram I felt cared for and was treated very gently. I was a little depressed when I got there having nothing to do with this appointment but after my appointment, I felt a little better just from having been treated so kindly. And with so much care

Positive experience: The Men's 2nd floor restroom near dermatology (RM B205) needs cleaning. Trash can is overflowing, used paper towels everywhere. Toilet bowl stained. Toilet paper very low.Room looks like it hasn't been cleaned since last Thursday.

Negative experience: Kaiser need to get there act together this lines are ridiculous to get medice even to get appointed it was the best insurance to have and hospital to go to now its like county hospitals. Order medicine Yesterday at 2:49 pm and it wasn't ready until the next day I come and the line is all the was to the end of the neck and ear surgery

Negative experience: Came in for blood work. Melisa Huerta check in clerk snaps here fingers to get your attention. What the hell she sees clients as animals. Hope management sees this as it’s wrong how she greets patients

Negative experience: The cashier/ tech L198366 was rude. She had an attitude like she didn’t won’t to help me but had to because three other cashier all walked away so they didn’t have to help me. I know this because all three came back when I got called and they were watching to see if I got helped.

Fantastic experience: Very helpful

Fantastic experience: Excellent services! !

Fantastic experience: Love the service that Kaiser gives to me and my family. I been a member for almost 14 years very unique service

Fantastic experience: My Doctor is always there for me when I need her I can't thank her enough ..also to the other doctors your all GREAT !

Fantastic experience: Great

Fantastic experience: I use the Pharmacy here a lot. This location is a lot faster than other experiences I have had with Kaiser Pharmacies. A lot of other services (Urgent Care, Psych, OB-GYN) located here.

Fantastic experience: I have been a member of Kaiser for many years. I am very happy with Kaiser and I was very happy with my care during a recent car accident. I was also very very impressed the way they cared for my father.

Fantastic experience: It's good, always crowded though

Negative experience: I have a case n history of severe seasonal allergies which i explained to the doctor and she gave me antibiotics for eye infection which is clearly NOT THE CASE. Who give antibiotics for allergies smh???Going there again to see some other doctor ,hopefully they can help

Negative experience: Unbelievable!!!!! Apparently, when the doctor calls in an order, the Pharmacy refuses to fill it UNLESS you Check in !!!! Waiting in a huge line, just to wait 20 minutes and get in to another line!!!!!!! JUST FILL THE PRESCRIPTION!!! We will come and get it!!!!!!!!

Negative experience: If you are pregnant, AVOID and change providers. I’ve never met such rude, unempathetic, and unqualified nurses as in this OBGYN department. If you want subpar care, to be dismissed, passed around like cattle, to be ignored and left in the waiting room, and for all the joy to to be sucked out of your pregnancy by nurses and doctors that could care less, Downey OBGYN is the place to go. That’s all if you are even able to get an appt to see or speak to a doctor. Considering changing providers mid-pregnancy because I have zero confidence that Kaiser can provide a quality level of care in delivering my baby.

Negative experience: I'm came here for covid 19 infusion as per Dr. Grimes from ER. He said it should be done through a fast track system but ER lobby nurses put ne through regular emergency service to charge me full money. This people are purposefully ripping of ca residents. There is no need for me go through emergency for an infusion. They could have send me through any regular infusion clinic for my service to avoid unnecessary bills.

Positive experience: Parking and driving around the campus is hard to navigate. Look up it up and know where you're going before hand because things are not marked well enough for as congested as the area is when you're on the car. Once you get out of the car getting around on foot is not too bad the signage and marking is much better when you're on foot.

Negative experience: Time and time again Kaiser fails. Bad receptionist in 133 with a bad attitude and customer service. Having coming from Healthcare, people like this shouldn't work in Healthcare. It is toxic. Service date 5.30.22.

Negative experience: I came here and I usually am very happy with Kaiser due to response time. I brought my brother due to severe pain in his testicular area. My brother was in bad pain and they told him 3-5 hours since he was not a member. It’s crazy to see that in a emergency situation they make you wait this long due to member status. I believe in an emergency you can go to your nearest hospital and they should take you but unless you are bleeding out it’s first come to members and others need to wait for the max time unless you get tired of waiting. I have been to other Kaiser facilities and I was surprised how dirty it was here. The floor was has a lot of trash and some areas had feces stains‍♀️

Negative experience: Inaccurate testing hours

Negative experience: Slow slow slow, hate coming here. Staff always rude. That's why I rather go to the Fontana lab. Always packed !!!!

Negative experience: Worst service I have experienced while being pregnant!

Negative experience: They are slow. Be prepared to wait 20 minutes when they say 5... everytime. Parking is bad and they keep moving offices around.

Negative experience: It was my first time coming to this hospital and I was late to my appointment because a security guard told me the wrong floor. Doctor said to reschedule so now I have to waste another day coming here because the security guards don’t know how to give proper directions

Fantastic experience: Always good service here

Fantastic experience: Kaiser is always good & they ask Covid questions & take temp prior to entry

Fantastic experience: They are great. Have been treated with respect and thoughtfulness at all times. Even during this pandemic they remain shinning stars. Treating everyone so kindly , compassionate and caring towards the needs of the people they assist. I am Greatful for all the that they do.

Fantastic experience: Screening all fot protection. All staff very friendly and helpful. The Dr.s are very thorough, checking for anything. And asking questions to find out more.

Fantastic experience: They really work for your health.

Positive experience: Organized and efficient.

Negative experience: Parking is a nightmare. It's always no parking. Hate coming to this doweny in kaiser.

Positive experience: It's always clean, organized and people friendly but the parking can sometimes be a nightmare.

Negative experience: I made 2 appts at 6th week of pregnancy and again at 9th week pregnancy all for my 1st prenatal visit and now it’s my 12th week of pregnancy and nobody has tried to call me for both appts. I’m not very happy. Seems like there’s only 1 phone number to reach Kaiser for everything. Can anybody advise another way to reach them?

Fantastic experience: Very fast and efficient. 14 windows. About half were open on a Sunday morning.

Fantastic experience: I love the service and the friendly staff here. They also have a great variety of over the counter medication at their pharmacy.

Negative experience: To get a hold of medical records is ridiculous. I was waiting for more then 15 mins... had to hang up really bad customer service.

Negative experience: Keep having to switch doctors because they don't listen. Also had to pay copay twice just to be referred for the same thing. Kaiser has lower their standards of service expectations!

Negative experience: I'm so DISSATISFIED with KP today. It's been a whole week. 7 days and I have yet to receive a requested call back from either of my drs. It's always been a 3rd party calling. I'm very frustrated with the process. Example: if you have a headache, you have to see this dr. If your toe hurts you have to see another dr. If your tummy hurts another office. UUUUUGH. It's so inconvenient. If you need forms filled out. Someone other than your drs. Somebody who do not know you or anything about you in a totally different office around the corner and you the street fills the ppwk out. You have to drop ppwk off and it will be 2-3wks before you get them back. It is TOOOOO MUCH. TOO MUCH. RIDICULOUS.

Fantastic experience: So far Efficient... 8.13.2018

Fantastic experience: Lifelong Kaiser member. Wouldn't have it any other way.

Fantastic experience: One of my favorite hospitals everyone is so nice and attentive

Fantastic experience: Loving the visitor parking upgrade.

Fantastic experience: Sefe and available place to parking

Negative experience: Phone service sucks

Negative experience: Gees, 2 of the stupidest male pharmacy workers who obviously took a 420 break before they helped me at the kaiser downey pharmacy assist me with what should've been an easy refill order instead took almost 45 min. Sorry I didn't get their names so I could warn all of you but if two of the dumbest guys answer your call HANG UP FAST!

Negative experience: Missed my appointment due to their poor communication. And when I tried to reschedule like my doctor asked me to, they wouldn't do it. Poor poor service. They are so rude too. Worst department at Kaiser.

Fantastic experience: Excellent hospital

Fantastic experience: Always a good experience. Wonderful staff

Fantastic experience: Highly skilled physicians and medical staff, modern cutting edge technology, interdisciplinary collaboration within departments, and the area director, Dr. Batra, respects and addresses all issues presented at his level of review. I receive outstanding treatment and delivery of services which is reflective of the Kaiser family. There are five generations of family members, which include myself, as current Kaiser Permanente members. Thank you to Kaiser physicians and medical staff.

Positive experience: Clean facility, lots of staff most times. Hospital and Medical Offices include multiple buildings. The pharmacy seems to get busy and backed up a lot.

Positive experience: The medical professionals are excellent but the poor parking will make a person miss their appointment! Terrible.

Negative experience: We were verbally told and given a slip of paper with an appointment time and date. We came on the appointment time and date and were told the appointment is for next week, despite being told and having a written paper from the hospital for today. Security guards and reception staff are on their phones playing games, texting, browsing the internet - if you ask them for help or where something is, they'll look up and say they don't know. Paying high fees to have insurance here, always paying co pays, you would expect professionalism and good customer service. Instead, we've experienced foul ups, lack of empathy, lazy working staff, and an apparent only care for money here.

Fantastic experience: We love this location. The services are always pleasant and the staff are always providing exceptional customer service. Organized and professional at all times.

Negative experience: I would give this zero stars if I could phone number is always busy or doesn't connect they are rude if you don't like your job don't work there

Fantastic experience: Awesomeness people there at plastic surgery dpt.orchards building.