Optimum Care Therapy and Optimum Multisport

Fantastic experience: The staff at the Artesia office are great.

Fantastic experience: Wonderful place to recieve therapy staff is very kind and patient I highly recommend this place

Fantastic experience: It was an Absolutely Wonderful Experience! Very experienced staff!

Fantastic experience: Wonderful crew that works here. Great experience.

Fantastic experience: Rachita Shah has magic fingers. The rest of the staff are polite, friendly and caring. I would suggest this PT office for Anyone!

Fantastic experience: Me gusta mucho optimum TheRapy por si personal es muy amable y se preoccupan pormi me tratan muy vien me an alludado mucho con mis problemas de dolor Que tengo estoy muy contenta con ellos gracias

Fantastic experience: The best therapy for me in the world so I recommend them to everybody The massage therapist are top-notch excellent especially Rashid. I am so satisfied I used to be with the walker and now I’m using my cane and hopefully I won’t be using it little bit more therapy. Awesome therapist.

Fantastic experience: This place is amazing!!! Tha staff is amazing!!! Tha staff makes you feel comfortable and welcoming!!! I will definitely recommend this place to others!!!

Fantastic experience: Very profesional staff, and Rachita is a great therapist Thank you!

Fantastic experience: First time doing any physical therapy, this location’s staff are some of the most encouraging and supportive people I’ve encountered through my medical journey. At every turn, someone was ready to help answer my questions and they all kept me in the loop as we moved through building my recovery. I was talked through my posture and tricks/tips to work with each exercise in detail. I’m genuinely appreciative of the people working at this location, trying to work through any pain is a difficult task and they all played a huge part in helping me feel comfortable and educating me on how to move forward.

Fantastic experience: Staff is amazing. LACHITA, JENIFER AND AUDREY ARE GREAT. My results and experience with Optimum amazing.

Fantastic experience: Great therapists work here.

Fantastic experience: All the staff there is absolutely amazing and I absolutely recommend this place to anyone in need of some physical therapy. Even if you’re not in need of therapy and just want relaxation and you come across this review, please go check them out. You will not regret it.

Fantastic experience: Great My 1st time in physical therapy Staff is super friendly ❤️ great communication skills Clean environment They care about you and your needs and make everything so ez to do with the support that give you❤️❤️❤️❤️

Negative experience: This place deserves a zero star. I made an appointment with them over 2 weeks ago. Prior to making the appointment they had to check my insurance eligibility and it was confirmed that I was eligible. The day before my appointment, they cancelled it because they told me my PPO was not accepted. My wife who is under my insurance was a patient, so I really don't understand their issue. First of all, why is Optimum Care so incompetence to wait till the day before my appointment to perform additional checks. Secondly, I work for the #1 US exporter company and my PPO plan has never been rejected by any out of network medical care. I understand that I'm responsible for any payment that exceeds the out of network max benefit. I called my insurance, and they 100% confirmed that I have out of network benefits. I asked my insurance representative to call Optimum to see what they needed. I was told they requested a letter to confirm my benefits, so my insurance send them the letter they had requested. I waited a while for a call from Optimum to re-instate my appointment and never got the call. I ended up calling them late in the afternoon because my cancelled appointment was for the following day. When I called they told me the letter in insufficient. At this point I was really pissed. Not only they didn't call to let me know there are still have a problem, they should have been specific when requesting the information they needed when speaking to the insurance representative. In fact, they didn't even bother calling back the insurance representative that provided the letter and work out the issue. Optimum was expecting me to do their job. This is the most I had to do to justify my insurance just to keep an appointment. As a patient dealing with medical issues, the last thing I want is to deal with is coordinating my insurance approval. This company needs to get better front office help because they are incompetent. I don't write reviews but this company got me so upset I had to let potential customers know about the problem I had. Last point is that I was provided a reference number by Optimum regarding their discussion with my insurance company that drove them to cancel my appointment. When I provided the reference number to my insurance rep, they indicated that it was for a different person but could not go further due to patient privacy law. This leads to believe that Optimum mixed my insurance with another person and cancelled my appointment by mistake. When I brought this up with Optumum, they were silence and could not give me any explanation.

Positive experience: My appoint for US was good but I keep getting cancel for manogram

Positive experience: Muy buen personal muy profesional

Fantastic experience: Very nice people!!

Fantastic experience: The doctors were attentive and knowledgeable. The facility was very clean

Fantastic experience: The doctors were attentive and knowledgeable. The facility was very clean

Fantastic experience: Amazing staff, extremely friendly and helpful! Therapists definitely know what they're doing. Definitely recommend this place!

Fantastic experience: Very good cervice...

Fantastic experience: Very friendly people that work there

Fantastic experience: Great staff

Fantastic experience: Great staff! Great therapists. Always lots of people but the wait isnt very long. Everyone must agree this is a great location for therapy.

Fantastic experience: Love this place, the staff is very friendly and very helpful regarding my Physical Therapy needs.

Fantastic experience: They treat you with the upmost care. Their facility is very clean and the staff is always very welcoming. Plus there is plenty of parking!