Companion Animal Health & Rehabilitation Center

Companion Animal Health & Rehabilitation Center

Information about Companion Animal Health & Rehabilitation Center

E 2nd Ave 320
92025, Escondido
(760) 743-2751

Opening hours

  • Monday: 8:00 AM – 5:00 PM
  • Tuesday: 8:00 AM – 5:00 PM
  • Wednesday: 8:00 AM – 5:00 PM
  • Thursday: 8:00 AM – 5:00 PM
  • Friday: 8:00 AM – 5:00 PM
  • Saturday: Closed
  • Sunday: Closed

Dr. Knox and his team are dedicated to taking care of your dog and cat family members with compassion, understanding, and skill. Give them a call at (760) 743-2751.

The Companion Animal Clinic has moved to a newly renovated location and changed its name to reflect the variety of veterinary services it provides. It has been providing services to the North County San Diego area for 40 years and is one of the longest-running veterinary facilities in the region. Dr. Knox has been a leader at the clinic for more than two decades.

Dr. Knox and his team are committed to providing the highest quality care for your beloved animal companions with kindness, understanding, expertise, and support. Our top priority is to always maintain our integrity, and this is reflected in our Mission Statement.

We strongly uphold these values and ensure that they are reflected in every interaction. If you are looking for a veterinary service that loves your pet, explains everything until you are completely satisfied, and strives to build a relationship of trust with you, then don't hesitate to contact us NOW at (760) 743-2751!

Dr. Knox, a native of Southern California, earned a Bachelor's Degree in Animal Science from Cal Poly Pomona. He was then accepted into Auburn University, where he obtained a Master's Degree in Veterinary Physiology & Pharmacology. After that, he was accepted into the AU College of Veterinary Medicine and obtained his Doctor of Veterinary Medicine in 1992. Upon graduating, Dr. Knox was encouraged to use his knowledge to make the world a better place.

Dr. Knox's first job was at a veterinary clinic in Merced, CA that treated both large and small animals. His experience with the straightforward approach to veterinary care in rural areas helped him develop a practical and logical approach to medicine. He strongly believes that his most important diagnostic tools are his 5 senses and his intuition.

Dr. Knox has a passion for Animal Physical Rehabilitation and a holistic approach to veterinary care. In 2013, he achieved certification from the University of Tennessee for Animal Physical Rehabilitation, making him one of the few veterinarians in San Diego County to be a Certified Canine Rehabilitation Practitioner (CCRP).

Doctor Knox has been passionate about canine rehabilitation for a long time. He is one of the few Certified Canine Rehabilitation Practitioners (CCRPs) in San Diego County. He is delighted to witness the positive results that patients get from animal rehabilitation, such as reducing pain, increasing strength, and aiding in the recovery from surgery, injury, obesity, age-related illnesses, and degenerative diseases. We are proud to offer the following rehabilitation services for dogs:

We value our customers and are thankful for the chance to contribute to your pet's health and happiness. As a way of expressing our appreciation, we offer various discounts to help you save money on products and services.

Services and Treatments

Rehabilitation

Companion Animal Health & Rehabilitation Center: Reviews

4.4/5 (112 Reviews)
Hannah Gibson 1 year ago

Negative experience: I am so sad. I was recommended this office by my previous veterinarian, so I made an appointment for my cat. I work full time so I sent my husband to bring my cat to see Dr. Quiroz. One of my cat's issues I wanted looked at was her ear scratching. Apparently my cat has a mild yeast infection, and was offered two options: ear drops for cats that we'd need to administer for a month, or a one-time administration of Claro Otic. Dr. Quiroz informed my husband (and myself once I saw the receipt and was freaked out that non-cat safe medication was used) that this medication was intended for dogs, but stated that she uses it on cats all the time and has not seen any adverse reactions. Unfortunately, Dr. Quiroz had just been extremely lucky up until this point, because as soon as they got home I could see something was wrong. My cat's right eye was abnormal and her third eyelid was showing. I intended on returning to Companion Animal Health immediately but it was 25 mins away with traffic, so I opted to bring her to a closer vet. The vet there was able to get ahold of the company who makes Claro Otic and they confirmed that it is not meant for cats, and walked the vet through how to treat my cat. As I write this my cat's eye is still not back to normal and she is unable to eat properly, even though she has an appetite. She wants to eat but cannot figure out how to use her jaw as normal. If the vet would have informed us that the potential side effects for Claro Otic in cats include ear discharge, head shaking, ataxia, internal ear disorder (head tilt and vestibular), deafness, emesis, nystagmus, pinnal irritation and ear pain, keratoconjunctivitis sicca, vocalization, corneal ulcer, cranial nerve disorder (facial paralysis), tympanic membrane rupture - of course we would have opted for the 30 day treatment instead of this "quick fix" that sounded like a perfectly safe option. Please do not continue advocating for use of this medication in cats!!!! It's not worth the risk. I just want my baby to be as healthy as she was before she was brought there.

Companion Animal Health & Rehabilitation Center

We are deeply sorry to hear about your experience and understand how upsetting it can be when a pet has a reaction to treatment. The health and safety of our patients is our top priority, and we take each situation very seriously.Dr. Quiroz is a highly skilled veterinarian who always strives to provide the best care possible. In your cat’s case, after diagnosing a bacterial and yeast infection in the ears, Dr. Quiroz carefully considered the most effective treatment options. Given your cat's discomfort and the challenges in administering daily medication, two options were presented: Mometamax, to be applied once daily for 10 days, or Claro, a single-application treatment lasting 30 days. Both choices were explained as being off-label use in cats, which is a common practice in veterinary medicine due to the limited availability of feline-specific medications.After consideration between Dr. Quiroz and your husband, Claro was selected for your cat as the least stressful, yet adequate treatment option. While we always aim for the best outcomes, it's important to note that, like in human medicine, side effects can occasionally occur with veterinary treatments, and it’s impossible to predict with certainty how each individual pet will react. The side effects that you listed are also side effects that dogs can have. In regard to the off-label use of Claro, it remains a widely accepted treatment option among veterinarians, including board-certified veterinary dermatologists and general practitioners, despite a post-approval label update. After consulting directly with the manufacturer, we confirmed that while adverse reactions have been reported, they are not exclusive to cats, and similar side effects can occur in dogs. We also confirmed that the label update was based on anecdotal reports rather than clinical evidence of widespread harm to cats.We truly regret that your cat experienced a reaction, and we offered to manage her care when we were informed of the issue. We understand that you chose to seek treatment closer to home, and we fully respect that decision.Please know that Dr. Quiroz made the most informed and thoughtful decision with your cat’s best interest in mind. Sincerely, Dr. Knox

Justin Zachary Michal 1 year ago

Negative experience: I have unsubscribed from their email service more times than I can count. I moved out of Escondido 5 years ago, and haven’t been there since. I’ve even contacted them to stop sending me emails. 5 years I’ve been putting up with this. So incredibly annoying.

Companion Animal Health & Rehabilitation Center

I apologize for the inconvenience. We have double-checked to make sure your are inactivated in our system. Hopefully, you won't recieve anymore emails. All the best. - Dr. Knox

Laila Wilson 1 year ago

Fantastic experience: My Simba was treated with tenderness and love. The facility is extremely clean, and the staff are incredibly friendly and knowledgeable. It has a family atmosphere, and we will be back for all of Simba's Medical needs.

Companion Animal Health & Rehabilitation Center

Thank you so much for your very kind review! We are so grateful for you trusting in our care and we hope to continue building that trust as time moves forward. - Dr. Knox

Kavosh J 1 year ago

Negative experience: I recently visited this vet because my cat was over-grooming himself. Despite charging me $340, they seemed clueless about what was going on with him. They had multiple assumptions and pushed various medications on me, including 100mg gabapentin, flea prescriptions, and even injected a steroid. After spending all that money and subjecting my cat to numerous chemicals, there was no improvement. In fact, my cat's condition worsened. Very disappointed with the service and the lack of effective treatment.

Companion Animal Health & Rehabilitation Center

We have searched our database and have been unable to identify either a patient or owner that fits this description. It is unfortunate that this cat did not respond as the owner would have liked to the treatment that was provided. Based on the limited information provided, it seems that this cat was treated with a broad approach in order to cover anxiety, flea allergies, or other allergies that could cause overgrooming. These tend to be the most common reasons for overgrooming and most cats will respond appropriately to treatment. Unfortunately, this cat seems to have been an outlier.If, however, this is a patient of ours I invite the owner to reach out to us so we can try to help. Not all patients respond to appropriate care in the way that we'd like but we're willing to keep working in order to try to find the solution. - Dr. Knox

Carlitos Carmona 2 years ago

Fantastic experience: Helpful!

Justin Grant 2 years ago

Fantastic experience: great vet with great care and visible pricing

Companion Animal Health & Rehabilitation Center

Thank you very much! I'm glad we could be of service. - Dr. Knox

Mariam Dekanadze 2 years ago

Fantastic experience: Took my baby here and the staff was friendly and they were super nice to my fur baby as well. Don't look elsewhere. Prices are good too

Companion Animal Health & Rehabilitation Center

Thank you so much for your kindness! We truly appreciate you look forward to seeing you again. - Dr. Knox

Paula Brantley 2 years ago

Negative experience: Moved here year ago and was extremely blessed to find a perfect place I trust for my 3 fur kids. Dr Knox and staff are truly A+. Update 4 years loyal customer. Until now.... Staff turnovers, hugh Appt. Issues before you go in, records mistakes that cost you extra. Pet Buyers Beware... was loyal customer with 3 dogs, now 2 dogs moving on to brighter pastures.

Companion Animal Health & Rehabilitation Center

Thank you Paula for your kind review!! We truly appreciate the fact that you have placed your trust in our desire to care for your fur kids! - Dr KnoxETA: I'm very sorry that you are disappointed but I wish you well with your future veterinary care. - Dr. Knox

Julie Clauss 2 years ago

Negative experience: Dear Dr. Knox, Dr. Myer and staff, Thank you so much for the wonderful care you provided for Sadie today, she seems to be feeling much better. I had the utmost confidence that she will once she is in your care. I knew three years ago when I decided to place my girls in your hands for their medical needs that it was the right thing and that they will always have the best care. I have referred your facility to my friends, and I will continue to do that. Thank you again.

Kathleen F 2 years ago

Fantastic experience: Very happy with the care my dog received here. I really like the way they treated her plus the way everything was explained in detail. My parents came to Dr. Knox for years, so I feel confident that I am making the right choice too. Thanks so much…

Companion Animal Health & Rehabilitation Center

Thank you so much! We’re looking forward to a wonderful relationship! - Dr. Knox

Merrillyn Carpenter 2 years ago

Fantastic experience: My dog is not easy for a vet to deal with. Dr. Knox has always been able to tackle the issues and resolve the problems. So, while my dog still has anxiety going to the vet, I don't because I know that my dog's problems will be dealt with successfully.

Companion Animal Health & Rehabilitation Center

Merrillyn, Thank you for your kind review. Your buddy keeps us on our toes but I think we are starting to make progress in gaining his trust. He's not likely to ever want to see me, but maybe we can get to the point of understanding that we aren't trying to hurt him. Thank you for your confidence in our care. - Dr Knox

Ryan Copp 2 years ago

Fantastic experience: Dr. Knox was very gentle with my Puggle when I took him in for his dental cleaning. Very nice, efficient staff helped get us both in & out of there really quickly. Overall great experience, will definitely continue getting my veterinary needs met here.

Carrie Clay 2 years ago

Fantastic experience: Dr Knox is an excellent vet. He and his staff are very knowledgeable, caring and concerned for both my dog's and my welfare. I have been with him for 15yrs and 5 dogs now. I highly recommend him to all pet owners. 2 of my dogs were littermates and had very unusual medical issues that Dr Knox was quite adept at dealing with and got me the resources I needed for them.

Companion Animal Health & Rehabilitation Center

Carrie, Thank you so much for your kind words. It's truly been a pleasure to serve you and your pets over the years. It is my hope that we continue to earn your trust as your vet clinic. Please accept my thanks for your loyalty and your appreciation for what we try to do here. - Dr Knox

Katrina Greer 2 years ago

Fantastic experience: I have entrusted the well-being of all my pets for many years to Companion Animal Clinic and have been satisfied with the way they are cared for. Everyone at Companion has always handled my pets in a kind, gentle manner, which of course any pet owner would appreciate.

Companion Animal Health & Rehabilitation Center

Thank you so much Mrs. Greer. We so really care about our patients. It is reassuring to know that we are able to project that to our clients. Thank you for sharing your pets with us! - Dr Knox

Teresa Osborne 2 years ago

Fantastic experience: Dr. Knox and his staff are the best! I have been taking my pets to them for many years and continue to recommend them to family and friends. Dr. Knox has always made himself available to my furry family, even if it's just to answer my questions. When my cat had breast cancer he and his staff took excellent care of her and helped to extend her life and give us precious extra time with her. My dogs love Dr. Knox and are always thrilled to try and coax an extra treat or two out of the Good Dr. I could not recommend Companion Animal Clinic more highly.

Barbara Morse 2 years ago

Fantastic experience: When I moved from Valley Center I had to leave the wonderful Vet (Dr. Matthews) who specializes with cats, because I no longer had transportation and Escondido was a bit far to travel for our cats' care. Dr. Knox was recommended by three people, and I have been most satisfied and delighted with his care for Maude and Mathilda, who are now about 17 years old and living with me in my residential care facility in Escondido. Dr. Knox is kind, efficient, knowledgeable, and readily available. He helped wean Mathilda from medication she had been taking for many years, and seems to be thriving. The staff at Companion Care are wonderful, caring, pleasant, and obviously very animal friendly!

Companion Animal Health & Rehabilitation Center

Barbara, it has been a true pleasure serving you and your girls. It is my hope that we will continue to earn your trust and confidence in our care. - Dr Knox

L Coffman 2 years ago

Fantastic experience: Dr. Knox and staff are professional, compassionate and caring. Great with dogs or cats, Dr. Knox offers a variety of treatments to fit our budget. Highly recommend their services.

Alexander Stanton 2 years ago

Fantastic experience: I had the pleasure of working with both Dr. Meyer and Dr. Knox and they are both the best veterinarians I have ever met. Personable, knowledgeable, and a really nice facility. Five stars!

Companion Animal Health & Rehabilitation Center

Thank you so much for your kind review! It's truly an honor for us to be able to work with you! - Dr. Knox

Christopher Ciochon 2 years ago

Fantastic experience: Best vet in Escondido, by far. Very caring staff, informative professionals that take you step by step, educating you along the way and let you choose your best option. Shout out to Allyn the vet and the gentleman that works at the front desk. We love all the staff, they are so nice to our cats and dog. They even brought us in for an emergency visit, that day 5 stars, no doubt. I will be a customer here for years to come.

Companion Animal Health & Rehabilitation Center

Thank you so much for your kind review! It's an honor to be of service! - Dr.Knox

Heather (Shadowcatcher Imagery) 3 years ago

Fantastic experience: Dr Knox has been our vet for over 20 years. That says it all! He is compassionate, answers all my questions, and I always have a LOT of questions . I trust him with my dogs completely.

Companion Animal Health & Rehabilitation Center

Thank you so much for taking your valuable time to write this review! It’s always been an honor to work with you and your dogs! - Dr. Knox

Russell Pierce 3 years ago

Fantastic experience: Dr. Knox is always responsive to my questions and Brittany (nurse/tech) is also very kind to Jax and helpful at explaining treatment options.

Companion Animal Health & Rehabilitation Center

Thank you! We are honored to be able to be of service! - Dr. Knox

Karen Carlson 3 years ago

Fantastic experience: Wow! Awesome people! Great pet care! Love them

Companion Animal Health & Rehabilitation Center

Thank you so very much!!! - Dr. Knox

Rachel Hammond 3 years ago

Fantastic experience: Dr. Knox is extremely patient and helpful. Great team.

Companion Animal Health & Rehabilitation Center

Thank you so much for your kind review!

Joey Hendry 3 years ago

Fantastic experience: They have helped over 4 cats I've had good people very caring

Companion Animal Health & Rehabilitation Center

Thank you so much! We really appreciate your kindness. - Dr. Knox

Yale Kraman 3 years ago

Fantastic experience: They are very attentive. They're very caring. And they don't churn you they don't rip you off

Companion Animal Health & Rehabilitation Center

Thank you very much for your kind review! - Dr. Knox

Robert Mciver 3 years ago

Negative experience: Good vet. Expensive prices. Not sure it worth the prices. Lots of other options

Companion Animal Health & Rehabilitation Center

Thanks for taking the time to review us! We don't expect to be the right place for everybody but I do appreciate that you gave us a try.I also truly appreciate the compliment of being a good vet! Thank you!-Dr. Knox

JamesJen Tatlow 3 years ago

Negative experience: We took our dog in for her 2nd lepto vaccination, merely weeks after her first dose, at which time we had paid for a full exam and first dose. We were charged $118 for the 2nd dose because the vet's policy is to do a full exam regardless of how recent the last exam was done. This seems like a ridiculous policy to me. We will not be returning. In response to your reply about always giving clients an estimate of costs before providing services...I beg to differ. If that had happened this conversation would not have been necessary.

Companion Animal Health & Rehabilitation Center

It is absolutely accurate that I require an examination between puppy booster vaccinations. This is because I consider vaccinations to be both vital and powerful medical treatments for your pup’s long-term health. I have, on more than a few occasions, denied vaccinating a puppy due to medical concerns that surfaced during the weeks between vaccinations and went undetected by the owner. Some of our clients value our services for when their pet is ill but prefer to go to vaccination clinics for the “routine shots”. We also always give clients an estimate of costs before performing any service because we don’t like surprises any more than the client does. Of course, everyone has the right to decline services.We are not a good match for everyone but I wish you well with your next veterinarian.-Dr. KnoxETA: I mean absolutely no disrespect and I have no desire to publicly debate this issue. However, it is important to me that you and others that may read this post understand that we followed our protocol. We have a signed estimate of services on hand that not only shows the services that were authorized but the services that were declined at that time. We only did the work that we were authorized to do by the agent who brought the dog.I fully recognize that you are unhappy with my policy but it is something that I believe to be important and we don’t hide it from anyone. We don’t cheat people.

Travis “Big Bad Cat-Daddy” 3 years ago

Fantastic experience: They've been wonderful to my little kitten who my girlfriend and I rescued from the streets. They made him comfortable while they gave him the treatments he needed and were very effective/efficient. PLUS my battery died while I was waiting and one of the Vets came out and jumped my car for me! Until they could do that they gave me a cool, unoccupied room to rest in with my kitten so we could protect him from the heat. 10/10 will come back every time I need veterinary services. Probably not when I need my car jumped but it's good to know I can if I NEED to XD

Companion Animal Health & Rehabilitation Center

Thank you so much for your kind review! We may not be able to be everything to everybody but we can, at least, jump your car! - Dr. Knox

Ell Miller 3 years ago

Fantastic experience: We just moved to Escondido from Vista and had been looking for a new vet, but needed to find one fast due to a suspected embedded foxtail in our pup's paw. I sent an appointment request on Wednesday evening and got a phone call Thursday morning. Very pleased with the response time. While they had appointments booked a few weeks out, they said I could do a medical drop off on Friday and he would be seen in between visits. Amazing! I am so thankful for this option because he did indeed have a foxtail embedded! The staff was so patient and helpful in calming my anxiety as we've never had to do any sedation before. The doctor was kind and all the staff were so nice and informative. I am excited to make Companion our new vet and feel very happy about the compassion I already feel the staff has.

Companion Animal Health & Rehabilitation Center

Thank you so very much! It is truly our honor to be of service. Welcome to Escondido! - Dr. Knox

Claudia Cazares 3 years ago

Fantastic experience: Great service! It was my first time taking my dog to companion animal health. I hear a lot of good experiences my good friend recommended this place and I was glad she did friendly staff and the vet was very nice. He explained the procedure my dog was going through and he was very helpful. I will be recommending it to my friend!

Companion Animal Health & Rehabilitation Center

Thank you so much for your kind words! We really appreciate your trust in our care. - Dr. Knox

Dixie 3 years ago

Fantastic experience: Dr. Knox the vet was very thorough and great with my dog. The staff was all friendly and helpful. I have had a terrible time finding a vet. Even to get to Companion I had called 5 different vets prior to being referred to them. I feel comfortable taking my dogs to their clinic.

Companion Animal Health & Rehabilitation Center

Thank you so much! We look forward to serving you. - Dr. Knox

Deanna Lengua 3 years ago

Fantastic experience: Dr. Knox and his staff are awesome. My dog got seriously ill last year and we thought we would lose him, but Dr. Know turned it around. Definitely recommend this place.

Companion Animal Health & Rehabilitation Center

Thank you so much! We love your little guys!!! - Dr. Knox

Laura Elliott 3 years ago

Fantastic experience: Very caring techs and doctor and good explanation. Before they begin with anything, they come out with the prices and the explanation of what they're going to do. They won't do anything until you agree to it, which is good because many vets will go ahead and do whatever and then charge you later. I just wished the spaying wasn't over $200 but being near the coast, I can understand that. If you bring two pets at the same time, you get 10% off the second pet.

Companion Animal Health & Rehabilitation Center

Thank you for taking the time to give us a review! I'm glad we were able to answer all of your questions. We really appreciate you allowing us to help! - Dr. Knox

Chelsey Beckley 3 years ago

Fantastic experience: I cannot recommend Dr. Jennipher Harris and her team at Premier Veterinary Surgery as well as the staff at Companion Animal Health & Rehab Hospital enough. If you are in need of a board-certified veterinary surgeon, look no further. Dr. Harris is a mobile vet surgeon who does some of her cases at this facility in Escondido. The quality of care, communication and customer service I’ve received throughout the entire process has exceeded all of my expectations. After my 3 1/2 year old black lab was diagnosed with a Mast Cell Tumor, Low Grade II following the removal of an unsuspecting very small skin tag by our family vet, we did all the work up (imaging, labs, organ aspirations, etc.) through an oncology specialist and were able to determine that the cancer hadn’t spread and a revision surgery was the best next step to remove all of the remaining cancerous tissue. After researching, comparing availability, cost, location and of course experience and skill, we decided to move forward with Dr. Harris. Danena on her team worked diligently with us through the busy holiday season, even updating me on surgery availability and keeping me informed of where we stood in the process of scheduling, on Christmas Day. Additionally, Dr. Harris’ bedside manner is so kind and gentle yet confident and reassuring. My pup, Naia, absolutely loved her and immediately felt comfortable with her. It’s almost been two weeks post-op and Naia is healing great. I am so grateful to have found Dr. Harris and her team. Thank you for the incredible care, skill and overall patient experience!

Companion Animal Health & Rehabilitation Center

Thank you so much for taking the time to express your kind review. Dr Harris and Danena are fantastic and I will be sure to pass your review on to them. - Dr. Knox

Sweet Hard-Biceps 3 years ago

Fantastic experience: They've been wonderful to my little kitten who my girlfriend and I rescued from the streets. They made him comfortable while they gave him the treatments he needed and were very effective/efficient. PLUS my battery died while I was waiting and one of the Vets came out and jumped my car for me! Until they could do that they gave me a cool, unoccupied room to rest in with my kitten so we could protect him from the heat. 10/10 will come back every time I need veterinary services. Probably not when I need my car jumped but it's good to know I can if I NEED to XD

Amanda Chastain 3 years ago

Fantastic experience: My dog Hank had some chronic health problems and while on a trip to CA he became very ill. Per my friends recommendations, I took him to be seen at Companion. The Vet was very straightforward with me and although he didn't have good news, he truly had my dog's best interest in mind. Sadly, I had to say goodbye to my beloved dog that day. The Vet and staff were all very comforting and made the process as smooth and humane as possible. Thank you Companion for helping me make the right decision and for ending his pain and suffering.

Companion Animal Health & Rehabilitation Center

Thank you so much for your kind review. These times are so difficult but I am glad we were able to help you through it. - Dr. Knox

Stephanie Malady 3 years ago

Fantastic experience: Dr Knox and his amazing staff have been seeing my Greyhound here for 1 year now. This is an updated review to my previous review, which is still found at the end here. Dr Knox is very honest and let me know, when he thought that more imaging needed to be done, after my Shadow didn't seem to be improving as much as he thought with their laser sessions. He was honest and told me that more info was better, so that he could figure out how to treat her lingering discomfort. After following his advice to get imaging at an off-site hospital, we learned from that MRI that she has degenerative disc disease in her back, so Dr Knox's teem is now treating that additional area. The techs have been so kind and friendly and patient, and Shadow LOVES to go to this Vet clinic for her therapy. Huge thanks to everyone and to Gabe. Shadow forgets all about me, when he arrives to take her in, and she usually has separation anxiety. She stands up and looks out the window for her favorite tech to come get her. If we arrive too early for our appointment, she whines and watches for him to come out the clinic door. Even my other two greyhounds now want to go with him, when he takes Shadow inside. I usually have to carry them all into our regular vet or ER vets, because they don't want to go in alone and are scared. We are doing curbside, as Covid has changed many things in life. I am thankful that they have continued to go to work at this clinic and to see patients, during covid, because my Shadow has needed them. I feel confident with her in their care. They listen to all of my concerns and questions, and let me know, if they don't have the answer. Previous review: My vet recommended that I bring my Greyhound here, as she was limping and possibly had a groin injury needing physical therapy. I called Companion and was able to get an appointment quickly. I dropped off copies of my greyhound's Xrays in advance, and Dr Knox did a physical exam of her to see where she was reacting to pain. They diagnosed her with a groin injury and recommended that we do a few sessions of laser therapy, which they were able to start that day. It was easy to schedule the future therapies. They have been so nice to my Shadow, and everything has gone smoothly so far. We are only 2 visits in, with at least 8 more to go, but I am happy to have my greyhound in their care. Today the tech was so nice, when he brought her back out to my car. We had a quick chat, and I thanked him for helping her. He was kind and I was happy that he had been able to pet her, while she had her laser therapy session today.

Companion Animal Health & Rehabilitation Center

Thank you so much for your kindness! Shadow is really sweet and I’m sure we can help her feel better. - Dr. Knox

Lexi Vaquez 4 years ago

Fantastic experience: I had a great experience at this place. It was my first time coming here. My Mother had recommended it to me since she also had a great experience there just the week before. They were very thorough about what tests were going to be done and what to expect. They loved my dog, and saw me in a timely manner. They continued to ask me if I had any questions for me, and listened to what I had to say. Personable staff with a good attitude. It was a relief to see these people give my dog the care he deserved. Thank you to the whole staff, I will be back and be recommending this place to everyone.

Companion Animal Health & Rehabilitation Center

Thank you so much for your kindness!

Chris Wilson 4 years ago

Fantastic experience: Very pleased with Companion! My new Veterinarian.

Companion Animal Health & Rehabilitation Center

Thank you so much! - Dr. Knox

Alec aka Marissa Lane 4 years ago

Fantastic experience: Great customer service great pet care

Companion Animal Health & Rehabilitation Center

Thank you!

Miles Tilly 4 years ago

Fantastic experience: Good service, safe, and convenient.

Companion Animal Health & Rehabilitation Center

Thank you very much!

Ben Parmele 4 years ago

Fantastic experience: Great animal care givers!

Companion Animal Health & Rehabilitation Center

Thank you so much!!!

J Jg 4 years ago

Fantastic experience: We make the Drive. They are great! Recommended for Rescues.

Companion Animal Health & Rehabilitation Center

Thank you so much!

Dennis Kerr 4 years ago

Fantastic experience: Very knowledgeable very caring staff and doctor can't go wrong here.

Companion Animal Health & Rehabilitation Center

Thank you so very much! We really appreciate you rendorsement! - Dr. Knox

Bo Clark 4 years ago

Fantastic experience: Dr. Knox and staff are awesome and I recommend them highly for your pet's care.

Companion Animal Health & Rehabilitation Center

Thank you very much! Your family has always been great to us! We really appreciate you!! - Dr. Knox

Sariah Bahner 4 years ago

Positive experience: They got my cat in really quickly and were super knowledgeable

Companion Animal Health & Rehabilitation Center

Thank you very much! - Dr. Knox

Travis Chrisman 4 years ago

Negative experience: I took my golden retriever there because he had bad hips. I had numerous issues with the facility with the worse being a dead dog and 0 explanation. I called in when I noticed an issue and they advised me my dog was normal. My dog died hours after that.

Companion Animal Health & Rehabilitation Center

The sudden and unexpected loss of a beloved pet is devastating. In spite of what you've expressed here, we care very much. I wish you well with your future veterinarian. - Dr. Knox

A1 Faith 4 years ago

Fantastic experience: Called and had an appointment the following day. Quick drop off and pickup. Very friendly professionals. Thank you for taking care of Tortilla.

Companion Animal Health & Rehabilitation Center

I'm so glad we could help you and Tortilla! - Dr. Knox

Barbara Rollins 4 years ago

Negative experience: Called weekly for months to get an in person appointment. When we arrived they said "we only do in person visits in the morning"......but said they would make an exception if we paid 20 per dog to clean the exam room. really? Warm and fuzzy place.......we have 3 pets and spend a fortune. haven't responded to my emails.

Companion Animal Health & Rehabilitation Center

After listening to all of your recorded calls some of the information you are expressing here is not fully accurate. Unfortunately, there was a mix-up in how your initial appointment was set up. For that, I apologize. However, when you did arrive for your scheduled appointment you indicated that your initial appointment was for an in-house visit. The first receptionist you spoke to at check-in was, at that time a bit inexperienced and didn't realize that there had been a scheduling mistake. The call was ended before she had a chance to work through the problem. When your husband called back and spoke to a more experienced person we recognized our mistake and quickly shifted gears to allow for the appointment you expected. Yes, we do have a room cleaning charge, due to Covid, the extra time needed to clean the room, and the loss of the exam room for another patient for a period of time. However, that charge is $20/visit, not $20/dog. Our receptionist was very kind and professional when she explained how our in-house procedure worked and that we would gladly make the accommodation for you. She indicated a $20 charge & only one person per visit. You chose to cancel your appointment anyway and then your husband cursed at us over the phone before hanging up.I fully acknowledge our initial mistake but we did what I would expect any business to do. We tried to make it right. However, mutual respect is important in any relationship and we did not deserve to be cursed at over this correctable misunderstanding.In spite of everything, I wish you well in your search for a veterinary office that better fits your needs. - Dr. Knox

Kellie Hodawanus 4 years ago

Negative experience: This review is not based on the knowledge of the vet, but on the service and overall care. I will give the pros and con of my experience. Pros: easy to get appointments, even at last minute for emergencies (within business hours). Staff is pleasant. Prices are comparable. Patient and willing to answer many questions Cons: poor communication. Almost zero follow up. Vague diagnostics, need to probe to get a thorough understanding of findings. One of my experiences: They agreed to see my cat without apps. on a Monday. He had been vomiting all weekend and stopped eating Sunday. I got a call early afternoon saying they needed to do blood work and x-rays. I agreed to x-rays, and if they couldn't find the problem to do the blood work. After x-rays I was told by he appeared to have swelling of the pancreas, diagnosis pancreatitis. When I went to pick him up, they told me to come at 5 which is closing time, the Dr. came out and reaffirmed the diagnosis. He explained the medicine he was giving me would be for inflammation and one for appetite. He said there would be one for vomiting, but then after I ask for clarification of administering the meds., he said there were 2 and one of them would help with the vomiting. I had to ask a bunch of questions about why he thought it was pancreatitis and not a blockage or diabetes or something else. He didn't explain the seriousness of the diagnosis At all. The next day, my cat was still not eating, it was the 3rd day without food. My research said it is very serious if cats don't eat after 3 days. I called the vet wanting to know what I was really dealing with. I wanted to know if I was going to have to euthanize as he was rapidly declining and I had found out from personal research how serious this was. I spoke to a tech who was very nice, calmed me down and said to just relax and be with my cat and not project stress on him, but to just be comforting. The vet would call me back later. He did not call back. I called again the next day, day 4 of my cat not eating. He was now just lying on the floor looking like road kill. Vet finally called me later that day. Just before he did, my cat had finally had something to eat. I continued all meds. and he got back to normal. After that last call I had no follow up from the vet. Forward to 5 weeks later, my cat starts vomiting and crying again. I call the vet right when office opens to see what I should do. The receptionist says vet will call later that afternoon, or by 5. At 5 I called back ND was told I was 3rd on the call back list. He NEVER called me back. This is a serious life threatening chronic problem my cat is having and his vet is doing NOTHING! This is just one experience. The vet handed lacerations on my other cat great, but then gave me antibiotics for another cat that had hair loss on his nose and said "let's see if this works" basically didn't know what it was but if the meds. worked it meant it was an infection. Hope this gives you enough info. to make an informed decision.

Sarah Janich 4 years ago

Fantastic experience: I have been more than satisfied with Companion Animal Health & Rehabilitation since we started going in June 2021. As a first time puppy owner, I have had ALL the questions, and every single time I call they listen and help. Everyone from the receptionists to the vet techs and Dr. Knox are truly a pleasure to speak to and always more than happy to assist, answer questions, and keep me informed. The techs here go above and beyond to ensure that I have a clear understanding of treatment and any necessary after care; one of the techs (Britney, I believe) even showed me how to trim my puppy's nails safely. I've also spoken with Amanda, Juliana, and Carla when I've called and every single time they have been professional and so kind. I am extremely pleased with their care for my dog, Jovie, and their patience and thoroughness in every single thing they do. Thank you all for your hard work and excellent customer service!

Companion Animal Health & Rehabilitation Center

Thank you so much for your kind review!! I am so proud of the group that we have. Every single one of them understands what it means to be in "service" to our clients and patients. I am so appreciative that you are able to see that. I will make sure that your kind words about those you've interacted with are passed on. - Dr. Knox

Elle Meno 4 years ago

Fantastic experience: Dr Knox & his staff are so kind and caring. I like that he's progressive as well. From natural remedies to physical therapy. These people are the best!

Companion Animal Health & Rehabilitation Center

Thank you so very much!! - Dr. Knox

Carol DePola 4 years ago

Fantastic experience: Dr. Knox and his staff are amazing with my 2 cats. They genuinely care about their wellbeing and I have no desire to ever go to another vet.

Companion Animal Health & Rehabilitation Center

Thank you so much for your kindness!

Michael Sainten 4 years ago

Fantastic experience: My latest visit was a breeze. My dog is so much better now. He has thanked me repeatedly so I thought I would pass it along. Dahbie says "thank you" Dr. Knox!

Companion Animal Health & Rehabilitation Center

Thank you Mr Sainten! I appreciate it. - Dr Knox

Cameron Voss 4 years ago

Fantastic experience: Have had 3 visits here for my puppy and each experience has been very positive. Even with Covid the staff is amazing at providing speedy service. The veterinarian came out to meet us for the first visit and seemed like a genuinely good man. On my last visit Lola got excited peed all over the staff member and she handled it like a champ. Prices are reasonable. Very satisfied overall.

Companion Animal Health & Rehabilitation Center

Thank you so much for your kind review! Lola is a sweetheart, albeit excitable! - Dr Knox

Angel Hernandez 4 years ago

Fantastic experience: My 4 year old American Staff Terrier has gotten 2 TPLO surgeries with Dr. Knox. First surgery was October 2020, I had a lot of questions for them before and after her surgery. The staff and Dr. Knox answered all my questions, their knowledge, professionalism and compassion made the recovery less stress full. Second surgery was 2 days ago, I know my dog is in great hands. If you love your pets and want the best treatment for them, this center is the place. Thank you Dr. Knox and staff for taking great care of my dog Piper.

Companion Animal Health & Rehabilitation Center

Thank you so much for your kindness! Piper is a very sweet girl and we are looking forward to her full recovery.

Shannon Scott 5 years ago

Fantastic experience: Great and caring vet!!

Companion Animal Health & Rehabilitation Center

Thank you very much! - Dr Knox

Ingrid K 5 years ago

Negative experience: Like most vets, overpriced and not willing to work with us. My cat died. My fault.

Companion Animal Health & Rehabilitation Center

Please accept my condolences for the loss of your cat. These times are always difficult. I am always concerned if we fall short of expectations. I have looked through our files and have not been able to find any record of your visit. If you would like to provide some clarity so that we can look deeper into the situation please give us a call. - Dr Knox

Cynthia Rojero 5 years ago

Fantastic experience: Dr. Knox is the best in town. Very caring doctor

Companion Animal Health & Rehabilitation Center

Thank you so much Mrs Rojero! We really appreciate it! - Dr Knox

Sm Abbott 5 years ago

Fantastic experience: Very nice place. Employees are very kind and loving to our dog. They help and have answers all questions. Due to COVID they have set up a good system to bring in our pet with minimal contact.

Companion Animal Health & Rehabilitation Center

Thank you very much for your generous response and you understanding of the position we are all in. - Dr Knox

Laurie Duran 5 years ago

Fantastic experience: An important asset to the community of San Diego. Such compassionate people doing a phenomenal job of caring for horses, companion animals and wildlife. Teaching and inspiring the community to uphold standards of excellence in animal welfare. Sarah Jilka is doing such a fantastic job providing community support and outreach through the Ani-meals Program to pet parents affected by COVID-19. You just get an appointment time and drive up pop your trunk and her team fills your trunk with a 2 wk supply of pet food and groceries. They put a slip of paper in with your goodies that tells you when you are eligible to re-submit form. If you experience any problems online just call Sarah and she will help you complete your application over the phone and schedule a pick up time for you.

Companion Animal Health & Rehabilitation Center

This sounds like such an awesome place! Unfortunately, I think you've honored us with someone elses great review. But, I'm pretty sure I would go there myself if I were already a vet! :) - Dr. Knox

Kelly Lopez 5 years ago

Fantastic experience: Companion Canine Health and Rehab has been a life saver for my dog. Because of Dr. Knox, Natalie and all his staff, Moose has improved tremendously due to the hydro therapy sessions he is doing and will continue to do. I can’t imagine where we would be at this point after several knee surgeries without them! Thank you all for everything you do and have done for Moose! ❤️ See you at our next hydrotherapy!

Companion Animal Health & Rehabilitation Center

Hi Kelly! We are so blessed to have you and Moose as a part of our practice family! Thank you for trusting us to help Moose! - Dr Knox

Pedram Cameron Hoss 5 years ago

Fantastic experience: I have been a client since I got my new dog back in Feb. Very friendly, courteous staff. Specially now with COVID, they really do go the extra mile. Dr. Knox is awesome as well. I go there regularly to get food. Please be thankful to the staff. They are frontline heroes. They care for our babies.

Companion Animal Health & Rehabilitation Center

Thank you so much for your kindness! It is greatly appreciated, especially during these trying times. Thank for appreciating the staff I will pass on your kind remarks. - Dr Knox

Lacey Santino 5 years ago

Fantastic experience: Great vet! The staff were friendly and professional and they took great care of my kitten during his neuter. It was fast and only $55 as part of the San Diego Humane Society’s Spay and neuter program. The clinic was clean and centrally located in Escondido.

Companion Animal Health & Rehabilitation Center

Thank you so much for your kind review. I hope that we will be able to serve you again in the future! - Dr Knox

Chantal Grissom 5 years ago

Fantastic experience: I was referred by my brother. I absolutely loved everything about my experience with Companion, their staff and Dr. Knox. They treated my 4 legged fur baby with such care and love. I felt the sincerity. I truly appreciated everything. They are now pur go to Vet every single time. I highly recommend Companion! Thanks for everything!

Companion Animal Health & Rehabilitation Center

Thank you so very much! We really appreciate it!! - Dr Knox

Travis Tantlinger 5 years ago

Fantastic experience: The new location is great, parking can be a bit tricky so you might want to show up a little early. That being said, you can really tell how much Dr. Knox and his staff care about their patients. They treat them with a level of care and patience I've never experienced while visiting a vet, which as a cat owner I feel is an absolute necessity.

Companion Animal Health & Rehabilitation Center

Thank you for your kindness! We really appreciate it! - Dr Knox

Michael Collins-Frias 5 years ago

Fantastic experience: Rita was mauled on 5th. They performed surgery 1 hour 3 minutes repaired what they could. They saved Rita’s life.

Companion Animal Health & Rehabilitation Center

Thank you very much for your kind review! We really appreciate it! - Dr Knox

Lawrence 5 years ago

Fantastic experience: Dr. Knox is great. They listen to all concerns, give advice, and don't try to game you for more money. I asked if a particular procedure needed to be done (I had previously been told it would have to be done semi-regularly) and they said it was not necessary, even though they could have just said it was and tacked it on to the bill. Front desk staff is helpful as far as insurance is concerned (plus they're just nice people).

Companion Animal Health & Rehabilitation Center

Thank you so much for your kind review! One of the pillars of our practice is Integrity. We are honored to have earned your trust and we strive to re-earn that trust at every interaction. Thanks again, Dr Knox

Kelly 5 years ago

Fantastic experience: Companion Canine Health and Rehab has been a life saver for my dog. Because of Dr. Knox, Natalie and all his staff, Moose has improved tremendously due to the hydro therapy sessions he is doing and will continue to do. I can’t imagine where we would be at this point after several knee surgeries without them! Thank you all for everything you do and have done for Moose! ❤️ See you at our next hydrotherapy!

J Johnson 5 years ago

Fantastic experience: I have two pets and working with a Veterinarian who is compassionate and takes the time to understand your pets is important. Dr Knox D.V.M is that Doctor! The staff were welcoming, professional and kind. It was a really great experience overall. Scheduled a tooth cleaning for my VERY Shy Cat who handled the general exam far better than I expected...Dr Knox handled him with care and kindness and for a 9 year old cat, he did really great! So Happy! Making an appointment was simple and the facility was very nice and clean. Great overall! Ten Stars out of Ten! Your family of pets will thank you for visiting too!

Companion Animal Health & Rehabilitation Center

Thank you for your kind review! It is our goal to earn your trust at every opportunity. I am so pleased that we were able to earn yours! Thank you again, Dr Knox.

V W 5 years ago

Fantastic experience: Very good Veterinarian, such kindness displayed when y cat was euthanized. Vet had Rose Flower Vase sent to my residence the next day with a card. I never had any Veterinarian do that, so very grateful. ⭐⭐⭐⭐⭐

Companion Animal Health & Rehabilitation Center

Thank you so much for your kind review. Euthanasia of a beloved pet is never easy. I’m grateful that we were able to be of service. We wish you well. - Dr. Knox

Angelica Spears 5 years ago

Fantastic experience: I've been taking both of my chihuahuas here for almost two years now. The staff is always really nice and friendly. They offer affordable prices while providing excellent quality services. I've taken my babies here to get their shots, exams, and dental cleaning/teeth extractions, and every time was a good experience. I must also mention that my chihuahuas are extremely misbehaved and terrified of strangers/new places/new things, and sometimes act out aggressively when they are scared. Despite their behavioral challenges, the staff and vet are always very patient and gentle with them, and are able to get my dogs to calm down and relax. I highly recommend this place. Will be sad to have to switch to another clinic when I move back to Arizona.

Companion Animal Health & Rehabilitation Center

Thank you so much! - Dr Knox

Rachel Smith 5 years ago

Fantastic experience: I was able to make an appointment on a Saturday right away, and the new clinic is so nice! Friendly receptionist, and Dr Knox is amazing with animals. Love going to this place! My dog Lucy is already doing better, now that we know what is wrong with her. Thanks to the entire staff!!

Companion Animal Health & Rehabilitation Center

Thank you so much Rachel! I have always really appreciated you and I’m glad you like the new place. I’m very happy that Lucy is starting to improve! -Dr Knox

Ryan H 5 years ago

Fantastic experience: I brought our aggressive cat to Dr. Knox after a poor experience at another vet. Dr. Knox was very helpful and tried to explain my cat's subjective experience to us so that I could help get into his mindset and help him relieve some of his stress and stop acting aggressive. He also prescribed a course of treatment to help him get along with our other cats. The results were almost immediate and the aggressive behavior has almost completely gone. Thanks Dr. Knox for listening to our concerns and empathetically helping us to better understand our little buddy!

Companion Animal Health & Rehabilitation Center

Thank you so much Ryan! I am VERY pleased that you were able to see results so quickly. I hope your home remains peaceful! - Dr Knox

Raquel Garcia 6 years ago

Fantastic experience: son tan alegres y tan amables amo llevar a mi daisy alli

Companion Animal Health & Rehabilitation Center

Thank you very much for your kind review! We love our job and are honored that you allow us to care for your pet. Thanks again! - Dr. Knox

Josh M. 6 years ago

Fantastic experience: Best vet in Escondido. Will take good care of your pets

Companion Animal Health & Rehabilitation Center

We are so humbled by your kindness! Thank you!

Yvonne Leah Moen 6 years ago

Fantastic experience: Dr Knox is an amazing vet .his staff is very friendly

Companion Animal Health & Rehabilitation Center

Thank you so much! We try to make sure we are caring for our patients and clients the right way. We really appreciate your trust in our care! - Dr Knox

Jason C 6 years ago

Negative experience: Specifically asked them to take me off their contact list, stop sending me mail and calling me about my cat because of her passing away from a disease and years later they are still calling me to check up on her reminding me of her not being here. This is ridiculous please keep up to date files and contact list!

Companion Animal Health & Rehabilitation Center

Jason, please accept my heartfelt apology. I am having my office manager look into this situation right now. We understand that being reminded of a lost pet is painful and we try to prevent this from happening. I am sorry this has happened to you and we are working to correct the mistake. - Dr Knox

Kelly Hartman 6 years ago

Negative experience: The vet who saw me and my dog, didnt seem to care much. My dog was suffering from a food allergy. He wouldnt find the source.He didnt even use his educational background to make a diagnosis. He wanted me to do 500.00 worth of testing. So i went home and looked at every ingredient in my dog food. Eliminated the chicken and boom. 500.00 cheaper. And all i had to do was pay attention.

Julie Hill 6 years ago

Fantastic experience: Amanda, Ramona and Dr. Knox were all wonderful with my kitty, Gandalf, who was having some eye problems. I am so happy I found this Vet!

Companion Animal Health & Rehabilitation Center

Julie, thank you so much for your kindness! Our goal is to earn your trust at every opportunity so we are honored by your review. It was a pleasure to meet you and Gandalf. Please let us know if he has any further problems. Thanks again! - Dr Knox

STEVEN FRIAS 6 years ago

Fantastic experience: Affordable prices, knowledgeable staff. Dr. Knox and is staff are all wonderful, kind, empathetic. He's been our bullie doctor for over 14yrs.

Companion Animal Health & Rehabilitation Center

Thank you Steven for taking to time to provide this kind review. It's always been a pleasure working with you and your pets! I look forward to continuing to be of service. - Dr Knox

Shane Hughes 6 years ago

Fantastic experience: I took our kitten Luna to get spayed here and they were excellent. They set up a surgery appointment very quickly, the people at the desk are very nice, and they took good care of Luna. They even called to check up on her the next day. I would highly recommend this place.

Companion Animal Health & Rehabilitation Center

Thank you very much! I'm so glad that we were able to earn your trust! - Dr Knox

Rileegirl 6 years ago

Fantastic experience: We had our dog get clawed by a feral cat and his throat started to swell up. They got us in first thing and gave him a shot and cleaned the area. He is better and the staff really seemed to care and let us know what to expect. Thank you. Also had our new rescue kitten spayed and again treated very well and given all the info we needed to keep her healthy while she recovered. Thanks again.

Companion Animal Health & Rehabilitation Center

Please forgive my delayed reply but I only just now saw your review. Thank you very much for your kindness. I’m happy your little guy is feeling better and I hope he stays away from mean cats for a while! I’ll pass on your kind words to the staff. We look forward to being of service again. - Dr Knox

Mike Concannon 6 years ago

Fantastic experience: Dr. Knox and his entire staff are all that anyone could want in terms of friendly, competent people. They exhibit real caring for their patients, and do all that’s necessary for the patients owners. I highly recommend them.

Companion Animal Health & Rehabilitation Center

It's always an honor to be able to see you and your a baby girl! Thank you so much!

Jenea Marshall 6 years ago

Fantastic experience: Love Dr. Knox and his staff, been going there for years! He is so honest and caring doesn't push anything on you and always takes such time with you making sure you and your pets are comfortable, makes sure all your questions are answered. Never feel rushed and always feel like I can walk away feeling confident in everything that was done and talked about. Would give more stars if I could!

Companion Animal Health & Rehabilitation Center

THANK YOU JENEA! You are so kind and we really appreciate you and "the boy". It has been an honor to be of service to you over the years! - Dr Knox

Cathy Cotter 6 years ago

Fantastic experience: The staff at Companion are great. The Vet is totally awesome. Explains everything that I can understand. All ways give me the price before we do anything. Glad my Freddy has Companion clinic to go to when he's not feeling like Freddy

Companion Animal Health & Rehabilitation Center

Thank you so much! It is a pleasure to be able to be of service to you and Freddy! - Dr Knox

Annette Halderman 7 years ago

Fantastic experience: Love Dr. Dave Knox...he's wonderful with animals and people!

Companion Animal Health & Rehabilitation Center

Thank you so much! We love you too!! - Dr K

David Drake 7 years ago

Fantastic experience: Dr Knox is excellent

Companion Animal Health & Rehabilitation Center

Thank you David for such a kind review! I hope all is well! - Dr Knox

Casey Ellard 7 years ago

Fantastic experience: They were very compassionate when our cat passed away and took the time to help us through our grief. Highly recommend

Companion Animal Health & Rehabilitation Center

Thank you very much! The passing of a pet is an extremely difficult time. It is always our goal to help make the transition a little easier for everyone in the family. It is our honor that you would trust us to help you during this time. - Dr Knox

Melanie Gorman 7 years ago

Fantastic experience: Kind and compassionate. I would never even think of taking my pets to another vet. ❤❤❤

Companion Animal Health & Rehabilitation Center

Thank you so much! We are so appreciative that you honor us with the care of your pet. I hope that we will be able to serve your veterinary needs long in to the future! - Dr Knox

Heidi Jennings 7 years ago

Fantastic experience: I love this office the staff are all nice and easy to work with and they treated our dog with great care

Companion Animal Health & Rehabilitation Center

Thank you Heidi! Your kindness is very appreciated. Our goal is to treat everybody well and I'm very appreciative of the support! - Dr Knox

Trekking Kids 7 years ago

Fantastic experience: Always takes care of our pets caring truthfu,l and professional way. Always refused the options available and answers our in-depth questions. Even sent us flowers after the passing of one of our cats.

Companion Animal Health & Rehabilitation Center

Thank you so much for your kind remarks. It means the world to us to know that our efforts are recognized and appreciated. - Kind Regards, Dr Knox

Susan Phillips 7 years ago

Positive experience: Nice veterinarian, nice staff. Not as efficient as they might be. Would like it if animals (particularly dogs on leashes) could be taken directly out AFTER owner has taken care of the bill so my scared kitty (and others) wouldn't be subjected to 15 minutes of barking, yelping and lunging in the waiting room.

Companion Animal Health & Rehabilitation Center

Hello Susan! Thank you very much for taking the time to offer a review. We really appreciate your kind words as well as the suggestion of how we can improve. Efficient client/patient flow is a challenge that we battle constantly. We do recognize the additional stress of having rambunctious pups mixing in the same very small area with our more nervous kitty patients. Unfortunately, we haven't been able to find the perfect answer but we are going to keep trying. It doesn't solve all of the problems but on your next visit please feel free to request that you be charged out while in the exam room. That way you can leave directly from the exam room and avoid a 2nd reception room experience. Thanks again for your time and we look forward to seeing you again! - Dr Knox

B T 7 years ago

Negative experience: Can't imagine any worse customer service! Had an appointment for our 2 dogs, got there 15 minutes early, opted to wait outside as the waiting room was way to small. Was given a paper to fill out and I did so. returned to the receptionist who said she'd be right out to talk to us, never happened. we left at 10:15. No matter how good the Dr. is, it is useless if the front help is lacking. No stars, very poor service.

Companion Animal Health & Rehabilitation Center

Hello Mr Thompson. Please accept my personal apology for your first experience at Companion Animal Clinic. While we try to remain on schedule, sometimes our schedule is unexpectedly altered. Yesterday was one of those days. Our day got extremely hectic almost immediately due to our clients and patients needing more time than we anticipated. Along with several emergencies, we had a very difficult time holding to our appointment schedule.That said, thank you for taking the time to provide your input. I have spoken to my front desk team in order to get a more complete understanding of the situation and we have analyzed your experience to see how we can improve the care of our clients, both old and new. I have full confidence in our front desk team and I know how much they care about our clients and our patients.It is clear that we should have been in better communication with you while you were waiting and we have created a protocol that can better address situations similar to yours. Obviously, we always want our clients to be happy and satisfied when they leave here. But, we missed the mark in your case. I try to make sure that each of my clients and furry family members gets all of the attention that each of them requires and deserves. Sometimes, however, that makes it difficult to remain on schedule.Thank you, once again for taking the time to provide you honest feedback and for helping us to become better. - Dr Knox

L WHITE 7 years ago

Negative experience: It seemed like a reasonably priced vet. Dr. Knox and tech were very informative and patient seemed very caring in the 1st and 2nd encounter. But then Dr. Knox was scheduled to be out for the next appointment and we would be seeing another Dr. It went all down hill on that visit, claimed there was no appointment, that it was actually canceled by receptionist, since the inititual treatment was not successful, we called to see if we could be seen before the next scheduled appointment if they had a cancellation or opening sooner, which they did immediately the same day. Went to appointment got a large $$$$ quote, needef to talk it through with family, decided to get antibiotic to see if that treatment would clear up condition, but keep same next appointment date already scheduled, we all agreed in exam room to do that. Got antibiotic, was explained amount to be given and we left. Well the medicine needed to be refrigerated, was not informed of that! Didn't realize it, until saw it on the counter and it had seperated?! Then even with my progressive lenses to 225 magnification, could hardly make out it needed to be regridgerated. Well can't use it any more to treat. When get into office, they said didn't have an appoint sceduled, and didn't show yhey cancelled it bevause if their proceedure, if come in before that appiintment its cancelled and repkaced with the appointment you had. It would be extra $54.00 on top of regular visit cost for tjus appointment. Just like with human medical iffices do, and it's on the box that the medicine needs to be refridgerated, hthis wad some middle aged stout short woman I've never seen or met before. She is brass and rude. I'm in the medical and dental field, and that us not how it's handled or extra charged, which I told her. Also, any medications or oral treatment products the asdistant, nurse, physicuan or pharmacists tells you that in the first part of instruction, then asks if there are any questions. So we are looking for another vet to treat our beloved pet!!! If you go here, adk a lit of questions, hopefully you can think of them all, so you won't feel so badly treated in the end.

Companion Animal Health & Rehabilitation Center

Dear Mrs White,Please accept my apology that you had a negative experience at our clinic in my absence. That is obviously not our intent and I have spoken with everyone regarding your concerns. Please allow me to address some of your concerns. Your appointment time was really nothing more than a misunderstanding. When someone reschedules an appointment our usual protocol is to cancel the current appointment. However, you needed to come in before your scheduled appointment. Our receptionist cancelled your existing appointment, assuming (reasonably so) that your needs had been met. While I, honestly, don’t remember saying that I expected you to keep your previously scheduled appointment, I know that we made accommodations to be able to see you when you came in.Regarding the antibiotic, I am sorry that you weren’t told specifically that it needed refrigeration. We normally tell clients to keep it refrigerated, however, we certainly may have forgotten in your case. Because of the possibility that we may fall to human error, we put stickers on the box, in a standard font, stating the need for refrigeration. The manufacturer’s leaflet in the box has the same information. Due to your situation, I have added “Keep Refrigerated” to the standard prescription label for that particular medication. Hopefully, these measures will prevent anyone else from having the problem you had.I’m afraid you completely misunderstood the cost of the appointment. It was not $54.00 in addition to the normal $61.00 visit fee. It was $54.00 instead of the $61.00 fee. This is our fee for follow-up exams. We charge a discounted fee for progress exams.I truly believe that the vast majority of this situation is simple an unfortunate series of misunderstandings, for which I apologize. However, I must take issue of your attack of my Office Manager. While you are no longer happy with our care, there is absolutely no need to denigrate her withyour perception of her physical appearance, age, or anything else. As adults, we can disagree and still be respectful. If you felt that she was “brass & rude”, OK. I know her well and I am very familiar with how she interacts with clients. She is neither “brass” nor “rude” and after speaking with other people that overheard the conversation, I am very comfortable standing firmly behind her.Once again, I’m sorry that you had a negative experience with us but there are quite a number of very qualified veterinarians in the area. I truly wish you well in finding someone that you are comfortable with.Respectfully,Dr Knox

Scott Parish 7 years ago

Fantastic experience: I wanted to wait until we had visited Companion Pet Clinic a few times before writing a review. Total to date - we have had 2 scheduled appointments for our Golden Retriever puppy (Stella) and 1 unplanned visit. The staff are warm, friendly and reflective of Dr. Knox himself who will immediately put you right at ease. This is a small clinic with reasonable pricing and no up-selling of unnecessary services or products. My wife and I are so happy we found Dr. Knox and Companion Pet Clinic; and know Stella will receive the best possible care in the years to come. When we took Stella's Rabies vaccination paperwork to the Humane Society for registration - we communicated to the front desk Stella was being cared for by Dr. Knox and Companion Pet Clinic; and were told Dr. Knox has routinely volunteered his time at the Center and they echoed what we had already experienced with his kindness and dedication.

Companion Animal Health & Rehabilitation Center

Thank you Mr Parrish for your kindness!! We work hard to try to make sure that our clients and patients feel at home with us. Thank you so much for trust us with Stella's care! - Dr Knox

CJ Gray 7 years ago

Fantastic experience: Awesome, it's a small Clinic there's no long Waits and the people are great. I love dr. Knox he was sweet knowledgeable good with my cat and my overall is a 5. + Stars. They got me in the same day which help relieve my tension about my cat. These folks are really nice you can't go wrong as far as I'm concerned, and first-time customers . have a half price for first visits coupon on their website all you have to do is show them on your phone.

Companion Animal Health & Rehabilitation Center

Thank you so much for your kind remarks! I can't promise to always get a patient in on the same day but we do our best to make accommodations. Occasionally there may be a little wait but that's because we try to show every pet the appropriate level of care. At times we're thrown a curve ball that needs to be addressed and that may throw our schedule off a bit. We surely don't want our clients to have to wait but sometimes it's just unavoidable. It was a real pleasure meeting you and we all REALLY appreciate your kindness!! - Dr Knox

Greg Cunefare 7 years ago

Fantastic experience: I find the staff at Companion Animal Clinic to be professional, personable and thorough. From the friendly greeting when I walk through the door through follow up phone calls, it's clear they want to make sure my pets issues are resolved in a timely manor. I never feel rushed or my input glossed over. It's comforting to know their skilled and compassionate services are a phone call away.

Companion Animal Health & Rehabilitation Center

Thank you so much for your kind review! We are very grateful that we have been able to earn your trust and I hope to be able to re-establish that trust at every opportunity! - Thank again, Dr Knox

Missy Boyd 7 years ago

Fantastic experience: Great Vet, super friendly and accommodating staff. They definitely try to help their furry patient family and try to fit you in the same day you call in some cases. I just moved here and they have been super helpful in getting my dog prepared for his new home

Companion Animal Health & Rehabilitation Center

Thank you so much Missy! I was a pleasure to be able to serve you! - Dr Knox

Christy Richey 7 years ago

Fantastic experience: I have been bringing my six year old dog to Dr. Knox since she was a puppy, and it has been a wonderful experience every visit. The staff are friendly and you can tell they love animals as much as Dr. Knox does. They always know who me and my dog are, and usually will come out to say “hi” to my dog while I’m in the waiting room. Dr. Knox is an amazing veterinarian; he is gentle, honest and genuinely wants to help in any way possible. Doug is great, too! We love Companion Animal Clinic!

Companion Animal Health & Rehabilitation Center

Hello Christy, thank you so much for your kind review. We absolutely DO love our patients! It has been an honor to serve you and that little girl of yours for so many years! We always look forward to seeing you both. - Dr Knox.

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