Therapeutic Associates West Eugene Physical Therapy

Negative experience: I just had all my appointments canceled due to their "late-cancellation policy". For context I had missed only a single prior appointment. I called on Monday to reschedule an appointment on Tuesday due to conflicting times. THAT apparently counted as a "late cancellation". Then on the day that I rescheduled to 8/28/24, I got an appointment notification for another appointment that conflicted. I tried to call and let them know, but instead I was told that I violated their their missed and late cancellation policy and they would be discharging my case. So in other words, if you have nothing to do? These guys are fine. But if you have a life just don't bother, they are unwilling to accommodate.

Negative experience: I was referred to TAI West Eugene for an injury, and they were booked out for a month or so, so I booked really far in advance to get in. I ended up getting in somewhere else, and have been doing PT there with great results. For the last month or just over, I have attempted to call TAI West Eugene multiple times to advise them of this, but every time I would call, the automated phone system would say there is an error regardless of what option I selected. The phone application that they use does not allow you to cancel your own appointments without calling them. So after missing a call from this clinic and being unable to call back a few times, I finally caught a call from them suspecting they would call around the time my appointment would have been which I was correct. I started trying to explain to them that there is something potentially wrong with their phone line, and I was cut off by them saying "Well we've been getting calls all the time here so that's not happening" in a fairly condescending tone, which I assume they thought I was about to make an excuse for missing my appointment. I let them know well it definitely is, because I've been trying to contact them for a month now to let them know I don't need these appointments at all, I just wanted to follow through to let them know so that they could look into it further in case it is interfering with other patients care that DO still need to be seen there. Their attitude shifted back to polite once they realized I wasn't trying to make an excuse, and they thanked me for letting them know about this. I do understand that your clinic likely has a tight schedule to run, and I would hope on the first time of meeting or talking to a person, you would have compassion, actively listen to them, don't immediately discount their feedback and presume that they are just automatically disrespectful. I hope your phone system is an easy fix.

Fantastic experience: Great team of folks.

Negative experience: Broke my femur Jan 14th. Went to Slocums for follow up appointment, was given what I was told by Slocums an authorization or whatever it's called for getting physical therapy, with a list of local physical therapy locations. I decided to google which was the highest rated as the list was long. So I chose this place because it had 5 stars. Called them, they asked a lot of questions, then when they were finished asking questions, they told me the paper Slocums gave me that said "Therapy Orders", signed by the doctor who performed the surgery, was not any kind of "authorization" for treatment. They then told me I had to contact Slocums, who had to then contact the VA, who then had to contact Therapeutic Associates with "authorization" to get therapy. I contacted the VA directly after hanging up with this company. The VA then told me they don't know why the therapy place needs a separate authorization from what Slocums gave them. So the VA gave me the authorization number for the physical therapy and said they would fax it to Therapeutic Associates who gave me their fax number. I called back Therapeutic Associates who said the authorization number they received from the VA is not correct and that it is for Slocums to treat me not them. I called the VA back who said they will look into it and get back with me within a week. Therapeutic Associates called me back and told me I was right the whole time and that the authorization number I gave them was correct and would I like to schedule a appointment, so I said sure. They then proceeded to tell me the soonest appointment they have available would be a month from now. That was the last straw. Slocums says they have no idea why this is happening, this company should know exactly how this works, the VA, Slocums, and Therapeutic Associates, all work together on a regular basis, and this is nothing new, quite the contrary, it's old hat. How these people got 5 stars escapes me. Thanks to your stellar efficiency, I'm going somewhere else, your not the only fish in the sea.

Fantastic experience: I can tell the poeple that work there care for the customers.

Fantastic experience: Amazing place, love the staff

Fantastic experience: They listen I feel as though they are really trying to solve my issues

Fantastic experience: Very wonderful people, very polite. They help you with the therapy.

Negative experience: Had a terrible experience with Brad. I would not recommend wasting your time here. Felt like I wasted 8 weeks of my life just for him to tell me at the end of my program that I'm fine. Now I have to seek a second opinion. It was clear to me that he did not take me seriously or just didn't give a damn about me being in pain.

Fantastic experience: Emily Baughman is great at what she does. I've been through a lot of pt at a lot of places and this is top notch both in service and equipment.

Fantastic experience: They are very knowledgeable and helpful. The therapist works hard at making me feel better I would recommend this business.

Fantastic experience: Top notch staff and facilities

Negative experience: Just please with a living hell out of us any African Americans do not go to this therapist are the secretaries lie so much that I don’t make any sense owner is part of the problem He also discriminate against his clients

Fantastic experience: I have been unfortunate in needing Physical Therapy multiple times over the years for different injuries but I can say that the Therapeutic Associates at West Eugene PT were some of the most understanding. It is easy to get to, has lots of parking and has a fairly flexible schedule and will always try to make sure you stay with the same person each time so as not to lose progress. They are partnered up next to a gym and If your injury would benefit, they offered in pool services. I did end up leaving their care before the end of my 10 appointments as I have bad hyper mobility and wasn't seeing many results and I felt that I might need more specialized care tailored towards my specific pain and hypermobility.

Fantastic experience: My therapist Emily was extremely knowledgeable and helped relieve my condition very effectively. She was also very pleasant to work with, and the office staff was welcoming. This was my first time going through physical therapy, and I wouldn't want to go anywhere else

Fantastic experience: Therapeutic Associates is very good. Staff is knowledgeable, patient and kind. This is my second year. I highly recommend their services.

Fantastic experience: My experience in dealing with all the staff here has been exceptional on all levels. If you are in need of a personable, very professional, knowledgeable and very experienced physical therapist -- you should think of Bradley Schwin and his entire team awesome physical therapists and other support staff at Therapeutic Associates. You will be treated with respect, understanding, and all the skills and experience that it takes to get you 'back on your feet again.' All of this will begin with Bradley, and you will be offered a customized physical therapy program that will work for you as an individual. You should try this place -- you will be amazed! I did!

Fantastic experience: I highly recommend West Eugene Physical Therapy. I’ve had a rough year with multiple injuries/surgeries. The staff are professional, knowledgeable, and dedicated to helping you recover. They spend the time needed to make sure you understand the path forward- including home exercises. I feel like I’m in great hands and I’m grateful for their guidance and motivation! Thank you to Brad, Ryan and Jackie and all of the other folks at West Eugene PT!

Fantastic experience: I have been unfortunate in needing Physical Therapy multiple times over the years for different injuries but I can say that the Therapeutic Associates at West Eugene PT were some of the most understanding. It is easy to get to, has lots of parking and has a fairly flexible schedule and will always try to make sure you stay with the same person each time so as not to lose progress. They are partnered up next to a gym and If your injury would benefit, they offered in pool services. I did end up leaving their care before the end of my 10 appointments as I have bad hyper mobility and wasn't seeing many results and I felt that I might need more specialized care tailored towards my specific pain and hypermobility.

Fantastic experience: My therapist Emily was extremely knowledgeable and helped relieve my condition very effectively. She was also very pleasant to work with, and the office staff was welcoming. This was my first time going through physical therapy, and I wouldn't want to go anywhere else

Fantastic experience: Very friendly and welcoming staff. They tested me with a lot of respect and care. I had visited several therapists in the past but non of them is comparable to Emily. Thank you so much all and keep doing the great work that you All do. Rebeccah Kithi.

Fantastic experience: Absolutely 5 Star treatment. From the front desk to the exam table, professional, efficient, and helpful procedure. Friendly and courteous treatment with concerned therapist. And I feel better.

Fantastic experience: I immediately realized that the staff and therapists at Therapeutic Associates would help me reach my goal. I have Parkinson's disease, and they are going to help me be the best I can be.

Fantastic experience: My billing got messed up with my insurance company, and a friendly lady with the billing department went above and beyond to help me. Catherine went out of her way to help me do what I needed to do to help me with the billing and insurance company. Walking through all the steps with me and making sure I understood every last bit of it. A patient a nice lady! Thanks so much!

Fantastic experience: Therapeutic Associates does a nice job of listening and understanding your particular pain and motion concerns. They use a combination of prescribed exercises, physical therapy, and pain relief massage. They are very punctual and time conscious. It is a very pleasant and comfortable place to go.

Negative experience: The doctors are awesome but the front desk staff are horrible. During the biggest time of covid in eugene and the front desk female staff had no mask on and the times she did, she had it down under her chin. If there front staff cares that little about safety I dont think Id like to go back.

Fantastic experience: Jered Nelson is wonderful, as well as his Assistants and the office staff here. I previously had physical therapy for my right shoulder and neck, and had very little relief. Jered is informative and seems like he truly wants to help my issue. The body work is great, and I'm happy not to be doing exercises at the office that I can easily take care of at home (that was my previous experience with pt). I will recommend for sure!

Fantastic experience: They are very professional yet empathetic to the needs of t th heir clients. I would definitely recommend this place!

Fantastic experience: Jered Nelson is super friendly and fun to chat with during therapy. His bedside manner leaves nothing to be desired. He is super gentle and explains your exercises well so you can execute them at home on your own time. He listens to you and never makes you feel rushed out of the office. I will recommend him to anyone in need of physical therapy.

Fantastic experience: Great, knowledgeable therapists and wonderful caring people!

Fantastic experience: I've seen Brad for my hip and now for my shoulder/chest, post breast cancer. The active PT was so helpful, allowing me to have more range of motion after each appointment. The home exercises helped me to progress as well. Overall, I feel the customer service and quality and knowledge of their staff is top-notch. After 11 surgeries for breast cancer, I needed a lot of work and the care and improvement I am getting is amazing. Would recommend for breast cancer patients.

Fantastic experience: Therapeutic Associates an J. Horton, have helped me in my recovery from three surgeries. I’m so confident in them I wouldn’t go anywhere else.

Negative experience: Apparently this place is making my 12 year old son and his 6 year old brother wait outside while their mom has an appointment. I get the COVID 19 problem but that is crazy to make kids stand outside. That is just horrible human service. EVERYBODY SHOULD GO SOMEWHERE ELSE!!

Negative experience: I have gone to Therapeutic Associates for several workers comp injuries and received excellent service in the past. I always communicated with them well and never received any feedback that there were any issues around my attendance. I recently had 12 sessions that I asked to have with therapeutic associates thru my doctor after knee surgery. Today I received a message on my phone that they would not take me on as a client, because I had a history of missing appointments. This is not true and I will no longer be referring clients as I have in the past to therapeutic associates. I do not approve of the unprofessional communication and unprofessional service. I called in an attempt to rectify the situation and I shared that there must be a mistake. I was told that I was no longer welcome as a client. You have lost a client and a signicant amount of referral business. This is a sad way to treat a client.

Fantastic experience: Theraputic Associates repetedly Went above and beyond. I wouldn't go anywhere else.

Fantastic experience: Both my husband and I have had extensive physical therapy sessions at the Therapeutic Associates in West Eugene over the past 2 years. Our therapists were Brad Schwin and Aspen McHugh. Both were knowledgeable and friendly; the office staff was prompt and courteous. I would highly recommend them to my family, friends and acquaintances who are seeking help with mobility and other musculoskeletal issues.

Fantastic experience: My Therapist Debbie is the Best of all.

Fantastic experience: My right quad was going numb when I lay on my back and my right lower back and right leg was tight all the time. Brad did some muscle tests to verify my spine was fine . Numbness was from branch nerve at belt line on top of quad so stopped wearing my tools on my belt. Tightness was from muscle sheath material(forget the term) penetrating all my muscle so he used rototiller instruments to break it up. After about 10 sessions I didn't think there was much improvement so I quit going...after a few months of little or no symptoms it dawned on my I had huge improvement! Thanks Brad.

Positive experience: My experience in therapy at Therapeutic associates was decidedly mixed. The office staff was nice enough but rather distant and impersonal. I had contact with 2 of the therapists. The first one Brad, was also rather distant and impersonal. I went to him about arthritic knee pain and the entire 6 weeks I had appointments he never once even looked at my knees directly. He did all of his assessments by measurements and watching me walk and asking rather generic questions. His only solutions/ suggestions were for me to do in home exercises on my own between visits. My appointments were scheduled as 40 minutes in length and they rarely lasted more then 15 minutes long. They consisted of him showing me a very brief video example of a exercise, telling me how many of that exercise I should do and on a VERY FEW occasions having me do 1 or 2 of the indicated exercise while he observed while repetitively spouting the same platitudes every visit such as "Motion is lotion" Meaning I supposed that movement of my knees in these uncomfortable home exercises would some how help my knee pains. Conversely, the second physical therapist I was very lucky to get to see 2 out of my six visits was a lovely caring lady named Debra. She was friendly, outgoing, and interested in my well being. From the very first moment she showed concern and interest in me. She had me put on shorts and actually inspected my knees, watching me move them and checking the alignment. She also went through the exercises with me to make sure I had them correct and explained some of the reasoning behind a few of them that I didn't understand. Also when I mentioned the swelling and pain in my knees to her she applied a treatment that worked wonders on them. A treatment called gua sha that afterwards made it so much easier to walk with a lot less pain for days afterward. All in all, I wish I had been permitted to see Debra every time I visited.

Fantastic experience: I have been an extremely satisfied patient of Brad Schwin for over 10 years. Each and every time that I have required PT, I have been amazed (but no longer surprised) at how quickly Brad has been able to return me to a healthy comfortable state. His ability to assess my condition and then create an appropriate treatment plan demonstrates his comprehensive understanding of his profession. Additionally, the entire staff at the West 11th office have been so kind and helpful when it comes to scheduling my appointments. They are excellent to work with. I would highly recommend Brad (and I have) to anyone looking to find a highly competent and knowledgeable physical therapist. Mike L

Negative experience: This place is horrible. I came in with a specific recommendation from my PT to try ASTYM. I was scheduled as a new patient for 40minutes. I was told to show up 30 minutes early to do paperwork. I was told to fill out the online forms but that "the online forms probably wouldn't work and I'd have to redo them". Not interested in this blatant waste of my time, I printed my own new patient forms from the website and completed and faxed those and showed up 20minutes early (after asking if that was ok). I was then told these were old forms; I said they're on your website; and they said oh. My previous PT, Cheryl, had gotten my shoulder back to very good mobility from an almost frozen condition and now she recommended ASTYM. The new PT, Emily, evaluated me, and then treated according to "protocol" which ended up being manipulation of my mid-spine which required my shoulder and neck being over my head and compressed in a hold during the manipulation. I was told that ASTYM "might be" used at some point. I was then shooed out of the appointment to make room for "the next client". I left in pain and with a flare-up that lasted 5 days. The next week I called to discuss the situation and ask what it takes to have the other PT's work and recommendation respected (bring in chart notes, doctor note, what?) and to get the treatment I had been referred for and asked for at each step. I was treated poorly so I just cancelled all my appointments and will have to find another therapist. The front desk people didn't bother to have me speak to the clinic manager. They asked me what I wanted to do and offered that I speak to the therapist. I realized she was pretty aggressive and just decided against it since obviously what I said while I was there didn't make any impact.