University Nursing and Rehabilitation - Evansville Indiana Nursing Home

Negative experience: My husband that is a Vietnam Veteran with demetria,cancer,copd,mental issues,diabetes and other health issues was in the hospital for having several falls. The hospital doctors said my husband needed rehab to gain strength in his legs especially. The representative Adam for this facility came to visit us at the hospital twice to invite us to use his facility. After looking online and seeing the reviews I decided to admit him into this facility. We arrived at this facility around 2:30pm yesterday 9/12/2024. This morning at 3:30 am my husband called me to let me know he hadn't had any of his medications which means he missed his evening dose and night dose that includes dementia meds,mental meds,insulin and his medications at night for sleep.I called the nurses station at at 4am to ask and I was informed by a man that said his name was Max that he wouldn't get any meds until today they didn't have my husband's meds and when I asked why he began to yell at me. I arrived at 7:50 am to bring my husband home and he told me that they gave him his night meds at 730 this morning.Why wouldn't this facility tell me that when he was admitted?? I could have brought his medications from home until they could get them. This is unacceptable for anyone. This place needs to be inspected and monitored by the county or state. I would advise anyone thinking about admitting their loved ones in this facility to rethink it. I love my husband and he served his country and nobody should be treated this way. ** After leaving the facility a week ago after a 12 hour stay that my husband didn't receive his medications we are informed today he can't pick up his monthly medications up because this facility filled them and never gave them to him which in turn makes it where we cant get them filled at our pharmacy until they clear them out of the system...so now I guess my husband will suffer some more from their negligence I was told by the administrator that she "promised " it would be done today. I also find it strange that you cant find a corporate phone number for this place. I continue to pray everyday that the patients in this facility are getting the care they should be receiving. I'm 62 years old and have never seen anything like this.

Fantastic experience: Such a beautiful and clean facility. I recommend for anyone local, to drop by and visit.

Fantastic experience: This building has seen many changes over the last 5 years! It has gone from a 1star facility to a 4 star. The staff care so much about their residents and Aperion is doing a ton to help both residents and staff have an exceptional experience!

Fantastic experience: Dinner 5/19/2020. Two pieces of bread, cold cheese, and slaw. Inch square piece of cake. Unacceptable by far!!!!!!

Negative experience: This was a wonderful home for our Mom when she moved in about 2 years ago. But, the facility was sold to another company. In the last few months there have been significant changes, none of which have been for the better! The two most important factors to our Mom's satisfaction are good, consistent aids. People she recognizes and feels she can depend upon. And the quality of the food. The turn-over in personnel has been tumultuous! I rarely see any of the aids stay for more than a month or two. These are the most important people for our Mom. They are the face of University Nursing and Rehab to all of the folks in the home. Yet, there is no consistency, which leaves Mom feeling far less secure than before these changes occurred. The other factor that is important to Mom's day to day living is the food. The quality has dropped significantly! The cooks are the same, so, clearly, the change in quality is due to reducing the quality of the food purchased for the facility. These two factors have had a very noticeable effect on Mom's happiness with life! On top of the degradation of Mom's day to day quality of life, the company has notified us that there will be a 23% price increase! I wanted to appeal the price increase with the corporation. But, I have not been able to make any contacts at the corporate level. I found an 800-number, but it was not the correct number to discuss an appeal. I was promised that I would be called back with an appropriate contact phone number. Two days passed, with multiple messages left by me. Finally I called the local number and was told that I could not speak with anyone in corporate. That the price increase could not be appealed! So, . . . . . significantly lower quality of care, significantly higher price, and a company that does not want to speak with the client or her representative! WOW! Kinda says it all! - All they (whoever "they" are) do not care for the people in their facility, the clients or the employees! All they care about is the $!

Negative experience: They have a few really great aides and nurses that's it the rest are strung out on drugs and popping pills and whatever else they can get their hands on while on duty. The management is a joke they could care less about the residents and their needs or wants all they care about is money and making sure things are swept under the rug. Restorative aides don't do their jobs and the residents slowly decline because of it and residents are scared to say anything to anyone because as they put it we have to live here and I don't want to be miserable so I just keep my mouth shut unless you have family that makes sure people are doing what they are supposed to be doing and are working instead of playing on their phones or outside smoking then I wouldn't suggest sending a loved one to this facility

Fantastic experience: These people treat my family like family.

Fantastic experience: Love this community! I visit a family friend and his care has also been exceptional.

Fantastic experience: Love this community! I visit a family friend and his care has also been exceptional.