Physicians Total Rehab

Fantastic experience: This is only my second visit and I have to say, both ladies that have worked with me are awesome. They are really working on my pressure points, so it can help minimize my pain. I'm hoping PT actually helps this time!!!!

Negative experience: Don’t typically post negative reviews but wanted to share my experience. I was referred for aquatic therapy and was excited about being able to do non weight bearing exercises. I went 4 times and had to see someone different each time. Out of the 4 times, only 1 guy actually fully explained the exercises and watched to make sure I was doing it right. Not only that, there was a dead roach in the bathroom and I seen particles and hair floating in the pool. The last time I went, the water looked extra dirty and I ended up with an intestinal bacteria infection that put me down for days and I’ve still not fully recovered from it. I called the office to notify them and was just told “I’ll let the manager know”. No call back or follow up or anything. The other areas of the facility & staff might be great for others but the whole aquatic experience was horrible for me. I gave 2 stars instead of 1 because the staff I encountered was at least friendly.

Fantastic experience: Very professional, knowledgeable, and friendly service.

Fantastic experience: This place is awesome and the people that works here is amazing and fantastic, they help you get rid of any pain that you have going on with your body.

Fantastic experience: I have been in CONSTANT pain for well over 2 yrs following a car accident. Yesterday was the first time that I have felt relief. Christie was amazing! She explained everything in a way that I could grasp and understand. I can still hear her in my head saying “engage your core” lol. I slept like a baby last night. I haven’t had a good restful nights sleep in over 2 yrs. I can’t thank Christie enough. I wish that I had come to physical therapy much sooner! I look forward to continuing therapy, becoming stronger and getting back to living a Normal life. 100/10

Negative experience: Waiting area smells stale probably because the equipment is out dated. Front desk personnel rude and immediately take your picture like you're at the DMV never told me why my picture was being taken to my knowledge you have to get permission to take your picture hippa violation would never return to this place

Fantastic experience: Outstanding staff.

Fantastic experience: I have been in CONSTANT pain for well over 2 yrs following a car accident. Yesterday was the first time that I have felt relief. Christie was amazing! She explained everything in a way that I could grasp and understand. I can still hear her in my head saying “engage your core” lol. I slept like a baby last night. I haven’t had a good restful nights sleep in over 2 yrs. I can’t thank Christie enough. I wish that I had come to physical therapy much sooner! I look forward to continuing therapy, becoming stronger and getting back to living a Normal life. 100/10

Fantastic experience: Kudos to the staff and Dr. Walsh is amazing my back is feeling better I take the shot and it really helps. I don't want to go anywhere else

Fantastic experience: Shout out to all the Physical Therapist at this office. Great staff.

Fantastic experience: When my doctor referred me here, my slipped and herniated discs were bad enough that I had a hard time walking. I couldn’t sit in a chair or car for more than a few minutes, I couldn’t sleep well, and couldn’t do any of the things I used to enjoy. I figured I was going to have to get shots, and that maybe I would be in pain forever. However, the treatment I got here resolved my issue! With eight weeks of spinal traction and therapy, I was able to avoid shots, and am no longer in pain. My therapists Carolyn and Allison were so great, they really know what they’re doing and care about helping you get well. Yes, it can get expensive with copays, but that’s on insurance companies, being a racket. What I spent here was a fraction of what shots or surgery would’ve cost, and the results were phenomenal. I have most of my normal range of motion back, and can slowly return to my pre-injury levels of physical activity and am very grateful to these guys for helping me get my life back.

Negative experience: I’ve never been here, but upon calling to become a new patient, they told me that I would need to see their doctor first, and then it would be weeks until I could start physical therapy. I don’t understand why I need to see a separate doctor when I just saw mine yesterday who wrote the script for PT. I’m only 18 and have been without use of my right leg for over 3 months until now. I don’t have weeks to wait to start walking/driving again. The person on the phone seemed nice, but I found another place that asked for my insurance and Dr. information over the phone and was willing to take me and make me an appointment to start PT just a week from now.

Fantastic experience: They are the best Rehab Service in the business. Dr. Walsh and his staff are nothing but professional. I Thank them all for all their help.

Fantastic experience: Kudos to all the health care workers at Physicians Total Rehab!! They were so caring & gentle yet diligent to help me. Great experience & highly recommend. I can walk now! Stay safe to all.

Negative experience: I had an appointment with Dr. Zellner. I thought I was having a follow up appointment from having an epidural in January but was told on arrival that I was to have another epidural. I expressed concern about the procedure to the nurse due to an up coming work assignment and asked to speak with Dr. Zellner who refused to come see me. He had a nurse, Heather, tell me that he would not see me at all after I asked to speak with him again. Dr. Zellner’s cowardly unwillingness to speak to a patient is completely unacceptable for any kind of doctor. I have filed a complaint with the NC medical board as well.

Negative experience: Got a referral to Dr. Walsh from ER @CFVH, on Thursday Dec. 28th so the following next day I immediately called their office so I could get an appointment ASAP as I’m in great pain from Sciatica pinched nerve on my left side going down to my toes. So I called left voicemail for Dr. Walsh assistant and they said we got your referral from CFVH and that we will call you back once we verified your insurance and set up an appointment. I said thank you I understand about that and that I will wait for you to call to get my appointment. So I Waited and Waited and didn’t hear nothing from this Dr. office so this morning Jan. 11, 2018 I called and once again l couldnt get anyone except to leave a voicemail and once again this was done at 8:15am this morning and no one called so I call back at 1:00pm told to Lisa the Dr. assistant and she told me they didn’t have my telephone number so that’s why they never called and once I heard that I was like you got to be kidding me you got my referral from hospital and all of my contact information including email address and disn even BOTHERED to TRY to contact a customer who has been in pain for awhile now. Wow the conversation I had with this Dr. Assistant blew my mind, once I displayed my Total Disgust she made me an appointment for the end of this month if I hadn’t called ain’t no telling how long I would still have to suffer and be In this excruciating nerve pain. There level of service that I expected from any Dr. office is professional and caring this office LACKS SEVERLY IN ITS HUMAN RELATIONS IT( IS CUSTOMER/Patience. Overall I will find another place that Cares!

Fantastic experience: I love it. Especially the staff. Im looking forward to getting better at this rehab. Anita Washington

Fantastic experience: Everyone there was really great . I enjoyed my visit with them and they help me out a lot thank you you all !!!!

Negative experience: If I could rate negative stars I would give them -5 stars. Nurses are RUDE and DISRESPECTFUL. Told my client they did not care weither he was in pain or the fact he is in a wheelchair with little movement in his legs due to recent gunshots. Dr.Walsh personally had a nurse and manager call and cancel his appointment because he was upset and assist i take him elsewhere. This is after we had to reschedule because they were not well organized now I am a care giver that took a client into the facility for a appointment that was set at a specific time they even called and confirmed the appointment and time but yet when we tried to be seen they insisted we were over a hour late and had to reschedule. My client is a recent recover of serious fatal gun shots of course he is going to be upset that they incorrectly marked him down as late because the scheduled the appointment wrong. But why would they call to confirm a appointment dor a set time and than say we were over a hour late. That is not right they need a better organized staff team. I suggest they go under new management because with poor attitudes and the disrespect that comes from that office is not a good look. I will never take another client that hateful place again.