Unicare Community Health Center - Fontana

Negative experience: UNICARE COMMUNITY HEALTH CENTER in FONTANA is the worst place to seek services. They only care about billing Medi-Cal and not about the patience health. My mom has been diagnosed with Alzheimer's and we have been trying to get the letter to be able to begin with IHSS and also to the neurologist and they keep lying saying they are unable to provide this. They keep making my mom go in to the office because that means more money for them, when in reality my mom should not have to go in when all we need is the damn letter or referral. DON'T TRUST THEM! ALL THEY WANT IS MONEY!

Fantastic experience: 2.4 stars I’m not sure if it’s with the same employees because let me tell You from beginning to start this place is professional & accurate! I’m 38 with artificial hips and have been through so many x rays and mri’s appointments more then you can probably think of and by far Karina,Xochilt & Nurse Ty Nguyen are so nice and professional. They get you in as fast as possible you can literally see their natural will to help people all over the face and energy!.. One of the best medical experiences ever!! 10 Star if I could!.. God Bless Unicare Fontana! Ty!!!

Negative experience: Unicare clinic is something else there staff is very RUDE and Unprofessional make it worst the nurse practitioner is HORRIBLE . We are changing our provider. They should re train the entire clinic get better staff, nurse and practitioner that loves what they do and treats there patients equally and respect.

Fantastic experience: Muchas felicidades ala enfermera aurora es una joven tan agradable educada y linda ,que si llevo un mal día con su buena energía y positivismo me hace el día Amis hijos los trata tan bien un diez para ella

Fantastic experience: I love this place the doctor are GREAT nd SO IS the STAFF

Fantastic experience: This medical clinic is a classic example of the metaphorical phrase: "Do Not Judge the Book by its Cover." Whenever I have a doctor appointment, I usually speak with Rika. To this date, she and other staff members of this medical group have treated me with dignity and respect. They have processed my doctor appointments and doctor referrals very well. No complaints. For the above reasons, I give them 5 stars!

Negative experience: La verdad desde que llega uno a la ventanilla se choca con malas caras ay recepcionistas que no valen la pena que trabajen en estos lugares talvez no es lo de ellas asaber si irán a mejorar algún día no ay amabilidad en este lugar la doctora q atendió a mi niña muy amable

Negative experience: So unprofessional. I always have to wait in the lobby for 1 hour. What’s the point of making a appointment if there not going to honer the time. I HATE coming here.

Negative experience: Terrible service. Even with an appointment you’ll be waiting an hour or longer. Then when you’re finally called in you’ll be waiting another hour or so in the room.

Fantastic experience: I had the most amazing experience at the Unicare on foothill and citrus. I was called in very quickly and the wonderful woman who took my blood pressure Marisol was very kind. My BP was high and Marisol helped me to relax so that I could get the meds I needed to calm my BP down. The NP that saw me Brian Rocha was very kind and let me cry through my emotions. Everyone there was so very kind. Especially Myra Cervantes... If I could give more stars I would.

Negative experience: Quieren llegar al sitio menos profesional del mundo? Lleguen aquí. El peor servicio en el recibidor , las caras menos agradables las ves aquí, tienes una cita y no respetan el tiempo , esperas hasta 1 hora para que te atiendan , aquí son especialistas en hacerte pasar el peor rato del mundo , en poner las peores caras al atenderte , por supuesto y sobre todo en no avisarte de lo que necesitas traer para tu próxima cita ... si pudiera le diera 0 ESTRELLAS

Negative experience: Garbage brought my wife here with our newborn guy at the front desk wouldn’t let me and, our baby in because only patients could come in even tho the whole waiting room was empty and no other patients were here had to go back outside and get wait in my car it was also 100 degrees outside

Negative experience: I’m usually waiting 3 hours just to get checked up even though I have an appointment. I was also scheduled during a holiday and they knew they did not have any appointments that day but still continued to schedule me there its the 3rd time rescheduling.

Negative experience: Muy mal servicio

Negative experience: Called 3 times to make an appointment, I was left on hold all 3 times, the first time I could hear the phone picked up and put down to hang up. Seriously unprofessional.

Negative experience: This clinic reception is very very bad rhea hardly answer yor calls even if you leave urgent message intended to see doctor they would not put be through i needed urgent medicine there answer was get another doctor my doctor is very good but staff are staff could danger life of patients who Q

Negative experience: Would not recommend always a long wait even with appointment. Front desk never makes sure information is correct or ready for next appointment. For an appointment they make you wait for 2 to 3 hours before they see you. They put you in a room and they still make you wait another 45 to 1and a half. Their service is terrible.

Negative experience: My grandma had a appointment today and missed it due to her transportation not picking her up. The lady at the front seat that called her was very rude and aggressive. Ruined the perspective of the clinic as a whole.

Fantastic experience: The staff here is super nice. Haven't had any problems with staff or the dr. The doctor Rica is amazing, she treats her patients so well. Happy to have found a good Dr office.

Fantastic experience: This place is the best they help me when I need I I’m really happy with they service❤️

Fantastic experience: Friendly and carring i love this place ...and really clean

Fantastic experience: The receptionists& doctors are great. I don't wait there more than one hour to be attended. I've been here a couple of times and it seems great. I've read many of the comments and it seems as there is a problem with the receptionists although I believe they're great. There's probably new staff because they seem very well organized. I don't see any broken glass anywhere. The waiting area, patient rooms and restrooms are clean. The receptionists I have spoke to speak both English and Spanish. I would recommend this health center to anyone.

Positive experience: Every time I've came without an appointment ive had to wait for up to 3 hours, once i waited 5. I was furious. Doctors are friendly but reviews are right about the staff. Or at least the front desk ladies. They're mean and seem to not care. Nice and clean for the most part. Didn't get the doctors name but he was is chubby and white, very nice and caring doctor.

Fantastic experience: I read all the comments and was hesitant on going here, but i decided just to take my son here. I’m happy I did. Everyone here is nice. Doctor took her time to explain everything. My son was missing shots. They got him all caught up. Thank God. He’s ready for school.

Fantastic experience: The receptionists& doctors are great. I don't wait there more than one hour to be attended. I've been here a couple of times and it seems great. I've read many of the comments and it seems as there is a problem with the receptionists although I believe they're great. There's probably new staff because they seem very well organized. I don't see any broken glass anywhere. The waiting area, patient rooms and restrooms are clean. The receptionists I have spoke to speak both English and Spanish. I would recommend this health center to anyone.

Negative experience: Worst clinic i have ever had to deal with.

Negative experience: Pinches recepcionistas chafas tardan un chingo

Negative experience: The most worst clinic... unorganized desk...broken glass on window and drawing on mirror and wall... the front people are really annoying and everything bothers them...lastly they stand all in a group laughing and talking while theirs still people that haven't been attended

Negative experience: Worst place, waiting time without an appointment is approximately 3 hrs...and to see the pediatric is hard to see him because he is only in this facility one day a week

Fantastic experience: I read all the comments and was hesitant on going here, but i decided just to take my son here. I’m happy I did. Everyone here is nice. Doctor took her time to explain everything. My son was missing shots. They got him all caught up. Thank God. He’s ready for school.

Negative experience: 1st time meeting my new Dr. Was not happy with reception, oh we cancelled your appointment, standing there soak and wet, I wanted to yell, but I kept my cool, then I was told I was gonna be treated as a walk in. Hello..... Not happy

Negative experience: This place "Unicare Community Health Care" i think there so unorganized with your papers. Be calling you with other peoples appointments also they never put nothing on the records in the computer or something because even though you already have any appointment they'll call you a week after trying to schedule an appointment when you already have one. I recommend you guys too not come here. Also when i had an appointment with them i showed up & wasted gas because when i got there the appointment wasn't for my baby like there just unorganized

Fantastic experience: I've always been handled quickly and with respect. Even as a walk in. I don't know why people put negative reviews when they make them wait as a walk in, but they've made my appointments short and on time. The staff is friendly and helpful!!!

Negative experience: Es la peor clínica en la que e estado y tienen preferencia por la jente según te dan cita y t atienden tres horas después y las recepcionistas de mal carácter

Negative experience: Tardan demaciado mal cervicio

Negative experience: Every review about the front desk people being unorganized is true. They don’t know how to do their jobs. They don’t even care they wasted your time. Even the doctor.

Negative experience: The most unorganized medical office ever. They confirmed my appointment at 10:00a.m. but when I arrived they told me it was at 11:45 .

Negative experience: Horrible! They lost important documents that they needed to refer me to a specialist to remove a cyst that has been bothering me badly and that is unacceptable!

Negative experience: The doctor are great but the front office service is horrible long time waiting ...unorganized

Negative experience: Great doctors they always listen and help you the most too bad the people at the front desk are unorganized and sometimes disrespecful, the wait it's too long. They should change their personal.

Negative experience: The most unorganized medical office I have been to. The wait time is ridiculous. Im switching doctors office asap!!!! The doctors are excellent. Its a shame the front office lags

Positive experience: Duran de maciado en atender