Kaiser Permanente Fontana Mental Health Offices

Negative experience: Kaiser services is not good. Every hospital in the south, just to get a normal appointment takes at least 2 months plus. Even more for speciality appointments such as gynecologist and others. I complain about other countries public health care appointments, being to slow and too long but Kaiser which is private is just as worst. For a private company that has 2 months lag in the their appointment is mind boggling and unacceptable. Not sure if I will renew my membership for next round.

Negative experience: Don't call here to make an apointment and expect help any time soon. The minimum wait for an E-visit is a month minimum. Let alone a face to face. Why do I even pay these people?

Negative experience: These psychiatrists are proof that you can do something for a long time and still be bad at it. You don’t need a medical degree to check things off a checklist, you just need reading literacy.

Negative experience: My husband was having a mental health crisis and desperately wanted to speak with a psychiatrist. Made an appointment on February 2 and the soonest available appointment was on April 30. Was told to keep calling back because "there are cancellations all the time." Long story short, he did not get a sooner appointment. It took 3 grievances for them to 'address' my complaint. I can "rest assured" knowing they take my "concerns seriously," according to the letter they sent me. I recommend contacting the Department of Managed Health Care if you can't get a timely appointment. Maybe if they get enough complaints Kaiser will start taking mental health seriously.

Negative experience: I would rather not share my medical history with the world, but being told to just “get back on my medication” again after nearly a year of working hard to establish healthy coping mechanisms without depending on medication is really hard to hear. The lack is support I have received from Kaiser Behavioral Health, outside of medication, is disheartening.

Fantastic experience: They counceledme when I wanted to quit college my job and when I lossed my job they encouraged me to get a new one. They helped me grieve the loss of my father. They are all professional

Fantastic experience: Great service from staff and very clean

Fantastic experience: Clean semi quite. Professionals short check in wait.

Fantastic experience: They help you with everything the reception people is so nice

Negative experience: Terrible experience in the ER. My 73 yo husband was having chest pressure and hard time breathing. After an hour the triage nurse had him obtain an X-ray, labs, and ekg. I guess they must have been okay because we waited another 3 hours to be seen. Saw the PA for 10 minutes and she said okay to go home. Well we are headed back to another ER since he is much worse after 8 hours. Not a good system. I admit that it’s a ridiculously busy ER lacking staff and rooms.

Negative experience: My Daughter had a horrible experience with a very un experienced Psychiatrist who hadn't even reviewed her chart when she was in his office then proceed to ask her how does she know she is bipolar when its noted in her chart that he did not read.

Negative experience: The eating disorder therapist Kathy Warnell, was the worst therapist I have ever encountered. Under my professional opinion, she deserves to have her licensed taken away, and she should go under evaluation. Look into getting a new therapist. She doesn’t deserve to help people, let alone mentally ill ones.

Fantastic experience: I have a positive experience with my son's therapist here. Nice staff.bright open waiting room.

Fantastic experience: This facility is always fast and almost always stays on time for its appointments. Staff is always friendly, seating is always comfortable, and it stays clean. Can’t ask for much else.

Negative experience: Good luck trying to get a hold of behavioral health on Marygold, they never answer there phone!!!!!!!! Hire more people kaiser!!! Is this What 500 dollars a month for insurance gets me!! Hire more people to answer your phone calls!!

Positive experience: Parking can be difficult during peak hours

Fantastic experience: Really helped out

Negative experience: Can't get service for my son at Kaiser. The youth behavior health is not up to standards. If you are in need don't even attempt to call. You will be scheduled an appointment for next week.

Negative experience: People get sick at the hospital