Zenith Rehabilitation

Fantastic experience: Absolutely love the staff!!! They are so kind and supportive, you can really tell they care.

Fantastic experience: I was in a wheelchair for a year and a half when I started at Zenith with physical, occupational and speech therapy. According to insurance guidelines speech therapy was stopped after a couple of months. Working together the therapists had me out of the wheelchair and using a walker within a month and I have continued to show improvement with my abilities. The therapists positive and reassuring attitude goes a long way in what at times can be discouraging road.

Negative experience: If you have a young child I would avoid this place. Took my then 2 year old son to be helped with speech. They refused to allow me to go back despite me hearing him crying and freaking out. The receptionist said SHE could go back and check on him to ensure he was ok (absolutely didn’t and he wasn’t). After his session he came out with a belly band wrapped around him (I was told it was to help him calm down…..maybe having parents involved would help that….) I did not consent to my son having this used on him. I have an understanding of the policy, but it’s a little ridiculous to not allow a parent to go back to simply check on their young child who is obviously upset. A little grace can go along way.

Negative experience: Zenith Rehabilitation will kidnap your kids!! They did it to me and my son 5/21/24. DO NOT TAKE your kids to this place.

Negative experience: DONT TAKE YOUR CHILD HERE!!!! First visit was great. The therapist met with me to get info about my son. I mentioned that my son is particular and prefers woman. She stressed building a relationship with Theo in order to get the best out of speech therapy. She also offered signing him up for OT as well. My son is considered non-verbal. Had to wait a few weeks due to insurance and illness. Second visit was with same therapist we went back together and went over the goals again. He went back no problem. Third visit diffrent person came out to get him but didnt have me go back. I didn't think anything of it until the same person brought him out and discussed the goals and sesson. Assuming his therapist was out sick, I brushed it off. Fourth visit a guy came out to get Theo. His demeanor was off, but I ignored it thinking he was taking my son to his therapist. About 10min in I hear my son screaming and sounds like he's hitting his head on the floor ( as he does when he's over stimulated) from the lobby. About 10min of hearIng my son screaming and thumping sounds. I walked to the desk to ask in my son is ok. The lady (older, withh short brown hair) said with attitude " if it becomes a problem they'll bring him out." I said " is his therapist with him because he dosent do well with men" she said "I believe she in with him" I sit back down entersct with my toddler. 8 min pass and he is now hyperventilating and the cry has turned to the one he does when he's hurt. I walk back up to the window to find his therapist going through a file cabinet. I asked "is my son ok?" She said "I'm about to go check on him" confirming she wasn't in session with him even though she is supposed to be building a relationship and trust with him. I said "the cry he's doing he won't calm down from without me." She said "ok I'll go now"and left. I sit ack down trying to shake the bad feeling and trying to convince myself I'm overeating. Focusing on my 2yr old daughter whom is in the waiting room with me. Suddenly his crying becomes muffled. I assumed they moved rooms. Then burst of his crying got louder and then muffled and repeated. Confirming he wasn't moved further away and sounded like someone muffling his crying. I walked back up to the desk after about 7mins of this. I asked this girl "could i go calm my son since he's been crying historically for about 25min." She said "hold on" and got the got the first person I talked to. She seemed irritated I was back up there. I asked again if I could go back to calm my son. She rolled her eyes and said "I can go get the therapist" I said " no, I want to go comfort my son" she said with attitude again "we don't allow parents to go back" in which I told her the session is over and I want my son out here now" she roller her eyes again, left and came back and said with more additude "the therapist is coming out" I asked if my son is coming?" She said " I don't know, I told her you wanted to end the seesion" The therapist and the guy holding my screaming son came out. My son leaping into my arms calmed immediately. They told me he was crying because they were trying harder tasks and she came in to have him do preferred tasks. That he stopped crying once they did that. Catching her in a lie, I called her out. I said "no, he has been crying the entire time." She said " yeah" no follow up just "yeah!" I've had my kids in home therapy since they were 18months old. 6 therapist and say this is questionable. As they same it's important to have a successful session. That often requires a parent to come in and calm their child.most of the therapist record the sessions so the parent can log in an check on their child anytime. It's highly suspicious that they were adamant about keeping me away from my son whom was alone with stragers screaming like he was hurt. I will never know what truly happened in session because my son whom is 4yrs old can't tell me. There is absolutely NO reason for a parent to be prevented from helping their child. Especially when the first two sessions I was back there.

Fantastic experience: Love, love, love Zenith! My triplets have received Speech, PT, and OT services here over the years and we are very happy with all of our providers and with the office staff. Highly recommend!!

Fantastic experience: My son has been going to Zenith for a year now. He is in speech and occupation therapy. He was also in physical therapy but graduated that. Being in all 3 that are offered here we have gotten to meet all of the staff members. We absolutely love all the therapist. My son doesn't always feel like he is in the mood to go but they know how to make the kids smile and excited to learn. The office staff is also amazing and helpful. My son has come a long way learning from going here.

Positive experience: Head therapist seems nice, main receptionist is pretty miserable, and they started doubling my son up with another client without telling me or the parent of the other child. Apparently they can still bill you for "individual therapy" as long as it's not more than three at a time. After I confronted the receptionist about this, another parent in the waiting room said it happens frequently, but they don't have a lot of options in this area with their insurance. We're going to be checking out other practices.

Negative experience: Took my son in for his evaluation and loved the head therapist however when our first appointment came around on 6/13 @ 5:45 we pulled in to a empty parking lot and arrived to the office being closed. No call, or reason as to why they closed early considering your website says 6:30pm. Called and left them a voicemail that day and still have yet to hear back from them. We will not be returning. Feel this was very unprofessional considering I had to take off work early to get him there.

Fantastic experience: I love this place. My therapist Rhonda is amazing and is getting me my range back in my hand. I thought it was gone for good. They are amazing with children as well. I see the patience in the way they handle the children

Negative experience: I took my toddler for speech therapy and they wouldn’t allow me to stay in the room with her during therapy. I explained that I didn’t feel comfortable leaving my toddler alone with a complete stranger, but they insisted that I wait in the waiting room. We did not finish the appointment and I took my toddler home. I do not recommend this place at all.

Fantastic experience: When we first came to be evaluated with zenith rehabilitation, with out having any prior information, Miss Alyssa figured out the concerns we had within 20mins of talking to my child. And everything has been positive and the improvement we have seen has been amazing.

Fantastic experience: I have been bringing my daughter here for about a month or so and they have been so helpful working with her insurance so she could come! All the therapists and staff are so friendly and knowledgeable, they always ask about any concerns you may have and communicate with you about your child's progress. Best of all my daughter loves coming here which I can't say about most places and looks forward to meeting with the therapists which makes me so happy and is so great! I am so happy to have found this place!

Negative experience: Absolutely the most incompetent staff I've ever had the misfortune to meet. Asked questions, given incorrect answers. Showed up for an appointment and the therapist wasn't even scheduled to work that day. Don't recommend.

Fantastic experience: I just have to sing this office’s praises! They are spectacular in more ways than one. Annetta at the front desk has gone above and beyond helpful with insurance snags we have dealt with. The speech and occupational therapists are also very friendly and knowledgeable. I continue to be impressed by their services at every appointment. They are all dedicated to their patients and hardworking people here. Also very prompt. On top of all that....they are wonderful with children! They intuitively know how to connect with kids which helps things go pretty smoothly. Very grateful to know the ladies at Zenith.

Fantastic experience: They work so well with Avianna. Rhonda is patient and kind. Very accommodating to parents and the child's schedule.

Fantastic experience: True professionals and great people. Kara is the best she refuses to give up on you. I’m so thankful that I found this place. I highly recommend it.

Fantastic experience: These guys are amazing! They got us in really quick to get my kids evaluated and started them on their therapy right after. My daughter had been on the waiting list for Children's Mercy speech therapy for over a year and we got in to Zenith in one week! My kids absolutely love it and the staff is friendly and very knowledgeable. Highly recommend!

Fantastic experience: True professionals and great people. Kara is the best she refuses to give up on you. I’m so thankful that I found this place. I highly recommend it.