Spring Creek Nursing and Rehab

Positive experience: Since being here for awhile, I am very greatful for the questions, answers and the care that I am getting. I’m not afraid to ask anything and if staff can’t answer, someone will. Very friendly staff and residents. Would recommend Spring Creek Nursing and Rehabilitation Center to anyone.

Negative experience: The 3rd floor smells of urine do not place your loved one in this place, no place to sit out side shared bathroom the entire floor is bad

Negative experience: My dad got a bed sore that’s 9 1/2 inches.Had it for 2 months. He got sepsis. This made his immune system weak. The Dr. said to call hospice’s nothing else to do. Let him pass away. Give him pain medication so he doesn’t feel pain. He went in there a year ago.Because he has dementia. Now he’s going to pass away because of a severe bed sore. Not because of his dementia.

Fantastic experience: Spring Creek is a very nice nursing and rehab facility. All the staff, from administration thru nursing and patient care staff thru housekeeping - everyone was friendly and helpful, and attentive to the needs of the residents and the family. If you've a need, this is the place to choose.

Positive experience: We had issues with the food but the issue has been resolved and we are happy with food now

Positive experience: Good facility, staff are nice people

Fantastic experience: Excellent Facility - Friendly and Attentive staff that are focused on giving their residents the best care possible. Highly Recommended.

Fantastic experience: well, i dont know about the healthcare industry in general. but i have had a couple relatives in nursing homes. one in joliet was good on hammes ave. one on larkin was terrible. i can honestly say that spring creek is clean. the staff is nice. and they are doing a lot of renovation. i mean the rooms are custom built and gorgeous. the director is this nice lady tasha, who i found out is also a nurse. how good is that. i would say they care, and listen. and have a beautiful place. i suggest going inside to actually see the place for yourself. absolutely a great place! its almost comfortable like they are family or something

Fantastic experience: Nice place

Negative experience: AVOID!! Terrible treatment of elderly patients. I was hounded to sign over my father's house even though he had insurance to cover his stay. The "social worker" was either calling me multiple times a day and as soon as I was ready to check him out, she was completely unavailable. They only have a landline and ancient cordless phone if you want to speak to your elderly family member. The social worker was also verbally abusive to of my elderly father as well as his in home caretaker. They also REFUSED to speak with his comprehensive insurance. Disgusting! I also witnessed several of the staff leaving after their shift in tears, ugly crying, over their treatment, as well as how the facility treated their patients. If you hate your family member and want them to get fleeced for every red cent, send them here!

Negative experience: This has to be the most disgusting nursing facility in Joliet, food is left in the dining area often that leads to flies all over the place. Be careful when you ask for water because that room is filled with trash, feces, and everything in between.

Fantastic experience: Great place. Very clean, helpful friendly staff. The location is convenient. My mom needed a place to get rehabilitation after some medical issues. The competent care and therapy has done wonders for my mom. It has been easy to communicate with the facility and all of my questions and concerns have been promptly addressed. Very happy I chose this place for my mom. If needed in the future, this will be my first choice. Truly grateful for the staff at Spring Creek.

Negative experience: DO NOT SEND YOUR LOVED ONES TO THIS PLACE. My mother is traumatized from staying here only for a few weeks. She told me that they treat their patients horribly, especially the older ones. They do NOT care about the comfort of their patients. They didn’t even give her any of her diabetes medication until she was there for 5 days. The nurses are extremely rude. This place should be shut down.

Negative experience: Does not care for the ppl only about the money

Negative experience: They like to hurt old people

Fantastic experience: Facility met my needs, clean, staff very refreshing, very responsive, and even when short staff they provided the care needed. They catered to prioritizing and addressed needs on an individual basis. Would highly recommend to you or a loved one if you are in need of care.

Fantastic experience: I enjoy being at Spring Creek. The staff treat me with respect. Jennifer my aide is excellent and takes great care of me. Josie and Yvette, my nurses do a great job and are kind. The Food Service Director knows I love coffee and always has a hot cup ready for me. The Administrator and Director of Nursing take good care of their residents and I like then very much. I get to socialize and exercise and Vanessa the activity aide is so sweet. This is a really nice place.

Negative experience: Awful place don’t send your family here. Things get stolen n they don’t take care of patients!

Negative experience: This place is the pits. The care or lack of care at this place is abysmal!!!! I would,t recommend this pit for my worst enemy.

Fantastic experience: Home is where the Heart is... Professionalism & Teamwork!

Negative experience: Horrible customer Service!!!

Fantastic experience: Es el mejor lugar para personas de la tercera edad

Negative experience: This place is awful. My grandfather was here for almost two years. Unfortunately, he died here. The treatment I received from the administrator of the nursing home was terrible. She could never remember my name. Always referred to my grandfather as my father. No one ever took the time to go over any admissions paperwork with me the day my grandfather was admitted to explain any procedures, his plan of care, nothing. I never once met the doctor that was treating him either. I will say that the nurses and techs that I met while he was there were very sweet and caring and he always spoke very nicely about them. His personal items were constantly missing from his room as were his clothes. No one seemed to care. The day he died, I came to pick up his personal effects. I called ahead and told them I would be coming to get them. The two nurses or techs literally brought his clothes and personal items down in two clear garbage bags and dumped them at my feet in the lobby and walked away. Really? This is how you treat the family of the recently deceased? At first my grandfather was a private pay patient and then went on Medicaid. After being deceased for over six months now, I still receive bills from this place (which I'm not responsible for) and just recently a call from a law office because Spring Creek placed the account in collections. That's how ruthless they are. They placed the account of a deceased Medicaid patient in collections with a law firm. Let me tell you, if my grandfather had any money, he would not have been in this hell hole!!! This was an absolute last resort. Also, the website for this place is complete joke. The place does not look anything like what the website shows. The picture of the room on the website is completely fictitious. NONE of the patient rooms look like that. The rooms are two twin beds crammed in to a tiny room and you can barely fit another person in the room. It's ridiculous. All the programs and care that the website says they have is completely made up too. I'd like to know where all that stuff was while my grandfather was there or maybe that's just for patients with good insurance. All I have to say is do your homework and if you do find that you have to put your loved one in this place....... watch them like a hawk and ask A LOT of questions.

Fantastic experience: Beautiful renovations and very friendly staff that genuinely cares about the recovery of its patients

Positive experience: My dad is here and what they have done with the lunch/activity room is great. It looks very nice. The aides are very nice.