Patricia Neal Rehabilitation Center

Fantastic experience: Carolina ♥️♥️♥️

Negative experience: So out of all the nurses the only good one was Cindy! She is the sweetest one out there. But My mother in law was in rehab and had a therapist named Sissy. She was very rough with her and when brushing her hair did not care. Now my mother in laws hair was matted and this lady starts to very roughly brush it. And when left alone for a few nights. She would have freak outs in the morning because of that therapist. She was scared of her. I’m glad that she’s out now. And we won’t be using them again

Negative experience: So out of all the nurses the only good one was Cindy! She is the sweetest one out there. But My mother in law was in rehab and had a therapist named Sissy. She was very rough with her and when brushing her hair did not care. Now my mother in laws hair was matted and this lady starts to very roughly brush it. And when left alone for a few nights. She would have freak outs in the morning because of that therapist. She was scared of her. I’m glad that she’s out now. And we won’t be using them again

Negative experience: So out of all the nurses the only good one was Cindy! She is the sweetest one out there. But My mother in law was in rehab and had a therapist named Sissy. She was very rough with her and when brushing her hair did not care. Now my mother in laws hair was matted and this lady starts to very roughly brush it. And when left alone for a few nights. She would have freak outs in the morning because of that therapist. She was scared of her. I’m glad that she’s out now. And we won’t be using them again

Negative experience: This place was cool for me in the beginning, then as time goes on you notice the lies. Looks just like a skilled nursing facility. The patients are pushed into rehab and not ready. The pay is good however like any other company they have their favorites. I quit because one chance is all you get when it comes to my $$$.

Fantastic experience: I recently suffered a stroke and spent a week at PN recovering. My stay reached my expectations and more from the nurses and nurse techs going above and beyond to better help me with my health, to all of the therapists I worked with daily to regain my strength and balance. They are patient and personable and very friendly. I want to thank Mrs Vicki my night shift nurse helping get on the right path to better my diabetes, mrs Katerina my day time nurse tech who really looked out for me and cheeered me on for my progress (she even gave me a tender hug and kiss on the head when she knew I was going home ) my therapists Brooke, Sam, Justin, CeCe, and Amanda - I thank everyone of you for believing in me and for helping me stay strong during a difficult event in life. PM is blessed to have these lovely people they were all angels and I am truly grateful to each and every one of them.

Fantastic experience: I am giving 5 stars ONLY to Dr Hartman. He is an awesome doctor and listens to his patients, when other doctors don’t.

Fantastic experience: This is the first rehabilitation experience and we want to say Thank you! The staff such as Teddy, Tracy, Jessica , Hannah, Natalie, the Pharmacist, all the technicians, we want to express our gratitude for all you done. This is a amazing facility

Positive experience: Great occupational and physical rehab if you've had a stroke or medical incident

Negative experience: I am very disappointed with the discharge management received by Patricia Neal. The inpatient staff were very helpful during my father's stay. However, his discharge was mismanaged resulting in readmission to the hospital. Patricia Neal case management staff were nonresponsive. HIs case worker, after assuring my mother she could call with any issues, did not answer her phone and never returned a single phone call. The therapy received while inpatient was good, but the case management and discharge coordination is unacceptable.

Fantastic experience: I was lucky enough to spend two weeks at the facility. I can honestly say it met and exceeded all expectations. The staff were incredible and the therapy I got helped tremendously. I would recommend Patricia Neal rehab to anyone.

Fantastic experience: Today was my first visit and i have to say it was a great experience. I am a post stroke patient. I was given great news and my hopes have neen renewed. Melaine was great and patient with me. I would recommend this place. For rehabilitation.

Negative experience: Stay Out of Here At All Costs! First, I want to start with the positive things I can say about Patricia Neal (PN): The nurses and CNAs were kind and helped as much as they could. Many of them went beyond the scope of their jobs to make my time there more bearable. Unfortunately, that's the end of the positive. First, the hospital released me from speech and cognitive therapy before sending me to PN. Despite this, I received more of this therapy than any other type. Even PN l said I did not need it, but that all patients get it. Clearly, their claim to individualize treatment loses credibility right there. The first occupational therapy they sent me to was far beyond my ability. This made me feel very disheartened. They put my occupational and physical therapy back to back, which was exhausting, instead of allowing me to rest in between. The tool they use to evaluate patients’ cognitive function was last updated in the 1970s by their own admission; the therapist said that many younger patients could not understand the questions referencing cassette tapes and even though it was funny. Most of their equipment dated to this same era as far as I saw. They explained their giving me extra speech and cognitive therapy, saying that they had to give me a minimum of 3 hours a day, so in case they were late getting an appointment started, they “always give an extra 30 minutes, and it doesn’t matter what area it is in since it is just padding for the insurance.” Well, it mattered to me! I wanted to be getting help to walk again and to use my left arm again. I didn’t want to waste time on inane questions from a 50 year old book with outdated questions. Next, when I was released to attend outpatient therapy at a different facility, the contrast revealed just how awful Patricia Neal was. First, PN never took objective measurements by which to gauge my progress: Each day, it was just “Squeeze my fingers” as a test of hand strength. At my outpatient facility, they used a tool that told them I could exert 20 pounds of pressure with my grip; by week 2, this was 25 pounds (more professional than the squeeze my fingers method). At my outpatient facility, they also have several machines to help strengthen my legs, and they watch each exercise and evaluate my form unlike at Patricia Neal. They also have many updated machines and tools that I use each time both in occupational and physical therapy. Getting to attend my outpatient was actively hindered by PN. Although they asked me several times where I wanted the referral to, they never made the referral. They told me upon discharge that my outpatient therapy would call me in a few days to schedule. When this did not happen, I called them only to find out that PN never made the referral, so I called PN and left various messages, only to have no one call back. A few days later, the outpatient therapy place finally got PN to fax orders with useless information. On the day of my release, it felt like therapy boot camp. They kept making me do all sorts of exercises I had never done before and wouldn’t let me stop. When I asked about it, they said that they had to document improvement for my insurance company. Again, it is clear that they did not care at all about me, just about making money from my insurance company. I didn’t balk too much because I wanted out of that hell hole. When I got back to my room, I was light headed and experiencing tunnel vision (signs of dangerously low blood pressure). I told them I needed to lie down before trying to leave, but the person with the paperwork told me I had to leave because I was already discharged! I lay down anyway because I was about to faint, and my husband made someone take my blood pressure which was, indeed, far too low. Instead of showing any concern, they just said I’d feel better at home. Two CNAs brought me juice and helped me go to the bathroom. Again, I want to say the nurses and CNAs were great! I was unable to even stand up for the first two days at home.

Positive experience: My name is Roger TeffetellerI was in Patricia NealI was in Patricia NealIn2020Physical therapyI am a quadriplegicI was there for a couple of monthsDon't get me wrong the pace isGood for many many people they do miraculous things but accidents do happenI was put in a stand-up frameWhich forces you to stand upYour second time around being put in this deviceI was stood straight up for 25 minutes before I was askedBefore I askedBefore I asked toBefore I asked to putBefore I ask to put me downI pushed through a lot of painThe next morning I could not move whatsoeverThe next day I had an appointment thereI told Trish that whateverHurtMe and that standard frame that I could not moveShe says maybe you need to take some time offHis hands are soShepherd's is a top rated s c i HospitalThey said yes but he could not take meOut of my home it had to be out of the hospital or nursing home a year later nowI thought she had broke my backI got a hold of my care coordinator and asked her if I could sit be sent to Shepherd in AtlantaI then had her send me to Maynardville Willow Ridge rehabIn Maynardville TennesseeI had been there beforeThey then after a monthSent me to k o c for x-raysMy x-rays show did I did not break my back but I did need to see a neurologistAfter hearing thatI told them I wanted to go back homeAbout four months laterI was able to goThis was March2020I got a hold of a neurologist finallyAndHe did a nerve induction testOn my right side everything that went wrong in the stand-up frame is to my left sideEvidentlyI have had a flap surgeryWhether or not she should have put me in that stand-up frame I don't knowThe flap surgery that I hadWhat is because I had a bedsore coming out of UT hospital when I first got hurtSo now I have reached back out to Patricia NealTo see if they could help they said I do not meet their criteriaWhich I don't see why not because they was the one that hurt meI am aboutOne mile from The Schuster NeilNow in a nursing homeI can go to a rehab Physical Therapy that is 10 miles away Foster weekAfter not having therapy for a yearI am back to my same position I was when I started at Patricia NealIt just seems ridiculous I feel like I'm laying on a softball on my left sideDislikeAMuscle head pulled loose and rolled up and stopped at their you're my rib cage

Fantastic experience: Seating Clinic is awesome, and staff, outstanding

Fantastic experience: Arrived as inpatient yesterday as stroke patient. Smooth transfer in, and staff are awesome! Used PT, OT, & SPEECH Therapy already today and am confident of recovery!

Fantastic experience: Incredible nurses!

Fantastic experience: I go there 4 my wheelchair seating clinic. I'm sorry to see Dr. Sharon Glass leave.

Negative experience: My mother was told she could only have a bath every other night .Having to go thru therapy 8HRS a day ,that's quite unsanitary ,especially for a female !

Fantastic experience: Their rehab program and staff are second to none Malia, Mike, Kara, Beth, Trish, Theresa, Valerie, Dr Glass, 4 east and west side staff and even Brock and Robin all awesome to work with they are truly there to make you better. This coming from a 20 year healthcare professional made a patient over night talking. Trust they know what they are doing as I and many others are better for love of the job they do. Insist on going here.

Negative experience: Could use a coat of paint throughout the facility! Blinds in the windows were mostly broken. Very drab place! My husband was there one week. He was there for rehabilitation following back surgery. Food was pretty drab as well. He was due 3 weeks, we ended up moving him else where where he is getting much better care. Dr seemed to discard any input you gave them about past history and just came across as "the educated one" and completely ignored any family input. The only reason this place gets a 2 is because it was a roof over my husband's head for a week and I knew he was safe until I could get him moved. When you walk in it's like stepping back in time and nothing was redone aesthetically to improve this place. Patricia Neal would be very disappointed!