Therapy Network

Negative experience: While I am thankful for the services provided for my son and am the first to attest of his progress thanks to the therapists' enormous contributions, the same cannot be said about the individuals who deal with customer service matters. A few months ago (April, 2025), I contacted the Therapy Network as a means of following up on an administrative matter. Not only was I given the runaround, at one point it was made very clear to me by a particular lady that I must desist with the matter, otherwise it would be very 'sad to see my son seek therapy elsewhere.' Needless to say, I was devastated by this response, especially because I always addressed them with courtesy and professionalism, not to mention that I gave them ample time to assist me in solving this matter. It is shameful that a simple follow up on what would turn out to be an ultimatum of 'cease and desist' that would jeopardize my son's therapy. I wonder how much customer courtesy workshops are conducted by this facility with its personnel.

Fantastic experience: Here at Therapy Network they have such an amazing staff, knows patients by their name as soon as they walk in, Office is clean not dirty like other facilities I've been to, smells clean at all times. The therapist are so wonderful with patients, they give patients little snacks after session but of course they ask parents first if it's ok. Staff is very professional and answer any questions you have. Never had a bad experience with them❤️❤️

Fantastic experience: They have the most respectful, understanding staff that I have encountered. The therapist are so amazing just love their interactions with the patients. Office is clean and smell cleans as soon you walk in.

Negative experience: I regret to say that my experience with the professional rehab services for my daughter's speech therapy has been incredibly disappointing. Every time I reached out for information on when she would start receiving services, I was met with the runaround. The staff's customer service was shockingly poor, and it seemed like they had little interest in actually providing the services we desperately needed. This lack of transparency and professionalism has left me with a feeling of frustration and disappointment. I sincerely hope that they can improve their communication and service quality for other families in need.

Negative experience: If I could give these people 0 stars I would. I have been waiting for over 2 months for them to verify my insurance and give me an appointment. The insurance verification person Pricilla is a joke. Never in the office before 11 and always leaves before 4. This place is a joke. Clearly do not care about people. Would never recommend! FYI don’t even bother responding to this m, they are just empty words to make it look like you care.

Fantastic experience: My grandchildren are being seen for therapy here and I’m satisfied with their services especially with the therapist. I noticed my grandchildren improvement. Thank you Therapy Network

Fantastic experience: I recently started bringing my son and the experience has been fantastic! He's warmed up very quickly to the therapists and always looks forward to his next sessions!

Fantastic experience: My son started Speech Therapy here at Therapy Network over the summer and his progress has been amazing!!!! Staff is attentive and quick to answering any of my concerns. The therapist have been wonderful as well !!! WOULD RECOMMEND!!!!

Negative experience: Coming from a certified pediatric nurse, this place was dirty and they lacked so much in customer service skills. Especially during a pandemic, it’s expected to walk into a business and it be super clean. This wasn’t the case, the curtains were dirty, and the floors and the walls. I still decided to give this place a chance, I didn’t want to move my son so it didn’t affect his progress. His therapist that was so sweet went on maternity leave so he was with someone else. One therapist told the other my two year old had an attitude, I was not allowed into his session. I was bothered and asked the therapist (she took my son and as I was trying to walk in with her she told me she didn’t allow parents), afterwards I asked her what the policy was on parents and was told “I DONT ALLOW PARENTS, it’s my first day here. I was told your child has an attitude and you tried to leave last session to run errands.” This is ridiculous, she said her supervisor and her had decided to make this change when nobody communicated this to me BEFOREHAND. I made sure to tell her this should have all been communicated instead of blindsiding me and then apparently talking about my son. And I had never tried to leave during a session. If there isn’t a love or PATIENCE for children then why work with them. If you want effective communication, a sanitary place for your child, and kind loving staff then DON’T TAKE YOUR CHILD HERE. We have since moved to a different place and WHAT A DIFFERENCE.

Fantastic experience: This company has one of the best therapists!! My son has received PT, OT, ST, and his progress has been magnificent.

Fantastic experience: Llevo años recibiendo terapia para mí hijo en este lugar. Me gusta el servicio, porque siempre se han preocupado por su progreso.

Negative experience: Horrible customer service horrible horrible.... and rude rude , not recommend this place