Focused Care at Summer Place

Negative experience: I am writing to share my experience regarding my grandmother’s recent stay at your rehabilitation facility. While we are grateful for the few dedicated staff members who demonstrated genuine care during her time there, there were several issues that we found deeply concerning and feel compelled to bring to your attention. Upon our arrival, we were not properly acknowledged or greeted. The front desk staff member appeared disengaged, occupied with her iPad, and did not inquire about our purpose for visiting or whom we had come to see. At the same time, a housekeeping staff member was mopping the entryway around 10 a.m. Although a caution sign was in place, wet floors during high-traffic morning hours could present a significant safety risk—especially for elderly patients or visitors who may have mobility or balance challenges. As we walked to my grandmother’s room, I noticed that full patient names were visibly displayed outside the rooms, which raises serious concerns regarding HIPAA compliance and patient privacy. Even more troubling was that several patient room doors were open, and patients were exposed in a way that compromised their dignity and privacy. When we arrived at my grandmother’s room, she informed us that no staff had checked in on her since her arrival. I want to clarify that my grandmother is fully mentally alert and aware. When we asked why she hadn’t used her call light, she said she had—multiple times—but after waiting for hours with no response, she simply turned it off in frustration. The linens provided for her bed were also stained, which is unacceptable by any standard of care. A nurse eventually came in to speak with us; while he was courteous, it became evident that my grandmother had not yet been fully admitted, and there was limited information available regarding her care plan. This left us questioning the level of care she had been receiving up to that point, and whether she was truly being attended to or simply occupying a bed for billing purposes. Later, I overheard my grandmother’s name being mentioned at the nurses’ station. When I asked if there was any concern or if something was needed, the response I received was unprofessional and dismissive—certainly not the standard of communication or respect one should expect in a healthcare setting. While one might ask why we didn’t remove her immediately, we were informed that insurance approval for a transfer would take time, and space at other facilities would be subject to availability. Now that her stay is coming to an end, we are thankful for the handful of staff members who did their best under the circumstances. However, I would strongly recommend that any families considering this facility for short- or long-term care take the time to personally visit and observe the environment before making a decision.

Negative experience: This place is horrible my mother was there for rehabilitation the staff is very rude the nurse couldn't tell me much about my mom condition my mother was unable to get a drink of water more than 6 hours I went to desk ask for sheets to make her bed it 2hours to get some they where stained and dirty looking went out and purchased sheets and pillows cases no one never came after the call light was on for 40 minutes till I cut it off I seen other residents in room necked and doors to room open they deserve better than that food is served cold condiments not on the trays there are no phones in the therapy room dirty towels and gowns in bathroom floor the place need to be shut down worst workers I ever just there for a check doesn't care about the residents I wouldn't bring my dogs here. Horrible Place !!

Negative experience: Attitude regarding their responsibilities when questioned

Negative experience: Visited a friend on a Sunday. At noon he complained he had not been fed. His diaper was dirty and staff knew about it. On way out 5 staff members sitting around playing on their phones.

Negative experience: Absolutely awful place. If you look at the reviews, all of the good ones are about the work environment and all the bad are about the actual care of the residents. They have no care or compassion about their residents or the ones that care about them. They deem residents fit when they are obviously not safe to be left alone roaming around beaumont and keep no track of when residents leave and when they are expected to be back, putting them all in incredibly dangerous positions when they are meant to be looked after by the people at this home. I wouldn't trust this place with a pet rock, much less a loved one. If you care about the person you're placing in a home, PLEASE choose somewhere else for their safety and quality of life.

Negative experience: We found a lady stranded outside in the heat near Dillards. She belonged to this nursing home and we called the nursing home and they were absolutely horrible. These people deserve to get sued for all they’re worth. They said they didn’t keep record of when people came and left and that’s why they didn’t know she was stranded. We found her stuck on a curb in her wheelchair. Her legs were burnt and she had a visible diaper and catheter in. It was absolutely horrendous. EMS and Cops were called and the situation was taken care of regardless of how uncaring this facility is. I really hope they get what they deserve. The person on the phone was “Jana”. And she was uncaring about this resident and didn’t care that she was out in a sunny parking lot and dehydrated. Please don’t put any of your loved ones in this facility unless you want to find them in deplorable condition in a hot parking lot.

Positive experience: Good and bad. They don't have enough help here for all the people that are here.

Negative experience: My mom died in that facility 6 years ago. And the days leading up to her death, the staff there are slow. I feel like they're the reason my mom died. They let my mom sit in pain for 2hrs before they came to check her out. Some of the staff had attitude problems. I took care of my mom better than them while she was there. They couldn't tell my mom had a touch of dementia before she died, they just told me that was a reaction to the medicine they gave her for nausea. I had left and went to church and when I had gotten back, she told one of her nurses had an attitude with her and was rude to her. They let her go 30 minutes without oxygen. Within them 30 minutes she died, right in front of me. They better be glad that I was too distraught to sue them for my mother's death. I felt like they intentionally lost the key to the oxygen room, just for my mother to pass away. Til this day, I can't see my mom, I can't hug and kiss my mom, I can't even call my mom on the phone. I'm still traumatized by my mom's passing. My fiance has to calm me down after every breakdown. I miss my mom so much. I just finished crying and my fiance had to hold me. Every once and awhile I have a breakdown. She died before I can turn 30. I was just 27 at that time.

Fantastic experience: The staff is very professional. The building is always clean and smells clean. The atmosphere at the facility pleasant. The resident attend activities in the facility and out of facility. This is definitely a place to bring your love one for short term or long term stay.

Fantastic experience: Focus Care at Summer Place has the strength to keep the residents going this facility is a very nice place to be its quiet and very clean with the most wonderful staff and admin is texas WOOHOO!!! Thanks summer place staff and residents for all that you do

Fantastic experience: Summer place is a wonderful work environment. Everyone is so friendly and helpful! Nadine Morris is on top of her game when it comes to housekeeping and laundry! 10 out of 10 would recommend

Fantastic experience: Nadine Morris the housekeeping supervisor is wonderful to work with and summer place is an amazing work environment everyone is nice an great with your family members

Fantastic experience: Very friendly caring stuff. Nadine Morris keeps everything clean and smelling great!

Fantastic experience: The staff is very professional. The building is always clean and smells clean. The atmosphere at the facility pleasant. The resident attend activities in the facility and out of facility. This is definitely a place to bring your love one for short term or long term stay.

Fantastic experience: The staff are very passionate, knowledgeable, and provide great care. Rehab department is awesome with several success rehab to home stories. Residents love all the creative activities and look forward to the weekly community outings.

Fantastic experience: When providing top notch care to all residents everyone in this facility from housekeeping to dietary to nursing to activities including all admin staff always comes together as a team to make sure each resident gets the best care possible. I am proud to be apart of a team with so many wonderful talented and caring people.

Fantastic experience: Summer Place is a great place to work. Staff members are like family and are dedicated to the residents health and overall well being. We all go that extra mile to ensure that the residents are happy, healthy and receiving the best care we can provide for them

Fantastic experience: Great place to bring love ones, therapy is awesome and does an excellent job, lots of daily activities, friendly staff, and administrative staff is very helpful. Highly recommended.

Fantastic experience: The admin staff is phenomenal residents are always active in numerous activities ! Would highly recommend

Fantastic experience: Nurses at this facility go above and beyond to make sure all of the residents are well taken care of and that all concerns are handled appropriately and in a timely manner. Residents here are happy and throughly enjoy the activities put on by the Activity Director, Yo-Yo. The staff here always come together and make sure residents care and safety is their first priority! If you need long or short term care Summer Place is the place to be!

Fantastic experience: As a Hospice Nurse Visitor I found All Staff to be very very helpful. Nurses were very considerate towards my patients needs.

Fantastic experience: A dedicated and caring staff that really takes care of the patients.

Positive experience: Good place

Fantastic experience: Nadine have a very sweet personality

Positive experience: Great loving people at this facility.

Fantastic experience: I really enjoy working at Summer Place!! Our work family really works cohesively to execute the residents' plan of care. The activity director is sure to have some type of activity for the residents to enjoy. Our nursing staff is attentive tour residents' needs; when time allows the nursing staff will fill-in other departments to ensure the new residents are comfortable in a new setting.

Fantastic experience: Wonderful administrative team at this facility. Highly recommended. Staff goes above and beyond to care for loved ones.

Fantastic experience: Summer Place has a great group of loving and caring staff. Their service is next to none. The staff there is well rounded and educated at their job. Food taste and appearance is great. Keep up the great work.

Fantastic experience: My mother has been at this facility since March 2020 (a week before lockdown), and I can't say enough wonderful things. The staff, nurses, CNA's, therapists, etc., have been a blessing to my mother and my family. I truly feel my mom is loved and cared for by everyone at FCSP!!

Negative experience: This place is horrible and very unprofessional. I’m a RN. I tried calling to check on a patient and they put me on hold for 10 mins at the nurses station. I hang up and call back and explain what happened. She puts me on hold without saying a word. I stay on for about 5 mins with no one answering the phone. I hang up and call back. They must’ve recognized my number because she picked up the phone and hung up immediately. They’re very unprofessional. I wouldn’t let them look after my dog. And I never did talk to anyone.

Negative experience: Negligent. No compassion. Do not use this facility. They will not take care of your loved ones and a strong possibility your loved ones will be worse off after spending any amount of time here.

Fantastic experience: My dad has been a resident for over 5 years. While the nursing home industry has been challenged due to the Pandemic, Focus Care has provided my dad exceptional care through it all. Their Administration, Nursing Staff, Therapy Dept, Housekeeping, Dietary & Laundry Staff are always ready & willing to address any concerns I have.

Negative experience: Lousy nursing care! Almost killed my Aunt by neglect. I do not recommend. Litigation pending.

Fantastic experience: The activities coordinator just organized light make overs for selected residence and it turned out great there was photos taken. Also I witnessed the new management purchasing cupcakes and having food catered on weekends super nice . They previous nursing home staffed medical transportation for my moms eye surgeries and for my mom to attend several funerals for her siblings. I had some run ins but way more good things to say then bad. They do there best.