Samaritan Health and Wellness, Inc

Positive experience: It's personal.

Fantastic experience: I had a wonderful experience at Samaritan Care, a nonprofit health clinic that truly embodies compassion and professionalism. Cynthia Marshall, MSN, APRN, FNP-BC, was not only incredibly knowledgeable in evaluating my health issues but also had a delightful sense of humor that made me feel at ease during my visit. Sabrina Mirra, CMA, was equally impressive—her gentle touch and caring nature made what could have been a stressful blood draw surprisingly comfortable, especially as someone who is typically uneasy with needles. Additionally, the front desk staff were exceptionally friendly and welcoming, setting a positive tone for my entire visit. I left feeling valued and cared for, and I highly recommend Samaritan Care for anyone seeking compassionate healthcare.

Fantastic experience: I'm so grateful to Samaritan Health and Wellness for their individualized and knowledgeable care I received. Kamryn and her wonderful team took the time to listen and complete a thorough evaluation. I've gone to countless doctors but to no avail. For the first time, I truly feel supported and heard and that I'm finally on a health and wellness journey. Thank you Samaritan Health and Wellness for all that you do!

Fantastic experience: Can’t say enough good things about the office ! From the minute you walk in you are greeted with a smile . Dr. Marshall provides service and time with her patients like I have never experienced before . She listens and genuinely cares about caring for you . The only downside is that they don’t take insurance but with that being said I would gladly pay for my visits than experience the other kinds of healthcare that I have experienced in the past !

Fantastic experience: I am incredibly grateful for the excellent care I received from Cynthia Marshall, DNP,. She took the time to listen to my concerns, thoroughly explain my treatment options, and answer all my questions with patience and clarity. She is an outstanding healthcare provider, and I highly recommend her to anyone seeking top-notch medical care. Thank you, Cynthia, for your dedication and kindness!

Fantastic experience: Great personal working here. Great pricing. Friendly staff.

Fantastic experience: I can say nothing but wonderful things about Dr. Cindy and the wonderful staff here! I highly recommend their services!! Dr. Cindy is the best doctor hands down in SWFL!!

Fantastic experience: This place is Amazing I wish I found it sooner but I am here now I couldn't believe that "I" was being helped out and Really listened to...Staff and Cindy is Amazing Keep up the good work Thank Again Lisa M Smith

Fantastic experience: This place is amazing & Dr. Sue is sent from above!! They allow me to get the care i need without having insurance.

Negative experience: My sister, who has severe social anxiety and may suffer from bipolar disorder saw Cynthia, a nurse practitioner, who did nothing but interrogate my sister and yell at her. My mother took over at that point and Cynthia had the nerve to laugh at my mother when my mother asked her if she was a Christian. This is supposed to be a Christian organization? My sister admitted to Cynthia that she had gone off of her meds. Cynthia demanded to know when my sister had stopped taken her medications and my sister honestly did not remember (which anyone who has taken a Psych 101 course would know that people who are bipolar are prone to going off their medication on and off). Cynthia then accused her of lying and basically told my sister that she should try harder to become a productive member of society. There are more details, but I am reserving those for the formal complaint I am sending in an attempt to have her license to practice revoked. Thankfully my sister was not suicidal as it could have gone very differently. This woman is a danger. Do not let her interact with your loved ones if you care about their wellbeing. Saluscare has better staff members when compared to this woman. Now here is where I will be very careful. There is a pastor there that provides counseling as well. I would avoid that. The man has contradicted scripture. We are warned about such counsel in the Bible.

Fantastic experience: Dr. Sue is such a wonderful blessing to our community. She is kind, compassionate, loving and truly cares about her patient's physical and mental health. She has been our family doctor for years and we highly recommend her to everyone. Her gift for treating patients while incorporating the word of God when needed is so comforting. If you're looking for a doctor, Dr. Sue is without a doubt the best!

Fantastic experience: I can not recommend this office enough, everyone was so pleasant and welcoming. My husband and I both had appointments and we had to bring our young daughter and they were all so kind to her. The front desk staff, medical assistant and NP Cynthia were all amazing and knowledgeable. Thank you for such a wonderful experience.

Negative experience: I had an appointment with Dr Sue. She seemed very caring and compassionate until I told her that I think I may be transgender. She looked at me square in the eyes and said “You’re not”. She then went on to give an example on how she would make a good thief, but since she doesn’t act on it by stealing, she isn’t one. I was in shock at this point of the visit so I didn’t have the mental capacity at the time to question her on what she had just said. I just decided not to go back. Putting your Christian beliefs in front of your duty to practice medicine in a non judgmental way is not only not okay, but very harmful.

Fantastic experience: I can’t saying anything but great things from the front desk to Cynthia Marshalls this is the best care you can ask for I thank everybody there you guys are amazing thank you all so much for making me feel comfortable again with doctors.you guys rock!!

Fantastic experience: Always A Great Visit With Cynthia, She Is Very Professional & Down To Earth Person.

Negative experience: Very disappointed in service. I have now called TEN TIMES and no one answers. How are they supposed to help people if no one answers when they call for help?

Negative experience: Made an appointment for 9 am. They have 2 addresses btw that weren't updated. 1 off skyline 1 off cape coral parkway. They use to be at cape coral parkway then they moved to skyline. So I go to skyline . Then the gps next day tells me to go to cape coral. So I call and let them know I went to there what is now their old location and that I was on my way. I was told if I don't get their in 10 minutes my appointment would be cancelled. Horrible way to make your patient feel loved and welcomed. 1 star for effort and care. Horrible you guys use to care.

Fantastic experience: Cynthia did an amazing job at calming my nerves when I had a Brest cancer scare. Also she explained all the other health benefits they could help me with here. Anyway, from the front end ladies to the doctors, they were amazing and very comforting. If I could give them a 10 I would!

Negative experience: Do yourself a favor and find yourself a real doctor these folks here are confused as to what Services that providing what the. But don't make sure they collect your money asap but everything else is at their leisure. I seen the nurse practitioner Cindy waste some time and me everything she recommended was with our building and they couldn't even schedule blood tests. They wanted me to keep driving back-and-forth to pick up paperwork. And then when I want to go to blood test then they're putting on That I needed to fast before test so they took blood and was useless very unprofessional. Especially nurse practitioner cindy

Fantastic experience: Who in their right mind would give a 1 star to this organization? If you have an issue that isn’t directly related to care received, do not do that! I’ve been a patient here for years with Carmen and all I can say is this place is a God send. From day one I was treated with kindness and respect from entire staff. A practitioner who knows their stuff and always offers up advice to steer me in the best direction health wise. What’s RARE in Florida is affordable healthcare in any aspect of the word. This place is so affordable, it has allowed me to check in on my health much more frequently than I would if it weren’t around and that means a lot! Thank you guys for everything y’all do daily!

Fantastic experience: Thank you Dr Sue for everything you have done to help me through some difficult medical conditions. You are a very good and caring person. I have recommended you to a few people without insurance. They thanked me. Thank you so much for kindness and the medical advise which has helped me greatly. God bless you.

Fantastic experience: Thanks God for all the hard work you doing. Amazing staff

Fantastic experience: This is a wonderful practice!! I can’t say enough good things about the people here! Dr. Carmen Sylvester is our family Doctor & Dr. Cindy Marshall is our sons doctor. They are the kindest, warmest practitioners we have ever had! They also have the option of tele-health appointments which is a lifesaver when your kid is sick at home, and also only costs $49 with no insurance. The front desk staff is also very warm and helpful. Highly recommend this wonderful office!

Fantastic experience: I took my ten month old son here for the first time yesterday. We had the opportunity to see Kamryn. We had the greatest experience. Kamryn took her time when seeing my son and was sincere when hearing our current concerns. We left so happy. Very thankful to have found this office to care for our family!

Fantastic experience: Cindy Marshall was my nurse practitioner and she went above and beyond to take care of me when I was sick with Covid. She was willing to help me after hours. She is a lifesaver.

Fantastic experience: I can't say enough amazing things about Samaritan! All providers are great, Cindy though she is AMAZING! I felt like she was a perfect patient advocate for me and has me on a path to better health in all areas of my life. Thanks Cindy!!!

Negative experience: Don't recommend. NP is always late, condescending, doesn't listen, very passive approach to health concerns/needs and they charge too much. Manager does not help.

Negative experience: This doctors office charged me 15 dollars for missing a appointment during a already difficult time. This establishment is taking advantage of people when they are struggling the most. Disgusting and disappointing to say the least thank goodness word of mouth is still the greatest source of information and advertising

Negative experience: The only reason I am giving 2 stars, instead of one, is because Joelle was a great therapist. The problem we had was with Cindy, a np. If I was not there to witness what my daughter went through I would not have believed it. My daughter is having severe depression and anxiety. Cindy was very rude to her. She felt like she was being interrogated by Cindy. She is not a sympathetic person and needs to go back to school to learn how to deal with her patients. My daughter was so upset she left her computer, they weren't meeting in person, and went into her bedroom. I then started talking to Cindy. I am a very patient person. Well Cindy was so rude to me that I did lose my patience. I called the office to let them know what happened. My daughter was worse after the appointment with her. Yes, she did stop taking her meds. A lot of people with issues do. Cindy was mad at her for not calling her and telling her. If Cindy was a kinder person she would have. Sounds like Dr. Sue is good. Wish we had her. Sorry Joelle, that this did not work out. My daughter has insurance and will be going elsewhere.

Fantastic experience: Great price per visit staff is always great.

Fantastic experience: Really helpful and caring. God blessed this place and all the staff

Fantastic experience: I recently moved to Cape Coral, FL for nursing school and part of the entrance requirements were to get a physical, TB Test and vaccinations. I visited CVS Minute Clinic because I knew I could walk in without an appointment and their pricing was reasonable without medical insurance. During the appointment, we noticed that my blood pressure was a little high. Mary, the Nurse Practitioner, recommended Samaritan Health & Wellness, as a primary provider, because they offered affordable pricing for those without medical coverage. I made an appointment with Cindy Marshall, a family nurse practitioner, at Samaritan Health & Wellness. During my visit, she was down to earth and had a great sense of humor. I could easily tell she loves what she does! It shows in her patient care and demeanor. She also sent my prescription to Publix, where she knew it would be free!! She went above and beyond for me and I know she will do the same for others. I highly recommend Samaritan Health & Wellness to anyone currently without medical insurance in the Cape Coral/Fort Myers, FL area.

Fantastic experience: A true God-send organization to so many people. Dr. Sue is fantastic. There’s a reason why so many people trust Samaritan!

Positive experience: We love Dr. Sue Hook. She is amazing and very caring. However, her “Nurse” Justine is one of most disrespectful, rude people in a professional capacity I’ve ever encountered. The rest of the the office staff is very nice. They do continue to make excuses for Justine’s unprofessional behavior. Otherwise, I highly recommend them and the whole ministry of Samaritan. My only hope is that Justine can change her attitude and learn how to treat ALL their patients with love and patience.

Fantastic experience: We are so thankful for this place and for everyone who works over there. Dr. Susan Hook is the best. The staff is always polite and super helpful. They are a blessing to my whole family. My youngest daughter does therapy with Pastor Joel and she loves it. She says he is the best. Since she started the therapy she’s less depressed and he helps her a lot with her though process. She always looks forward to the next visit. Thank you so much for your hardworking and for being a blessing.

Fantastic experience: Dr Hook is one of the best doctors I have ever met. She treats you like a person and not a number. No question is pushed aside. She never hurries you and will take as much time as needed. Strongly recommend her!

Fantastic experience: Dr. Sue is absolutely amazing! This place is just what I needed. From the sign in to the check out, everything and everyone was wonderful! Thank God, thank God, thank God!

Fantastic experience: Best place to get medical help...all staff extremely pleasant and caring. Dr. Sue is the best.!!

Negative experience: Rude and sanctimonious

Negative experience: My husband and I are full time campers--I called to get a re-fill on a prescription I have been taking for years. It took approx. 1-1/2 weeks to get it re-filled out of state and then it was incorrect. I fail to see why it would take so long to re-fill one prescription. I had to call Samaritan several times and so did Walmart !! Get your act together people !! Looking for a new doctor.

Negative experience: We really needed some counseling to start a healing process and get some guidance. We made the appointment, went to appointment and was told they wouldn't see us because we weren't married. I understand this is a Christian based organization, but as a person with my degree in Religion it really floored me that they would turn away a couple seeking help and healing. The very name, Samaritan, should be the purpose of the place but instead of being good Samaritans, they judged us and turned us away. I guess it was for the best because I wouldn't want to get help and guidance from such non Jesus following people.

Fantastic experience: Professional, knowledgeable. 5 star treatment. ALWAYS!

Fantastic experience: This was my first time here and i finally found a doctor who genuinely cares. I can’t praise Dr.sue and her staff enough!! Everyone was so kind and caring!! It felt like family. I highly recommend Dr.sue and her wonderful staff!! Thank god for people like you!! From the kind nurse practitioner to the nurse to Dr. sue i really was blowen away with the compassion you all had!! Thank you for being my new Dr!!

Fantastic experience: I would like to say the office manager she is very caring and sympathetic and gave me some good ideas and handled my issues I had. I have very complicated health issues and it’s overwhelming and has been since I moved to the Cape Coral area to help take care of my 62 year old mother and it has been overwhelming establishing new health care due to my illnesses and disability. I literally was at my end of my rope between basically drs not understanding or even knowing how to treat me or their fear to and I will not take any normal pain meds like opiates and there’s a lot of meds I cannot take. The front office staff as well was very empathetic and caring. I think the PA is overwhelmed but when she can take the time and put herself in the patients shoes she can be outstanding. She didn’t understand my illness vascular ehlers Danlos syndrome and didn’t understand that piriformis syndrome refers only to when your piriformis muscle irritates your sciatic nerve. Additionally, your piriformis muscle is not located in your lumbar spine, but rather in your buttock. Therefore, strictly speaking, piriformis syndrome is not the same thing as sciatica and how it affects EDS patients differently due to our collagen disorder however she was willing to look over my records she said and help.

Fantastic experience: Excellent staff and doctors. We always get timely appointments. We never feel rushed through our appointments. I love that they are Christians and understand our values and are always very helpful.

Negative experience: Staff is rude. Visit price went up without notifying the patients and they can't even treat you ASAP for STAT Reasons. I do NOT recommend going here to ANYONE.

Negative experience: The mental health services here are useless. Both for adults and kids. Very bad experience. JC is turned me away in a crisis and cancelled my appt. Didn’t suggest any other options except sorry we can’t help you. What if my crisis had lead me to suicide!!?? I was assessed by the intern AND I see the dr. Which by the way... is REQUIRED to get mental health assistance here!!! Not a psychiatrist-their doctor. It’s ridiculous!! The is a very poor resource for assistance or even to get resources from. Worse than public health department. :(

Negative experience: I have been going to this practice off and on for over 3, maybe 4 years. I will not be returning to this practice. It’s sad. It’s not just the provider that makes or breaks a patient/provider relationship, it’s also the staff. I called the office on Tuesday 1/16 due to extremely elevated blood sugar issues. When i finally received a call back, the medical assistant, Daisy, asked me why i had bothered to check it in the first place, who i had borrowed a glucose meter from and proceeded to inform me that I am probably a diabetic. I am a diabetic, i own a glucose meter, i am well aware of my medical issues. Daisy dismissed my issues and would not listen to my concerns and abruptly ended the call with an “I’ll call you tomorrow”. The following day, my blood sugar was even higher, and at a very dangerous level. I had to call the office again because she never called as she said she would. I encountered a lady by the name of Maris, who treated me like a second rate citizen, would not allow me to explain my situation and even though my blood sugar was dangerously high, she refused to allow me to speak to anyone. When i insisted that i needed to talk to someone, she said “you can wait on hold until someone comes out of the room”. I finally was able to get a call returned by Daisy, who at that point informed me that she had been “too busy all day long to give Dr Sue any of the messages from any patients”. She then told me that her (daisy) recommendation was that i need to take some meds, which i am not able to take. When i again told her of my issues and reactions to that medication, she stated that i can take half. (I didn’t know that an MA has the ability to make decisions for a patient) she then stated that she was going to talk to the provider that next day, and call me back. She never called. I found another practice, where i was seen immediately due to the dangerous increase in blood sugars and was given meds. Today, 1/19/2018, i received a call from Daisy who said that i would have to wait until my February visit to get meds to control my blood sugar. I informed her that i would not be needing her advice or any following appointments because i decided to go elsewhere for care. She then got very defensive and at that point i explained to her that the issue that i was having could very well have led me to have a stroke or fall into a diabetic coma due to her lack of concern. She continued to argue and speak over me, which led me to say, “BYE DAISY” and hung up. I hope that other patients are treated with more kindness and are given proper care when it is truly needed. I am surprised that a place like this allows patients to be treated this way and allows their staff to give such a poor example of what the ways of Christ truly are.

Fantastic experience: Amazing beautiful people!

Fantastic experience: Praise God for everyone who worked to make Samaritan happen in our community. I'm grateful for the care I receive there more than I can say in words. Please support their work if you can, and Amen to everyone who does so already. -Annie

Fantastic experience: Where were you guy all my life,Samartin Health Clinic! The Best

Fantastic experience: The service was great, the physicians spend the time asking questions and getting to know you. The wait is undet 15 minutes and the facility is extremely clean. I am very happy to habve found this place .