Northland Rehabilitation & Health Care

Fantastic experience: It's a great place. Staff truly cares and there's a great success rate in getting back home.

Fantastic experience: I absolutely love working for Northland rehab. The staff has welcomed me with open arms and it’s one of the best places I’ve worked.

Negative experience: The most depressing place I've ever seen in my life. Mostly staffed by African immigrants with limited English, the elderly are left to lay in their rooms all day if they are immobile, the food is below school/prison cafeteria levels. The whole place feels like the Reaper is standing over your shoulder.

Positive experience: The food wasn’t great and they snapped at a patient

Fantastic experience: I was scheduled through agency to come and help them out over the weekend on day shift, I’m giving them 5 stars because the weekend staff on Ltc 1&2 was amazing . Really was nice and welcoming. Even the patients was nice to me … i would Definitely come back if they ever need me again but only if I’m on LTC . Thanks ladies for being so polite you guys know who you are .

Negative experience: Worst place ever to bring your loved ones. Dietary dosen't follow people diets. When the card says NO ORANGE JUICE OR LEMONADE, it mean you don't give to them. When they ask for milk, give it to them don't deny them. When they fall and only report 2 falls and not 4 falls. Nurses and Cna don't care. Take over 45 minutes before they come in to see what you want. When you call and ask about your love one you get I'm not his nurse today, then you ask to talk to the nurse well no one at nurse station. Not giving breakfast and then when ask being told they had breakfast. Liars liars!!! I will take this further! I will report them to the state of Missouri. They need to be investigated. They need to treat there residents with dignity and compassion!! They also need patients and not snapping at there residents. Learn how to lift someone off the floor and not by man handling them and hurting them. I am not impressed at all and I am looking for a different place.

Negative experience: If there was a zero I would rate it a zero I would not ever take your loved one there if they're not able to be fully mobile. My mother was there for rehab and though that part was ok after hours no one took care of her they got her to bed when ever they got to her,they didn't take her to the bathroom and one day it was 12:30 in afternoon before someone did and that was because my niece went there. They lost all her clothes. I went to take her out of there and the last night they put her to bed without a depends diaper. I had a camera in the facility and let the social worker know what was going on but they just don't care.I tried to get hold of director of nursing and they refuse to return my call but I am taking matters further. Do not send elderly parent to this place they will be neglected after staff leaves

Positive experience: This facility could benefit in training employees in a better way of communicating rather than snapping. I had a problem with a nurse and had to wait in upwards to an hour for meds when in dire need (had just done 2 hrs PT and OT). This was addressed as soon as I reported it. The food is always prepped for elderly patients that could choke so, a decent meal meal for myself we're few and far between. The best thing about this facility were the Therapists both OT and PT. Thank you to the administration who were kind, compassionate and patient enough to listen. PlEASE NOTE!! This is a non-smoking facility and does not recognize Medical Marijuana as a medication. No Edibles!!!! But Rules are rules!

Negative experience: Know your rights and protect your family member!!! I had cameras in my father’s room while he was here for rehabilitation. The staff did not care about his wellbeing or personal hygiene. Understaffed causing CNA’s who barely speak English to work multiple shifts resulting in poor care. I witnessed and complained on multiple occasions that the nurse would walk in with my fathers medication, sit it down and walk out; resulting in him not taking life altering medications. Their only interest is in their rooms being filled with patients on Medicaid so they control their care and length of stay without outside parties being involved or monitoring progress. The rehab team (especially Carlos) on the other hand was fabulous and went out of their way to ensure my father was as best prepared as possible to return home once admin kicked us out “due to insurance”. Once I requested a copy of their records, it became clear why insurance wouldn’t continue my fathers care; their nursing notes are boiler plate and in no way reflected my fathers current condition, state of mind, or physical capacity. Please BEWARE! To note, they are a part of Tutera group and despite having no deficiencies on their last state audit; have the same issues as reported for their sister location, Tiffany Springs.

Fantastic experience: Casey was so helpful with my dad. Thank you!

Fantastic experience: They take very good care of there patients and are very organized. This is a very well operated facility. I really recommend

Fantastic experience: Very caring and professional staff.

Fantastic experience: Facility is absolutely beautiful with amazing staff to care for loved ones.

Fantastic experience: Though there are challenges anywhere healthcare is involved there are some great people in place here and with continued facility growth it will only get better. Our goal is not to be perfect but to be compassionate, responsive and provide the best care all around. It always hurts to hear negative things but that is what helps us grow and make the changes necessary to provide the best possible care and grow as a team. I’m looking forward to great things here!

Fantastic experience: Its hard to have to put your loved one in a rehab facility linked to a nursing home and the stigma we associate to them. This feels more like a hospital though EXCEPT.... The building is very modern. The rooms are better than NKC. They have a nice dinning room (but its not open). You can still sit and eat if you want. The food is also much better than NKC. Therapy treats you like family. The Doctor is on call but Nursing staff is more attentive than you can imagine. Hopefully we dont need another rehab but Id definitely return if I had no choice.

Fantastic experience: A beautiful facility. Wonderful, welcoming, caring staff.

Negative experience: This place is a hazard to your health. I was admitted at noon. I told the nurse I am diabetic and needed my sugar checked and insulin given so I could order a meal. 30 minutes later I'm still waiting. The TV doesn't work. They asked if I could walk to the bathroom by myself. I told her no, with a walker and assistance. She said they have no walker for this room and I would have to wait for assistance. I was brought a meal which was all carbs and a regular soda . After 45 minutes the cna answered the call light. When I asked what took so long she said she was at lunch. I asked if anyone else could answer the call and she said the nurse. The nurse came in and yelled that she has other patients. I told her I am diabetic and she said she has sicker patients! I left after 3 hours. Thank God I was able to!

Negative experience: Mom got there at 5pm. Ate last at noon. They kept saying be patient we'll get you dinner. No dinner. No nightly meds. No breakfast. No morning meds. "Breakfast" was only served when I was stern with nurse........cold at 10am I sincerely hope this isn't your standard

Negative experience: Do not go to this place it sucks my wife was put here after she got out of the hospital you push the call and no one shows up she was supposed to have a hart monitor on her for 30 days it was on her when she got their i show up to see her and the hart monitor is not on her why did they take it off her i asked and no one knows any thing they just want to ague about it i will be contacting my attorney food is trash the help is no help if my wife dies because of your place you will be held liable DO NOT PUT YOUR LOVED ONE IN NORTH LAND REHABILITION

Fantastic experience: We are very pleased with the care our family member is currently receiving. The staff is kind and helpful. Having experienced care in another facility that was sub par, we certainly appreciate not only the staff, but the beauty and cleanliness of Northland Rehab. The outdoor area is so pretty and we enjoy visiting together outside. We are grateful and thankful for the “homelike” atmosphere there.

Negative experience: Do not be fooled by the outside appearance. Don't let your loved ones be taken there. They have no business making the claims that they advertise. They are always short staffed everyone is agency. The food sucks and they can't deliver on their promises of care. They care about the money. I have met some nice staff my advice to them is run!

Negative experience: No!!! PLEASE DO NOT TAKE ANYONE HERE!!! This facility is a DEATH sentence for your loved one. In the less than 3weeks that my family member was there, his health went from bad to worse and had to transported away by ambulance. Some workers were willing to go on record regarding the poor treatment that was being received!

Fantastic experience: Wonderful place to live! Gorgeous facility and staff are so welcoming and attentive.

Fantastic experience: I have been in a nursing home for 15 years, two others, I'm familiar with the operation.i believe that Northland does a good job! They allow me

Fantastic experience: Newer Facility , Clean, with welcoming staff.

Fantastic experience: A beautiful facility with a welcoming staff. Highly recommend!

Fantastic experience: We have got wonderful, great & best service at Northland Rehabilitation & Health Care Center.All staff are very helpful ,kind & generous.We got great help from Doctors,Social workers, physical Therapist, Nurses & all staff.They all took great care of patients.Heartily Thank them all.God bless all of you.

Fantastic experience: Newer Facility , Clean, with welcoming staff.

Negative experience: If this place could be given 0 stars that's what it would be.

Negative experience: Please DO NOT bring your loved one here. They have no compassion for their patients. My mother was here for 2 weeks. If she would have stayed any longer she would have died. We took her to the hospital and come to find out she had a serious medical issue that they kept ignoring. She would push her call button and it would take 2-4 hours for them to respond. Most of the nurses are lazy and don’t want to be bothered. This place needs to be reported to the state. I think the only reason they are 3 star is because their employees get on her and rate them 5 star. Don’t let that fool you!! I see all their employees are giving them 5 star reviews to make them look good. This is ridiculous

Negative experience: My grandmother was here for two weeks & was deteriorating from the lack of care that she was getting from the staff. The nurses were lazy, at times it would take HOURS to answer when she’d put her call light on & when asked questions about what was going on with her we would get multiple different answers. On two separate occasions, two nurses/CNA’s complained about having to stay late. My grandmother does not complain at all so for her to be so disappointed in “rehabilitation” facility says a lot. Also, you could hear patients screaming “HELP” from their rooms & you wouldn’t see any of the staff making an effort to see what was going on. The state needs to do an inspection on this place immediately. I would NEVER recommend this place to anyone.

Negative experience: Absolutely horrible. Short staffed. When you call on them they don't come for 1 1/2 to 2 hours. And when you complain they kick you out!

Negative experience: Horrible people work there

Negative experience: Negligent is the best word to describe this place. If I'm not here to take care of my husband, no one does. The kitchen can't manage to follow his diet restrictions. Yesterday's lunch was a plate of fries, nothing else. They consistently forget to send drinks or sides, but to forget a main dish? The staff pays no attention to his needs and he is non verbal so he can't complain. When I point out problems with meds, rude staff not taking him to the bathroom, etc, I'm deemed a problem. We love Susan, the evening CNA, but she is overworked because there is not enough staff. Call lights are ignored by day shift or put out of reach of those who cry out for help too much. My husband can't walk and is in a wheelchair. I am the one to take him to the bathroom, shower him, dress him, feed him, etc. If I can't come until noon, I find him sitting on the edge of the bed waiting to use the bathroom. Then they wonder why he won't eat breakfast! Who can eat if you desperately need to pee! The facility is new, so it's pretty clean. Just don't look too carefully. The microwave is disgusting and has remained that way in spite of mentioning it to staff.There is so much more to tell, but suffice it to say at two weeks we are begging to get out of here. Going home because if I'm going to be his only caretaker, it's better to put a hospital bed in the living room than to deal with the petty nurses here.

Negative experience: If you want your loved one to lie on the floor with a broken hip for 45 minutes while staff are on their phones - this is the spot for them. If you want them to be cared for, this isn't the place.

Fantastic experience: Absolutely the Best rehabilitation center I have been at. The physical therapist and occupational therapist are second to none they are Phenomenal ‼️I love this place the nurses are concerned and very caring. The CNA’s were great even though there were a few in the group who did just enough to get by. Jojo was exceptional when she showered me I really appreciate everyone at Northland. Please keep up the FANTASTIC WORK. This is definitely a place to send your loved ones. This rehabilitation center is definitely the place to come. You will not be disappointed Thank you all soooo much for the professional, caring and great patient care‼️

Positive experience: Having retired from managing skilled nursing facilities I am now finding myself on the patient side of the skilled nursing and rehab experience. No facility is perfect especially in this day of staffing challenges. Northland Rehabilitation and Care certainly is a breath of fresh air in these challenging times. The nursing care was very good, and attentive. Two particular shining stars are Joselyn on days and Susan on the evening shift. These two Caregivers consistently went above and beyond in their approach with their experience making my stay much much easier. William in therapy also was a real source of encouragement. Administration was attentive and helpful. The only weak area that prevents me from giving a 5 star rating was the food service. Over 30 days this was gradually improving and I trust management will give sufficient oversight to improve this vital patient experience. If you or a loved one need skilled or rehab care I highly recommend Northland Rehabilitation and Care.

Negative experience: Rushed and annoyed staff with patients as they 'help' them.

Fantastic experience: Tutera is a great company I personally work here and the facility is very well maintenance, neat and clean the residents are very happy in their environment

Fantastic experience: Everyone is very nice and helpful.

Fantastic experience: When I first went to your Northland Rehab, I was very impressed because it didn't smell, they keep the place clean. My mother was there for 5 weeks of rehab. When she first arrived she couldn't walk and after therapy, she was much better and able to walk and went home. The therapy was excellent. I have no complaints about this place because they took very good care of my mother. If I had any concerns, they were adequately addressed. I would definitely recommend Northland to anyone.

Fantastic experience: This is a beautiful facility inside and out! The staff and administration here are hands down the best I’ve ever worked with.

Fantastic experience: It's a great place to work at

Negative experience: They gave away my mother's room when she went back to the hospital for a short stay without telling her she needed to pay ahead to hold it. All of her things are STILL THERE in the old room. This is completely deplorable behavior; she's trying to recover and instead is more stressed than before because of this facility's lack of communication, empathy, and clarity.

Fantastic experience: The whole team at Northland Rehab has been stellar, so helpful. I want to especially thank Arial, an exceptional nurse on the rehab side, Shiann, social worker, Casey, admitting, and Karla at the front desk. I cannot begin to properly express my appreciation. They've bent over backwards to care for my aunt, who is in long term care, and now my mother, who is there for rehab after a stroke. THANK YOU THANK YOU THANK YOU!

Fantastic experience: I came here in April of 2022, not knowing if it was going to be a permanent thing or temporary. I had emergency surgery, was bed-ridden for a long time and was unable to walk. My insurance would not cover the therapy, I was told. Northland helped me to get the therapy I needed, especially with the help of Vickie in the Therapy department, Denise, the Administrator and Shiann, who works in the front office and I am sure a few more I don't know about. I am now up and walking and getting stronger and will be going home to my kids in a couple of weeks. If it were not for these people, I would have had very little help to get better. They gave me my life back! Thank You! I would recommend this place to anyone.

Positive experience: Everyone is very pleasant and helpful. The facility is clean and welcoming. Special shout out to Aerial for giving extra help/ attention to my mom when needed.

Negative experience: The do not know how to care for someone that is not able to care for their selves

Fantastic experience: Working here is GREAT!

Fantastic experience: Northland is a place where skill applied with empathy and professionalism works miracles.

Fantastic experience: My mom has been in this facility 3 times now, twice for rehab only, the third time I had to make a difficult decision to have her stay long term. Northland made that tough decision a little easier for me because we were already familiar with several of the key staff here and loved them and how they cared for my Momma. Special shout outs to Ariel, Crystal, Marcus and the special folks in rehab. Sarah, Ben, Carlos, and many more. I thank you all for treating my Mom like she’s your family as well.

Fantastic experience: My husband chose this facility for his mother's long-term, skilled nursing needs based on its high ratings, clean facility with bright artwork, and friendly staff. We are so pleased that it continued to be meet our expectations and provide attentive, personalized, and quality care. The staff clearly demonstrated not only their professional level of care for our family member, but also heartfelt compassion through their actions.

Fantastic experience: Every time I have been in this facility it has been clean and beautiful. The residents seem well cared for and the staff was kind and attentive.

Fantastic experience: Outstanding staff my husband Jeff goes there. Highly recommend this facility

Fantastic experience: The staff was so friendly! They took care of my mom just as good as I needed them and wanted them too ! Every time I went to see my mom I filled out the normal visitor paperwork and the front desk ladies were so nice to me ! One of her nurses was Crystal and she was the best !! Definitely would recommend using this place if your loved ones needs rehab !

Fantastic experience: I received excellent care after two different knee replacements. The staff is kind and knowledgeable. Privacy is respected and the physical and occupational therapy team makes hard work fun. The leaders of this facility are constantly working to improve services. I highly recommend Northland Rehab Center.

Positive experience: When we first moved our mom into Northland they were having some problems with staffing and we didn’t know if we had made the right decision, but it has gotten a lot better. The nursing staff is great and takes great care of our mom. Angie, Jennifer, Crystal, Estephanie and all the nurses and CNA’s are awesome!! They get to do so many fun activities during the day wether it’s making crafts, making cookies, bingo or just watching a movie and having popcorn, Hannah makes it fun for all the residents. Carla and Nancy at the front desk are always very friendly and are willing to help with anything. Crystal, Grace and Cheyenne are also always willing to help and take care of any issues. Every care facility has issues but I have to say we have been pretty pleased with the care our mom receives and she seems to really like it.

Fantastic experience: I’ve been at Northland rehab for one week on a short term stay. As soon as I rolled into the building, I got a good feeling. Each employee that I’ve had dealings with, whether an aide or nurse or doctor, has been very professional, engaging, with a sincere desire to help all the residents achieve their goals which for many of us is just getting home. The only time I had a problem, it was with someone who was sent from an agency which Northland rehab has no control over. All they can do is tell the agency if this is a poor employee and not to send that person back. All in all, I can’t think of a better place for me to be right now. Besides, they all get my sense of humor.

Negative experience: My dad never got his meds or good care and was in there 1 week he ended up back in the hospital do not send anyone here my dad had to redo his surgery because of the bad poor care from this place should be closed down I would have given less stars if possible very unhappy and thinking about filling a law suit when my dad gets out of hospital.

Fantastic experience: I cannot say enough great things about this place! My mom went in for what we had hoped would be temporary but has had to turn into long term care. I of course had no idea what I was doing and they have helped me every step of the way. Everyone is so wonderful from the administration to the nurses, the techs, the front desk and the physical therapists. If you have ever visited other long term care facilities, you notice the difference as soon as you walk in the from door! I am so glad we found Northland!

Positive experience: Hi this is Joanna Bogert sharing my feedback on my experience here overall it has been absolutely great downright phenomenal my aids have been first rate pleasant enjoyable unique and absolutely delightful just a couple of times I felt like I waited longer than I should’ve had to for some help in the wee hours of the morning other than that it’s been terrific PT is fabulous the food is good the aids are like I said earlier are just remarkable and I recommend this facility highly

Negative experience: I had to remove my 91 year old mother from this facility after 2-1/2 days. The lack of care was unbelievable. She had Covid and had to be in quarantine and I know that was difficult. But waiting 45 minutes to go to the bathroom after pushing the nurse call button is ridiculous no matter what. On at least three occasions we had to call the front desk to tell them to get someone in to attend to my mother's needs. She received cold food in a Styrofoam container for her meals everyday. She is diabetic and her food in no way was what a diabetic should have been served. No special menu. The 1 time she received the so called "therapy" was at noon as her food was being delivered. She was told by the "therapist" that she was the last patient and after her, he was "outta here". He told her if she didn't do the therapy then, she wouldn't have any that day, so she said OK and then was left to eat her cold food afterwards. Additionally, this "therapy" was performed when her blood sugar was at 77!!! These are just a few of the incidents she was made to endure. She has been traumatized by the lack of care and this ordeal has been a huge setback for her.

Negative experience: If I could give 0 stars, I would. The nurses are lazy, do not checks on the patients. Patients lie around in their own fecal matter with bleeding sores because they're too busy sitting at the desk claiming to chart while call lights go ignored. The quality of the food is poor and they offer diabetics high sugary foods like ice cream, brownies, cookies, etc. Meanwhile offering sugary drinks like soda. Very little emphasis on proper nutrition. I am disgusted at the abuse and neglect I witnessed daily.

Negative experience: I was a caretaker for a gentleman brought to this facility. He was placed on the quarantine hall. After just a few days of being there I noticed he was not okay. His speech was slurred he seemed as if he had had a stroke. I told every nurse, every CNA, every med tech, ANYBODY who came into the room, he was NOT OKAY. Finally, labs are ordered which nobody ever came to take. Everybody kept telling me he was fine. Like a bad dream where you are screaming for help and everybody ignors you. The next morning, he was rushed to the hospital for things I tried to report to staff. Guess what, he has covid! He died alone. HE DIED ALONE!!!!!! Obviously staff did not follow proper protocol and they don't pay attention to the people that are taking care of or listen to advice.

Positive experience: My mother was recently cared for at Northland to recover from a fall. The staff was responsive, kind, and patient during a difficult first few days during which my mom was adjusting to moving from the hospital to Northland.. Any issues were quickly addressed at my request. She loved the entire rehab team. Bravo to all of them for their skill, patience, and positive spirit! We were also very impressed with the decor, the cleanliness, and the garden which is designed for rehab exercises. And finally, my mom loved the food.

Negative experience: Terrible terrible terrible. The 4.5 stars are a joke. Shame on you. The other employee posting was completely correct and more. If your family member is a resident here i advise you question their care.

Fantastic experience: I have had constant lower back pain for the last three years. I have seen MD's, chiropractors, and other physical therapists. The guys at Northland Rehab know how to help you. Laeth was able to identify that I was having the bulk of my problem around my SI joint. With his help, I have been pain free! I went from barely able to stand with so much pain to working out again. I would highly recommend that you use him at Northland Rehab. He was able identify a problem that other physical therapists could not see. You are a lifesaver!!!

Fantastic experience: Our Dad fell and Broke his left hip and left wrist and he have him here. THE CARE IS AMAZING!!! The entire staff Amin, nurses, Phyaical a!Therapy, CNA,s all of them are so caring and GREAT. Our Dad is 84 and he loves it here. It is the best place to have him. Thank you to the entire staff for all of your hard work you do on a hourly basis.

Fantastic experience: My mother was there for Rehabilitation and Loved everyone especially the Physical Therapist. She was helped so much that she only stayed 3 weeks before she was released!!!! If needed again this is the only place she will ever go to she says and I, her daughter, agree completely.

Fantastic experience: If you're looking for perfect, there is no such thing. My rating is based on majority of staff being exceptional, facility new, and management cares. The administrator, lady named Slade was very hands on and made herself accessible 24/7! Had my mother there twice and if needed, would not hesitate to send her there again.

Fantastic experience: I have worked at northland since the beginning of 2019. It’s an absolute joy to be apart of such a great community. Besides the building being absolutely beautiful, our leadership is hands down phenomenal. I have never worked in a healthcare facility where our corporate team will lend the most giving hand in all scenarios whether it’s employee related or family related. Every nursing facility has its own issues, but I can say regardless of the tough times that we have faced our leadership steps up to make sure all areas of concern are addressed and overcome. Our administrator and director of nursing are amazing and anyone that has had the pleasure of talking with them would probably vouch the same statement. Our admissions coordinator isn’t just an admissions coordinator. She absolutely cares about every part of our residents stay and goes above and beyond to ensure their needs are met and their stay is wonderful! I am thankful for MY team!

Fantastic experience: The entire staff at NRHCC are the most courteous and caring group of professionals that you will ever find. If you are looking for safe and clean environment for a loved one, take a look at Northland. They’re great!

Fantastic experience: This is an absolutely wonderful place where my Uncle stayed when he needed some physical therapy and extra care after hospital stay. The staff is outstanding, kind, professional. They were so great at helping my Uncle understand some of the simple but important details of his recovery. He really enjoyed his stay and was happy that they diligently worked to assist him with all his needs. I would highly recommend Northland for my family and friends or anyone. We are grateful to Northland Rehabilitation and Health Care......A beautiful home away from home with dedicated staff.......and delicious food!

Negative experience: They r rude. The nurses don’t come to call buttons. Rebecca is one of the rudest person I’ve met. The food is serviced on styrofoam plates that they have been heated up on. You ask for fruit BUT you never get it. The administrator is also rude. Do not take a loved one here they are understaffed and the ones that do work here don’t care. The owner replied saying they were going to call but I have never heard from them. Go figure. Like I said they don’t care!!!!!!

Fantastic experience: Very nice and clean place. Great staff and Excellent Physical Therapy Staff. Best facility anywhere. Mom said if she ever had to, she would only go back there, no where else. Thank you all for taking Excellent care of my Mom.

Fantastic experience: This facility has exceeded the expectations of myself as far as care and and the rehab that is expected. It has been wonderful . The nursing staff has been great at making sure medications are given to me on time and any help I’ve needed has been met. This is my second stay here.

Fantastic experience: I have worked here for 2 months and I am thrilled to be part of the great team at Northland! Not only is the facility beautiful but the staff is great too! The rehab facility is amazing! The food is great! The list of activities for residents is fantastic! I love seeing the residents interacting with each other, singing and having a good time in the activity center and dining room. It makes my heart happy to serve the families in our community by helping to get their loved ones in to our facility to be taken care of by a group of dedicated staff❤️

Fantastic experience: Rehab department is the best I have ever worked with! Staff is very friendly and always ready to help, pill times could be better, but other than that I have enjoyed my stay here. I will be referring other patients here during my support group work for those that have physical difficulties.

Fantastic experience: Best Rehab Yet I've just had my second total hip replacement surgery in the last 4 months. When I was given 3-4 choices of rehab facilities, I chose Northland Rehab and Health. My experience was all very good. The building is less than a year old and is clean. The staff continues to keep it very clean. Physical therapy and occupational therapy were 10 out of 10 extremely excellent instructors. When I pushed my call light, someone always came and quickly, within minutes. Someone came into my room each day to ask me if everything in the room was in good repair. He would ask me what did I need? The entertainment and activities were well-thought-out and well-attended. When asked what you want for lunch or dinner, you've got to ask for home made cheese burger with fries, or the home made grilled cheese sandwiches. They are really great. Like Mom used to make! The CNAs were always quick to assist me in any way they could, and if they could not, they could always find someone who could help me. If I ever need another rehab, I will be choosing Northland Rehab and Health Center.

Fantastic experience: Friendly helpful staff.

Fantastic experience: Staff is excellent and very caring. They want you to get as well as possible. The food is really good. The rooms are very nice and big and the place is kept clean. I love it.

Fantastic experience: A beautiful facility to work in with a leadership team that allows my strengths to shine! I feel appreciated and love my coworkers!

Fantastic experience: The staff were caring, compassionate and competent. They were also prompt in answering the call light. I am blessed to have been there.

Negative experience: My dear beloved mother was here for the last eight months of her life. Northland promised her a private room after getting evaluations from her former homes and family. They were well aware that she suffered from Alzheimer’s and said that would not be a problem. However, the administration and nursing staff did not have the knowledge and experience to take care of patients with Alzheimer’s. As a result, she suffered abuse from this facility. Abuse ranged from lack of answering call lights, name calling, lack of assistance with eating meals, meal preparation was not followed from health plan, breakfast and lunch trays would be left her her room untouched with no family member being called, medication was not delivered in a timely manner, lack of changing her daily from day clothes to nighttime clothing, and many other things. Other patients had similar complaints as well. While this place looks beautiful, it is not a place to put your loved one for long time care.

Negative experience: Well I took down what I said about this place because they asked me too. But now this is ridiculous. Their cnas are horrible I wouldn’t trust them with a dam dog. My grandpa falls within two days of being there because he was left alone in the bathroom. Walk in there today to see him and where do I find him in the bathroom ALONE WITH NO OXYGEN ON!!! I would not send a loved one here. We just had a care plan meeting Thursday than this happens right after. The staff there doesn’t know how to read care plans. The only good aide they have is carol and I don’t know how she deals with working at this horrible facility. They excuse for everything is that the aides are from agencies, that is no excuse I am a cna myself and you READ CAREPLANS!!!! Let me grandfather also break his collar bone and couldn’t explain what happened. Called the state on this joke of a place. Horrible facility if you want your loved one to not get taken care of or get hurt and fall take them there cause they will let it happen. So under staffed it’s crazy!!!! Don’t send your family member here or they could end up looking like this!!!!

Positive experience: Occupational and physical therapy were wonderful and very patient with my husband. CNAs Demi, Misty, Tessa, Chris were on top of everything. One nurse had a chip on her shoulder, but they others were fine. There is a nurse who is special, she treated my husband wonderfully. Meals were excellent, and I appreciate visitors being able to dine with their family . The administrator Slade was helpful, the director of nursing even provided her home number in case we needed anything.

Negative experience: When I came here for therapy, I was hoping this place would be better than the other places I have been before, but apparently this was not to be. The front office staff is sketchy at best and there are times when I wander about their sanity. I have received two faced responses from a couple of them to the point where I feel that I cannot trust them in any way. The nursing staff for the most part are friendly and hard working. Some days they are very overworked with their timing for handing out medications being a little slow, answering nurse call lights can be problematic at best and the worst seems to be the inability to follow doctor's orders when it is inconvenient for some of the staff. Have been asking for days for regular wound dressing changes to avoid the risk of infection, but the nurses always seem to have something more important to do ... Physical and Occupational Therapy were wonderful and helped me to improve to the point where I am getting around much better than I was before. I wish them all the best of luck in the future and hope they all do well.

Negative experience: This place no different then any other as far as the level of care by staff