Freedom Urgent Care - Killeen

Fantastic experience: They were very sweet, thorough and helpful. Even though they didn’t have the equipment to diagnose me, they did all they could and referred me to someone who could.

Fantastic experience: No wait and loved the doctor who oversaw my care. He was very thorough in how he explained everything to me and didn’t rush through my appointment. After my appointment, the clinic even followed up to see how I was doing. Highly recommend.

Fantastic experience: it is extremely important to understand the mindset that a patient comes in with during an acute emergency. Anxiety, forgetfulness and fidgeting are common place amongst people who are experiencing a health emergency. However, as a person who works in medicine, I can tell you that physicians aren’t always patient when a patient comes in displaying these behaviors. They often rush them, which contributes to the nervousness, and to be honest, it doesn’t give the patient a good view of the facility. Freedom Urgent Care is in a different caliber altogether. They are understanding and meet their patients at their level. They don’t talk over you or at you, they talk to you and the conversation goes both ways. Not only did I get a diagnosis and feel much better after leaving, but I also received information regarding a completely different diagnosis that I hadn’t had leads on in years! This is truly a wonderful place to be seen for anybody who lives in the Killeen area.

Fantastic experience: The nurses and the doctor was very kind professional. The both explain everything they was doing and why. Definitely will be going back, Thanks guys!!!

Fantastic experience: No long waiting time, great service . Thank you

Fantastic experience: I received great service and attention for my needed attention. I don't give 5 stars but any medical facility deserves it for time and effort.

Fantastic experience: Profesional and good service and helpful attendant wat you need.

Negative experience: I went in with extreme gout pain in my ankle that was very swollen. The dr had never seen gout and only prescribed 3 pills to help and said if didn’t get better to call next day… it wasn’t better and we called the dr and couldn’t talk to her, had to leave a message and still have no more medicine 2 days later! I am still in extreme pain! Not happy with my experience at all!!!

Fantastic experience: The staff was extremely polite and was able to squeeze me in last minute before they closed and really helped me out.

Fantastic experience: Appointments are always on time and the staff is really nice. The Doctors are very knowledgeable and will explain thoroughly for you. Love this place better than ER. Copay is reasonably priced too.

Fantastic experience: I would like to send out a heartfelt thank you to everyone for the exceptional service, time and care we received in the last Killeen Office. Your efforts are greatly appreciated.

Fantastic experience: Freedom Urgent Care has been my first choice for urgent care since they opened. They are always caring and concerned when I’ve been sick or had unfortunate things happen (like dog bites & horse accidents.) I would highly recommend them for any urgent care needs. It’s also great that they accept my Tricare insurance.

Fantastic experience: Friendly & Great service. I did not wait long even though I had an appointment, I highly recommend this place.

Fantastic experience: The staff was very diligent and tended to my needs in a timely manner. I felt like my issue was important to them and was treated with respect.

Fantastic experience: Staff was super friendly and helpful! They took care of me as quickly as they could and kept me updated along the way.

Fantastic experience: The staffing personnel from the receptionist, nurse/xray technician, and doctor were friendly, professional, and quick. They were very clear, as well as, patient when explaining what my problem was and how to treat myself once i went home. They made sure i understood what to do if my problem didn’t go away in the time frame they gave me. This is the 2nd time I have been here and both experience were great for me.

Fantastic experience: Very professional but definitely making an appointment next no more walk ins

Negative experience: I registered for a 1pm appt. I wasn’t seen until after 1:45pm. The wait room started with one other person then it was just me. Dr came in after 2pm, pushed my stomach, told me there was nothing he could do. Less than two minutes with the dr, it was over. Wasted time and insurance money. Friends told me later that I should never go there. I know now.

Fantastic experience: Better than a hospital. The nurses and physicians were extremely empathetic to my plight. Especially due to my skin condition , which causes abscesses that require an I&D. My doctor was very patient and guided me every step of the way since I was traumatized from my last procedure at another medical facility. Please give them a try, you’re in good hands.

Fantastic experience: The PDA that attended both my boys was so nice. He was happy go lucky and it was good for my sick baby. He was quick and efficient for my other son’s physical for school sports. I was grateful for the quickness of our appointments. I’m thankful for the PDA’s efficiency and kindness.

Fantastic experience: Great, friendly and fast service and beautiful staff lol

Fantastic experience: They are very friendly and the atmosphere is very nice. And I was able to get an appointment for the same day in less than an hour

Fantastic experience: I use Freedom Urgent care frequently. The care that myself and my kids receive is always top notch. The staff is great and the providers are amazing

Negative experience: Was treated nicely by the staff but the doctor who saw me was not very kind or seemed to care. I felt like she just wanted to get me out of the room and didn't seem very concerned with the fact my head was still pounding and brushed me off. I was very dissatisfied with how she approached the situation. She could learn a few more manners.

Fantastic experience: "Had a great experience at freedom urgent care. The staff was professional, friendly, and efficient. I was seen quickly and received excellent care. Highly recommend for anyone in need of urgent care services."

Fantastic experience: Fast clean very thorough explanation of my symptoms and remedies.It was fast and very friendly service did not feel rushed but very well taken care of.

Positive experience: Long wait, 1-1/2 from scheduled arrival before taken back and then waiting in room to be seen. None of the three supposed medical professionals I saw said who or what they were. Asked man who came in to see me, who he was, my name is ____, then I had to ask what he was , “I am the PA”. Should not have to ask a caregiver who and what they are.

Negative experience: Worst place ever. They don't care about the patient. I took a friend that was hurt and in pain and because he didn't have his insurance card the refused to treat him.

Fantastic experience: Great place. Appointment on time. Medical issue identified, medication prescribed.

Fantastic experience: Well run clinic other than a long wait time. I was a walk in.

Fantastic experience: I was impressed with the staff. Very polite. Thorough exam. Resolved my issue in a timely manner. Highly recommend.

Fantastic experience: They were nice and well know of what was wrong with me. I had poison ivy and I instructed me what to do and the dr was very nice.

Fantastic experience: The wait time was short and the staff was extremely pleasant!

Fantastic experience: Very good visit. In/out very quickly and with a prescription ! Will use this location again.

Fantastic experience: Very Professional Staff do Take Care Of my injury in a Fast paste, glad They help me

Fantastic experience: Friendly staff and doctors, I was examined quickly and headed to the pharmacy in no time. Thanks so much!

Fantastic experience: This place is amazing! I have been here twice and been in and out fast. The Doctors are so so amazing and nice they explain everything so well the nurse assistants are really friendly as well as the front desk. I love how they call you and check on you to see how you’re feeling. Overall the location I go to I 100% recommend.

Fantastic experience: They were great to my grandson who was pretty sick. Thanks so much

Fantastic experience: Good treatment and follow up. I was pleased with the results

Positive experience: Doctor was quick and gave an excellent diagnosis. The lady up front was nice and helpful. The nurse was great as well. Only reason i gave 4 star was because i had to make an appointment. Luckily my appointment was only 30 mins from when i called, but still an appointment for an urgent need.

Fantastic experience: I was very impressed. They have a very professional, friendly and caring staff. I even received a follow-up phone call the next day to see how I was doing.

Positive experience: Very friendly staff. I was there for a work related injury. Wouldn't or couldn't prescribe any pain meds, even tramadol. Was just told to take motrin. I am still I'm horrible pain a week later, wouldn't reconend for anything serious.

Fantastic experience: Fast, professional service and explanation of my ailment. PA Chris was personable, knowledgeable, and went over next steps and recommendations. Would hooghly recommend

Fantastic experience: I was a walk in and I was seen quickly, and the doctor actually listened and cared. Would happily recommend.

Fantastic experience: Professional and made sure to give me the correct price on getting a vaccine that I needed for pre-employment

Fantastic experience: They treated me better then any other emergency room they was on thier A game

Fantastic experience: Love the nurses, love the PA. Hopefully won’t have to come back, but if I need urgent care again, I will definitely choose this place every time. Super quick and everyone was so personable and kind.

Fantastic experience: Very happy with the quality of service and personal, working there,took great care of my wife's problems

Fantastic experience: Very quick but quality visit. They took care of my needs and let me go one with my day without having to devote a majority of my afternoon to them. Thank you Freedom Urgent Care!

Negative experience: I brought my baby in for a cough, rash, a slight fever, ear tugging, and other sick like behaviors. Since he was not acting unwell when we got there they just brushed it off. He’s acting well because he’s curious and is going to be interested in a new environment and people. They just checked his ears and oxygen and temp. I felt like I had to push for them to even check his ears.

Negative experience: Just left after being treated by PA Mark Ortiz and I'm very unhappy with how I was spoken to. Basically blamed me for my reoccurrence of sinus issues. I told him I've got a lot going on right now that are preventing me from getting allergy shots twice a week for 3 years straight and he said "well you gotta make time or you end up in the urgent care twice in one week" Extremely arrogant and offering unsolicited "advice" and lecturing a grown adult who just is trying to feel better. Don't recommend keeping him around.

Positive experience: Nice place, clean, staff were polite. The PA was nice enough...but he was not very careful when ordering my medication. It took 2 trips to the clinic explaining to them the errors. With the holiday weekend the pharmacy was not open Sunday or Monday. Had it been a serious health problem I would have been in a world of hurt.

Fantastic experience: I made an appointment, so had a very short wait time. Was helped with my issue by friendly and knowledgeable caregivers. Highly recommemd!

Fantastic experience: Wonderful staff. Compassionate and the visit was very timely.

Positive experience: Had soft to the people at urgent care thank you for such prompt and courteous service. Everyone was so kind. It doesn’t take long for walk-ins. I love this stuff Sarah Monk.

Fantastic experience: The caretakers at Freedom Urgent Care- Killeen are awesome. They are very professional and knowledgeable. Thank you so very much for taking care of me.

Fantastic experience: Very friendly and knowledgeable staff. They were able identify the ailment I had had me out the door within an hour.

Negative experience: I arrived at the Clear Creek location about 1 hoping for a walk in They asked why i was there and I said my BP was very high. They had no appointments till 5:15 but I could get in to the ws young location at 3:15. I drove there filled the form and paid my copay I was not called back till 4:20 waited another 30 minutes then the Dr came in and said he can treat Blood Pressure issues. He was very nice and it's not his fault but the office Staff should have known this and been honest. Needless to say I learned a lesson and will NOT be back. Total waste of time and money.

Fantastic experience: The waiting time was not long the receptionist was friendly and helpful. Once in a room the nurse did her job she was outgoing and caring. The Doctor listened to everything I had to say . He was thorough in the examination and explained everything to me . I am very pleased with my visit

Fantastic experience: They were fast and very thorough. They even called a few days later to make sure that I was doing ok

Fantastic experience: We love this urgent care! They are extremely caring and professional. If you need care in and out this is the place to go!

Fantastic experience: Everyone there did everything they could for my ingrown toenail removal and they were all very caring even after the Locane I still wasn’t numb enough to not feel the pain and they were very understanding asking me if it hurts or if it did I asked to just get it done they were very fast and professional hands down the best experience from my few times I’ve gone to a doctors office for something this is my favorite place to go to and will be my main place of going when need be

Fantastic experience: My husband Jim had a laceration near eyebrow which took 3 stitches to close. Good care, got in within a few minutes. The PA and other staff were efficient.

Negative experience: Went there for a uti. Waited a week for the results.. called they never sent my labs off. . Then asked if I'm still having symptoms. Like im not coming back there. No

Fantastic experience: I am happy to share my experience because it was such a good one and I got the help I needed. It’s nice to be treated so well during a time when you go to urgent care for any reason. Very polite, nice, respectful staff all way from reception to of course the provider I saw. He listened to my issue and really seemed to care about helping me. And he did! I was so thankful ! This was by far the best “urgent care” experience I’ve ever had.

Fantastic experience: I was really happy about the way I was treated and talked to during my visit. The nurse was so kind to me and my little girl. The Physician Assistant (Chris) was very thorough in explaining a bunch of medical terms. He gave me all the time I needed to ask as many questions as I wanted. It was such a good experience.

Fantastic experience: I went there because I was worried and everyone from the front desk lady, the the nurse and the Doctor was great and polite. Help me settle my anxiety and worries. Thank you, you make a difference!

Fantastic experience: Very little wait time. Everyone was super nice and thoughtful. This will be my go to Urgent care when needed.

Fantastic experience: Got in really quick to be seen. Assessed my son, ordered medication and we were released. Definitely will go back if one of us needs to be seen again.

Fantastic experience: Great service and they don’t even ask for tips! We all know how the service industry is now with the tips. lol Their turns process makes a whole lot of sense. I don’t understand why everyone doesn’t do it the same way. You arrive and sign in and they give you a time when you can come back so you don’t have to sit there bore waiting like other hospitals. I even received a follow up call from Lori next day to see how I was feeling. Also I never felt rushed, which is not what I can say about most medical facilities I’ve visited my whole life. Kudos to Freedom Urgent Care Killeen for providing great service to the community!

Fantastic experience: Easy booking online, and quick service. We were taken care of and on our way in no time. Clean and light traffic in the office. Friendly staff.

Fantastic experience: PA was amazing with my daughter. Very patient and kind. There was a wait but they allowed me to wait in my vehicle. Definitely recommend.

Positive experience: The place is nicely updated and clean, but the wait is so long, even when you do book an appointment. I waited for 2 hours… But the physician was a nice and professional man, and was very thorough.

Negative experience: This happened years ago, but I still don't trust this clinic. During the pandemic, I went to get tested for COVID. They stuck the swab up BOTH nostrils. When they gave me the results, they told me that I shouldn't worry about getting COVID because I was young. Sure, nevermind the fact that I could spread it to others more vulnerable, like my mom I lived with that worked at a nursing home at the time. This clinic is the reason I will never visit a medical facility with the words "American," "Freedom," "Liberty," or any other word those people don't understand in the name of the business. Not worth it, don't recommend, they clearly have an agenda.

Negative experience: I went in on Saturday and received a couple of prescriptions to deal with the flu. It’s now Wednesday and I still haven’t received my medication because the urgent care can’t call the pharmacy to work out an issue they made with the dosage prescription. I’ve called the clinic every day to have them get this figured out but in the meantime my cough has gotten worse. I’m disappointed because the point of an urgent care is to get quick treatment.

Fantastic experience: Registration and check in was a breeze. Was seen by doctor within minutes of scheduled appointment time. Doctor was thorough and explained everything to my daughter and myself with satisfaction. Thank you to the entire staff that assisted my family!

Fantastic experience: Urgent care saved my daughter's life. I will forever be grateful for the CARE and ATTENTION paid to my child. This allowed me time to get my child the Emergency attention she needed. Thank you for EVERYTHING!!!!!

Fantastic experience: Dr Neal was awesome I like the way he spoke to me and explained. what going with my issues. Great! bedside manners. I'm feeling much better.

Fantastic experience: You have to sign in to the check in. Then you can go home and come back for your check in time. You get seen in the order you check in. This is not an appointment. It’s just to minimize your wait. Once you arrive for your check in time you could still be waiting depending on the people before you and the intensity of their procedure. We went in and the check in saved us waiting 3 hours in their waiting room. We still had to wait an hour but it’s better than 4 hours in the waiting room or 8 in an emergency room. The doctors are nice and will take their time with any questions you have and the nurses and support staff are friendly.

Negative experience: A not Walk-In Not so Urgent Care! I came in at 0800 to get something to help me sleep with a kinked neck. Was told I’d have to wait till 11:30 to be seen. Then got bumped up to 12:00 because a lady who was after me said she wanted it. I showed up to my appointment at 11:50 to check in. It’s now 12:30 and still not seen. Asked the reception when I will be seen and was told I have 4 unscheduled patients in front of me. How come do I have to schedule in but others don’t? Is it a Walk in or not?

Negative experience: The customer service lady at the front desk, (no Hana) very rude. Services not really good. I don't see much patients. But wanting room almost two hours. My X-ray very slow, because the other lady with Marjorie was in training. I have to wait until Marjorie explained to the other lady the every procedure, while I'm waiting with bad pain. My husband had to open the door to the room where we were because it had been too long waiting for me. However, Chris didn't like it. My husband was in fasting for a blood test for his prostate cancer. According to the entry and exit papers, three hours fifteen minutes, where they only prescribe me one medicine and that I have to return to work with restrictions, where the accident was caused by one of the children; and there are 16 children to help them, how to avoid restrictions.

Negative experience: Waited for 2 hours to be seen. Waited another hour in the examination room. When I went to the nurses station they completely ignored me. When I asked Where the exit was she says “oh. I didn’t know you needed anything.” I was standing right in front of her. As I’m leaving the receptionist calls me and says “Your tests came back negative so you should be fine.” I wasnt seen by a physician. I’m sure they are still going to bill my insurance. And I’m still sick. The worst visit. And I will Not be going back to this location.

Negative experience: If I could give 0 stars I would! I don’t think anyone that is working today wants to be here. From reception to the back. I’ve never seen people move more slow! I swabbed my own son because of the incompetence of the MA. She could barely hold her eyes open. Not sure what was going on there. I am absolutely NOT impressed and will NOT BE BACK! Almost 3 hours for a strep test. I work in healthcare and have never seen the amount of disregard, incompetence, lack of enthusiasm, and terrible care that I saw today!

Fantastic experience: Freedom Urgent Care is a great place. Everyone was professional and friendly and I felt I was getting the care I needed. To get started the online register link I was able to sign up get my information and provide the needed documentation so that when I do arrive for my appointment it was too easy to just wait for my turn to be service outstanding job. I look forward if I have to to come back to freedom urgent care because the VA sent me the great options to get it done I trust them and I do appreciate the support Taking care of me 100%. Thank you freedom urgent Care. Once again Freedom Urgent Care provided with me with great service and support I had an injury on my shoulder and everything was great to make you feel like home. Great customer service. I needed x-rays, doctor consult with me at the end to make sure that I understood and have any other questions or problems then at the end of course medication pick-up options. thank goodness for freedom Urgent Care.

Fantastic experience: The entire staff that I had contact with was very friendly, professional and they showed that they were concerned about my condition. They took really good care of me. I did not have to wait long to be seen which was a blessing. Thank you Freedom Urgent Care.

Positive experience: Nice and clean. Customer service was very pleasant and professional. Only thing I didn’t like was the fact I let them know I was allergic to penicillin and sulfur and was given a prescription for amoxicillin which the pharmacy said is basically penicillin. Need to pay more attention to those details because if I would have taken that medication I would have been in the hospital. Thanks goodness to the pharmacist who called me and told me I can’t take that medication because of my allergic reactions to penicillin. So they call the dr to get a different medication

Fantastic experience: Went in yesterday evening to find out if I had the flu or covid. The personnel at the front desk were really nice, the staff in the back were compassionate, caring and thorough. I truly appreciate all they did for me yesterday.

Fantastic experience: Everyone at this urgent care center has been friendly, attentive, and they get me in and out pretty quickly. Their online appointment system is quick and easy to do. Even the insurance process is fast. It’s right up the street from my house, so I will continue to see them.

Fantastic experience: Freedom Urgent Care is my go to when I can’t get my son in with his pediatrician. The staff is so friendly and patient with my toddler.

Negative experience: I went in with allergies consisting of a sore throat and laryngitis. At my request, I received a kenelog shot. That evening I begin coughing while laying down. The next day I asked if I could get a cough syrup called in to assist with the cough and so I could sleep at night. I was told I would have to be re-evaluated in order to add the cough suppressant. I was not willing to pay ANOTHER $240 just to get cough syrup. Ridiculous and a rip off! I won’t go there again nor will I recommend them. There are plenty of others that will do the right thing by a patient without seeing $$$ signs. He wasn’t even a doctor….i think maybe a CMA or CNA. Definitely won’t be back.

Fantastic experience: Best experience I have had with a medical provider since we've been in Killeen. Provider listened well, wasn't condescending or judgemental like most of the Physicians/PA's I've encountered locally.

Positive experience: Check in desk was slightly rude at times when she was talking to us. But the MA and PA-c was very kind and nice. Got us in and out in less than 2 hours. Thanks!

Fantastic experience: I’m always able to use the online check-in service which is amazing. The staff were prompt, sympathetic and listened to my issues without treating me as if I don’t know my body. I enjoy the benefit of this urgent care facility being partnered with the VA mission program. Highly recommend

Negative experience: Got there at 9am said they were doing work comp physicals. No one was being seen finally at 1130 I was sent over to ws young to be seen there. It should be first come first scene Evie could barely sit she was so sick. Had diarrhea but their bathroom was closed. Worst walk in clinic ever.

Fantastic experience: Had such a great experience with urgent care. They greeted me when I walked in, the nurses and doctor were very friendly and welcoming. I really liked the service I received. I will definitely be going back for future visits!

Fantastic experience: Friendly staff & I called one location that had a 2 hour wait & they were able to schedule me at another location with no wait, same phone call. The nurse I spoke to was extremely nice & helpful. Best advice Call first.

Fantastic experience: This urgent care is amazing. They were so good with my daughter. Made her feel comfortable and treated her amazingly. Definitely recommend going here. Also the wait wasn't long at all. I think overall we were in and out within 2 1/2 hours.

Negative experience: It took way to long to be seen. Walk-in - waited almost 2 hours to check in and more than an hour afterwards to be seen. Was seen by nurse and then waited almost an hour to be seen by the doctor and then another 30 minutes for xray and another 15-20 minutes to to see doctor again for results. The clinic was not busy at the time. Going somewhere else next time for my Urgent care :(

Fantastic experience: Very professional and efficient. I felt I was taken care of and they listened to my concerns. Definitely recommend them.

Fantastic experience: The doctor and nurse that took care of me and my baby girl were extremely kind, thorough, and helpful. I don’t give reviews often, but I thought that this place and their staff deserved one for their service. The doctor (think his name was Chris?) and the nurse, Kelly, gave the sincere care my baby girl needed. The doctor was very informational and competent. His confidence and ability to break down my game plan as a parent with a daughter suffering from a scary fever, was very reassuring. I pray that God continues to watch over these angels that work so hard to reassure parents like me in times of scary medical situations.