Norfolk Health & Rehabilitation Center

Experiencia fantástica: I’ve had such a great experience at this community, the staff here has been very supportive and friendly. While remaining professional.

Experiencia fantástica: Great Staff , great nurses….. love love this place!!!

Experiencia fantástica: I love the staff here from the nurses to the management. You can really tell they love their jobs and really care for the patients here.

Experiencia negativa: My sister was in this rehab for 3 months after having surgery. She was there to regain strength and to walk (as she was before surgery). She never had professional occupational nor physical therapy!!! When she returned home (AFTER 3MONTHS) she could not walk nor bathe herself. She was discharged without discharge instructions or papers via ambulatory services. A week after returning home she received home healthcare. My sister was walking on the FIRST visit of the home care physical therapy visit!!!! Norfolk Rehab had her for 3 months, everyday and weren’t skilled to get her to walk. Home Care did it in one day and was seeing her 3/day (not everyday). She is walking, going up her stairs, bathing herself because of Amedisys Home Health Care Services!!!

Experiencia fantástica: Great place to have your loved ones recover, and be taken care of. Great hospitality and hard workers.

Experiencia fantástica: Staff are very friendly and welcoming to new staff members. Building is clean inside and out.

Experiencia fantástica: Overnight making sure patients are satisfied with my care of work ,

Experiencia fantástica: Registered nurses over night delivers great care for our loved ones. Very professional and respectful. Makes you feel like family.

Experiencia fantástica: Very welcoming staff, clean , nursing staff is very attentive

Experiencia fantástica: I am great at advocating for my patients , I am highly skilled in Activity of Daily Living. I very attentive and experienced and I love what I do. ❣️

Experiencia fantástica: I love work with the patience making sure that their Adl’s are met

Experiencia fantástica: Best building to work in. Love the staff. They render great care.

Experiencia negativa: They did not take care of my mother, before my mom died she was rushed to emergency room the doctor told me she was severely dehydrated her kidneys failed, this place is horrible and the nurses their are horrible too as well as the staff nurse. I won’t put my pet cockroach in there. Sorry excuse for a nursing home.

Experiencia fantástica: The place look really nice

Experiencia fantástica: The CNAs really care about the patients. They make sure patients don’t sit in sold clothing and are turned frequently. Thank you for all you do.

Experiencia fantástica: Seems like a good staff, they friendly and my Aunt tells me she's happy so I APPRECIATE THAT

Experiencia fantástica: By March 2013, lumbar stenosis, coupled with other physical limitations, had stripped me of the ability to live alone. A friend recommended Norfolk Healthcare and Rehabilitation Center, because her mother had spent some time there and had given it good reviews. I knew the mother to be a rather fastidious woman, so already I knew the facility met a certain level of "okayness". I had my best friend take a tour of the facility and I asked him one question when he returned, "Would you live there?". He said "definitely". After praying on it, the decision was made, sight unseen; my next address would be Norfolk Healthcare and Rehabilitation Center. After all, "For no word from God will ever fail.” (Luke 1:37 NIV). I made my first call, and was connected to the Admissions Director. There is a truism that says "you only get one chance to make a first impression". Was I ever impressed! Ms Poe is a phenomenal person who was helpful beyond all expectations. She did so much of the leg work for me, contacting the Social Services office, various doctors and others, in order to secure required documents. Her facilitation of the process greatly eased the tension associated with making such a major transition. On Sunday, April 7, 2013, I moved into the facility that would become my home. I chose a Sunday, assuming (correctly) that there would be less foot traffic, thus lessening the possibility of me being overwhelmed while absorbing all this newness. The first thing I noticed was the cleanliness of the lobby area, followed by the brightness of the hallway and the absence of a "nursing home odor " when I arrived upstairs. From the very beginning the staff did everything possible to assure that I was comfortable. Three and a half years later, that is still true. The CNAs work diligently to fulfill the needs of residents. As the most visible staff, their bedside manner is as noteworthy as the skills which they demonstrate. The nursing staff is dedicated to being precise and accurate in performing their duties. When new medication is prescribed, they inform residents as to the name, purpose, and dosage of the medicine, when applicable. They also apply treatments in a timely fashion. The food here is great. Honestly, you can compare a meal here to a for-pay meal at many restaurants. Today is Saturday. Our lunch consisted of oven fried chicken, cauliflower, baked sweet potatoes, rolls, and a mixed fruit cup. There is no skimping because it's a weekend. Our facility social worker is a real asset, ensuring that insurance forms are filed as required, and distributing absentee ballots for all elections, to mention a few of her duties. The Activities Department does an excellent job of providing activities on every unit, every day, including exercises, cards, bingo, movies, church services, and monthly birthday parties. Off-site visits to the movies, zoo, and mall are also forthcoming. Last, but far from least, the maintenance and custodial departments work steadily so that the facility is always clean, and everything is in good repair. It is obvious every day that they take pride in their work. "It takes a village to raise a child." It also takes a village to properly care for long term care residents. The village at Norfolk Healthcare and Rehabilitation Center is a well functioning unit. Now, with all of that being said, I would not have you think I am wearing blinders; nor am I trying to sell you a bill of goods. This "home" is not perfect; neither is yours. There is room for improvement in areas, and I can honestly say that things are constantly changing here in an effort to better serve the residents. At this stage of my life, and considering all the variables, there is no place I'd rather be than Norfolk Healthcare and Rehabilitation Center. This article was not written under any level of cohersion, and is the opinion of one resident.

Experiencia fantástica: Excellent facility. Went there after 6 weeks in the hospital. PT and OT outstanding. Staff on second floor caring and understanding plus they like to have fun. Food is outstanding as good as many resturants. I can't speak highly enough about the facility, it is well, run clean and staff is wonderful

Experiencia fantástica: I highly recommend touring this faculty for your care needs. Very friendly and welcoming staff.

Experiencia fantástica: Working with the staff for placement has been a great experience and easy process! It shows they truly love what they do and love caring for their residents.

Experiencia fantástica: This facility handles many clinically complex patients, both for rehabilitation and for medical issues. Excellent care enhanced if family is in the facility frequently, learning about care and meeting the many caregivers. If you have concerns, communicate with the assistant administrator or nursing administration.

Experiencia fantástica: I usually don't write reviews however today I felt that this place is an asset to our community, great ambience and great staff, special thanks to 'Mr Matthias Johnson' one of the Administrator at the facility for helping us out at short notice from his busy schedule!

Experiencia fantástica: Activity Director, Ms. Phelecia Thomas is great. This was my first week volunteering, and was made to feel welcomed and appreciated. Ms. Gwen is a wonderful person too. The staff was very nice and helpful, as well.

Experiencia fantástica: I TRULY HAD A NICE TIME. GOD IS GOOD

Experiencia fantástica: I thoroughly enjoyed my visit to Norfolk Health and Rehab Center, I found the staff to be caring and helpful! I am excited to visit again soon.

Experiencia fantástica: Very respectful and interesting place, the staff have a lot of passion and patience.

Experiencia fantástica: The Recreational Therapy program is superb! They have activities for all levels of functioning. The Rec Therapy team plan events, socials and get families involved. The residents work their cognitive, physical and sensory abilities everyday. They even have facility Birds for the residents. As well as a “Shop N Go” for residents to buy snacks that are cheaper than the snack machine. Keep up the great work having an impact on people’s lives (:

Experiencia fantástica: I appreciate being asked at the conclusion of my visit with family if I had a nice visit, I appreciated being pleasantly accommodated since it was necessary for me to stay 15 minutes (9:15 instead of 9:00) past visiting hours, to attend our Christian meeting. For that I express extreme gratitud

Experiencia fantástica: It has been a pleasure being back at the center where I started my career. Norfolk Healthcare is a home away from home and I truly enjoy the team I work with each and every day. Go Team Norfolk!!!!

Experiencia fantástica: I work at local hospital and had to call and get information on a patient. I spoke with Renee and she went above and beyond the norm to help me with doing a patients health history for his upcoming surgery. She not only helped me a great deal but was a wonderful patient advocate for this gentleman. From one healthcare professional to another I thank her and give her huge kudos!!

Experiencia fantástica: I am really impressed at the care my boyfriend is receiving at this place.

Experiencia fantástica: Very clean and professional.

Experiencia fantástica: Our visit was very nice ,We haven’t seen our love one in a long time with the Covid restrictions, he looked very well cared for , neat and clean appearance . He was smiling and seemed happy . I think the staff there is excellent, very friendly .

Experiencia fantástica: Everyone who works here is very professional. I brought my mother so she can rehab a little before she goes back home. They treat her like part of the family.

Experiencia fantástica: My mother has been to rehab numerous times at different locations. We have chosen Norfolk Health & rehab the last 4 times because of the quality of service they provide. I feel like she is safe in their care.

Experiencia fantástica: I don't have any complaints. My grandmother is there and she is ok and in her right frame of mind for an 85 yr old. Until she calls me and voices that she is unhappy then I have a problem. So far so good.

Experiencia fantástica: It’s ok

Experiencia fantástica: If you need help speak to Doug in admissions! He is professional and polite.

Experiencia fantástica: I know personally the care here is one I trust my family members to! The therapy staff is unparalleled. The whole staff treats you like family. The nurse Rena is especially amazing. I cannot recommend highly enough.

Experiencia fantástica: I though the people were very nice and courteous. Always clean. Thank you for helping my daughter in her last days. May God bless you all.

Experiencia fantástica: Had a great experience with everyone I came in contact with. Everyone was friendly and went out of there way to be helpful great job goes out to the whole staff. God bless

Experiencia fantástica: Great place. Made my mother feel right at home during her rehabilitation process. Would highly recommend.

Experiencia fantástica: Positive: Communication , Professionalism , Quality

Experiencia fantástica: Great place, great atmosphere. Staff are very welcoming and make you feel right at home.

Experiencia fantástica: Positive: Professionalism

Experiencia fantástica: Great team of professionals invested in the care of individuals of Norfolk and surrounding areas- from housekeeping to healthcare- you will receive wonderful resident centered care at Norfolk Health and Rehab!

Experiencia fantástica: The staff here was amazing to my Uncle. He had a pretty serious condition and we felt hopeless. The staff were able to help him walk again. Amazing people, good food, 10 stars if I could go that high!

Experiencia fantástica: This is the best place to go in all of Norfolk for therapy and skilled nursing care. The entire staff is very customer service focused and their LifeWorks therapy program is outstanding. The nursing staff treated my grandmother fantastic and was always there if I needed an update. If my family ever needs therapy again we will be headed to Norfolk Health & Rehab.

Experiencia fantástica: Great place to work! Very nice working relationships between employees and residents. Very clean, good food and presentation from the dietary sfaff

Experiencia fantástica: Wonderful place to work, always opportunities for growth. Family environment, team works always make the GOAL works !!

Experiencia fantástica: I can't say enough about the staff at Norfolk Health & Rehabilitation. During a really tough time in our life they made things so much easier for us knowing that my grandfather was well taken care of. When he was finally well enough to come home, I think he was a little sad to leave!

Experiencia fantástica: Though we appreciated all who were part of caring for our loved one, there were two KEY PEOPLE who gave EXCEPTIONAL CARE with the ULTIMATE DIGNITY: CNA Deanna Coleman & Food Services Department Head Rob Carmichael. I was extremely impressed by their EXTRAORDINARY PROFESSIONALISM and OUTSTANDING DEMEANOR. They bring GREAT CREDIT to this facility. My family and I will never forget their acts of kindness above and beyond the call of duty. We will always be GRATEFUL that our loved one's last days on earth were in such a QUALITY environment.

Experiencia fantástica: We have tried multiple nursing homes in the area and none of them were on the level of this one. The staff are professional but they also make you feel like family. I can’t express in words how much this nursing home has helped our elderly parents. It’s the first time I’ve seen them this happy in a long time. I am extremely thankful for everything the staff have done for us.

Experiencia fantástica: Visited a family friend at this facility and was blown away by the helpful staff. It is honestly striking to see how a caring environment can impact people's well-being.

Experiencia fantástica: Awesome team of nurses and physical therapy. Social workers are very attentive. Overall great experience. This was my mom's 3rd time at this facility and she really gets great care and motivation!

Experiencia fantástica: My brother was recently in the rehab unit for almost five weeks. When he was admitted, I was not sure he would ever be able to go home again. Everyone in this facility was wonderful to work with.........and I mean everyone from the people who kept the facility spotless to the people at the front desk, nurses and therapists, social worker, etc. His physical, speech and occupational therapists worked a miracle. They inspired him to work hard and he was able to go back to his home in better shape than he has been in for the last few years.

Experiencia fantástica: The Best place ev

Experiencia fantástica: I've been with this company for over 20 years!! That says it all !!!

Experiencia fantástica: Extremely helpful and professional. They seem to actually care and that’s hard to come by.

Experiencia fantástica: Awesome facility with awesome staff!! Everyone is always willing to help and give 100% to the residents!!!

Experiencia fantástica: I have worked with this company for over 10 years. A great company to work for. Customer service is number one priority.

Experiencia fantástica: The therapy staff is amazing and the nursing staff is extremely competent... I love the family friendly atmosphere.

Experiencia fantástica: I’ve been employed with Medical Facilities of America almost 20 years. I started at Va Beach Health & Rehab. then transferred here in 2011 and absolutely love it. The staff is friendly and caring. We strive to provide excellent care and improve our residents’ quality of life.

Experiencia fantástica: A wonderful team that not only provides quality clinical care, but exceptional customer service. Norfolk H&R is what you dream about when it comes to entrusting your well being on to a group of highly effective clinicians. The food is wonderful, the floors shine, the grounds are well kept, and the sense of being welcome is rampant. Norfolk H&R is one of Norfolk’s most valuable assets.

Experiencia fantástica: More than a rehab! Customer service A1, staff professional, and the food! Residents look at this center as more than just your average rehab, more like visiting an old friend....ask your neighbor. Come and see for yourself...you be the judge!