Oceanside VA Clinic

Experiencia negativa: Waste of time. Horrible service

Experiencia fantástica: Excellent staff,cordial, professional, well trained.

Experiencia negativa: I was misdiagnosed by the PA twice there. I came in for knee pain; he offered to give me a bottle of asprin. 8 months later I had knee surgery for a torn meniscus. I saw him again a year later for a cold sore on my lip.I said I thought it was lichen planus. He said it was either skin cancer or herpes. I went to an oral surgeon who did a biopsy ; it was lichen plantus. The motto of this place should be"We dont give good service; just lots of it" ;

Experiencia fantástica: Very freindly and helpful staff.

Experiencia negativa: Everything was fine the first year I started seeing them but as I continue to use their services coming on 2 years it has become a stressful and headache inducing task to schedule, keep or contact staff at this location. I feel they have dropped the ball many times in different departments. It’s unfortunate since they are so close to me. I’m even thinking of going to the La Jolla or Kearny Mesa locations at this point to see if I can actually be helped. VA needs to do better. I’m so disappointed.

Experiencia fantástica: Outpatient VA appointments can be scheduled here. Friendly staff and a very clean facility are a huge bonus.

Experiencia negativa: Called to receive information on getting X-rays and the staff in the radiology had no manners what so ever.

Experiencia fantástica: Everyone is so helpful ☺️ and kind. I actually enjoy any and all visits

Experiencia negativa: Dear Directors, I am writing to formally file a complaint regarding the treatment I received at the Oceanside VA Clinic on August 8th, 2024. The actions of your staff and the responding firefighters have not only violated my rights but have also caused me significant distress. On the mentioned date, I arrived at the clinic seeking medical attention for a condition that necessitated the involvement of emergency services. Due to the absence of an ER at your facility, firefighters were called to assess my condition. After evaluating me based on a questionnaire, the firefighter advised that a hospital trip was unnecessary. Despite this, they insisted that I sign a release form indicating I refused transport to the hospital. I requested the form's verbiage be changed to reflect the truth—that it was their recommendation not to transport me—but this request was denied. This practice of misleading documentation is unacceptable and deeply troubling. Furthermore, as I was leaving, I requested my vital paperwork to obtain a second opinion from a private doctor. During my discussion with my doctor, I noticed one of your police officers, a short Hispanic man named Officer Morilla, following and standing too close to me. When I asked him to give me space and respect my privacy under HIPAA regulations, he refused, claiming his status as a federal employee and veteran. This was irrelevant to my request for privacy. Officer Morilla then called for backup, escalating the situation unnecessarily. Officer Bisch arrived and attempted to taze and arrest me for disorderly conduct instead of de-escalating the situation. This treatment was entirely uncalled for and violated my rights. According to the "Veterans Health Administration Rights and Responsibilities of VA Patients and Residents of Community Living Centers," all VA patients have the right to be treated with dignity, compassion, and respect. This includes receiving care in a safe environment and having personal freedoms respected. My experience at the Oceanside VA Clinic on August 8th clearly violated these principles. Specifically: 1. Nondiscrimination and Respect: I was not treated with dignity, compassion, or respect as an individual. Instead, I was subjected to misleading practices by the firefighters and an unnecessary escalation by the police officers. 2. Health Information and Privacy: My privacy was not protected. Officer Morilla's actions were a clear violation of my HIPAA rights. I explicitly requested privacy while discussing my medical condition with my doctor, yet my request was ignored, leading to further distress. 3. Partnering in Care: The actions of the firefighters in attempting to coerce me into signing a misleading release form violated the principle of involving me in decisions about my care. I was not given the opportunity to agree to or refuse treatment based on accurate information. 4. Concerns or Complaints: I am now exercising my right to seek help and file a complaint regarding these incidents. I expect a thorough investigation and appropriate action to be taken against those who violated my rights. I would like to formally file complaints against Officer Morilla and Officer Bisch for their inappropriate actions and violation of my rights. I also wish to praise the third officer, whose name I do not recall, for his professional conduct and respectful treatment during the incident. Additionally, I am filing a complaint against the firefighters who attempted to coerce me into signing a misleading report. I expect a thorough investigation into this matter and appropriate action taken against those who violated my rights. Your staff must understand that they are dealing with veterans who have made significant sacrifices for this country and deserve to be treated with respect and dignity. Thank you for your attention to this matter. I look forward to your prompt response. Sincerely, Eric

Experiencia negativa: This review is dedicated to fellow vets who have also received shoddy service at any VA Health Care locations in California, with the hope that VA management will fix the problems sooner rather than later. I moved to Oceanside in 2013 and planned to use the Oceanside, CA health care facility as the primary place to seek medical care in my retirement years. On my first visit to the Oceanside location, two employees at the front desk looked and acted lost and could not answer simple questions. As I approached the sign-in desk to see the doctor, I was met by an employee who was eating a burrito (with mouth wide open) while working in plain sight of vets (customers) in the waiting area. Not very professional behavior, I thought at the time. The doctor I met provided adequate service, but every other contact I had with VA employess there were substandard and they seemed to have an off-putting know-it-all and condescending attitude when speaking with vets. That was the last time I sought care at a VA facility- ever! With the reviews of this facility I just read, I see that not much has changed since my experience in 2013, and that is a crying shame for the vets who go there for their "earned" regular and urgent medical care.

Experiencia negativa: Horrible sevice, the employees hide in dark stations.Good luck getting anybody on the phone, one can only leave a message. I drove 30 miles to the clinic so I can update my card. I was told by the La Jolla call center that they perform that service at the Oceanside Clinic. Maybe they do, but nobody I spoke with had any idea how to adress my needs... Contract employees at the VA, not a good idea...

Experiencia fantástica: Gratitude for the caring professional staff at O-side VA Genelle Teeter worked with me for hours and could not have been more helpful. Liz added giving me an EKG on top of her required duties. Dr Hauseman and her nurse Kathy ensured I got my pre-surgery med screening completed (mostly). I feel tremendous gratitude for the kindness and professionalism I recieved. With respect, Erik Huber LMFT HMC SEAL USN/Ret

Experiencia fantástica: Dr Nansen s great.

Experiencia fantástica: Seen at OSIODE VA Clinic today, 22 April 24. Top notch from start w/ LPN Jeanette, family Doc Neeza Kamil, and with nurse for blood draw and tech for radiology X-Ray. Four interactions, less than 15 min wait for all four. Very pleased. JD Burke LTCOL USMC (RET)

Experiencia fantástica: No wait, great place clean

Experiencia fantástica: Mr Spain in Audiology is a pleasure to observe as he handles patients who are waiting to get into their exams or consults. Great people skills in evidence with this gentleman and he obviously enjoys what he does!!!!

Experiencia fantástica: Beautiful Building and sincere staff

Experiencia fantástica: I go there all of the time. The Doctors I deal with, Dr. Joshi & Dr. Wang are excellent. The people in audiology are prime as well as all of the staff. Great people to have taking care of you! Jerry Gerrity

Experiencia fantástica: I had the distinct Pleasure of visiting the VA Optometry Clinic today May 16, 2016 ... I had my eyes checked and got Prescription so I can Buy Glasses online ... I was seen "early" even BEFORE my appointment time :-) Dr. Denise Wong was extremely friendly, Professional and very thorough in listening to my needs and providing her expertise ... I could not be more pleased with the results ! ... THANK YOU SO MUCH to the Staff and Doctors @ VA OPTOMETRY Ronald Luhmann, Commander U.S. NAVY retired

Experiencia fantástica: They really care about us veterans

Experiencia fantástica: Brand new beautiful facility.

Experiencia fantástica: This is the best VA Clinic in my area and I have many to choose from.

Experiencia fantástica: Prompt appointments and caring professional care. Always look forward to my appointments

Experiencia fantástica: Love this VA, great people!

Experiencia fantástica: Excellent. Couldn't ask for better or more friendly service. I am thankful.

Experiencia fantástica: Very nic

Experiencia fantástica: I have spoken with Marcy within the Community Care dept. Every conversations has been professional and productive. I appreciate all the care and work that goes into helping our veterans. Even on the backside every interaction is important for care.

Experiencia fantástica: Love the Clinic I get the best care here you can see and feel they truly care about your health here.

Experiencia fantástica: I have to be honest. This is the best VA clinic I have ever been to. Caring professionals and you can actually get someone on the phone. I live north of Los Angeles and still keep this place as my primary care (because they’re that awful where I live)

Experiencia fantástica: Always polite, respectful and very helpful.

Experiencia fantástica: Very new and very well equipped for all issues.

Experiencia fantástica: Very nice people and very clean and organized.

Experiencia fantástica: Very helpful desk clerk.

Experiencia fantástica: All appointments have been on time people are caring they're really wonderful it's always been a pleasant experience thank you to those that work th

Experiencia fantástica: Blue Team Dr Bell and her nurse are 5-plus Stars for care and customer service. Thank you for the ability to express my opinion. [email protected].

Experiencia fantástica: Everyone's nice there & visits seem to go pretty quick right now cuz of Covid (just don't be late for your appt.or at least call if u can't go).

Experiencia fantástica: Ive been to many VA hospitals and this one is by far the best. They are very quick to finding ways for you to gain the attention needed in a timely manner!

Experiencia fantástica: Organized, minimal wait times, friendly.

Experiencia fantástica: Absolutely the best care I could ask for! Professional and caring staff!!

Experiencia fantástica: Very good care, they are helpful and they take care of their facilities.

Experiencia fantástica: Outstanding service, the staff are always very wiling to help and genuinely care for your health. I am bless by getting the VA medical care I need. Did I mention there is very little waiting time,

Experiencia fantástica: The best alternative, re: going to the busy La Jolla Hospital.

Experiencia fantástica: I've been going to the Oceanside Clinic, ever since they close the one in Vista. The Oceanside Clinic is very well laid out. My primary doctor is upstairs. Blue. Doctor Bell. I lost my right leg on September 14th 2019. Since March I've been going to physical therapy, every Tuesday and Thursday on the first floor.. so yes I do love this Oceanside Clinic.

Experiencia fantástica: I found the directions easy to follow.

Experiencia fantástica: The staff there are great. Dr.Garcia has lower my blood pressure an has me on the road to recovery with my Left Ankle issues. Thank you an God Bless US Army Veteran 16 th M.A.S.H.

Experiencia fantástica: I've been going to the VA for care since obtaining my benefits in the late 90s. I get nothing but the best care and everyone I've dealt with has been extremely professional. My Dr treats me like I'm her only patient and actually uses the online messaging service for ease of care.

Experiencia fantástica: Complete caring staff minimum wait time quality servic

Experiencia fantástica: Been here so many times, great place :)

Experiencia fantástica: Awesome service every time. The waiting to be seen is very short. Friendly and knowledgeable service!

Experiencia fantástica: The best clinic for veterans. Friendly staff. My husband love doctor mendoza. He Is very knowledgeable very patient they accommodate you for you to feel great. I'm so happy that my husband feels happy with doctor mendoza with his dental needs. Doctor mendoza at dental clinic and all his staff are wonderful. Thank you. May god bless you all the staff at this clinic.

Experiencia fantástica: This clinic is very helpful getting my paperwork started for my benefits. The line moved fast and workers were super friendly. This location provides a lot of resources to help all veterans solve their issues.

Experiencia fantástica: Everyone is courteous and very professional. Much love and respect.

Experiencia fantástica: Love this facility and the staff

Experiencia fantástica: San Diego is packed with vets, so there should be no surprise on wait times. Everyone in the VA are constantly working if not with a patient, then with a lot of paperwork they need to catch up on, or maybe going through "hoops" to help a patient. Sure it's frustrating having to wait for something that may seem like it should have been a simple "Is this something I should sorry about? No? Ok. Thank you" Just keep in mind that these services ARE FREE, and that alone is awesomeness.

Experiencia fantástica: Much better than VA La Jolla. Well trained, courteous, thoughtful, and caring.they treat Veterans with great respect.

Experiencia fantástica: Can not over emphasize how highly I rate this place. Everyone treated as a person, not a number and treated with respect. Just wish they had better service transportation wise between the Sprinter station and the clinic. North County transit recently cancelled their convenient service due to attrition. We, as disabled veterans suffer, as a result!!! The 316 bus route recently cancelled, which forces the use of the 318 adding much time for travel

Experiencia fantástica: The patient care that I received in the Audiology Clinic was outstanding! Everyone was professional, pleasant, and thorough. The only downside was the 2-month wait to get an initial appointment.

Experiencia fantástica: I have never had a bad experience here at the VAMC in Oceanside. Facility is clean and comfortable; the staff are friendly, attentive, and genuinely care. The facility is located very close to local mass transit.

Experiencia fantástica: Excellent facility, Staff, care and wait times! Best VA I've been to.

Experiencia fantástica: These people really care about the veterans they serve. They are friendly and attentive. The waits are not long and the medical service high quality.

Experiencia fantástica: The best Va Clinic