Tarzana Treatment Centers, Inc.

Experiencia negativa: Place is a joke and staff seems like they expect you to do their job for them

Experiencia negativa: If I could give zero stars I would. This place is the absolute worst when it comes to time management. I'm told to show up at 9am for my appointment and then I'm not even SEEN UNTIL 11AM LIKE WHAT IN THE WORLD!??? I figured okay this must be a one time thing or maybe even a couple of times, this is a normal event for them, completely late completely irresponsible and completely unprofessional.

Experiencia positiva: I only give it three stars because the assistant at the end who gave me the upcoming appointment was very nice and she explain in throughout my concerns where as the doctor who 1) cancel my appointment because she came to this location after having my appointment made with her in the Blvd which was an inconvenience cause I couldn’t change my day off as i had already ask for it trying to figure something until they told me she was in the Palmdale location and I needed to be seen as I only want one primary doctor not switch hoping around. Second, 1 hr waiting to only be seen for 3 minutes and the doctor giving me looks basically brushing off my concerns as if it didn’t matter. Same concern as last time but this time I wanted a bit more details but Again the person at the end (thank you) who help me out explain it much better and without making me feel bad for even coming in.

Experiencia negativa: Like other reviews, i was also assigned this location as my primary care provider. The care here is sub-par. They leave all messages online unread and dont respond despite saying they will ‘within 3 days’. I go in after waiting several months for an appointment with a legitimate concern and get aftercare notes for a completely unrelated issue i dont have. Referral number they gave me is defunct and goes to a voicemail box that im sure is unmonitored. The first time i called here i was immediately thrown on to an emergency line with no warning, where they yelled at me like i was supposed to somehow know the hours when they say open 24/7. Poor care. Avoid if possible.

Experiencia negativa: Every appointment I have made has always been canceled cause the doctor called off… how am I supposed get care for things that are actually very concerning and I can’t get help? It’s Pathetic on how bad this place is. I don’t even feel safe getting care here. I want my old primary care back not this garbage

Experiencia negativa: This is regarding primary care: I was assigned this center as my primary care for my insurance, as I didn't have a regular doctor and I thought I'd give it a chance and see. My first visit went well, I had a really great clinician and we discussed my issues that I needed to address. She ordered labs and we scheduled a follow up visit for 3 weeks later to start on some needed exams. Two weeks later I got told that she was no longer at the clinic and my appointment needed to be rescheduled. They rescheduled me to a clinic further away (1 hour drive for me each way). I got to the appointment early, and after waiting an hour after my scheduled appointment time I ended up leaving. I have had four inpatient visits (2 for labs) and 5 telephone consults. I have never spoken to the same person twice, and not one clinician had background on my history or treatment goals so I got to explain that newly each time to differing indifferent responses. The "doctor" listed on my insurance card I have never seen or spoken to; I'm taking their word that he exists at all. I was told that they did labs in the office (instead of going to Qwest Diagnositics where I had been going), but they neglected to tell me they'd be charging me for those labs (where it was 100% covered at Qwest). They also did the incorrect labs the first time, so I had to come in again and redo them. They almost did the same incorrect labs the second time but I was talking about the issue and the tech saw the mistake and corrected. (The techs I met and spent all of 10 minutes with overall were all very nice). I did get charged for the second labs to correct their mistake, as well as the copay for the phone call to follow up on my labs where they couldn't do any follow up because they didn't have the right info. I had to call every single time to schedule a follow up call on each my labs after re-starting a medication to see where my levels were, so we could possibly get everything to where they need to be. They did zero follow up on their own, even though every place I've worked with before would set up regular appointments/labs for medication assessment until they reached the level that was effective. I gave it 8 months and have seen zero improvement in my one health issue that was my primary focus, and not even touched on the other few I had intended on working on. I have since started seeing a different practitioner out of pocket so that I can possibly get some traction on my health issues. I changed from Tarzana to another primary care for emergencies as well, so I am no longer with them after this month. I received the invoice for all of my "care", and the only option for payment they gave me was to fill in all of my credit card information (including security code) onto the paper invoice, which contained my personal health information and send it through the mail to them. I called and they told me that the only other way to pay is to come in person to their office (which is 45 minutes away), so that I can pay them to be done, because they they have no online payment system. The only reason I'm putting this all up here is because I feel like people need to know what they are signing up for. If I had known these things I would have changed much sooner, and saved myself some headache and $$.

Experiencia negativa: After reading the 1st 2 messages the 2nd message caught my attention immediately, They are milking the system they are making the insurance companies I will report this To the proper authorities to take further action and investigating this place

Experiencia negativa: This is the worst Drs. office I have ever been to. I have been going there for a year on almost a monthly basis and have never seen the same Dr. twice. And each Dr. has a different course of treatment. Before going there I was on 3 prescriptions and now I am on 24. When I need refills of my prescriptions they are never called in to the pharmacy until I am out of the medication for 3-5 days and when they are called in many times they are the wrong medication. I am in the process of changing Drs.. I don’t go there for rehab, I go for routine medical care. I think with all the meds they are prescribing they are hoping I will stay with them for rehab purposes.

Experiencia negativa: I'm not sure why this place has ratings over 1. I am 52 years old and this has been the worse place i have ever been to, by far. now, let me be clear, this seems to be a rehab clinic. i was not there for that but rather a physical exam that my insurance sent me to this place. but from horrible service at the front. those girls were more interested in what they did over the weekend than getting me checked in and ready. everyone seemed to be in training because nobody had any idea what to do. then a nurse practitioner (not an MD) gave me my physical and said she would order a full set of labs along with 3 x-rays. well, after going to the wrong place that THEY sent me, i got the 3 x-rays. but sad to say, 3 months after that first visit, i have yet to be sent for blood work. oh yeah, nobody told me about my x-ray results. so, sadly, i will not be going back to this place even if it's the last place on earth.

Experiencia fantástica: Tarzana Palmdale... Alfonso, Vindell, Paul, Tony, Jen all counselors are amazing... I have learned so very much they taught me life long tools I can carry with me forever... Beautiful learning experiences... They really care and are there for you... It works if you work it...

Experiencia fantástica: Very helpful, polite staff, always willing to help. Sylvia is always so helpful. The clinic offers so many programs I recommend this place highly.

Experiencia fantástica: Hola estoy sorprendido con este lugar. Las chicas del front desk. Son muy amables. Ellas siempre sonriendo. Y alegres. Este lugar está salvando mi vida. En muchos aspectos. Ayudándome hacer una mejor persona !!!! Hola estoy sorprendido con este lugar. Las chicas del front desk. Son muy amables. Ellas siempre sonriendo. Y alegres. …

Experiencia fantástica: TTC helped me get and stay clean. I have 6 months rn! Alfonso’s the dopest counselor there for sure :)

Experiencia fantástica: great service! wonderful nurses !!

Experiencia fantástica: This clinic is very resourceful they are very helpful. I have been coming here for 5 years i will continue to recommend tarzana treatment centers.

Experiencia fantástica: This clinic is by far the most resourceful clinic I've ever been to. The receptionist always greet me with a smile. Anytime I need anything they are always on top of it.

Experiencia fantástica: Esta clinica es muy buena las enfermeras son muy attentas. Silvia siempre me ayuda con mis medicinas simpre.

Experiencia fantástica: Tarzana Treatment centers is a fantastic facility. The staff here is so helpful, anytime I need something they are willing to help. I recommend this clinic.

Experiencia fantástica: This clinic is awesome, always willing to help me in anything i need. Once you walk in you are greeted by the lovely receptionist. The medical assistans and Vivian are so helpful. The driver is so nice as well.

Experiencia fantástica: I highly recommend this clinic, this clinic has great doctors and nurses. They always get my referrals out on time. This is the first time I actually feel like a doctors office cares about me. Everybody here cares about me. You won't regret coming here !

Experiencia fantástica: I have been coming here for yrs! The doctors and staff are amazing! I especially love the medical assistants in front. They are always so helpful! They always remember me and my son and make us feel at home. So much so to when my insurance changed my primary doctor I made sure to switch back to Tarzana because I wouldn't want to be anywhere else. They make me feel safe and comfortable and are always so nice and so helpful! It's a really great experience!

Experiencia fantástica: This clinic is very resourceful they are very helpful. I have been coming here for 5 years i will continue to recommend tarzana treatment centers.

Experiencia positiva: I Can't Complain About Anything or Anyone. The Staff was always polite and helpful.

Experiencia fantástica: Wait until see everyone one xoxoxo love you more stella Isabel mcdaniel

Experiencia fantástica: This Tarzana location has the most professional and helpful employee's I've ever had the pleasure of meeting. Patty, Kelly, Miguel and Dr. Brian have been extremely helpful and kind. I highly recommend this Location!

Experiencia fantástica: The girls are great Karen, Mariah, Yesenia. Wonderful

Experiencia fantástica: Tarzana Treatment Center has the friendliest and most informative staff. I'm always treated with care and respect and if ever have a question I know I can always go to Patty she is very knowledgeable and kind.

Experiencia fantástica: Nurses and Doctor are very nice and kind. Thank you. I really recommend this clinic.

Experiencia fantástica: I love my experience here at Tarzana Treatment center MS Silva is very polite respectful helpful over all that's my doctors office wouldnt change it

Experiencia fantástica: I've been coming to this Clinic for over 10 years, Brian Schlesinger is the best provider. The nurses here truly care about my care.