New Roads Treatment Center Provo

Experiencia fantástica: My LO never had the opportunity to receive treatment here, but I can't say enough good things about Natalia who works at intake. My son was arrested due to his mental illness. In a frustrating system, Natalia was a shining light who worked hard to help my son get treatment instead of prison. She wrote multiple letters to the judge, New Roads came out and did assessments and validated my questions and concerns. If the actual facility listens and cares like she did, I am sure the place would be amazing. It came highly recommended to me from various parents whose loved one's were able to recover, thanks to New Roads. I truly wish my son could have received the help that he needs from a place like this. Unfortunately, our country still has a long way to go in the criminalization of those suffering with a serious mental illness. Thanks New Roads for all that you tried to do and especially Natalia.

Experiencia fantástica: The program and staff were outstanding, they were exceptionally caring, patient, and understanding. Their dedication truly made a difference in our lives. A heartfelt thank you to the entire team for helping our family member make such remarkable progress. I wholeheartedly endorse New Roads Behavioral. Your loved ones will receive exceptional care and gain valuable skills that will enhance their lives. It's a challenging journey, but one that yields priceless rewards.

Experiencia fantástica: Nice app

Experiencia fantástica: Good

Experiencia negativa: The receptionist, Michelle, was rude and hung up just for asking clarifying questions on visiting policy.

Experiencia fantástica: saved my life twice, new roads provided me an environment to WORK my program. staff is amazing and understanding. it only works if you put in the WORK. new roads gave me that opportunity.

Experiencia negativa: Would never recommend this facility to anyone looking to heal PTSD anxiety depression or abuse. The psych provider swore at me and did not feel safe, which is the first priority to have in a counselor. I tried to ask aka Dearman to o be placed with a different provider twice and they told me no, it was an exposure. So I played their game went to my appointments just to get out of the abusive situation . I ended up in the hospital ER because the med staff would not give me my salts/food needed to monitor my Potts diagnosis. They would not let me contact my family husband after this occured, and I had no idea if my family was notified. I saw clients being neglected and having seizures with no medical response. I saw a sweet autistic girl be bullied and run to her room telling I want to kill myself and no staff response. I was told I could not help her or even comfort her. The program DBT skills they teach thereI studied and began to use of which I'm grateful and it was great ly confusing to me when everyone there I clouding the director was saying use your skills and then after apnth my counselor said I could use no skills? I felt I needed a place for personal help,safety and healing and instead O was expected to help others heal which I love to do and the contrary was told dont rescue or aidtjose suffering. I also could only progress towards leaving based on the clients there of which they themselves were not in their righindor healed. I expected to e caredgir BTS professionals with professional care and compassion. My roommate had to have emergency care come in the middle of the night because she was diabetic and they wouldn't give her her insulin needs. We had to dearman for 10 min a day of exercise fresh air and sunshine in the morning. From the online pictures it is portrayed as a safe healing space and in reality it is run like a prison or what I imagine prison is like. In order for my insurance to cover I had to finish a program they developed which took me 3 months because I was in constant fight or flight with how I was treated and handled as well as how I saw other clients being treated..if I was to leave early AMA medical insurance would not cover. I suggest they find a more qualified professional medical staff. I've never been so poorly treated in my life and with 22 years with a medical condition, I've never been treated like I was there...little to no compassion except for the female psychologist and a few of the social workers there. I was put on more meds, because I believe I felt so unsafe my issues got worse when I was there. I was disturbed by a very unstable client one night that abused the night guard as I watched..I was able to calm down this client down and the next day with no sleep was told I could not have a nap time from medical staff. I will never recommend such a facility. I do feel compassion and sorry for some of the staff there as they are very good people with good intentions and hearts, however this facility needs to be audited and shut down. It is not a healing place, especially for those dealing with chronic illness and PTSD. I was wrongly diagnosed. I have a proper diagnosis now that I'm with I believe is a qualified psych Counselor who stated how they treated me was not ok.and they should be shut down. I am off all medication, have no sleep issues and have proper diagnosis cptsd of which this facility only compounded my struggle to heal. I will be forever grateful for my Savior that showed me how to heal and get home. I hope this helps others find other ways or a place that can help those who suffer with various medical mental and emotional imbalances. Thankyou to the dear kitchen staff my case manager and other workers there for trying to help me I hope in the future things can only improve these and other centers that are trying to help humanity heal. Blessings.

Experiencia negativa: I’m really frustrated with this place. The family support wasn’t what they said that was going to be. They didn’t even have one family therapy session They messed up on meds at discharge when you try to solve a problem they just tell you to email someone else. I feel the communication structure is really poor. It wasn’t all bad of course but I don’t feel Like they care very much About finding answers and making communication manageable.

Experiencia fantástica: This place has saved my life. Amazing staff

Experiencia fantástica: A great treatment center!

Experiencia negativa: I was at new roads two years ago and I haven’t really spoken about my time there. The person over the women and the person directly under her were awful to me. Same with my therapist. After my first emdr session, she told me to call her if I was struggling. I called her that night with no answer. Staff told me I should keep trying until she picked up and use skills in between. When she came in after a few days she told me that I was losing my phone coaching privileges because I abused them. All I did was try to call her like she told me to. When I graduated, I ended up coming back after a week or so, and the same two supervisors were, again, absolutely awful to me. When I told one of them she intimidated me she yelled at me. One of them always called me “willful ally” because she said I didn’t want to do the work. I decided to leave ama one night because I had had enough and they wouldn’t give me my phone and wouldn’t let me call my husband. I ended up on the streets of Provo late at night with my suitcase and no phone, not having a way to contact my husband. Little did I know they had called him and he came and picked me up. They didn’t even give me the courtesy to tell me they’d call him.

Experiencia fantástica: The atmosphere between the clients at New Roads is wonderful. Everyone at New Roads is here to get better, and you’ll be amazed at how intimately you’ll be able to connect with people. I made lifelong friends who I will cherish forever. I will never be able to thank New Roads enough for truly saving my life and giving me the gift of true recovery again.

Experiencia fantástica: I came to New Roads with a deep depression and mental health issues I had been stuck in for over a year. So I thought I would stabilize my medication by staying a few weeks to 30 days and returning home. I ended up staying 90 days, and if the option to permanently move in was an option, I would have taken it! I was incredibly impressed with the quality of the therapeutic staff I was assigned. My primary therapist, compassion was exactly what I needed to start my healing process. The psychologist was the perfect fit to motivate me to make the necessary changes to ensure I never end up in the position again. The staff cares deeply about the clients and goes above and beyond anytime a client needs help. I will never be able to thank New Roads enough for truly saving my life and giving me the gift of true recovery again.

Experiencia fantástica: All I can say is if you’re looking for a facility for you or for someone you love, choose this place. I would recommend it to literally anyone and everyone. It doesn’t matter if you’re dealing with only mental health/trauma or if you’re also dealing with substance abuse – this place is helpful for everything. I don’t really have anything negative to say at all. My time at New Roads was probably the best experience of my life and I will always cherish it and the people I met while I was there.

Experiencia fantástica: Forever grateful for the process and journey at new roads. This is one-of-a-kind transformative work that New Roads is doing here. I am forever thankful for the therapist, staff, and intake team they truly have changed my life. I was fighting urges to harm myself and I am glad I found some help. I have been to many places but this place really taught me coping skills to help me live a better life for myself. They truly want you to succeed.

Experiencia fantástica: New Roads was probably the best decision I made in my entire life. New Roads is super resourceful, empathetic, and compassionate therapist and a team that will work with you to heal. We need more people in the counseling field like new roads that have experienced issues that can understand a wide range of problems. Everyone in the office including the whole staff and team is nice and helpful too! From the front desk receptionists and the intake clinician, I can see that everyone is really interested in providing the best experience. If you are willing to acknowledge your insecurities, change, and build your own boundaries and happiness, then this is the place to go!

Experiencia negativa: DO NOT attend this facility. I gained NEW TRAUMA here, rather than healing from old issues. Over the course of my two week stay here, I was lied to by staff members multiple times, had staff members make up and spread information about my situation that was not true, was belittled by one of the directors, etc. I ended up leaving against medical advice because my condition was only worsening while I was there. Upon my departure, I was explaining to my friends there that I had found a treatment center closer to home and would be continuing there, and the staff member that was seeing me out cut me off and rudely/harshly said "don't lie to them". It was not a lie. It was true. Staff members do not seem to care about the well-being of clients. One time, a girl was having a severe crisis and I tried to get a staff member to go help her. They refused, attempting to "challenge her" to make her way to their office, even though they could see her struggling on the cameras. I eventually helped her make it to the office, but they refused to come outside, even when the situation severely escalated. They only came out after I was pounding on the door and begging them to, as things outside had worsened. I will not go into details, but someone's life was in real danger. The staff could see the situation on the cameras, but did not come outside. The situation ended in them sending the girl off to her room and yelling at her for lashing out, even though she was in the midst of a crisis. I have more stories like this. During my stay here, there was also a significant issue with stealing. We did not have locks on our doors for obvious reasons, and sometimes people stayed behind while the rest of the group went on outings. People's food and possessions would go missing. Eventually, the staff, as well as other clients, found out who was doing it, yet there was not enough action taken to prevent this from continuing. It was a scary and unsafe environment to be in at times. In conclusion, this facility is one I suggest staying far away from. They refuse to deal with staff members' inappropriate behavior, make up stories about clients, and have no issue with belittling their clients in harmful ways. I had an awful experience and DEVELOPED NEW AND SIGNIFICANT TRAUMA FROM THIS PLACE that I have still not healed from, even over a full year later.

Experiencia fantástica: I would definitely recommend them to anyone.

Experiencia fantástica: Couldn’t recommend them enough! Wish you all the best in your future work.

Experiencia fantástica: New Roads helped our family tremendously. Great program and great staff. DJ, Brett, Madison, and the therapist James were particularly patient, kind, and understanding. Thank you to them and to the whole staff for helping our loved one improve so much. I highly recommend New Roads. Your loved ones will be in good hands and they will learn a lot of great things that will enrich their lives. It won’t be easy but it will be worth it.

Experiencia fantástica: I was slowly getting worse and worse with my problems and it was starting to effect my family. I was ready for a new start and New Roads was right there for me when I needed them most. I am so grateful for them and I am proud of where I am at today.

Experiencia negativa: My wife was having struggles and had to go here. She had an emergency and was in the worst pain of her life. After having to insist over and over they finally drove her in an employees vehicle to a hospital and dropped her off at an emergency room. They never gave her her phone or items to be able to contact me. She was diagnosed with cancer and had to have an emergency tumor removal that night. She had to find a phone at the hospital and inform me to make the 1.5 hour drive down to her. I NEVER received a call from the facility telling me my wife had been hospitalized! I have called several times over the past year to get in contact with the manager and have never had my calls returned. To add insult to injury they never returned the money they took from her wallet when she was admitted. Do you care about your loved ones? Think twice about sending them here

Experiencia negativa: The staff didn’t seem to totally care about the patients, i was given the wrong dose of medicines, lied to by multiple staff members, and i was forced to leave against medical advice. it’s fine if you’re in a severe crisis, but if you just need a little help, do not come here.

Experiencia fantástica: Let me be the first to say that this program at New Roads does all it says it will do, including ensuring that your loved one gets clinical help that works. I cannot say enough about the people here.

Experiencia fantástica: Thanks to New Roads, my family has finally become a family again. My children have suffered with substance abuse for most of their adult lives, and when they told me they wanted to be sober, i knew exactly the place they needed to be. New Roads has helped them achieve sobriety they never thought was possible, and we got through the holidays this year WITHOUT ONE DRINK!

Experiencia fantástica: Spent a year and a half in and out of rehabs. This is the only one that stuck. Got out in September 2020 it's now April 2021 and I'm doing very good, I feel better than I ever have in my life. This place gets down to it, they don't joke around when it comes to recovery. This place literally switched something in me. They teach lots of DBT skills in depth which surprisingly no other rehab I have been to did that. They know what they are doing. Recovery here can be uncomfortable at times because it's really going to make you face yourself. You work hard here towards recovery but you also have fun just as much. It's an excellent balance. The only downside which in retrospect wasn't that big of a deal because they handled all of us very well, we each got the time and attention we needed. When I was there they had about 23-25 girls there. It was just too much. I was extremely overwhelmed as the population kept growing and it took my focus somewhat away from my own recovery because I was invested in everyone else's drama. However the skills you learn here are life changing and meaningful. The therapy can get intense at times but it's so beneficial. I was someone who never thought I was going to recover because the rehab system was failing me. This place listened, I wasn't a paycheck to them, like how I felt everywhere else. They took the time to invest themselves into helping you with your goals and being a positive part of your recovery. Everyone is still shocked at how good I am doing. I'm really grateful for this place. Turned my whole entire life around. THANKS NEW ROADS!!!

Experiencia fantástica: I had a very good experience here. I received individualized treatment as well as group discussiona, including a comunity of peers to relate with outside of staff involvement.

Experiencia fantástica: Thanks to New Roads, i've been sober for almost a year now! I have so much to thank New Roads for, they've helped me achieve a life worth living! If you, or a loved one is looking for help on your road to sobriety, THERE ISN'T A BETTER FACILITY THAN NEW ROADS! I recommend ANYONE looking for help to reach out to New Roads!

Experiencia fantástica: If you or a loved one are trying to achieve sobriety, this is the program you need. They focus on several factors of your addiction, including mental health, traumas, and other things. I recommend New Roads to anyone that actually wants to be sober!

Experiencia fantástica: There is not enough time in a day to describe how grateful I am for everyone at New Roads.

Experiencia fantástica: I love New Roads! The staff is so kind, and you can actually build healthy relationships with people. They help you discover ways to cope with trauma and addiction, without turning to drugs or alcohol! I never thought i'd see the day i was sober, but thanks to New Roads, i can proudly say i am sober, and won't be turning to drugs or alcohol ever again!

Experiencia fantástica: IF YOU WANT TO BE SOBER, GO HERE! Their treatment is effective, and they actually care about your sobriety. I've been to rehabs before where it's almost like a routine: You get there, they tell you that it's as easy as saying no, you leave, you relapse, you go back. Not New Roads, they take time to learn about you, your traumas, your mental health, and more, and then they derive a treatment for you specifically.

Experiencia fantástica: I'm grateful to the staff at New Roads for their compassionate service and commitment to the mental health. A family member living experienced and incapacitating mental health event. We went through much frustration connecting him to the help he needed until we were finally able to find New Roads. The staff approached the care needs with compassion and facilitated difficult crisis intake with professionalism and compassion. The level of communication is exceptional. My family member is where he needs to be right now and we remain hopeful for full recovery. The story is not fully written. But the value of this facility and its staff is clear.

Experiencia fantástica: New Roads Behavioral Health literally changed my life in the sense that it gave me tools that I never had access to before. I have had severe depression, chemical dependency and suicidal tendencies before checking in here. Not only that, I've learned alot on dbt while being here and have had much practice the past couple months learning that it takes doing the work. Also, they have the chance to do family sessions also. if you want to CONTINUE more treatment. With a therapist or counselor!! This place is AMAZING in my opinion.

Experiencia fantástica: My depression and anxiety got too much to handle so I voluntarily checked myself in here and stayed for a few months. My doctor was great and all the therapists and staff were so nice and caring. The therapy sessions during the day were helpful. I got my meds changed around here and am happy to say I am feeling a lot better. I'm still doing the outpatient program and it has been amazing.

Experiencia fantástica: New Roads has some of the most effective and incredible treatment programs i've tried! I finished my treatment with New Roads a few months ago, and i haven't touched a bottle in a year! If you really want to achieve sobriety, New Roads is the facility for you!

Experiencia fantástica: I left New Roads feeling confident, encouraged, educated, and ready to take the next step on my journey of recovery.

Experiencia fantástica: Spent two weeks at New Roads at the therapists diagnosed my issues in the first two sessions which my outpatient treatemnt did not diagnose in the last two years.. very friendly stress free environment. small groups, good food.

Experiencia fantástica: Best in town!!!! I would strongly recommend anyone needing help to go here. The way my therapists listen and encourage me as a patient to be able to help create the treatment plan but also with their expertise in co occurring disorders and dbt is rare and such a wonderful thing! I am very grateful for New Roads and all they have done for me.

Experiencia fantástica: New Roads has the nicest facility, staff, and most effective treatments i've ever seen! I wish they had more locations, because they are the most effective facility around! If you or a loved one is struggling to be sober, this is the place for you.

Experiencia fantástica: New Roads has helped me in so many ways! thanks to new roads, i've been able to get a job, repair relationships with family, and see my kids again! If you want to change your life, this is the facility for you!

Experiencia negativa: I sent my daughter here. It was the worst decision of my life. DO NOT chose this treatment center. They only want your money, they will over sedate your child and spend your money doing it. I don't know how these people live with themselves.

Experiencia fantástica: I have gotten the best advice and treatments for my daughter. The staff is VERY personable and knowledgeable. This place literally saved my daughters life. Thank you!!!

Experiencia fantástica: So grateful that New Roads was able to help my sister gain her life back!!

Experiencia fantástica: I absolutely believe that New Roads saved my child's life. Once she decided that she would no longer run when things got hard, and they did get hard, she truly blossomed into her beautiful self...both inside and out. If it weren't for the patience, empathy, patience, professionalism, patience, and genuine care that the staff showed for her, I know that she would no longer be with us. Our family feels blessed to have found New Roads and specifically Nicole, Spencer, Jodi and Eric. I would encourage anyone in the difficult situation that too many of us find ourselves in, to contact New Roads.