Rosewood Rehabilitation Center

Experiencia fantástica: The staff at rosewood are kind and professional!

Experiencia fantástica: My husband was at Rosewood for a month, for rehabilitation. Our experience was amazing. Their therapy department was great and really helped my husband. The nurse's were great too. One person that really stood out to us was the housekeeper Maria, she was always so kind and helpful, and went out of her way to help if she could. We would recommend Rosewood to anyone in need of their help.

Experiencia fantástica: I wrote along long post where s it???

Experiencia negativa: This was the absolute shitiest place ever!! My mother had spinal surgery and sent there for rehab and all they did was neglect her. They moved her from the bed to a wheelchair in the corner and left her there for hours. They were 35min- 1hr late on her meds she was there for 4 days and they did not bathe her and they had just children behind the front desk and some housekeeping lady going through her belongings trying to steal from her. This is the worst place and a place people send family to just leave them and never take care of them. If you need actual rehab and help DO NOT GO HERE!!!

Experiencia fantástica: Rosewood is an excellent rehabilitation facility, the staff is very professional and helpful, the physical therapy staff is excellent and very caring I highly recommend Rosewood rehabilitation center.

Experiencia fantástica: Excellent Therapy

Experiencia fantástica: My 95 year old Mom was in Rosewood Rehabilitation for rehab after pelvis fractures. The facility is clean and the staff was attentive. Their medical Doctor is very good and we transferred her care to him after discharge. The PT and OT staff were excellent and worked hard to get her motivated and participating in rehab. I would select this facility again if care is needed.

Experiencia fantástica: My Dad was in Rosewood rehab for a year. He came in with an awful infection and was soiling himself. I was not sure if he would make it. The kind nurses there healed his infection, cleaned him up and fed him good food. He loved it. He was happy and that’s what mattered to me. I also loved the nurses and Bobby the social worker that always helped me with any questions. Even Darcy at the front desk was always helpful to me. I can’t recommend them enough to take care of your loved one. My Dad’s name was John McDowell and he would approve!

Experiencia fantástica: My time working on a lighting upgrade at this rehabilitation center was truly remarkable. The staff's care, compassion, and dedication exceeded all expectations. From their warm greetings to their personalized attention, every interaction reflected their commitment to residents' well-being. I wholeheartedly trust this team to care for any family member. Exceptional service all around.

Experiencia negativa: This place is unfortunately full of people who are unqualified and are clinging into their jobs as hard as possible. They get a new director every single year because they can't figure out how to make this place better. A lot of stupid stuff happens here and several patients keep some kind of phone or recording equipment in the room with their loved ones because of stuff that happens here... Lots of open law suits 2023 and 2024 and the director David should be investigated. The investors run everything here so they should take into consideration that putting in a new director every six months isn't fixing anything. Sad ... Wish they did better

Experiencia fantástica: The entire staff was very helpful and professional in every way, can't say enough about Physical therapy, the CNAs, RNs . With a few Minor pickups, due to communication which admin addressed quickly and discreetly . Again can't say enough about your excellent staff, they ALL should be given a raise to put up with this old cantankerous man! Even the drivers that took me to a Drs. Appointment were great very professional crew you have at Rosewood!

Experiencia fantástica: Everyone did a great job and gave my mom good care

Experiencia fantástica: Staying at Rosewood was the best everyone was so nice and caring. I got excellent care from everyone I would recommend my family and friends to Rosewood.

Experiencia fantástica: I was apprehensive about coming to Rosewoid due to an experience at a different facility but I was pleasantly surprised. The staff was supportive, understanding and very nice. Nursing care was excellent as was all the therapeutic staff (PT, OT, Speech) Food was good.

Experiencia fantástica: Thank you for taking care of my father ❤️ Beautiful crew you have their at the RoseWood Center You, ladies and men do an awesome job. I thank you my father thanks you my mother thanks you and I thank yu I thank the crew is amazing. Keep it up.peace love

Experiencia fantástica: Staying at Rosewood was an eye opening experience for me. I was a patient; here. I have worked in many different skilled nursing facilities over the years. Rosewood was exactly the right place for me. The staff at Rosewood Rehabilitation has my sincere thanks, and appreciation for ALL they do. Everyone of you go above and beyond, with respect for each other and the patients. You helped me remember how important it is to be kind! I love you all for it.

Experiencia fantástica: Excellent care and a caring staff. Food was pretty decent too.

Experiencia positiva: I recently had a hip replacement and did rehab with Rosewood. I found that I had professional on going care. The Physical Therapists I worked with were Pros and especially empathetic to my muscle disease! I am grateful for the help of many Certified Nurses Aides who were tireless in having to help me with many issues daily! My 30 some odd days there were of course difficult but I have nothing negative to say about the staff at Rosewood, including the maintenance staff! Thanks to all at Rosewood!

Experiencia fantástica: Great atmosphere! And great staff!!

Experiencia negativa: I am a patient here and a retired licensed clinical supervisor and executive director of a hundred bed inpatient facility and hop my overview will be evaluated accordingly Leadership David the Executive Director is attentive to the patient needs and appears g Firm but fair with his staff. Nursing;Annett my nurse makes me feel safe and works to insure my pain levels are mediated. She treats me with dignity and does her job in a timely manner. She scares that ability with several nurses here and avoids the drama. Physical rehab The physical therapy department has been filled with clinically obtuse and dangerous individuals with little guidance. Due to a fundamental change in the service prevention responsibilities the discipline through out the industry has suffered. Injuries are common and usually unreported as evidenced by the multiple physical injuries acquired and accredited to staff misdirection. Their duties and responsibilities are unclear to them and others and arguments are constant and the patient’s suffer. The policies do not match the excepted safe and best practices as defined by industry standards Though required by Medicaid/Medicare There is no person centered physical therapy plan that is completed with the patient. Based on the strengths weakness abilities and preferences of the patient. Hence the treatment is program centered as opposed to person centered. The therapists in that department need further education and inspiration to provide better safer more dignified treatment free from guilt and shame no matter how effective those interventions seem and how easy domination of feeble week people is. Your loved one will be safe there if goals of stay and their progress is monitored by additional stakeholders. This facility is extremely clean and the Certified Nursing Assistance is of premium quality with attention paid to patient hygiene and other needs with politeness and kindness. With Physical Therapy policy, procedures and the bar risen for employment readjusted The clinical quality will be an excellent reflection on the ownership.

Experiencia fantástica: Rosewood Rehab Center's staff are amazing. You are greeted warmly as soon as you step through the doors. Everyone is kind, knowledgeable, and helpful. Also, the facility is clean, and well organized. I would highly recommend this center for your loved ones!

Experiencia negativa: Had My Father there for a “Hot Minute”, but removed him due to the High Risk & Dangers of him Falling there with all the construction in the hallways. Also the Sewage System had broke/ruptured and there was no running water to the sinks or toilets.

Experiencia positiva: We feel my father got the best care he could at Rosewood. I felt very comfortable leaving him there while he recovered from 2 fractured feet.. his therapist were awesome and really worked my dad 2 times a day to get him more mobile. Food was good. The only negative was my father never left his room for 19 days. He had to eat his meals in his room, no activities and no going to the library due to a Covid outbreak.. But over all great and my dad is recovering nicely at home. Thank you again!!

Experiencia fantástica: Rosewood staff gave amazing, competent and compassionate care. There is no better place in all of Nevada.

Experiencia negativa: Unfortunately, this place does not care about their employees. There is a lot of lack of professionalism and communication. This facility needs a lot of repairs as their equipment is consistently broken. Human Resource & their Administrator, Doug are no help either.

Experiencia negativa: $8,000 a month or much more to change diapers and lie to family to steal remaining assets. Best dirty death trap ever!

Experiencia fantástica: Rosewood takes wonderful care of its residents!

Experiencia fantástica: Friendly attentive staff!

Experiencia fantástica: Don't judge a book/ building by the cover! ; ) The nurses are kind and knowledgeable, and they treated me like family. We are thankful for them and all of their hard work.

Experiencia fantástica: Thank you Rosewood team for your love and dedication to healthcare. The team of experts you have are truly remarkable and caring.

Experiencia fantástica: Nurse’s are always happy to help CNA’S are on top of residents needs, a great team of therapists. Nursing leadership is smart and on point with care issues.

Experiencia fantástica: Such an absolutely amazing LTC. From the Administrator and DNS all the way down to the staff this facility really cares about its residents. Thank you Rosewood Rehabilitation Cent

Experiencia negativa: horrible experience do not take your loved one here my grandmother jus received home with multiple bruises no medication or paper work even. called them about the situation transferred me to a different line and hung up. if i could rate 0 stars i would i don’t know how they can live with themselves treating patients like the way they should be ashamed of themselves.

Experiencia fantástica: Nurse’s are always happy to help CNA’S are on top of residents needs, a great team of therapists. Nursing leadership is smart and on point with care issues.

Experiencia fantástica: Could not have been happier with my dad's stay at Rosewood. The building isn't the greatest but is easily over looked when you see the patient care. All the nurses I dealt with either helped me with my questions or got me in touch with someone that could. Dad is now home resting peacefully.

Experiencia negativa: My grandmother entered this place about 3 years ago. She was fine until a couple weeks ago when she got covid. They told us that it was food contamination, from food that we made for her 93rd birthday, but we all had the same food and we weren’t sick. We’ve also encountered nurses that’s simply did not wear masks, or social distance. Rosewood is a horrible place to put anyone that you love. If you care about them, I wouldn’t recommend this rehabilitation center.

Experiencia positiva: I was recently a patient at Rosewood for 2 weeks from 2/18/19 thru 3/4/19. They was a few things I didn’t like about the facility but this is the 2 biggest complaints, shared a toilet with 3 other men, it was constantly very dirty and shared a TV with your roommate and he was deaf so the volume was always VERY LOUD!The food was good but don’t forget to tell them NO FISH! Most of the people who work there were good to ok but the 3 best and my favorites were Jennifer (Physical Therapy) Nikki (Occupational Therapy) and Rosie (CNA) These 3 ladies made my stay a Rosewood more bearable!

Experiencia fantástica: I just got here I have been here less than 24 hours I was scared when I got here but I am now more comfortable with the idea of staying here from my recovery The staff has been wonderful and kind The facilities are clean and well managed

Experiencia negativa: Is there a negative 10? I would rate it that. Supposed to be a rehab facility to help you get better but that won't happen will it? No you will get worse. They only care about the money not the patient. They will laugh at you when you suggest a physician actually see your family member there. They have zero customer service when you question them regarding your family members care they will just hang up on you. Even though they say call the administrator to address your concerns they don't return your calls timely if at all. Don't put your family here unless you truly don't care about them and want them to die faster. The place is nasty and dirty and the employees are completely incompetent and unskilled. This place should be shut down.

Experiencia negativa: My mother with dementia entered this facility on 12-4-18 at 8 pm. She was heading for the emergency room 7 hours later at 3 am with a massive leg injury. Have left 2 messages now for Doug with no response. I wouldn’t board my dog at this facility!!!!

Experiencia positiva: My grandmother has said she wasn't getting her meds on time. Very rude to my grandma.

Experiencia fantástica: After having an unfortunate accident , was told that I needed additional therapy. I chose to go to Rosewood. It was a very pleasant experience and since then I have had to enter into a skilled nursing facility twice more. Rosewood has been my choice each time. I have received excellent care and the staff has always been compassionate, caring and educational. I would highly recommend Rosewood to anyone .

Experiencia positiva: After having 2 heart attacks then falling & braking many ribs I was flown to Saint Maries Hospital 3 hours south, for a week, then transfired to Rose Wood Rehab, for 2 more weeks. At first I wondered, then I knew I was in good hands when the Nurces & Physical Therapy folks, came in to interview me. It wasent long before I felt cared for & my needs were ment as far as getting back in the swing of life. From the front desk, Nayome, Cindy, Nichole & Pat were above & behond the call of kindness & duity. Will never forget my experance at Rose Wood Rehab. Kenny Brown

Experiencia negativa: They are the worst place to have a love one. They don't care about the people. While my dad was there he told me people took his things. Well they did and it was his wedding ring. He passed away and I just want it back. :( they never answer the phones and the care is terrible. Many times I would help the patients cuz the stupid employees wouldn't. They just need to be shut down. I would give them a 0 in everything they do. Terrible terrible place to put your love one.

Experiencia negativa: The Doctor has NOT seen my husband. Likely it will be tomorrow- right before the one who did his hip has to see him, on Monday for Post-Op Appt. See- my husband is not watched- and he is doing stuff himself, which the Doctor needs' to help curb! We have asked that he be released, but Hip surgeon says WAIT- and that he an only "recommend" that the Facility Doctor release him! EVERYone said just try it two to three days! NOW, if it is the usual two weeks, my husband will be worn out from no rest- he wakes' up 60 times an hour from not breathing because of severe sleep apneaI He will be a worse fall risk, from no real sleep, poor pain control; NOT on time, and the pain cannot be controlled IF the pain starts' UP and will not ever be in control when meds are given LATE.. and he will go back t the hospital as well as fall from being dizzy with and weak from dehydration! I told them I was taking him home when he fell the same day he arrived! The CNAs did NOT put my husband onto his sleep apnea machine, needed when napping or asleep It is supposed to be hooked UP to his Oxygen machine, but I had to go to the Nurses station and find a hose to do this. Hhe was without it for three days! It is a severe case they also turned OFF his oxygen machine per HIS REQUEST! (he is confused right now- from NEEDING it per Doctor's ORDERS! He is dehydrated. He has been going to the bathroom without a walking aides, and so they do not know how much or how often he is voiding, and if it is a color indicating dehydration! I have told them when there to do these things. They do not know he is not using oygen ifor the day, nor what else he does- by himself! Lack of good rest, and water will make him weak, unbalanced, and a fall risk ! IF he falls' he could be an invalid the rest of his LIFE- because he had a hip operation June 9th and it will be messed up from a fall! I live 1 1/2 hours a day- I cannot get him to listen to ME- because during the night and when I am not there, he has been neglected. he calls' them battle axes- from the dehydration and lack of oxygen- though I know that they come in to talk loudly, and ONLY come in to bathroom to check the toilet in AM- then leave door open. It takes' an hour for them to respond to a bell. Then they Ask HIM what else he need's. I have told them all that he is confused- and to just look around his room - whether he has water, the walker, the call light, the telephone nearby, the bed locked- he fell the first day because it wasn't- and most important- what is that machine for sleep apnea doing NOT turned on and ON HIS FACE when he is napping and asleep? ! Why isn't the oxygen piece IN his nose 24-7? I asked them- do you ant more trouble when he has a heart attack or stroke? He will have to have another trip to the hospital for an IV of fluids when he is really dehydrated. Things have NOT gotten BETTER!

Experiencia negativa: my handicapped daughter has been at this facilty for a week. They gave her the wrong life threatening meds for three days, then have not given her seizure medications she needs to control her siezures for the next three days.. She has not been bathed since she has been there, six days now.. They only check on the patients every threet o four hours, she busted her lip and had to be taken to renown on a metal bed rail. And we her parents stay with her all the time, and this still happens. What happens to people who do not have familt with them 24/7??? we have contatced the state of NV for neglect and I am contacting all the news papers and news channels in Reno to let them know how ths facilty has almost killed a handicapped child who is mentally 14 to 18 months olds, non verbal and 56 pounds after soending 7 weeks in the hospital, DO NOT SEND YOUR LOVED ONE TO THIS FACILTY, IT HAS A GOOD SMOKE AND SHOW WHEN YOU TOUR, IF YOU WANT YOUR FAMILY TO PASS AWAY, THIS IS THE PLACE TO SEND THEM.... TERRIBLE TERRIBLE CARE