Roberts Physical Therapy & Massage

Roberts Physical Therapy & Massage
Gaskins Rd 3900
23233, Richmond
(804) 747-0003

Horario de apertura

  • Lunes: 8:00 AM – 7:00 PM
  • Martes: 8:00 AM – 7:00 PM
  • Miércoles: 8:00 AM – 7:00 PM
  • Jueves: 8:00 AM – 7:00 PM
  • Viernes: 8:00 AM – 5:00 PM
  • Sábado: Closed
  • Domingo: Closed

Roberts Physical Therapy & Massage: Opiniones

4.6/5 (55 Opiniones)
Laura Harnish 11 months ago

Experiencia fantástica: The most knowledgeable place to help your body perform well especially after it has been broken...with a great staff under Scott's teaching and instruction.

Transformations Artistry 1 year ago

Experiencia fantástica: Took a copious amount of time educating and treating me! So grateful for the knowledge shared

Linda Hogan 1 year ago

Experiencia fantástica: Roberts PT has helped me recover from numerous injuries with professional hands on care and expert advice.

Brianna Strause 1 year ago

Experiencia fantástica: I love Scott. He’s helped my wrist years ago and now he’s helping my feet and pretty much my entire body. My hips and pecs still hurt in a good way from the fascia massage but my feet feel so much better! Have never found a therapist who does what Scott does. It’s like he can see where your pain is just by looking at you and where to massage to fix your issue. Who knew my feet pain were cause by my entire body from head down?

Ryan Paxton 2 years ago

Experiencia fantástica: If you hate going to PT because you have been treated like an inconvenient number, handed a stretchy band, and not seen the therapist again until you leave; try this place. It is a breath of fresh air. Small facility and you come in being their number one, not number one of 10 patients they are seeing at one time. Scott is a magic man! His Vulcan death grip is doing amazing things for my back. Big plus is they are honest about results and not trying to push you out for the next client. The whole staff makes sure you are leaving better off than you came in. Thanks guys and gals!

J.G. MD 2 years ago

Experiencia fantástica: WHY HURT. Last year I had a severe debilitating pain in my arm, shoulder and neck. It forced me to sleep upright with a neck collar for approximately 3 weeks. During this time I sought consultation from a chiropractor, acupuncturist, sports medicine physician and pain specialist. Eventually I was diagnosed with a bone spur in my neck. Although I had the area injected and was placed on various medications, I believe the most significant factor in my recovery was seeking treatment from Scott Roberts PT. I was eventually able to discontinue the medication and become pain free. Recently I have had other areas requiring manipulation, massage and dry needling in order to maintain my activity level. The results have been somewhat miraculous. For this reason I have referred patients, friends and family members for evaluation and treatment. His services are professional and have been extremely helpful to all those I have referred. In the course of my dealing with Mr. Roberts I have found that he is not only capable and competent but also conservative and freely refers to the appropriate physicians or other ancillary medical professionals for problems that are not within his domain. At 64, I feel that I am too young to give up my favorite activities which are swimming, hiking, skiing and regularly working out. If for no other reason an evaluation is well worth the time and effort to avoid the consequences and expense of being on unnecessary medications or having procedures performed which are not truly warranted.

mataja Coleman 2 years ago

Experiencia fantástica: Very private sessions, with knowledgeable skilled professionals

Dave Terry 2 years ago

Experiencia fantástica: I have been going to Roberts Physical therapy for nearly 15 years and continue to be amazed by the skill and determination of this staff. Your improvement is the number one priority. Trust me, you will see results if you follow the exercises given and stay consistent.

Lorrie Adams 3 years ago

Experiencia fantástica: On time, attentive to your needs.

Jennifer Kelsey 3 years ago

Experiencia fantástica: Very nice, helpful staff. Bought my husband a massage for his birthday and he said Jessica was great!

keith roberts 4 years ago

Experiencia fantástica: Construction and farming can beat the hell out of your body. Everytime I’ve ever had an issue Scott has been able to help get me back at it rather quickly. Scott and Paige’s dedication is easily noticeable by their knowledge and that of their staffs. For those that don’t know Scott’s story let me quickly share it. Scott suffered a traumatic brain injury from an auto accident when he was a teenager. He had to learn how to walk and regain his strength. With the help of a PT. Since then this has been his dream. His calling. He prides himself on knowledge base and rightfully so. The amount time and money spent on CE, to be able to be the best, is apparent. Looking at some of these reviews are so laughable. So many trolls so little time. Much love!

Judith Spangler 4 years ago

Experiencia fantástica: Have used Roberts Physical Therapy & Massage multiple times with referrals from different doctors and can tell you he is the absolute best. Always got good results...and would go back if I could find a reason for doctor to give me a referral. Always felt better after treatments.

Phil Armas 4 years ago

Experiencia fantástica: Scott Roberts is one of the best in the business!!! He runs an honest practice that truly cares about their patients. Not only that but Scott has the strongest hands I have ever encountered. There is no knot that he can’t get to go away. When I lived in Richmond I visited him regularly for dry needling to manage my hip and back pain resulting from a torn labrum. Not only did the therapy help manage the pain, his techniques made it so that I would forget that I had even had this injury. Now that I live in PA and there are very few places that effectively do dry needling I live with hip pain daily and have adopted a very disciplined stretching, massage, and strength program to try to get close to the results that I got from Scott’s dry needling. Thanks Scott!

Reneelynn 4 years ago

Experiencia fantástica: I highly recommend this business. I have been a patient here for a few years and have no desire to go anywhere else. They have helped me with numerous ailments over the years, a major one being migraines. I had suffered for many years and had been on a concoction of medication. Within the first few months of going, there was a huge relief from the migraines and I was able to be weaned off of the medication, which has also made a huge difference for me. This is an awesome family business that truly cares about their clients.

Paula Suggs 4 years ago

Experiencia fantástica: I had a wonderful experience.. Everyone was very professional and friendly. The massage was amazing!! I will definitely schedule again!!

Amanda Taylor 4 years ago

Experiencia fantástica: Hands down the best physical therapy office in town. I have had to visit on and off for injuries and every time I have been treated I have had amazing results. I highly recommend this company. Also student rates for massages are amazing! Getting a massage here with one of their techs is so much better than any massage place I have ever visited. Check them out, you won't regret it.

Alvin P 4 years ago

Experiencia fantástica: I had knee surgery and my orthopedic did not prescribe any post surgery therapy. Having had rotator cuff surgery earlier, I knew how amazing the physical therapy was for recovery. Well, I was in pain and popping Aleve like tic-tacs for three years!!! I finally got tired of it and went to Scott only own. On my first visit, Scott was able to diagnose my issue (my knee pain had caused me to throw my hip joints out of alignment). Scott and his team worked with me and not only was I pain free but my mobility returned I had not imagined for years. They are great folks, extremely competent therapists, and I never had one issue with insurance. I don't know where some of these "loons" come up with their absolutely ridiculous reviews...but as for me and my house...Roberts Physical Therapy and Massage is a FIVE STAR business. Thanks Scott...the makers of Aleve are not too happy...but I am thankful and blessed!!!

Christine Kivett 4 years ago

Experiencia fantástica: No clue why anyone would give this place anything less than 5 stars!! Roberts Physical Therapy and Massage is truly amazing! Scott and Paige work tirelessly to make sure their clients are taken care of. Running a business is no easy task, and dealing with difficult people can really take the wind out of your sails - especially when all Scott and Paige want to do is help you feel better! Insurance issues are not their fault! Don't believe the bad reviews - they are either fake or they are from disgruntled and unhappy people that have nothing better to do than try to bring other people down. It's sad and angers me because I see how hard Scott and Paige have worked to build their business. They are both willing to go above and beyond to help their clients and make sure they get the relief they are looking for. Take it from me - a REAL client that has been worked on by Scott many times over the past 10+ years - this place is top notch!

Nancy Lech 4 years ago

Experiencia fantástica: Highly recommend! After suffering with chronic sciatic nerve pain for over 15 years I found relief when I went to Roberts Physical Therapy and Massage. I was told by a previous Drs I went to that it was due to Osteoarthritis. So glad I moved to VA from MA where I was previously treated. I have not had Sciatic pain in 10 years. I go for routine maintenance to keep ahead of problems. Key is to be Patient and follow through with your recommended treatment how ever long that will take. Miracles don’t happen overnight.

Lynnelle Ediger 4 years ago

Experiencia fantástica: Robert's Physical Therapy is the best! Knowledgeable therapists who listen and really care about your physical improvement. Scott Roberts has improved the physical quality of my life and kept me functioning. One of the aspects that I really appreciate is the opportunity to follow a PT session with a massage. The massage therapists here understand the body and make the hour not only relaxing but and extension of the good PT work you are doing. I have recommended this place to everyone!

Anne Carr Regan 4 years ago

Experiencia fantástica: Roberts Physical Therapy & Massage is a stellar organization! They hire the best people and treat their clients like family. About six years ago I began therapy for neck and shoulder problems. Dry needling and deep tissue massage solved the problem. Since then I've been visiting every other week, taking advantage of the student massages. It's a joy to work with a student, see their progress and then see them advance on to their certification.

Rosie Rivera 4 years ago

Experiencia fantástica: Paige and Scott are both amazing people that are very talented! I have had work from both of them and they have both helped me tremendously. They are very knowledgeable about what they do and are always learning more to add to their practice. I will continue to use their services and highly recommended them!

William Paulson 4 years ago

Experiencia fantástica: If you are in need of physical therapy services- you need look no further than to Roberts Physical Therapy. I was referred for physical therapy due to neck and balance issues. I was fortunate to find Roberts Physical Therapy and especially Robby and Janelle, the two the therapists who worked with me. Both of them are THE BEST, bar none! In the past when I have been referred to PT, I have consistently found therapists who were working with multiple clients at the same time, thus not giving their full attention to my needs. Secondly, scheduling appointments with other PT services has always been difficult- trying to match my schedule to theirs. My experience at Roberts thankfully was just the opposite!

Lori 4 years ago

Experiencia fantástica: I highly recommend RPT. Four years ago I needed PT and I went here and in a few months I was pain free and had my full range of motion. After recent knee surgery I once again needed PT and I knew there was only one place that could take care of my needs. Thank you so mucy RPT.

Kelly Evans 4 years ago

Experiencia fantástica: This PT office has helped me so very much. Kudos to Scott who knows how to help people suffering from acute pain.

Paws Refresh 4 years ago

Experiencia fantástica: Excellent service for long standing shoulder condition. When I first went in a could not bring my elbow/arm up past my shoulder and I had a lot of pain to bring it up that far. Now I am without pain and lifting 10 pounds overhead with my elbow going above my eye level. Friendly, efficient staff. Great business model.

Luke Roberts 4 years ago

Experiencia fantástica: Great place with great staff!!

Joe Adamany 4 years ago

Experiencia fantástica: I have had personal care from the owner. He is amazing I could barley walk and he helped me so much when I fly into the area I will drive hours to see him. There are no words to described how professional and amazing his work is. Thank you is not enough

Pam Bloore 4 years ago

Experiencia fantástica: Scott fixed my carpal tunnel with just a couple of trigger point sessions after I went to another PT for 6 sessions that did nothing!! I was still experiencing pain and hand cramps before I went to him ! Awesome PT

Jonathan Roberts 4 years ago

Experiencia fantástica: A physical therapist owned private practice. We go out of our way to provide the best possible care offering manual physical therapy, dry needling, Fascial Manipulation, subcutaneous needling, aquatic therapy, pelvic floor Physical Therapy and massage. We have been open more than 15 years and continue to advance our practice via continuing education and hands on therapy. We treat a lot of chronic patients that have been dealing with their pain for years via a whole body approach addressing their musculoskeletal dysfunctions, Myofascial Trigger Points, Fascial restrictions, pelvic floor dysfunctions if applicable, postural and ergonomic dysfunctions as well as every day aches and pains. Some of the conditions we treat, but not limited to, are: 1. Low Back Pain / Sacroiliac Pain 2. Neck Pain 3. Headaches 4. Jaw Pain 5. Upper Back Pain 6. Shoulder Pain 7. Elbow Pain 8. Wrist / Hand Pain 9. Hip Pain 10. Knee Pain 11. Ankle / Foot / Heel Pain 12. Abdominal Pain 13. Pelvic Floor Related Pain 14. Unexplained Pain 15. Groin Pain

Staci Madison 4 years ago

Experiencia fantástica: Scott, Paige and the entire staff have always gone above and beyond to make sure their patients are taken care of. My husband and I have gone to them off and on for years and will continue to see them for treatment as needed. They work tirelessly to maintain their practice and provide superior customer service.

neal white 4 years ago

Experiencia fantástica: I've been to other PTs before. This is by far the best of all!! They are very knowledgeable, professional, and friendly!!! I highly recommend!!!

Helen Simpson 5 years ago

Experiencia fantástica: I have been coming to Roberts Physical Therapy and Massage for 4 years, on a weekly basis, for spinal therapy. This is the best medical/physical care I have received from anyplace I have been. Staff are friendly and professional. Because of their superb care, I have been able to avoid continuing surgery on my spine! I would highly recommend this practice! It has truly saved my quality of life.

Debbie Pritchett 5 years ago

Experiencia fantástica: Scott Roberts is the best physical therapist I have ever met. His expertise of the human body and how to correct issues is remarkable. You get professional hands on attention to address your problem area(s). The dry needling is amazing....sounds painful but it is not and it brings great relief. The staff are all caring and great to help you recover.

lori lohr 5 years ago

Experiencia fantástica: Scott and his team at Roberts Physical Therapy are a cut above all other facilities that I have used for physical therapy. The facility itself is clean and it is obvious that they take the health and safety of their clients seriously. The staff is friendly, but more importantly, knowledgeable and patient. Scott even took his personal time to answer some of my questions prior to me becoming a patient. Nothing but great experiences with Roberts! Thank you, Scott and team, for providing such great care!

Alicia Gray 5 years ago

Experiencia fantástica: Scott & Robert are amazing physical therapists. I saw them after my knee surgery, and without their help I would not be able to walk normally again. I am so thankful for the effort and care they put into my recovery. I constantly recommend them to everyone I know that needs rehabilitative services or massages! Top notch! Also, this is a family-owned local business that pours their heart and soul into their work. Highly recommend!

Melissa Suggs 5 years ago

Experiencia fantástica: Nothing but the best! Friendly staff, extremely accommodating practice that goes above and beyond to help their patients. I have had many massages here and all were done by wonderful attentive students that did a great job! They are always on top of new trends in PT and continuing education in the field. Roberts Physical Therapy & Massage treats you like family! 10/10 recommend for anyone needing PT or massage!

Meejin Pike 5 years ago

Experiencia fantástica: Have been going here for years!! Great place to get relief from your aches and pains!! Staff is wonderful!!!

Denese Straughn 6 years ago

Experiencia fantástica: Convenient, excellent service, professional atmosphere.

Susan Johnson 6 years ago

Experiencia fantástica: Best physical therapy I have ever been too.!!! Very knowledgeable, great care and a whole body approach that I have never experienced before.

Jim McCullen 6 years ago

Experiencia fantástica: Great PT, dry needling works !!

Beth Pollard 6 years ago

Experiencia fantástica: I had an injury and had seen many doctors and physical therapist, but still had significant pain. Then I was referred to Scott and his technique of dry needling. It was amazing the progress I made in mobility and pain relief. With Scott’s patients, determination and his great team; I have resumed normal activities and my exercise programs. Thank you!

deborah odell 6 years ago

Experiencia negativa: I got excellent recommendations for high success rate here, but 2-3 phone calls and never s call back. Shame to lose good care bc they can’t call back in over one month time.

Roberts Physical Therapy & Massage

Dear Ms. Odell,
Please accept my apologies for not receiving your calls or any message your left. At the time of your review we had several phone issues with our now old phone service provider. We have since then corrected the phone connection issues. Please feel free to reach back out to us if we can be of assistance. If you do, I will be more than happy to offer you a free therapeutic massage for your inconvenience.

Bryan Kodsi 6 years ago

Experiencia negativa: Absolutely TERRIBLE bookkeeping! I NEVER write reviews but these people more than deserve this. Let me start off by saying I have never had a late bill and have almost perfect credit. I went there a few times for a back injury and made the mistake of paying cash for my co-pay a couple of times. During roughly the same time, my wife visited them while pregnant with our son for her lower back pain. To make a long story short they sent BOTH OF US to collections without ever having tried to contact EITHER OF US about our supposed “late payments”. Luckily I had proof on my credit card statements (from over a YEAR ago) from the one time I did pay with credit card, so I was able to get out of one of the fabricated charges. You would think this would be a sign to them that we did indeed pay the other times we visited, but no. Not only would they not budge about our supposed “late payments”, but they wouldn’t even budge with their penalty fees until my wife left them a bad review, and then all of the sudden they were willing to take away the late fees, but not the charges. The physical therapists were very nice and did a good job, but the bookkeeping left a very sour taste in my mouth, especially considering I had to pay for some of the visits twice.

Roberts Physical Therapy & Massage

Sir your story keeps changing. I am still waiting for your information with you alleged claims that we didn't process your cash payments. Again, you have in other past statements accused our staff of theft but yet you won't give us any supporting information so we can do an internal review.
Again, our records showed that you and your wife left without paying your required co-pay. We also tried to call you several times to prevent collections. This was your responsibilty to call back to resolve prior to our collection policy that you agreed to. If you want to slander us globally then at least give everyone all the facts.

Crystal Johnson 6 years ago

Experiencia negativa: Horrible book keeping. Refused to turned my claim into my health insurance after a car accident so they would receive the full amount after my treatment was over instead of what insurance would pay. I only went 9 times for whiplash... and he charged me $5000. That is a lot of money for only 9 sessions. I even offered to pay out of pocket in the beginning until it was all settled... he refused. THEN CHARGED ME LATE FEES... $325 WORTH.

Roberts Physical Therapy & Massage

Ms. Johnson,
I am appalled by all of your slanderous claims! TELL THE TRUTH! As you should know being a nurse that we (as all providers) are only allowed one fee schedule and your insurance would not pay since you were an auto accident. I personally went to your defense to get your claims covered! After I did you have placed negative reviews everywhere and for what? You were paid our full charges and we had to take the reduction! We follow the guidelines of each person's insurance plan and it was your responsibility to verify what your insurance would or would not allow. I spent a lot of time working your case and I do not know of any time your offered to pay your portion as we were waiting for your settlement. Since your story keeps changing with each review I will timeline it for each so the reader can make the decision on who was actually at fault! The provider that gave you treatment that was no where near received the $5000 claim you have alleged or the patient who doesn't understand her own insurance plan. Oh by the way late charges will be assessed if you do not pay within 30 days at the end of treatment. Which was clearly stated and signed by you in our documents!

Susan Massey 6 years ago

Experiencia negativa: If I could give these people a ZERO I would. Over a year after any visit there, after paying in full as a self pay customer at every single visit, I received a bill for over $800. This is a rip off and dishonest. The bill states that after the agreement with my insurance company, a YEAR AND A HALF LATER, that I owe. I had no insurance company! I pay in full at each visit I go to. Rip off place.

Melody Jenson 7 years ago

Experiencia negativa: Do not go to this office. They are dishonest and will give treatment that is not needed in order to get more money from you.

Roberts Physical Therapy & Massage

Ms. Jenson,
Please let us know when you claim you were here. You are no where in our system. I assume you are a FAKE review as well.

Brian Keating 7 years ago

Experiencia fantástica: Helped me rehab my shoulder from a bad rotator cuff injury. Scott is great at what he does.

Oliver Pace 7 years ago

Experiencia fantástica: Roberts Physical Therapy is amazing. The staff are very knowledgable and professional. It is a full service therapeutic complex and physical therapy is one of several offered services. The massage therapy discipline is assume offering many techniques. It is an accredited institue offering courses in related disciplines.

Kavita Dasjot Kaur 7 years ago

Experiencia fantástica: By far the best physical therapy in town. Scott combines different techniques and his extensive knowledge of the body's structural system. If you're in chronic pain this is the place to go!

kristina Stine 7 years ago

Experiencia fantástica: The best physical therapy place I have been to. And I've been to at least 4 others over the years. Hands on method ( masage, dry needling, manual releasing of muscles) combined with streches and exercises is great. The people are super nice.

Myrna Deitz 7 years ago

Experiencia fantástica: Professional, clean, and personal.

Eric Gehler 7 years ago

Experiencia fantástica: Excellent facility and staff.

Donovan Phillips 8 years ago

Experiencia fantástica: This is the place to go for physical therapy. I can't recommend this firm enough. My entire family goes now.

Nicolas Bergman 8 years ago

Experiencia fantástica: I didn't know what to expect from this place but I was pleased with the knowledge and professionalism I encountered there. I'm feeling so much better than when I first started the therapy. The staff is wonderful and friendly.

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