Springfield Clinic 1st - 800 Building Infusion

Experiencia fantástica: I always get into see the Dr for my appointment on time which is very considerate.

Experiencia positiva: Great difficulty parking but otherwise a great place

Experiencia fantástica: Kaitlyn Tucker, CNP is a breath of fresh air. Very kind, empathetic, caring, organized, and professional. I hope she doesn’t leave the clinic like my last 7 or so providers. I have definitely been ready to leave Springfield Clinic; however, she and Sydney (Nurse/Tech) may be able to salvage this relationship.

Experiencia fantástica: Agnes Fenner is a very professional/ caring person

Experiencia fantástica: As the usual everything was just fine I could always do so nice and kindness thank you very much

Experiencia fantástica: We were early to our appointment and were surprised to be taken in almost immediately. Jenna Pelc was awesome! She is very knowledgeable, kind, understanding and answered all our questions.

Experiencia fantástica: Everyone was pleasant and everything went quickly.

Experiencia fantástica: Great facility. All aspects are top shelf.

Experiencia fantástica: Dr Tucker was very professional & made me feel comfortable. It was my 1st apt with her

Experiencia fantástica: It took a little longer but ... Wes was thorough in the explanation of all my cardiology reports.

Experiencia fantástica: The PA was very attentive and addressed my concerns. He was very polite and professional.

Experiencia fantástica: Very quick to get us in. Very professional. Dr. Pham is a wonderful and very thorough Doctor. Just can’t say enough good about her. Trinity is a wonderful Nurse.

Experiencia fantástica: Dr. Wesley.. Great!…also Hope the Nurse was wonderful!!! Thank you sooo much!!!

Experiencia negativa: The check in and wait time was long. They did finally tell us that they were approximately 1 1/2 hrs behind! Some patients left! No one was happy of course. When I got back to the room (only 1/2 wait) the nurse was very quick and Dr Pham was in shortly after that, that went ok.

Experiencia fantástica: Both the front desk staff, and medical staff I met with today were, absolutely amazing! ♥️

Experiencia fantástica: Springfield clinic, urology is nothing short of “top drawer” meaning that if it wasn’t for this particular department and their incredible staff, I would probably be gone by now. They were able to find and handle my cancerous tumor and my follow up regarding other health issues has been nothing short of miraculous. I am extremely impressed and recommend this particular practice to as many people in need as I can offer.

Experiencia fantástica: Megan Griggs in Neurology is so attentive and patient. It is evident that she cares about her patients.

Experiencia fantástica: Doctors & staff are excellent! Very busy building & always an issue parking! More handy cap parking needed! Excellent help at door with volunteers helping unload people n keeping traffic flowing!

Experiencia fantástica: Great experience . Thanks to the staff n medical personnel

Experiencia fantástica: I see Megan Griggs for botox spot injections for my kneck, in treatment to my kneck and head pain due to nerve/disk issue and general tension headaches. All of the staff be nurse or staff to Megan are extremely friendly, kind , touch of humor when approached with humor. Shes extremely kind with great "bedside manners" as some call it. She gets me right in and right out. Ive done the best I have ever done in 8 years since the onset of my wreck. I trust the process and the results. Im truly very thankful for all of it. Again super kind, ive never felt as if she doesnt understand or believe my issues. She isnt a pill pusher. If you do try for example a migraine preventive and dont see results and quit taking it, she didnt scold me, look at me like I was goofy and quit taking a medicine. She listened to my experience I described and simply told me we have other options to explore if necessary.

Experiencia fantástica: Even though the schedulers double booked the appointment, they still got me in as quickly as possible. Both Heather and Angie (Agnes) were great!

Experiencia fantástica: I am always called back to see the physician within 5 minute of arrival. Physicians never rush my appointments, they always explain procedures, my plan of care and results of tests. I do feel Springfield Clinic is hiring too many NP's, PA's, etc. instead of more adding qualified physicians.

Experiencia fantástica: I met Dr. Megan Greggs today for the first time. She is replacing Dr. Gelber who retired the end of 12/2024. She was very nice, professional, and answered all of my questions thoroughly. She added a new medicine to take with my current medicine for restless leg syndrome to help at bedtime. I am very pleased to have her as my new doctor.

Experiencia fantástica: Overall wonderful experience, from the front desk to the nurse, then doctor. They all listened and were very kind and professional

Experiencia fantástica: Tasha Schuette at Dr. Stephen Chen’s office is always a treat! She is warm, kind, and very patient with my Mom. It’s weird to say, but we always look forward to our visits with Tasha and Dr. Chen!

Experiencia fantástica: Tasha, my PA, was so wonderful! She listen to me and we discussed further treatment.

Experiencia fantástica: I felt Jenna Pelc was very nice, knowledgeable, thorough and caring. Just the kind of people we need in the medical field.

Experiencia fantástica: Everyone was pleasant and always take care of my needs

Experiencia fantástica: Fast, friendly, professional help! Great job

Experiencia fantástica: Everyone was so nice and helpful, from the lady who helped with her wheel chair in the lobby to the sweet nurse/doctor who held the bathroom door for us, to the doctor and her associates. Mom doesn’t get around very good and was kind, patient and helpful. K Tucker was knowledgeable and listened and explained things very well. Very nice.

Experiencia fantástica: Very courteous and professional. No problems at all

Experiencia fantástica: I've been with Springfield Clinic for 5 years now. Zero complaints. Their care has been excellent. I moved here from Houston which is known as an international health care center, and I can justifiably say that Springfield Clinic is equal to Houston on a smaller, perhaps more personable scale. I'm very impressed.

Experiencia fantástica: The physician assistant Michael was so kind and very knowledgeable. I couldn’t have asked for better treatment and he is so kind and caring…

Experiencia fantástica: Never had an issue. Everyone is always friendly from the moment I see the valet folks to the provider. I’m proud to go to Springfield Clinic providers AND to work for them!

Experiencia fantástica: Jenna was a sweetheart. So glad Dr.Gelber passed me to her

Experiencia fantástica: My 1st visit with Megan Griggs and I was very happy and comfortable with her.

Experiencia fantástica: Staff were very courteous and professional. Never have I had blood drawn so efficiently and I didn't flinch.

Experiencia fantástica: Love Tasha, she always makes me feel important and very comfortable during visit.

Experiencia fantástica: I have been going there for years, Everyone are very polite and nice.

Experiencia fantástica: Medical and support staff were professional, courteous, and helpful. Had several medical test procedures done and all were handled gently.

Experiencia fantástica: I really enjoyed the Nurse practitioner my husband Dennis Wilkolaski seen. He told us a lot of what will be done for him.

Experiencia fantástica: 2:30 appointment was in and out in no time at all. Very attentive provider.

Experiencia fantástica: Megan, PA is very knowledgeable about my medical issues.She tahes time tu listen and explain. thank you

Experiencia fantástica: Saw Kaitlyn Tucker, APRN, CNP at Springfield Clinic 1st she was great.

Experiencia fantástica: I have been a patient at Springfield Clinic orthopedic, vascular, opthomolic, and cardiology for many years. I have had excellent treatment with excellent outcomes and I will continue as a patient for many more years, I hope.

Experiencia positiva: I was able to walk to and from my appointment using my walker. I did have to use a wheelchair.

Experiencia fantástica: Agnes was very knowledgeable and friendly. I would highly recommend her.

Experiencia fantástica: As a disabled military veteran/wounded warrior, I rely on the VA Healthcare System for ALL my care. Of course many of my healthcare needs are not available within the VA System, so I see/have seen Specialists with the Spfld Clinic(SC). In fact, all my surgeries & procedures were conducted by Spfld Clinic providers. At times it is frustrating when dealing with the Veterans Healthcare Administration, fax this referral, obtain that authorization, summarize visits, etc., but you would never know it by the care and attention SC staff provides. Truly top notch! Thank you TEAMMATES!

Experiencia fantástica: The ladies at the front desk are quick and efficient. I did not have to wait long, and Amanda (as always) was very thorough. Listened to any fears or concerns I may have had. All in all It was a great experience.

Experiencia fantástica: Jenna Pelc, NP in neurology, has made a huge difference in my life. She listens to me even when it's hard for me to explain issues. (I see her primarily for migraine management.) She has referred me to other providers when appropriate. Jenna continues to go the extra mile for me! Her neurology support staff is always friendly and helpful, too!

Experiencia fantástica: Megan listened to me. We talked about my treatment plan- the what, the why, and what to expect. I understand the plan and will follow it. I feel I can call with problems should they come up.

Experiencia negativa: Springfield locations are rude and I know they were taught to treat patients better as I’ve went through prostration myself as a Springfield employee I’ve called to get information about my medical records and the lady literally transferred me over without a word to an answering service where I can only leave a voicemail and I told her I needed this information as soon as possible. And it’s now happened for two different Springfield locations but this one without a word she transferred me over. Rude

Experiencia fantástica: Great! The nurse practitioner was phenomenal, informative and educational. She explained in great detail what they would do and what the Lab results could be. We had a great communication in and out. The staff was supportive and great very nice. Highly recommend his office to anybody and everybody.

Experiencia fantástica: Day of appointment went well. Original appointment following echocardiogram was cancelled. When I returned the call, I initially was offered a reschedule some 30 days later. That lit my short fuse and I proceeded to tell the person in no uncertain terms that was not acceptable. I received a later call and accepted an offer of a cancelled appointment slot which more acceptable.

Experiencia fantástica: Staff were great. I arrived only a few minutes early and got right in. Asked lots of questions, provided detailed answers to my questions & did an amazing job, leaving me feeling cared for. Only concern is parking!

Experiencia fantástica: Doctors, RNs,Support staff, and even Car Valets are great people. Please plan to get to your appointment earlier. This building in downtown Springfield is surrounded by one way streets and is really busy. Entrance Parking lot circle is laid out really bad. Not uncommon that the line for drop off blocks the lot entrance. Foot traffic also clogs the parking area. Thought I was early to appointment but got stuck in parking lot nightmare.

Experiencia fantástica: Megan Ferrell was engaging and able to answer all questions including those related to physical symptoms and details regarding medications. Also, 800 Bldg. Valet Parking provided a real convenience, especially for my elderly father. Thanks…you are appreciated!

Experiencia fantástica: Saw a new doctor today.. she was very young but......she was extremely knowledgeable, very thorough, and took so much time with me. I can't really say enough good things about Dorothy Pham. I hope I got her last name correct. She is a beautiful person, inside and out.

Experiencia fantástica: I saw Amanda Ruyle-Ryan in the urology department. My visit went well. She asked questions, answered my questions, showed concern for me, and was very professional. No problems detected, so I will see her again in one year.

Experiencia fantástica: Dorothy Pham, PA is very caring with me always making me feel very good about my problems after my surgeries. She listens, make recommendations and explains envy very clearly. I am very fortunate to have a clinician like her. Thank you.

Experiencia fantástica: I was treated in professional and timely manner by the staff. I was informed of another possible condition that they found during routine testing. There has been more tests ordered. I happy to know that they are not just treating me for one thing and moving on. I had been treated for kidney stones and was informed that everything looked good. But they found other things that concerned them. Thank God they do their jobs so well.

Experiencia fantástica: Professionals from reception through surgeons every member was polite, concerned, and professional. Mary Jo worked diligently to get the best possible views. Katie, the nurse who took myvitals, asked if she could get a coffee or water for me as I had been required to fast. My nurse practitioner was very professional and very patient with me. What a great team Springfield Clinic has assembled.

Experiencia fantástica: Greeted at the entrance and guided by friendly volunteers. Clean and professional building and office space. Desk staff was very professional and patient with older people checking in beside me. Waited 5 or so minutes in waiting area and less than 5 in exam room. Prompt, friendly visit with Macey Wiseman who took her time to listen and answer questions. Very happy with this appointment experience.

Experiencia positiva: Was early for appt and waited 39 minutes after appt was scheduled to see the PA… I got all of 2 minutes of her time and she showed no real interest in why I was there… made an assumption as to what my problem was … ordered no tests… and gave me a new prescription for my complaint …..

Experiencia fantástica: I saw my provider with neuro and the infusion unit . Everyone was amazing . My provider shows such concern for my pain and migraines and always finds a solution. The infusion nurse was knowledgeable , explained the process and was very kind and personable . I recommend all my friends & family to SC.

Experiencia fantástica: The personnel were cheerful and polite both in the lobby, and at the receptionist desk on the 2nd floor. The young technician who greeted me and did the scan was polite, and reassuring. Dorthy Pham was exceptional in her demeanor, knowledge , and genuine interest to brighten my day… which she did. A great staff, a good experience… When you make a commitment, you build hope… When you keep it, you build trust…

Experiencia fantástica: This Doctor was great . Yes I was very scared. But she made me feel comfortable. And she took her time to listen to all my stuff I told her cause my illness she was very comfortable speaking to. I give her

Experiencia fantástica: The ladies at the radiology desk are clearly kept busy! The one that checked me in for my appointment was very nice, but seemed a bit overwhelmed. The tech that did my exam was very professional and kept me updated on the progress of my exam. When making my follow-up appointment, the tech let me know that rescheduling my appointment would not be a problem and even gave me her direct extension. I did witness one tech interact with another customer, the father of a boy that was there to get an xray of his foot/leg, in a not-so-friendly way. Overall, my experience was good.

Experiencia fantástica: The sonographer who did my ECHO was warm & friendly. It was difficult for me to lie on my left side with the head of the stretcher up. She immediately adjusted the stretcher so that I could be more comfortable. 3 nurses came in one at a time to attempt an IV for the bubble study with no one sticking me more than once. The 3rd nurse got the IV & the bubble study was completed.

Experiencia fantástica: This was the nicest tea I have had in a long time. She was very friendly and social oriented person doing her work very efficiently. I told her was good and needed more people like her.

Experiencia fantástica: Got into the orthopedic clinic right away. The employees at the front desk were very nice and explained the procedure. The. Doctor who treated me was very thorough. I got be a brace for my hand and have been wearing it. So far so good.

Experiencia fantástica: Did not wait long. Tim came out to get me for the first part of my stress test. He was very informative as to what was going to happen. All in the nuke medicine area were very kind and informative.

Experiencia fantástica: Visited the walk-in orthopedic clinic at 800 N. 1st St. yesterday for sudden onset knee pain. Staff were very friendly, professional, and helpful from the front desk to the radiology techs and nurses. PA Lisa Lyons was thorough, professional, knowledgeable, and friendly. The text I received with a link to notes from my visit was a nice touch and very beneficial. Thank you all for the great experience.

Experiencia fantástica: I would recommend Dr. Afeld to anyone looking for a conscientious pain management physician. Kind, confident, and considerate care that is grounded on medical experience at a high level. My experience with his care has been over several years and his advice has always been result oriented. His treatment has allowed me to continue my personal and professional goals without narcotics of any kind. I appreciate that.

Experiencia fantástica: Staff was very professional throughout the whole experience! I want to give a huge kudos and recognition to all of the front desk staff! They remained calm, professional, and efficient after just rolling out the new system! Keep up the amazing work!

Experiencia fantástica: I was experiencing new pain (rated as a 7 on a 10 point scale) in my knee about 9 weeks after surgery and they were able to get me in to Dr Wolters NP, Elizabeth Cheney, the next morning. She ordered X-rays, was thorough with her exam and prescribed an anti-inflammatory she believed will relieve the pain. This was my first experience with her and she was extremely pleasant and truly seemed concerned about my pain.

Experiencia negativa: Scheduled first post up follow up from emergency surgeries, had no warning of needing a new day-of X-rays so I showed up to scheduled appointment time 15 minutes early. Couldn’t get to my appointment for almost 2 hours because I had to wait for new X-rays to be taken in radiology department, which meant not being able to pick up my kids in time from school and daycare. Building is nice but not laid out the best. Dragging people with major injuries all over the building who are there to see an orthopedic surgeon isn’t good for the patients or the pain they’re probably in if they’re seeing a bone surgeon. A heads up ahead of time would be tremendously helpful.

Experiencia fantástica: I seen Amanda house. I really like her. She is very thorough. She want to know if you have any questions about your visit and if you understand what she told you. I needed some information about my husband. Erica at Radiology desk was very helpful. She was a very friendly and pleasant person

Experiencia positiva: They were very quick at getting me in to see the doctor. And my doctor was kind and considerate. He had me feeling at ease. He assured me that he would help me get the right treatment for my pain. I had been hurting for 7+ years. I now see a small light at the end of the tunnel thank you Dr Guthrie

Experiencia positiva: Check-in was quick. Additional x-ray requested during check-in. If I had known an x-ray was ordered, I would have planned to arrive earlier. Also I was asked to complete a new patient form when I have been a Springfield Clinic patient most of my life. Again, other info was forwarded on advance. If I had known there was more info to complete, I would have come earlier. It was difficult to complete the paperwork while being shuttled around waiting rooms and x-rays. With all the rushing around staff were pleasant but also seemed rushed. Everybody was in a hurry. Nurse forgot to take heart rate and had to return. Doctor was pleasant, professional, and thorough. Nurse brought back physical therapy order. RX ordered and ready for pickup shortly thereafter. I left the office feeling like I had been through a meat grinder. It was a relief to be out of the building.

Experiencia fantástica: Excellent staff including the Physician. From the door steps of the building to all the way through check-in, X-ray staff, nurse and finally the Physician, everyone was extremely helpful and knowledgeable in their respective fields. Thank you Springfield Clinic for all that you do for your patients who are treated as family members. My visit was in Orthopedic walk-in facility.

Experiencia fantástica: Wonderful appointment with Kimmy Armour NP. She is knowledgeable, understanding and kind. As an HSHS RN, I must say it was a great experience. I am so happy to be a patient at the SC Spinal Neuro Department!! Thank you so much!!

Experiencia fantástica: I accidentally went to the wrong building today for my MRI appointment (I went to the 900 building instead of the 800 building) and a very nice girl named Delaney (she has light brown hair) in the Radiology area overheard that I was not in the right place and she walked with me all the way to the 900 building and made sure I was in the right spot! I was really nervous for my appointment and her kindness really helped!

Experiencia fantástica: I visited Abby Burkett today and she was absolutely amazing. Very easy, tender with me but she got the job done. I really enjoyed my visit with her and her staff.

Experiencia fantástica: I saw Elizabeth Cheney FNP With Springfield clinic orthopedic department and she is so nice and caring. She treats me like a person and not just a patient. Takes time to listen and help me understand.

Experiencia positiva: Dr Jha is a 5 Star Cardiologist. In fact currently 3 generations of my family are patients and another is in the process of switching from SIU Cardiology to Dr. Jha. The valet service is great to have. Particularly when both the driver and the patient have difficulty walking. Very polite as well. Now here are my 2 reasons for the 4 instead of 5 Star review. I preregistered using the link I received via text few days before my appt. I arrived right at my appt time and check-in was literally less than 30 seconds. Then we sat in the waiting room for 45 mins before getting called back. I had a good time talking with my mom while waiting but most of the time I’m on a time frame. My previous visit had a 15 min wait before being called back and then a 45 min wait after my EKG for Dr. Jha to come in. This time we only waited about 10 mins to see Dr. Jha once in the exam room. Everyone was very nice and apologetic for the delays. There were a lot of patients there. Both sides of waiting room were nearly fully. Other than that I have absolutely nothing bad to say about the staff, nurses or doctors. My appt was at the Springfield Clinic 1st location. My other family members typically see him at the Jacksonville location.

Experiencia fantástica: I enjoyed my visit here. I seen orthopedic and got X-rays. I want to praise the X-ray tech, I didn't get her name, but I had built up a lot of anxiety about another X-ray that was extremely painful and she did the X-ray without any pain. I felt so much relief when it didn't hurt. Thank you so much. Also thanks to Amy Armstrong for helping me with my pain today. ☺️

Experiencia fantástica: The people in the Orthopedics Department at Spfld Clinic are the best, from the desk girls to the radiology techs to the nurses and the doctors. I have had positive experiences from my first visit and in all the 10?? visits since. Very grateful for the care I have been given.

Experiencia fantástica: My mom sees Megan Ferrell and Dr Patel for cardiology. We can't say enough good things about their care and bedside manner. They are so down to earth and yet so professional. Great at respecting the wishes of the patient. Thank you so much

Experiencia fantástica: Easy scheduling, text reminders, quick check-in, friendly staff. The mammogram was done quickly and politely. I did have to wait a little longer than usual to get into the examining room but the delay was explained and there was an apology.

Experiencia fantástica: At check in I was quickly greeted, didn't have to wait long and was promptly brought in for my test. The test was read in a timely manner and then sonogram was in next room over. Someone went to the. Waiting area to get my fiancé. And we received the results before I left that. Everything looks good and I would have a regular Mammogram next year.

Experiencia fantástica: Angie was very personable, yet also professional. Her description of what we were doing and how we would proceed was very clearly communicated. The support staff also did a very good job.

Experiencia fantástica: I love all my doctors at Springfield Clinic. Everyone is so nice. Most of all they are very respectful to patients needs and they listen. I could not ask for any better health care then I have now.

Experiencia fantástica: The staff at Springfield Clinic is always very professional and extremely accommodating. A smile and a friendly face goes a long way to add the professionalism and dedication of their team. Thanks for all that you do.

Experiencia fantástica: I receive a monthly Infusion, and the girls that you have working there are fantastic. Very concerned on how you are doing and asking you if you need anything such as a warm blanket, water, and etc. Very concerned for patients comfort. They deserve all five stars.

Experiencia fantástica: Austin Loyd was very helpful! The lady that checked me in was nice! And, Katy that did the X-rays was very thorough and nice as well! They all did a Great job! Well done ! I appreciate you all! Thank you!

Experiencia fantástica: I had mammogram appointment with the radiology department. The receptionist is very helpful. I went to the wrong building and she accommodated me to get the new schedule. The technologist, Leslie, is very nice and professional.

Experiencia fantástica: Met my new Rhumatolgist today. Very thorough visit. I will still miss Dr. Mark Stern he was a wonderful doctor. I hope I will love this doctor too! He seems very kind and patient, and explains everything to me first.

Experiencia fantástica: Best doctor visit I’ve had in a long time. Came early, quick check in, minimal waiting, friendly staff. Wish all my doctors could be this proficient. Actually looking forward to my next visit. :)

Experiencia fantástica: Very good bedside manner of Dr Marc De Jong. He listened to all had to say and was able to administer me some relief same day. The xray techs , nurses were very sympathetic and understanding to my pain and issues and that I could wlk fast. Glad he is going to help me.