Aspen Meadows Health and Rehabilitation Center

Experiencia fantástica: Staff is awesome! Helped my dad recover after a car wreak. He's back to walking in 3 weeks!!!!

Experiencia negativa: Most horrible experience for my Dad and family! They will reply that they “ want to talk about our experience and make it right.” But my dad died due to sepsis from bed sores. We couldn’t move him anywhere and we tried! I invite Lee or McKenzie to call me but they won’t. I don’t know how they sleep at night.

Experiencia fantástica: Very clean, awesome staff

Experiencia negativa: Place is disgusting, don’t recommend .

Experiencia negativa: Aspen Meadows is holding my mother against her will & NOT allowing her out and about in the community in Billings or to have visitors of her choosing. Sunday, April 20, 2025 my mom was all ready to go to Easter church service with me and then out for brunch. She had been living at Aspen Meadows for about 3 years. The staff, Misty (I believe her name was) was in her room with us. Next thing I knew she had left my mom’s room, called the police & had them threaten to throw me in jail if I did not leave. I came from another state to visit my mother. I was not given any reason for being asked to leave the facility. Today is the 4th day I’ve been waiting to get to see my mother.

Experiencia negativa: If the management team and most of the staff weren't related and showed nepotism, this would probably be a better place to work. The aides gossip about EVERYTHING from other employees to the patients and residents. They don't care about their employees or the residents/patients for that matter.

Experiencia fantástica: My Mom went to Aspen Meadows for rehab. The facility is clean. The entire staff are excellent caring people. Anytime Mom needed help they promptly answered her call button. They offer 3 nice meals a day or you can substitute from the provided list. The PT & OT got her stronger so she could return home. We were both very happy with this facility.

Experiencia negativa: My Mother was sent to Aspen Meadows from St.V’s….the DAY she arrived at Aspen the staff lost her false teeth. So the entirety of her stay there and when she returned to the hospital until she passed, all those meals she had she did not have her teeth so she couldn’t eat a lot. She passed in FEBRUARY….it is not August….6 months later and we keep hearing we’ll be reimbursed, except now today I got an email that said we may not get reimbursed. THIS IS BULLSHIT!!!! My Mother deserved better than this and I will not stop until it’s made right for her. Here’s the email I received today. Don’t forget up until he sent me this email he said we would be reimbursed.

Experiencia negativa: This place should be condemned! The residents receive extremely poor care. This place is so bad nobody wants to work here! Look at the other reviews, they all tell the same story. The people who run this place should be held accountable! 2 star facility, that tells you everything!

Experiencia fantástica: Very professional and clean. Nursing staff is top notch. Activity department keeps residents happy and busy. Very person centered and individualized care. Dedicated team from maintenance department to executive Director.

Experiencia negativa: I used to work there. A family member is looking for a rehab facility for their loved one. I told him to stay away from this place.

Experiencia negativa: My mother spent 5 days in this facility. 1st day they lost her dentures. 5th day, we had to have AMR take our mother to the emergency room because her health was failing. They were lying & saying she was eating 50% of her food when she wasn't. She wasn't drinking fluids & they weren't concerned with it. She was near death when we took her in. I wouldn't recommend this facility to my worst enemy. Horrible Horrible care!

Experiencia fantástica: My wife spent 24 days recently in the TLC unit of Aspen Meadows, and I can 't say enough kind words for the staff of this facility and their professionalism. Words like accommodating, caring, and thoughtful describe my wife's care. From the medical staff (RNs, CNAs,) Occupational therapist, physical therapist, management, and all the other people we encountered, simply stated, they are good folks. I would recommend Aspen Meadows to anyone who desires quality care. One last thing, the foods good too.

Experiencia negativa: There's a reason this place has been on the news for it's horrible treatment of the elderly. I used to work here. We had 2 CNAs taking care of 60 residents. The residents are severely neglected. I saw terrible things there that I have never seen before. I wish everyone could see first hand the mistreatment of these elderly people. They have to spend hundreds of thousands of dollars to be here and receive neglect and exploitation in return. I wish the state would shut this place down and hold the people who run this place accountable. It's despicable that a place like this could even exist! Then they reply "we can assure you that we don't find this behavior acceptable". I can assure you that I did witness these things and this facility has been on the news for mistreatment of the elderly. The fact that this is a 2 star facility tells you everything!

Experiencia fantástica: My wife has spent time in rehab at Aspen Meadows on two occasions. The staff is very supportive and positive. the rehab team has been outstanding. If we ever need rehab services again we will definitely stay here.

Experiencia negativa: The meals were very good. There was not enough staff so wait times were long, sometimes the wait was so long I could not get to the bathroom in time. I was 4 days post knee replacement. I was given a child size walker, and there was no one to even extend the height. I was told.someone would have to get to it "tomorrow". My kids brought me my walker from home. There was no one available to walk with me in the hallway. So I had to walk without anyone even nearby. There were problems getting medications because they come fromplace else and sometimes were not available. I could reccomend this center to anyone. The staff was very kind, but stretched. Way too thin.

Experiencia fantástica: Excellent people that work here excellent food I would recommend aspen meadows To everybody I know I have been to many other facilities for rehabilitation past yrs. This is the best rehabilitation place I have Been at the people that work here are truly awesome. They really care for the patients here. I just want to say thank you to the people that work at aspen meadows for the care and love and kindness I received God bless you all

Experiencia fantástica: Great staff and communication!

Experiencia fantástica: Great place to work the company values there employees. Staff pitch in where is needed to make ends meet . Between my co workers and the management I think we all take amazing care of what matters our residents .

Experiencia negativa: I do not recommend Aspen Meadows AT ALL! Do not send your loved ones there! They have done nothing but treat my mom like she is in jail. She is in there for rehab and they refuse to let her out of her room. They have not given her a shower (she has had to wash herself in her own sink), no one has washed her clothes so I had to pick them up and wash them, they didn't provide a walker when she got there until I complained about it (when she did get one it was covered in blood that she had to clean off), she is not allowed to use the exercise room or walk outside of her room (even wearing a mask), not to mention they don't even have rehab on the weekends, she had has to change her own bed, she is not allowed visitors unless you make an appointment (to which it has been impossible to do so. No one answers the phone nor do they return messages left) and when they can "allow" her to have visitors no touching, 6ft apart, with mask. All because she isn't vaccinated! I am beyond disgusted with this place!

Experiencia negativa: The care is substandard because they do not have enough staff. Often there is 1 nurse and 2 CNA to take care of almost 70 patients. The CNA themselves often voice frustration that there is never enough staff. The food is not great. Dietary allergies and requests are often not honored. I also believe their isolation techniques are sub standard. It is my opinion that is what caused the recent outbreak of Covid -19 at the facility at the end of 2020. I would not choose this facility for a family until their management team can decide staff are valuable and needed at this facility. The facility responded to my review with the statement below from the "owner"... That was an insincere reply just to make Google readers think they are doing something about the issues. They are not. I called the number it is not the "owner" It was one of the nurses stations at Aspen Meadows. The nurse had no idea, obviously. She transferred me to the Social Services Director who did not answer. Once again smoke and mirrors from Aspen Meadows. I would never go back and I would never allow any of my family to go there.

Experiencia fantástica: I had a knee replacement at Billings Clinic I was transferred to Aspen Meadow. I stayed at the Aspen Meadow for two weeks for therapy and general care. The care I received was exemplary. The nursing staff. PT/OT were professional, courteous and kind. When I pushed the nursing button for attention the CNAs were prompt. I plan to come back to Aspen Meadow for after care after I have my future ankle replacement. I enjoyed my stay at TLC.

Experiencia fantástica: AMAZING LOVING FACILITY!!!!!! My sister has Huntington’s Disease and the entire staff has been amazing, caring, compassionate, patient and have all gone above and beyond.....would highly recommend!!!! Thank you Aspen Meadows ♥️

Experiencia positiva: The staff was very helpful recently when my uncle had to be relocated to the nursing home facility from assisted living. Because of Covid, the workers had to pack up and box all the personal belongings and bring them to the entry doors. This included some heavy furniture but they did it all cheerfully and were very kind. I'm sure toting dressers was NOT a part of their job description! Thanks to all who give updates on Uncle Tom's ongoing care. This staff works hard to accommodate our needs.

Experiencia fantástica: The staff at Aspen Meadows has been taking care of my loved one for over a decade now and in my opinion have been doing a wonderful job--they are caring, thoughtful, informative...especially through this distressing pandemic. Thanks to you healthcare Heroes!

Experiencia negativa: I would never recommend a loved one to be placed in Aspen Meadows. Staff was not forthcoming with progress of patient. I had to call to get any information. Staff was not cordial on the phone. Call button for patient help was not readily answered.

Experiencia negativa: Until recently my mom was a patient, I had to remove her for safety reasons.

Experiencia negativa: I cant begin to describe how horibble this place is DO NOT put your loved ones here!!!

Experiencia negativa: Horrible facility......not enough space to write all the neglectful shortfalls this place has and we have seen firsthand on a daily basis for the past two years. From management on down. Can't get the state or the local ombudsman to return a call either. Where is the help for elder care in this state? Very sad for the residents.....very poor care! Suffice to say if you care for your loved one.....DO NOT place them at Aspen Meadows.

Experiencia negativa: My mother waited on several occasions for more than an hr for pain pills and/or anti-nausea med and we were told it was because they were busy. Call lights not answered and I,myself assisted my mom to bed each night! Rooms not clean and tv not working...heater not functioning so I had to bring in extra blankets for my mom even after voicing my complaint numerous times. The aides stated they didn't like working there and it took 2 days to remove my mom's PICC line! One nurse didn't know how to do it and the other said my mother wouldn't hold still! Unbelievable...never will we recommend this facility but Advanced Care Hospital said it was the only one available for my mom at the time. I spent 10 hrs a day there just to ensure my mother was taken care of..2 different days she said she overslept and didn't have any breakfast.. My mother was miserable there and cried for me to take her home!

Experiencia negativa: We couldn't move my mother out of this facility fast enough. The night nurse named Karma was absolutely the poorest excuse for an RN that I could ever imagine. On our first night there, she told me that some of mom's medicine hadn't arrived out of Washington state yet, so she would not be getting some of her nighttime meds--one which included a pain patch. What kind of facility does not have an incoming patient's medicine on hand??? My brother stayed overnight that night in the room with mom, and at 2:30 AM the nurse came in and told my brother that she had already given mom her pain meds. That was a blatant lie. A few nights later, the same nurse told me that mom was not scheduled for Gabapentin pain medicine at nighttime. I knew this to be false because the doctor told me that she was upping the milligrams on the gabapentin at night. Once again no pain meds for mom at night. A few hours later, Karma came in with some pills for mom and she asked me if she should give these to my mom. Not knowing what these medicines were, I couldn't believe this was a question she was asking me. She's the nurse, for God's sake! The next day, Karma explained to me that she was looking at the "day screen" on her computer and not the "night screen" so that's why she didn't know mom got nighttime pain meds. Another excuse for incompetence. I called the director of nursing the next day to air my concerns. He asked why I was calling instead of seeing him in person to complain. I explained that I was at work and couldn't make it in that morning. Odd question, I thought. After detailing Karma's performance, he reassured me that mom would not be under the care of Karma any longer. Again, another lie. The next night, who is mom's nurse?? Karma. A few days later, another one of my brothers called me at 10:00 PM to say that the night nurse told him that they were out of mom's medicine and what should he do? He said the nurse started to cry and threw her hands up in the air and said, "I need a break!" Yes, again, it was Karma on shift. I was at the facility first thing the next morning to speak to the director of nursing. I expressed my frustration that nothing seemed to change with Karma and her inexcusable behavior and incompetence--this after he had told me that she wouldn't be mom's nurse any longer..... In response, he screamed at me complaining that he had only been hired recently and what was he to do. He was confrontational and oppositional. Not how management should treat a paying customer. I then went to confront Karma about my brother's experience with her the previous night, and she denied everything. No big surprise. Our family had felt we had done our due diligence in checking out different facilities. Our first choice was St. John's Rehab, but they were full at the time mom was discharged from the hospital. After calling and explaining to the admissions directors at St. John's about our horrendous experience at Aspen Meadows, she worked hard to get my mom into their facility. From the top management down, Aspen Meadows needs to develop a culture of understanding and commitment to patient care. They have a long way to go before that occurs, and for the well being of current and future patients, I hope it happens sooner rather than later.

Experiencia negativa: October 2017 I came in for an interview after meeting with rory in HR he and I hit it off fairly well. I was interviewed by the brand new administrator(middle aged woman) and director of nursing(late 20s female apparently no longer employed). They start to read my application and outright laughed at me saying it was ridiculous for me to apply at their facility with only two months of cna experience. That was the whole interview, administrator then sits down refusing my hand shake asks me if I have any questions before I leave, quite smugly. Now I wanted this job so I asked her how long she'd been working at the facility to which she replied "30 days or less" with a carefree chuckle. The director of nursing gives me this story about how she was a new nurse but most of their RNs had left with the old owners so she had become the don And yes she was qualified so I shouldn't ask. Unsure how to proceed i asked what shifts were available they said they didn't know, but they could find out if they REALLY needed to. So I guess they're not hiring me. Just to be polite I asked them what their favorite part of working at Aspen Meadows was they looked at each other and after an uncomfortably long pause the administrator gave me a speech about how it's not uncommon after a buyout for there to be a new administration so they don't know anything about the facility yet.. ok? Finally I ask why I should consider their facility over other facilities hiring CNA's and they both throw their hands over their head and cheer "because we're the best!" And high five giggling. No more questions from me, I was not offered a position. Recently I applied after hearing about management changes and 2 weeks after my initial voicemail was told by an angry Rory that "We spoke once before and I have no position for you Sir!"(They are still hiring)

Experiencia negativa: The new administration is cutting costs to the bare bones. Care of the residents is in decline. They may or may not be bathed. The supplies in use are of the poorest quality. Tissue so small it's useless. There is a serious lack of continuity of staff. This a good sign of how the facility is operating.

Experiencia negativa: Failure of cna time to ambulate rehab patients on several occasions. Housekeeping did a very poor job due to understaffing we were told. These past 2 weeks we were told many times they were working short and didn't have time to give a shower.. My mother went 13 days with No bed change or shower!!! Call lights were not answered in a timely manner on several occasions and pain pills not delivered 2 different times in less than 45 min!! I would NEVER recommend this facility to anyone....