Windsor Hampton Care Center

Experiencia positiva: My opinion the place is well kept up. They seem too treat patients with care an loving kindness I thinking like most other facilities the staff could be a little bit more sensitive to the patient's needs, as a whole and making sure they're eating and being cleaned properly.

Experiencia positiva: The care home nurses are very respectful and patient with the nursing home patients as well as friendly and understanding of the needs of the patience and visitors alike,very modest scenery and landscaped with park benches and very clean inside the facility as well as the outside perimeters...secured entrance and well mannered clerks and representatives that make the Windsor care home facility comfortable..

Experiencia positiva: This place may be old but the staff is very caring and went out of their way to make my mom feel very comfortable and safe. All I could want in this kind of situation. Food and drinks could step up with a new culinary approach to care but 4/5*'s cuz of compassion.

Experiencia positiva: This place is not clean everything is out of date and it’s loud people yelling in hallways nurse station they ignore you too busy on the phone or texting on their cell phone too busy on the computer

Experiencia fantástica: Seasoned staff with great customer service. Everyone is so nice and willing to help in any way they can!

Experiencia fantástica: In to visit a loved one. The staff was very pleasant & approachable. My brother is really participating in his care. Highly recommend this facility.

Experiencia positiva: My mother stayed at this facility for three weeks, from the end of April to the middle of May. When she arrived, she had no mobility on her left side, but she left having achieved all her goals set by Kaiser and even surpassed them. She made remarkable progress, being able to walk short distances with minimal assistance, improved her swallowing and speech significantly. For the most part, the staff was kind and helpful, although there was one day when my mother had a complaint about an LVN she didn't like. Was resolved pretty quickly. While I wouldn't say it's the absolute best option available, esp. without knowing how it compares, I wouldn't discourage people from sending their loved one or their own self here for help. Granted, my mother was here for short term rehab care. Not long term living. Amazing staff in general from everyone I've interacted with, with Emile and C.J. at the front desk, Cherry in case management, Dr. Dizon through very thorough calls and KP messages. Love Alvin!! Everest and Deaujone Heard were among the best, absolutely enjoyed working with them so much. We had a great experience with them—they were kind, caring, and attentive to every detail. I trusted them immensely. CNA Linda was always prompt in addressing any needs and went above and beyond to be helpful. She was my mother's favorite. I interacted with many more staff members, although I can't recall all their names. One of them had great eyeshadow and was very sweet. I am grateful for all of them. The physical therapy and occupational therapy sessions were great. I was able to join my mother during her sessions and receive updates afterward if I wanted. They helped me feel confident about bringing her home and ensured I had all the necessary equipment. I enjoyed working with Siyad and three other staff members whose names I can't remember. Equipment was well off too, seemed to have proper care and frequent sessions of all disciplines. I only met Jasmine from Speech once, but she was amazing. My mother had nothing but raving reviews to say about her. Food was whatever, couldn't comment on it because my mom was on puree cardio/diabetic diet 99% of the time there until the last day. Would recommend trying to get involved and visit every so often if possible to make sure your loved one is receiving the experience they need. Minor mishaps over medications, but nothing isolated to this care center. Would happen in any case when someone has such a complex situation. Call lights sometimes needed some prompting from calling the front desk, my mom saying it took 45+ minutes to get someone to come which I have no reference to other SNFs to know if that was good or bad. However, there were a couple of downsides. Upon admission, my mother's room had a call light that wasn't working for more than 24 hours, and despite assurances, she wasn't provided with a bell. Additionally, she experienced a fall early on which went unrecorded. She got out of bed, fell to the ground, suffered swelling to her head, and a cut that bled significantly. We were not informed of the incident until her external primary care physician was notified, and I received a call asking me to take her to the hospital. I immediately contacted the facility, spoke to the charge nurse, and was assured that Dr. Dizon was aware of the incident, my mother was fine, and proper protocols were in place. Made it sound like she had just struck her head someone from inside the bed. However, it wasn't until 24 hours later that I received a call from Dr. Dizon, who expressed her surprise at learning about the fall. She stated that there was no documentation of the incident and immediately arranged for my mother to be transported down the road to St. Joseph's have a CT scan at the hospital. There were 2 separate COVID exposures at the care facility, and masks were re-mandated towards the end of her stay for visitors and staff. Roommate was fine. I want to urge Windsor to improve their staffing ratios for better care, as always.

Experiencia fantástica: Everyone at Windsor has gone over and above in every aspect of their job and care of my mom who recently had a stroke. To say I've been kept in the loop is a understatement. Their daily attitude has lifted me up as some have been very dark and stressful and I cant imagine what it does for my mom as well as other patients there. If you unfortunately have to use a nursing home in the future you can't go wrong with this Windsor Hampton location.

Experiencia fantástica: i was hit by a drunk driver and was sent to windsor hampton on march 22nd with a fixator bar.my care from the very monent i entered has been utterly phenomenal.the staff,administration,social worker,physical therapy,wound care,cna's the kitchen.just the entire crew have been so genuine and so professional in every aspect.i woul highly recommend this facility to anyone who needs rehabilitation and or extended care.they helped in a way that is indescribable thank you.

Experiencia fantástica: I recently did a virtual tour at this location. The facility looked very clean and staff was very professional and kind!

Experiencia fantástica: The care my loved one received here was amazing - especially the physical therapy process! The care and attention from the staff definitely helped in the recovery process!

Experiencia fantástica: The staff at Windsor Hampton truly care about their patients. They are empathetic and compassionate. Thank you Hampton for providing great care.

Experiencia positiva: I think the staff spoke good English when I visited.

Experiencia fantástica: I would highly recommend this care center to all who are in need of rehab services. The employees at this facility have been truly remarkable during these uncertain Covid times. In my opinion every employee has gone above and beyond to assure a clean and safe environment for my great Aunt. They have provided top-notch care during her entire stay.

Experiencia fantástica: Excellent rehab services

Experiencia positiva: 1 word clean

Experiencia positiva: This place I clean but under and or poorly staffed! The person I was visiting today had to wait over 20 minutes for someone to come and take her to the bathroom. Sadly her CNA was literally in the room just across the hall. The CNA also spoke poorly about the client. For the record, it's not that your clients don't have common sense. It's that they have not found themselves in this environment before and have no prior experience in which to understand how things should work. Common sense is based on common experience, living in a rehab facility is not a common experience. Nor is it very professional to anticipate that I would want to hear you speak poorly about someone I care about. Should you want to speak to a visitor about their client, professionalism would demand it's about how wonderful that person is or the like. Disparaging remarks should never be spoken to visitors or loved one! The CNA was to busy to stop what she was doing to help with the toilet needs of this patient even when told it was urgent! What would have happened if I hadn't been there to keep bugging the staff to take care of my new friend? This should not be! So a stranger comes along at the right time to advocate for you to get the staff to take you to the restroom? The CNA ignored the pharmacy technician who also asked her. The CNA would have had to seen the light when she entered the room across the hall. While I cannot say how long before I got there the light was on, I was working on her behalf for over 20 minutes to get her needs taken care of. I had to speak with several staff members also, this is unacceptable! This is not the first time, I have had this type of encounter at this place. Also, if you have to replaster a wall, why can you not go on to complete the job and repaint the wall also? People want to live in an environment that is beautiful! This isn't the only room I have been in where the plaster rather than painted walls were seen! I will also say it depends on which part of the facility you are staying in. I visited one patient in the short stay facility that was beautiful! You can't believe the difference between the two units! It's pretty unbelievable! I didn't have the opportunity to observe the care she received on her end, but I wouldn't be surprised if it was also much better...

Experiencia positiva: Nursing staff very slow in getting meds passed Not checking blood sugars before meals which means my sugars are always high

Experiencia fantástica: My loved one was very well taken care. I made it a point to visit daily and observe the great care and comfort given by all the staff...Dr, RNs and CNAs were amazing. Housekeeping constant keeping rooms and facilty clean. Nice for visiting family, guests the patio and grounds are immaculate.