McFarland Express Care - West Ames Hy-Vee

Experiencia fantástica: Only had to wait 5 minutes to see the doctor and the staff are friendly.

Experiencia fantástica: The staff at 3800 Lincoln Way, Ames, were fantastic! I had made an online appointment for my wife, and I accidentally scheduled for the other Hy-Vee location. No matter. The staff made adjustments and took great care of my wife. Thank you all for a great first impression!

Experiencia fantástica: Very accommodating. Squeezed us in to see our sick child, when their schedule was already booked. So grateful, but I realize this pushes back other appointments... appreciate their compassion. Have been here before, and always receive great care.

Experiencia fantástica: I took my daughter there for a sprained ankle. All of the staff we encountered were pleasant and professional. The doctor even reviewed the x-rays with us to explain what she looked for and what they showed. Great experience with their care.

Experiencia fantástica: Was seen quickly and received great service.

Experiencia fantástica: Great staff! The receptionist was very nice and professional. No delays with my appointment. Dr. T Jaden and her staff were very professional. It was worth the drive! Thank you all!

Experiencia fantástica: I have been to express care multiple times both for my self and my children. It is my favorite place to go to if I need a quick, easy, professional response to an illness. They have always been good about referring me to someone else if they are not equipped to handle what I have and they have helped very well through pink eye, the flu, and several other illnesses.

Experiencia positiva: Ty at the front desk is VERY unprofessional. First tries to tell me my insurance cards aren't valid because 24 is the cut off to be covered by my parents insurance. I inform him no it's age 26. I also inform him that my mother works for McFarland, and I'm covered through that. Long story short things got straightened out, but it was a process. The nurse was nice and helpful, though. Understood my concerns, and was quick but personable. The doctor was also very pleasant and genuine. Once I got past the front desk, I was in and out quickly.

Experiencia positiva: Took my son for an ear infection we were in and out. No wait time with a little one is awesome.

Experiencia fantástica: Super friendly doctor, great with kids!

Experiencia fantástica: Physician Assistant was really helpful and took the time to talk through all my questions. Thank You!