CHA Cambridge Hospital

Experiencia negativa: I would give negative zero stars. Nursing staff... The Nurse Manager has zero compassion I hope she gets the same if her family is dying.

Experiencia negativa: Lost my pregnancy test samples and misguided on appointment price, leading to me paying outta pocket for $1480 for miscarriage and $980 for “initial assessment for behavioral health.” Billing and Customer Service said that I should’ve checked the price when I got the “service” - I did ask the people who recommended the service. She said that I “shouldn’t worry about it.”

Experiencia negativa: This is the one of the worst hospital place to go for Emergency. They literally don’t care about patients. They even look at the what you are looks and they put you on the hallway .

Experiencia negativa: Someone really needs to explain to the parking lot security guards that they aren't cops. Walking around with the cavalier passive aggressive attitude some of them do is laughable and disgusting. Absolutely zero de-escalation abilities except for the supervisor who is seemingly the only normal one who knows how to communicate properly with another human. When approaching someone in the future, lose the character and get straight to the point about what you want instead of hovering around mysteriously in someone's window and then act confused when someone isn't in the mood for your nonsense.

Experiencia fantástica: So far so good. Dad came to ICU as there was no rooms available near us. Nurses Mariah and Victoria are amazing . I’ve met the attending and resident and both were kind and knowledgeable. I’m very grateful .

Experiencia negativa: This past weekend, I regrettably found myself in the care of the Cambridge Hospital Emergency Department during a physically distressing emergency. Unfortunately, my experience was marred by the dehumanizing behavior exhibited by various staff members and medical professionals. Rather than promptly addressing my urgent medical concerns, two nurses incessantly questioned me about my psychiatric history, which felt entirely inappropriate given the circumstances. After enduring an excruciating two-hour wait without any attention from nurses or medical providers, I was finally seen by a Physician Assistant. Instead of focusing on my immediate medical needs, they proceeded to question me about my choice of hospital, implying that I had any control over the ambulance's destination. This line of questioning added to the stress of an already agonizing situation. Moreover, during my brief time in the department, I witnessed the nursing staff openly and loudly disparaging other patients who were evidently grappling with severe mental health issues. This behavior was not only unprofessional but also deeply unsettling. To compound matters, I observed staff members discussing HIPAA-protected information within earshot of patients, a clear violation of privacy and trust. The Cambridge Health Alliance, once a symbol of hope for our community, appears to have strayed from its mission. I am grateful that I made the decision years ago to transfer my care to Massachusetts General Hospital and the Mass General Brigham system. It is imperative that we, as residents of Cambridge, advocate for the transfer of stewardship of the Cambridge Health Alliance to a more reputable and patient-centered healthcare system. The current administration is failing to meet our community's needs while utilizing our tax dollars to provide subpar services. It is time for a change.

Experiencia negativa: Went to ER with abdominal pain and the moody nurse first blamed my wife for not cooking for me that day (shit you not). Lady, if I wasn't in severe pain, I'd eat. Gave me a Barium test, saw my stomach/digestive system was doing it's thing and sent me on my way with "Acid Reflux". Had the same pain off an on for months until I finally had it so bad, I went to MGH. Hours later, emergency gallbladder surgery was needed as confirmed by ultra sound. I'm not even going to get into the other issue I had there. It's amazing how an extra few miles makes a difference in care. Do yourself and favor and keep driving to Boston. Thank me later.

Experiencia fantástica: Excelente atención tengo más de 20 años recibiendo atención médica con especialista mi hospital

Experiencia fantástica: Thank you to everyone who helped me with Chloe's birth, I am eternally grateful, I was treated very well

Experiencia negativa: Fake hospital-fake ambulances drivers. See you next Lahey court

Experiencia fantástica: “I had the privilege of being treated by Dr. Mulley, Debra a hand surgeon and I can’t recommend her highly enough. I came to see her for ongoing hand pain, and from my first appointment, she took the time to listen to my concerns and explain my treatment options thoroughly. She is not only highly skilled but also incredibly compassionate and attentive. Her bedside manner made me feel comfortable and valued. Thanks to her expertise, I experienced significant improvement, and I feel much better now. If you’re looking for a dedicated and caring physician, I wholeheartedly recommend Dr. Mulley!”

Experiencia fantástica: Care and concern shown by all the staff in CHA Cambridge hospital are much appreciated. Their diagnostic procedures and treatment are well on time . Thanks to everyone who treated me last night in the ER.

Experiencia positiva: I was just on 4 West for a few days, and I would give my nursing & doctors 5 stars however my overnight nurse was useless. My two daytime nurses Courtney & Alaina were absolutely Excellent. They work so hard all day with a smile at all times. They won't hesitate to go above & beyond if it means helping a patient in need. Give these two ladies a raise!

Experiencia negativa: I’m only giving a one star for this because there is no option for 0 stars. The only good about it was it was only an hour wait time but now I know why. The doctor who I saw had no compassion whatsoever. I was told by him that the emergency room is only for emergencies as soon as he saw me without knowing why I was in pain at all. I went in for upper abdominal pain. He refused to take any imaging tests to find out what was wrong and discharged me with gastritis and acid reflux. Which clearly it wasn’t that. I ended up going to Lowell General and was taken care of extremely well by the caring compassionate workers even though the wait time was horribly long. They did imaging and found out I was extremely constipated and that was the cause of the pain and gas I was having and they also found some other issues that I will be consulting with my primary care in a few days. Very concerning issues that need to be addressed like my iud not in the right position and fibroid tumors in my uterus which explains my lower back pain. But this is exactly why I give this a 0 star review. Very disappointing that we have care givers who don’t really care for our well being.

Experiencia negativa: I was given an appoint at the specialist surgery center. A month in advance by my orthopedic doctor. I went to this doctor for my ripped tendon. After getting the MRI. I was scheduled for an appointment at the CHA with Dr. Harry Shnieder to assess my condition. I arrived at the appointment time and date afforded to me by the previous appointment. I arrived here at CHA and was told I wasn’t in their system and that I was never scheduled an appointment. I waited a month in advance for what I was told was an appointment ready for me. I drove an hour to get there and was told I was never scheduled an appointment. I called the previous office and they said I was scheduled and they even sent a fax out 3 weeks in advance. I arrived and was told I was never put in the system. This is the worst experience I’ve ever had in any office. A month in advance the appointment was made. And they said that I was never in the system. Terrible terrible experience. I don’t recommend there support services at all.

Experiencia fantástica: I recently underwent ankle reconstruction surgery, and while the procedure itself was daunting, the care I received afterward made all the difference. My nurse, André, was nothing short of superb. From the moment I woke up in recovery, André was attentive, compassionate, and always a step ahead when it came to my needs. He took the time to explain everything, from my medication schedule to the recovery process, ensuring I was comfortable and informed. What really stood out was his genuine care—he checked on me frequently, and his upbeat attitude lifted my spirits. André’s professionalism, combined with his personal touch, made my recovery experience much smoother. I’m incredibly grateful to have had him as my nurse during such a critical time.

Experiencia fantástica: Good!

Experiencia fantástica: Great

Experiencia fantástica: I had surgery to remove fibrosis from my uterus and I need to write all my thanks to Dr. Meredith Thomas and the entire surgery team at Cha, they are wonderful and gave me complete security despite all my nervousness before and after the surgery with total respect, I ask that God pour many blessings into the lives of each one of them.

Experiencia negativa: My mom got transferred here from another hospital and as soon as we got to the ER someone told her point blank she needed surgery and when she broke down because we’d been up all night and she was in pain they asked why she was crying. Then when she calmed down she was placed into a room at 6am and told to prep for surgery she was having later, the curtain in the room had blood stains and hair on it. When I returned at 1 after leaving at 7 it went from 100 percent needing surgery and scaring both of us to letting her eat and setting her up with a follow up that they were supposed to set up and never did. Then I read about something on discharge that we had asked about as a possibility but were told no when she had it as a separate issue in addition to what our her there for that trip. Overall happy she’s okay but the delivery and lack of transparency about the full picture of what was going on and me having to read to my mom what was up from her papers wasn’t good. Her nurses were good though and one eventually got the curtain changed.

Experiencia positiva: It’s mostly a pretty typical hospital, I guess. Honestly the emergency room staff were very caring and doing their best to help the couple of times I’ve had to go there. They do have a lot of things to deal with, I think, like most medical staff.

Experiencia fantástica: 5 years ago, i gave gave birth to my first daughter there. Recently I gave birth to my second baby girl and it was a great experience. A big thank you to all the nurses ( Izze, Francesca, Juliana and Karelyn), you guys are absolutely amazing. Special thank you to the overnight l&D Dr Batshon as well as Dr Sullivan and Tammaro. I didn't have a birth plan, all I wanted was for my princess and I to be ok. And they delivered that. Gave birth on Thursday, surprisingly I was home by Friday. My advice to you all, listen to your providers. They will give you different options, always ask for their opinions and what they think will be best for you. I was induced overnight and gave birth within 10 hours. Again Thank you all..

Experiencia fantástica: Ótima Experiência Ótimo Atendimento

Experiencia fantástica: They stole my appendix and they were very nice about it.

Experiencia fantástica: Thank you for the excellent treatment. The staff and the ambulance personnel were kind.

Experiencia negativa: This place has gone completely downhill. Unfortunately I have a bunch of medical issues and deal with this hospital a lot. My family also goes here and each one of us have noticed a massive decline in literally everything. Hardly anyone in here knows what anyone else is doing it is a huge problem. So many mistakes are being made. It's really actually very alarming.

Experiencia negativa: I came in today with a lump and I never felt so not cared for. I waited HOURS. I always walked alway until the nurse found me leaving and went to get my discharge I never got treated for my lump or anything… or even tested.. especially when the vaccine is know to cause lymphoma when you are black American they tend to not care until you are buried just like when I was trying to give birth I ended up going to Mass gen. I never felt so mistreated multiple times.

Experiencia negativa: I've written a review of my experience at this hospital elsewhere, but I'm writing a second review so people know that someone at CHA goes through these reviews and leaves replies telling you that they want to address your concerns and to call the patient relations line, but when you call no one ever gets back to you. It's a complete fraud to try to rescue their bad reputation online.

Experiencia fantástica: I recently gave birth to my twin girls here in labor and delivery. I came back after having my daughter 8yrs ago. I needed to have a C-section and the staff went above and beyond to make me feel comfortable and laugh (I am very dry humored and make jokes when nervous) the whole team was experienced and stayed calm when one of my twins had to get help breathing. Big love to Dr Franco, (Obgyn,)anesthesiologist Wang and all of the PAs and nurses there in maternity. In a 5 day stay every single employee was knowledgeable and so sweet, from Drs to the cafeteria staff!

Experiencia negativa: Staff refused a wheelchair and walker to get to the bathroom. Then when I eventually fell because I had told them I couldn’t walk they left me there until I peed myself. Rude staff

Experiencia fantástica: Sempre sou bem atendida , meu exames

Experiencia fantástica: I received incredibly good care

Experiencia negativa: I came here to get my stitches put on and then about a week after, I came to get them removed. The first time I came to get them removed, the nurse was rushing so much, she forgot to remove one of the 5 stitches. So, naturally, I came back the next day to get the last one removed. However, when I got the final bill, I was billed TWICE for "suture removal". This negligence of theirs has caused me to get billed twice for THEIR MISTAKE. And not just that, they also slapped a couple of "consultation fees" to add on to the total bill. As far as I remember, all I did was get my stitches removed. I did not really receive any "consultation" unless if you count 5 seconds of a nurse's time to ask a few basic questions as "consultation". If you can, absolutely do not go to this hospital. All they care about is getting your money and treating you like a number and not a human being.

Experiencia negativa: Avoid. Dealing with the billing department is awful. I have been trying to resolve my bill from a surgery almost a year and a half ago and they still have no answer for me. On top of that you will be on hold for over an hour, hung up on, put on hold again if you try to pay a bill. Then they will tell you to call again the next day. But they’re very quick to get your bills to collections. The doctors are great, wish I could give 5 stars, but they need to work on the administrative side.

Experiencia negativa: No hacen nada uno muriendose del dolor y ellos solo preguntaderas hacen ‍♀️ y para mandar el Bill son buenos

Experiencia negativa: Avoid this hospital. The hospital, Cambridge Public Health Commission is doing business as Cambridge Health Alliance. They don’t advertise that they are a public entity until you get a bill from CPHC. The patient relations work remotely and unprofessional. No competent ADA/504 Coordinator ( new one started March 8th but immediately claimed she was on vacation and failed to follow a patient grievance process). The new primary care doctor was the most unprofessional, incompetent doctor I have ever met. Assaad Sayah, Commissioner of CPHA is CEO of CHA, yet has failed to address these patient concerns. .

Experiencia fantástica: If you are given the opportunity to come here as a psych patient absolutely calm is the best hospital that I have ever been to out of the 10 that I have been helped me the most greatest staff I've ever seen in one of these hospitals truly this is the best possible hospital you could ever go to

Experiencia negativa: visited the ER for a suspected case of pneumonia (later confirmed). I had a very pleasant experience with everyone except for nurse McKenzie, who seems like the unhappiest person on the planet and overall, just a mean girl. I do not expect someone to be jumping for the moon when visiting emergency services, but I am expecting them to have some sort of bedside manner. Nurse McKenzie was dismissive when explaining symptoms and current medication’s, I’m on. I was offered over-the-counter medicine initially, which I declined because I had explained that I am already taking them and they’re not working hence why I’m in the emergency room. Nurse, McKenzie brushed it off and as soon as she left my room, she mentioned a snarky comment to her coworker about how I had refused the medications. Her coworker then responded with a sassy comment. All right outside my open door. As one can imagine, hearing your nurse talk s*** about you it’s not a great feeling when you are in the emergency room because you cannot breathe. If you want to talk poorly about patients, go ahead just make sure that you are not within earshot. Everyone else- front desk and doctor were great and helpful. It’s a shame that the person who triages And spends the most time with you happens to be the one with absolutely no bedside manner.

Experiencia negativa: The reviews are accurate. Very good doctors and nurses, completely miserable to deal with on the administrative side. Any time I take my son in for a routine check up I get sent to Mychart to pay the bill and for one reason or another it isn’t there. I call their billing department to pay the balance, and then out of nowhere I get a call from a collections agency looking for some absurdly small amount of money that CHA inexplicably sent to collections instead of just accepting during all the attempts I made to pay it. Reckless, lazy and ignorant and no one from CHA has ever acknowledged it.

Experiencia fantástica: Thank you everyone here from the cafeteria workers to CNAs, nurses, PAs, doctors. We had an unfortunate emergency surgery for my wife and we are not from around here. Everyone was warm and welcoming during her stay and couldn’t have asked for a better crew. Special shoutouts to Casey the PA-C, Lipai, and Kareen.

Experiencia fantástica: STAY AWAY. THE BAD REVIEWS ARE REAL. Some bad reviews are filtered out. So here is a fake 5 star review so people can read what my experience was like here. I had ignored the bad reviews and I am regretting it. I recently visited this hospital (July 2023) and while the doctors were good, I had a terrible experience with their administration, specifically the bills and coding department. During my child's wellness visit, every single question asked was itemized and invoiced, unlike my previous experience at other hospitals. Even when I refrained from asking questions during my other child's visit, I was still invoiced for the administration of required vaccines (TDap, MMR, Polio) and the standard hearing test as it was coded as diagnostic instead of preventative. When I inquired about the invoice, the first thing the representative asked was if I had asked any questions during the visit, further highlighting their practice of itemizing and billing questions. This aspect of their service was frustrating and disappointing. I called the billing department with my insurance company to figure out what codes should be used to have the full shot including administration and the hearing exam be covered. My insurance told them hearing and the vaccine admin needs to be coded as part of the wellness visit. CHA billing said they will escalate the issue. Escalation responses takes MONTHS from CHA. No one ever calls back. I have called in almost weekly. ————————————— 5 month update: CHA said they resubmitted the claim and my insurance is not covering the resubmission. My insurance has never charged for me for vaccinations or hearing exam at any other health centers we have been to so I had another 3 way call with my insurance company and CHA billing. Insurance company proceeds to tell us that they are STILL processing the new claim that was submitted 20 days ago. Yes, that means CHA submitted my claim 4.5 months after my first call and months of repeated calls and requests. The real question is, why did CHA billing tell me they submitted a new claim, got a response and that I should pay the remaining balance as part of my deductible when in fact the claim had not been fully processed? The CHA billing person on the call was as surprised as I am and said that she only relayed the information she received from the billing manager. 6 month update: CHA resubmitted the claim wrong again. CHA submitted it as a new claim and that was automatically denied because it looked like a new claim. They submitted another but did not update the diagnostic codes like they said they would. 5 hours on the phone with insurance and billing, I think billing has finally figured it out. 7 month update: the insurance still haven’t received an updated claim from CHA. The hours spent on this one claim is insane. Billing said they didn’t bother resubmitting because they did it right the 2nd time. I had another 3 way call with insurance and billings again. Insurance again explained the codes were not changed and they need to resubmitted the claim with wellness as the primary code. 8 month update and CHA still has not submitted a reprocessed claim. They said it is still in the queue for review before submitting. I have been calling every 2 weeks. Worst service ever. It is now March 2024; my visit is from July 2023. The issue is still unresolved. I noticed the billing line now has an option for “attorneys”. I’m not surprised. The new phone system also immediately hangs up on your when you call. They no longer permit 3 way calls with insurance. @cambridgehealthalliace: I have already sent a message. Months of messages. Hours of being on the phone with CHA relations and Billings.

Experiencia fantástica: Went into the hospital last night for suspected appendicitis. Luckily, was not! But I just wanted to say thank you to everyone, especially PA Godfrey, and RN LaTavia, who were incredibly kind, human, compassionate, timely, accurate...all of it. I am so impressed by the care at CHA. I've lived all over the country and CHA really impressed me. Thank you!

Experiencia positiva: Great staff and people for the most part, as long as you don’t have to deal with rude Alex H

Experiencia negativa: The staff are unprofessional and will bad mouth a patient. Most of them are untrained and can’t administer medication or inject a needle correctly. The bathrooms are disgusting and they have an attitude if you ask a question. On multiple occasions they messed up. Do not come here!

Experiencia negativa: My family had a truly terrible experience at this facility. Areas of particular concern include: 1. Inappropriate treatment and care management, as well as a shockingly rude and condescending bedside manner from the physician. 2. Few to no options to address issue #1. The patient advocate number is an answering machine with the promise to return the call in 48 hours. This wait time is too long. If there is a patient concern it should be addressed the same day (if during normal business hours). When we voiced our concerns, the care team (physician and multiple social workers) would not contact the patient advocate themselves and repeatedly directed me to the patient advocate number which I had called the day prior. I had to repeatedly ask the team to get a patient advocate for us over the course of 4 hours and had to go so far as to demand and advocate as a “human right” before one of the nurses offered for the nursing supervisor to come talk to us. Although the nursing supervisor was very nice it was after 5pm when she eventually saw us and it was too late in the day to help us. This could have been avoided had the care team initiated contact with the patient advocate or nursing supervisor when initially requested at about 1:30pm that day. This kind of system does not serve patient's or their families very well. Hospitalization is plenty difficult on its own. We should not be adding this extra burden. A few simple changes could make a significant difference and I hope that the hospital takes this review seriously.

Experiencia negativa: This is absolutely the worst hospital in the world. The emergency room is absolutely hands-down the worst unprofessional ignorant people. I brought my girlfriend there today. She was having complications with pancreatitis, and withdrawals. I went to check her in and she fell on the floor because she was in so much pain and they just stood there and looked at her while I tried to pick her up off the floor in admitting. Also the dumb security guard just looked at us and walked right by us. She was so in so much pain I begged them to please try to get her help and they released her. Then we were walking home. She was in so much pain she fell in the middle of the street and I had to call 911 to take us back to the hospital . Then they released her again. Cambridge city hospital You are absolutely the worst in the world and your staff. I had her transported last night to Brigham and women’s hospital, and they admitted her right away because of her pancreatitis. The doctor there could not believe that she was released twice from Cambridge City.

Experiencia negativa: Don't come to this ER. I sent my brother to this ER and we waited almost 1 hour to get a bed at ER. He was in intense pain and they didn't bother to give him any pain killers. After we got into the ER, a RN came to do some bloodwork but he did not give my brother any painkillers. Waited another hour and finally a doctor came, she was kind but I wish the doctor would come sooner. We have waited a total of 2 hours after we check-in at the reception. After all the exams, we were told my brother needs to be seen by a specialized physician. Riduculously, they did not have a specialist on duty on that day, so my brother had to be transfered to Beth Israel in Longwood. We were glad the treatment at Beth Israel was much better than at CHA. Please avoid CHA and go to other ERs.

Experiencia negativa: This place is staffed by despicable human beings without any conscience who despise patients who they treat with unimaginable cruelty, hating their jobs (or maybe loving them in a perverse way since they can torture sick people and wield power over them). In particular they despise women. I needed urgent OB-GYN care, which is advertised on their fraudulent website, and the person who staffed the phone on 1/11/24 when I called to make an appointment exercised particular cruelty and took 20 minutes specifically to drag time only to state that I will not receive care or an appointment. We've all heard the horror stories: the all-too-common sadist in a nursing home. Powerless, helpless patients. This is not a nursing home, but the analogy stands. Defund this place NOW!

Experiencia negativa: I was going to let this go but it weighs so heavily on my mind I feel I need to review. CHA is somewhere I’ve referred friends, family and colleagues for mental health care as the care I was able to receive saved my life. But most recently someone very close to me received “care” from this hospital and when I say I’m beyond disappointed and disgusted is an understatement. This person expressed to me being assaulted by other patients while in the Cahill building during their stay and on their last day after being assaulted again, was rushed through their discharge process. They had a case worker who told blatant lies to both of us and failed to coordinate the proper care program while there and a very careless and sloppy released a MH patient. In addition to failure to ensure proper follow up care was in place and readily accessible. People’s lives are at risk, if you’re taking on the responsibility to treat these people do better at at least acting like you care. All this experience proved to this person is doctors and hospitals aren’t trustworthy, they provide the bare minimum, you’re just a number and a check. Went and opened a whole urgent care for mental health, but your inpatient patients aren’t getting what they need. Meeting with doctors with pharmaceutical agendas, ignoring the patient as a person and only seeing the medical file and the symptoms. Where did the humanity go? Again very disappointed. Update to my review, my person had a second stay with CHA, and AGAIN her entire discharge has been a mess. Suddenly CHA has become extraordinarily careless with their MH patients. May be bringing my concerns to the state at this point.

Experiencia negativa: Went in for a high blood pressure including head aches and stomach aches they checked my blood to see if i was dehydrated stuck some electrodes on my chest for 5 seconds. They held me there for 5 hours to turn around and tell me my blood pressure was no reason to be worried. 155/105 by the way. This hospital sucks take your loved ones to some other hospital where they will care about them. My uncle went there with pounding head ache they prescribed him tylenol and he died a few days later of aneurism. Alot of malpractice at this hospital, i bet alot of people passed away with these idiots seeing them before. Go somewhere else!

Experiencia negativa: Horrible ER experience- requested multilingual care staff, and/or legal representation but was denied that right multiple times. Have been in touch with the CPCS in regards to pursuing the complaint further.

Experiencia negativa: Awful humans and awful care. While MA is revered for its healthcare system, this place is the exception. My cousin had such a bad health scare that she had to rely on a wheelchair during this time and she's only 21. She was screaming in pain and could barely move. They told her there was nothing more they could do and kept ushering her to go home and she and her family had to FIGHT to stay. I had an experience myself where I was in the emergency room for a wellness check and after 4 hours of silence and not checking on me, they just sent me home. NEVER go here. This place deserves to be put out of business, they don't care about anyone and have no empathy or redeeming qualities

Experiencia negativa: Do you like being treated as a number instead of a person? Do you like being forced to use apps that force you into a limited number of pre-selected options that don't meet your needs? Do you like working with staff who have complete disregard for you as a human being? Then CHA is the hospital for you. Bonus: the front desk works on bankers hours and takes 90 minute lunches, without staggering.

Experiencia fantástica: Nos atendieron super bien muchas gracias por sus servicios consejos Dios los bendiga las hemfermeras traductores doctores y servicios de comida Moy amables todos

Experiencia fantástica: Excelente

Experiencia negativa: basically useless

Experiencia negativa: Cuidado al ir a este hospital no se los recomiendo para nada. Aquí no les atienden a los pacientes solo dicen es infección nada más cuando el paciente se está muriendo de dolor solo les dan aspirina para el dolor. No les hacen exámenes de sangre ni de orina nada. Cómo que los doctores son estudiantes aún. Creo que el hospital de Cambridge es de estudiantes haciendo la práctica

Experiencia fantástica: Over 35 years of great service, thanks CHA.

Experiencia negativa: Called to make an appointment the the lady that i got transferred to was very rude, i get that maybe she couldn’t help but she could’ve at least be nicer, it really doesn’t take much to be nice!!

Experiencia negativa: The garage was completely full and I was late to my appointment because of that.

Experiencia negativa: Came in seeking help with mental health. Was traumatized by the staff then forcibly hospitalized. This is not what care looks like.

Experiencia negativa: Biggest waste of time. Literally left without being seen. The waiting time at the website doesn’t correspond, waited for 40 minutes with no estimate and was told there was only one doctor.

Experiencia negativa: I’ve never had to wait so long in a hospital in my life. Avoid at all costs

Experiencia fantástica: Really great service here - was able to get a PCP and specialist care fairly quickly. Highly recommend!

Experiencia fantástica: A good hospital with friendly and capable employees. The security guards are always willing to help. Even the cafeteria is pretty good!

Experiencia negativa: I would give it zero stars if I could. As others have mentioned this place is running a complete scam when it comes to billing. On top of that, they do not return calls and MyChart messages for months. DO NOT go here. Question every service you get and how much it will cost prior to agreeing to it. DO NOT get upsold and be left trying to make sense of what happened for months.

Experiencia negativa: Had extremely unpleasant experiences there, first with the billing department regarding a consultation bill, and then with Dr. Arundhati Ghosh, who performed a supposedly minor medical procedure. Will avoid except in cases of extreme nearby emergency, and council others to do the same.

Experiencia negativa: This place is a sorry excuse for a hospital. I had to come in for something very routine, and it took over 5 hours just for the doctor to glance at some results on a screen. They gave me no I formation throughout the process. I was holed away in my little room with an incessant beeping noise that recurred every 20 seconds, and I felt like i was slowly going mad. I asked for water 3 times from 3 separate people to no avail. Thought I was going to wither away in there. Go literally anywhere else but here.

Experiencia negativa: This is the healthcare you get when you vote for socialists. In this country we went from the best to worst in about a decades time. Now get your cookie cutter treatment with no individual care assessment. Wait 6 month or a year for an appointment. Be shuffled to the back of the line because of your skin color in the name of equity! Force people to wear useless masks that literally stop nothing. Nurses use shaming language due to vaccine status. All care & common sense is gone, the first priority is political correctness not your health.

Experiencia negativa: Probably time to find a new hospital. Imagine talking to a specialist (psychiatrist) about changing medications, and getting a call from your PCP/Doctor's office (not the doctor) that she talked to the specialist and her advice for you is literally just these words. "The doctor says get therapy." Nothing else. You send a note through MyCHArt for clarity, "Therapy for what exactly? What type? If I'm currently seeing a therapist is there something I can tell them?" Nothing. You're told if you want, you can set up an appointment with your doctor who can explain further so you do and a month later you have your 10 minute video call where she tells you what could have been said over MyCHArt - "No medication changes. Our advice is Cognitive Behavioral Therapy for ADHD." Cost for that follow up? 200 dollars. The hospital disagrees with your contestation of this because it was "absolutely necessary." What she didn't tell you is that the hospital has a clinic, it's 4-6 sessions, every other week, here's the number to call, and here's a little more info on it to do your own research. So after another session with a specialist some time later, who tells me no med changes, and that's all, I get a call from my PCP's office telling me I need to set up a video appointment with my doctor to discuss the session with the PCP. I ask why, the office says "I don't know. I'm just reading you the note." Me: "OK well I'd appreciate if there's a way to be informed of why this is necessary, what this is for, and what to expect from this? Is there any way to do that?" Office: "No." So yeah - probably time to look for a new hospital.at Edit - I saw the hospitals reply. I should elaborate I already reached out to them on this issue, it took months of dropped calls, non responses, them coming to a decision (again that there was no failure of communication on their part) - this all played out over 3 years finally by the way. I should also say I went to another medical outlet, had a 1 hour talk with the psychiatrist, got the medication I needed to help with my problem who makes sure to follow up with me. CHA Put me on medications I didn't want, were shown to be ineffective for my cause, had negative side effects, did not check in, etc. Just awful and night and day to the current medical practice I'm working on where they make sure to set up a follow up appointment on every new medication, take an hour to talk with me, get back to platform messages quickly, etc.

Experiencia negativa: Please don't visit this hospital. I came to this hospital last year in June. I provided my traveling health insurance to them at that time, and they mentioned they would take care of it. Even I followed up with a phone call asking them to send me a bill so that I can file it in my travel insurance portal, the person in-charge ended up asking me "not to worry about it" and she claimed she would coordinate with my health insurance company directly. One year later, a debt collector called me, saying I owed them money in an obnoxious attitude. I was extremely furious and shocked- I thought they asked me not to worry about it one year ago and didn't get any follow up since then. Not only they transfer my personal info to another third party debt collector, I missed the chance of filling the bill in my travel health insurance system. I'm currently filing a complaint at the hospital. If I don't receive a reply, I will likely take legal actions. Please, simply don't visit to avoid any troubles.

Experiencia negativa: I think I'd rather suffer in pain with whatever illness or injury I have going forward rather than put myself through the misery of dealing with CHA - between scheduling appointments, not getting extremely useful or timely care (average late time for doctors via telehealth & in person appointments is 20-30 minutes), getting overcharged for the care I'm getting, and then having the billing department hang up on me midway through trying to dispute charges. Too many headaches throughout the entire process that deter me from every wanting to see a doctor.

Experiencia negativa: I was in a traumatic bus accident recently and brought to this hosptial. The treatment I received here was honestly borderline just as traumatizing. In particular I was screamed and berated by the woman working at the reception desk. I was in a state of active shock and very emotional because of this accident, and she was deeply hostile to me throughout the entire check out process. In particular she was upset that I wouldn't give her my social security number in the crowded hallway I was lying in and was very mean when I struggled to operate her signature device and asked questions about my insurance. Beyond that I recieved almost no compassion from the x-ray technican, nurses or any professionals there. I was put in a hallway, given inconsistent information about whether I could have visitors and whether I could leave, and not checked for a concussion or any other kind of damage, despite knowing that I was in a severe accident. I reccomend that you never visit this hospital in case of an emergency, and if your ambulance says they are going there, try to turn them around.

Experiencia negativa: It's normal today to get a text confirmation when you have an appointment. CHA? Nope. They'd rather bill your insurance or not see you instead of sendung you a reminder, even when they cancelled and moved your original appointment date out by several months. Pass.

Experiencia negativa: I'm not someone who complains unless it's REALLY bad. In August 2022, a young intern was given what seemed like complete authority over my perfectly healthy elderly half-sister who was sent by her nursing home for a psych exam (depression). She spent hours and hours in ER before getting a room. She then tested positive for Covid in the hospital & died 2 weeks later. I complained to the good doctors about her (there were good docs & good nurses), but she remained assigned to my sister. I think she wrote her off & did a "death protocol" on her (I wasn't told all the meds they were giving her, even when I asked for a list). My sister was very spry & would try to go to the bathroom herself (not allowed! even with my help)--everything was: bedpan, lay in bed and languish, get pneumonia. The 1st thing they did was stop giving her all her regular old ppl meds. When my elderly mum goes to her great hospital (Mt Auburn in Cambridge), the 1st thing they do is make sure she gets her regular meds. I was told "we're thinking long term, not short term with your sister." (What the heck does that mean?) As the days dragged on, I was told "you just want her to be comfortable, right?" I said, "No, I want her to get well & go home." It was truly awful and I feel so guilty to this day that I didn't drag her out of there when I still could. The young intern (& another doc that seemed to be "in collusion" with her) was cold as ice toward both myself & my sister (even when my sister was so sweet, joking, thanking & complimenting them). I forgive them because I'm a Christian (& so was my sister)--but this disgraceful kind of "treatment" has to stop.

Experiencia negativa: I have come into this hospital. See my doctor. Few times I have seen him . I have brain cancer and many symptoms. When asked by the person about your meds .etc . I’m answering her questions . I read notes you have in me stating I complain about all my symptoms. Cancer . Then don’t ask .me . Seeing the notes . I’m complaining find that the front desk when calling are rude as well .before calling too . I say I have trouble hearing speaking. I was asking to speak to the woman who just called me to confirm my appointment saying I get only 15 min my appointment . I can’t be rushed .trying to talk doesn’t know who had called me no notes tells him iwho called me .I explained why I needed to speak with that same person who called me twice this week telling me to reschedule I’m coming in tomorrow. 15 min appointment my doctor. It’s why they wanted to reschedule me .To give me more tKnowing my situation. Hearing issues . I tell them . Why not reschedule someone else !! I was there already!!! Told them prior to cominhwhen I say no it’s no I made it clear . No resident!!! Doctor only . not to speak loud talk slowly and not rush me . I can get loud I can’t hear myself talk . I been laughed at .not funny. And By that resident.when seen . last time a month ago .I believe it longer .my memory off . The doc I see was not available. So I made appointment to see his colleague. I made it clear I can’t do resident. Then see the doctor. Due to my speech . . To much on me . Repeat myself. I can’t keep on repeating myself. It’s why so long this . My situation. I left crying. Exhausted . And panic anxiety not being told over n over . I explain when making appointment. Front desk rude . Who answers . No help when j asked . I need to talk to the person who called z why no notes in there who called me . it’s not all brain cancer. I hurt myself walking . Falls .stop asking About my cancer. To tell me in the notes I complain about my alimenta . I was asked . And I’m trying to explain again . As I do making the appointment what to please do . Not talk fast loud . Give me time . Last appointment didn’t listen . Put in notes or no INE read them . Touching my feet with a pin resident did . I have no feeling. Loss of sensation.they know tgst .been like tgst .feet . Loss of senses injury have falls . Twisted my ankle . Severe blk blue . Swelled . Ankle blk blue got . She comes back . With the doctor by that time long wait .knowing he never saw my mris he didn’t see my mri s . Read look my notes from test . I gave him . The doctor never checked my toes or looked at me on the computer. Write ing I asked as he was getting up walking What about my toes . Never touched me at all .or look at me turns around .Tells me leave them alone your toes . .asked me did I have a stroke talking face went sideways. He seen . Pressure talking I have . The resident did not see it because wasn’t like that as I was seen Talking does it . walked out both . I can’t hear .Talk slow I tell them front desk tell doctor. Put in your notes . Tell doctor not come in fast . My vision . I call saying it got worse need was called just now early. I get a call to reschedule because can only give me 15 min . Call me last min 2 days prior reschedule with somebody else my toes were never I was checked last appointment.!!! and I got worse big holes on the side inflamed. Grown effected other toe hole . Wrong notes hace on me ..resident laughed too . .when I said it’s not what I told you when I said .They never communicated . Telling me I need phscial therapy .on something I have something growing. Resident I’m not a guiña pig . I say no resident is no ! Stress can cause me a severe seizure. I left crying frustrated laugh at was . Not checked resident. . Reschedule some one else !! checked gave me resident to much on me . When I say no is no last appointment. For nothing.resident! I’m worse . My hands off writing long messages huI’m tired of repeating myself . So tomorrow will have a 15 min appointment.I won’t get the answers . Do I come in told I have to see another patient now

Experiencia negativa: I wish I could've read these reviews before selecting a PCP for my family and utilizing this facility here. I have been battling incorrect billing issue since my first visit from November, 2023. I even put my insurance company on the phone with CHA billing department together to review, and CHA was unable to fix the incorrect billing code issue. Every time I reached out, I was directed to my insurance company. In MyChart secure messages, I was told my account was sent for review and no need to worry about the past due notification, but in reality, the past due balance was sent to collection agency. Absolutely nightmere and horrible customer service experience. Do yourself a favor, read these reviews and seek for cares elsewhere. I would never return to CHA again, ever.

Experiencia negativa: Dear Cambridge Hospital, I wanted to share my recent experience with your hospital. I called with a question about a medication that was prescribed to me and was advised by the doctors to visit the emergency room due to concerns about potential interactions with my existing medications for BP and diabetes. While I appreciate the caution and concern for my safety, I was disappointed with the experience I had at the ER. I waited for five hours to receive the necessary information about the medication interaction, which was frustrating and stressful. As someone with existing health conditions, I found this experience to be unnecessarily difficult and time-consuming. As a patient, I believe it is important to feel heard and taken care of by medical professionals. While I understand the complexity of medication interactions, I would have appreciated more timely and effective communication about the situation. Overall, I believe that Cambridge Hospital has a responsibility to prioritize patient care and effective communication. While I appreciate the caution and concern for my safety, I hope that in the future, patients can receive timely and appropriate care without unnecessary delays or inconvenience.

Experiencia negativa: To start, I was informed that my medical records is being viewed/shared without my consent; the authorization for medical records to be be released is stripped from the patient when the records are accessible to anyone who uses the same healthcare system software. Example: If your Dentist, Cardiologist and OB/GYN all use EPIC as their software system, ALL 3 doctor offices can see your records. - One provider/office should not violate your privacy by viewing your medical records that do not pertain to them. Tyrone, a case manager at CHA, violated my privacy and another patients privacy. My initial visit, he shared with me that he has 18 cases open. He opens up one of the 18 patients cases he was working on, in front of me. And briefly states what he has done and needs to close out the case. I was not there to discuss or make “simple conversation” about anyone. I was there because I needed care. I did not appreciate what this case manager did but I brushed it off because my focus was my care and I like to mind my own business. Now, the favor has been returned to me- so to speak. Tyrone, the case manager, calls me to discuss things and to close my case. During this conversation he tells me about my other medical information that does not pertain to him. I never asked him or alluded that he should search my medical records from another facility outside of CHA. He took it upon himself to look and talk about my protected health information that does not pertain to him, Cambridge Health Alliance or any of its affiliates. When I asked him, “How can you see my information?”, he responded with “I can see everything because I’m using the system.”. - Reference my point of your Dentist having access to your Cardiologist records without your consent. NEED TO KNOW BASIS. He should have demonstrated self control by not looking/searching through patient records that do not pertain to him, even if it is accessible to him. He shouldn’t have shared other patients information with me. He is a case manager but, if he is not licensed to practice medicine then this makes the situation more egregious. I do not appreciate Tyrone or anyone in the office talking about or viewing my medical records that do not pertain to them.

Experiencia negativa: I was charged for a routine checkup even though accounting, my doctor, and the receptionist said there would be no charge. Accounting repeatedly made changes to the invoice which did not resolve the issue. The visit itself was adequate.

Experiencia negativa: I waited for over a year to find a rheumatologist and three months for my appointment. On the day of my appointment, I left more than two times the amount of time it should have taken me to get to the hospital. Despite construction and unreal traffic I made it to the address I was given over the phone on time. It should have taken me maybe 45minutes, yet it took me an hour and a half. No office in sight. I find out the guy on the phone gave me the wrong address 493 instead of 1493. I call the office, wait on hold for 15 minutes and tell them what happened. She says she will put a note on my file. I get stuck between two firetrucks in my car and by the time I get there, they won't see me. I can't afford more time off work and they don't care. They have no mercy.

Experiencia negativa: I am a reasonably healthy person, so I don't have any complaints about the care. However, the billing system is unreasonable. This hospital seems to do everything it can to get you into appointments so they can charge you again no matter how unnecessary it is. I've been made to believe that this hospital's primary goal is to wring every penny they can out of anyone who comes in. Tl:dr To be prescribed a medication for ADHD, I was made to pay for 3 separate appointments, only one of which was with a psychologist and the other two being close to entirely unnecessary. The third I asked in advance for the price of that appointment and was told less than $300, then was charged nearly $500. I reached out to my PCP on MyChart asking what the process was to get a diagnosis for ADHD since my psychiatrist was out of state and couldn't prescribe me themselves. They insisted that I needed an appointment for this, so I agreed to the 20 minute appointment during which they only told me I needed to see an in house psychologist. Nothing was accomplished and this easily could've been done with a single message, but they charged me for the appointment. I later met with that psychologist and was told I would need a controlled medication and would need to have a meeting with my PCP to do so. In this time I became unemployed and had no insurance, so I reached out to ask before the appointment how much it would cost for this second 20 minute appointment where all that would happen is he'd write a prescription for something I was already told I needed by someone from this hospital, told information about the side effects, and given a legal drug test that would not provide me with any medical insight or value. I was told it would be a bit under $300 and since I needed the medication, I budgeted for that and went to the meeting. After the meeting, they billed me for nearly $500. I messaged them asking why there was a discrepancy and was told that they won't stand by the estimates they give before appointments and never promised they would. This is clearly unacceptable considering that being charged whatever they feel like after I have already received services just makes it difficult for me to go in any time in the future I feel ill. I told them as much and waited a week for them to respond, but since they haven't I have to assume this is normal for them. I would change hospitals despite having no issues with any of the medical professionals I've met, but then I'd have to go through new client fees and getting approved for all my medications with someone else and I can't afford that. So all I can do is try to warn anyone else, if you aren't confident that your insurance will fully cover anything they do and you will never lose it, don't come here.

Experiencia fantástica: Awesome service at the ER this time. I have to take My 11 years old daughter there for a chest pain. the nurses make here forget the pain with big smiles and frandly ways of taking to here especially nurse ANNa she is very nice. And what I like the most the understanding of my request. I requested all female nurses and a female doctor if possible they accepted without no caution I'll give 5 stars just for the way they accepted my request.

Experiencia fantástica: Greate

Experiencia fantástica: Awesome ER experience, mom had a kidney stone, had CT scan and saw 2 Drs within 2 hours and then home with scripts. Modern and clean!

Experiencia fantástica: I was reading a lot of bad reviews, but yesterday my experience was really good in the ER. The staff, nurse lady, and doctors all treated me kindly, they were able to handle my situation really well. I’m thankful for them.

Experiencia fantástica: Great Hospital thank you for everything.

Experiencia fantástica: Hospitals are always places of vulnerability but the nurses here really made me feel welcome and cared for. Thank you!!

Experiencia fantástica: My mother was brought by ambulance and expediently served at the Emergency Room of CHA Cambridge where thanks to Dr. Dan Hague knowledge and quick diagnosis of perforated bowel along with efficient testing including CAT scans my mother was immediately scheduled for surgery and only several hours later was alive and more stable. The amazing knowledge base, professionalism, excellent systems for feedback amongst the multidisciplinary team of CHA saved my mother’s life. Our entire family was treated with utmost dignity, kept well informed and with kindness and dedication. Thank you CHA for your labor of love and excellence of care!

Experiencia fantástica: Thank you for the excellent care I received today from Beth Murray, Dr.Mularella's assistant. Very attentive, loving and patient. Thank you very much for your attention and care.

Experiencia fantástica: Every time I go to this hospital I am very well received. My two children were born in this hospital and I am very grateful for the care everyone always takes with me and my family. Earlier this week I had surgery with Dr Davina Franco, I have no words to thank how well I was treated by everyone from the reception team, the gynecology team, the anesthesia team, the nursing team, the translator Isabel who helped me and made me comfortable and everyone who somehow contributed to making me feel good. Certainly a work of excellence. Thank you all so much.

Experiencia fantástica: Great place, great Doctors and nurses, great staff. Every time we needed, they were able to treat us. My family and I are grateful to be treated here, Thank you.

Experiencia fantástica: I was in the behavioural united and omg I’d pay literal money to say hi to the staff again my therapist up there was Courtney love you babe my favourite staff was tiara literally bestie 10/10 loved it there

Experiencia fantástica: This review is for my Primary Care Physician Dr. Ambika Srivastava. I've been seeing her for a few years now and she's literally the best doctor ever. I'm always impressed with her diagnosis. She's also patient and kind.

Experiencia fantástica: From the staff to security to the nurses and Doctors this place is very well run.

Experiencia fantástica: Nice people

Experiencia fantástica: I've been with CHA for a while now and I have mostly always had a warm and welcoming experience, both at the main hospital and at the Windsor Street Primary Care clinic. I had surgery at the CHA hospital yesterday and I was apprehensive and anxious as it was my first surgery ever. I could not have had a better experience. Although I had to wait a little bit at the third floor surgical office, after I was taken in, it was a smooth and safe experience. The nurses were super kind, caring and sweet to me. Shout out to all the nurses - Janice, Dana, Germaine and some more whose names I don't remember, who took great care of me and made me feel looked after. The anesthesiologists Dr Kimberly and another one whose name I can't remember unfortunately were both very calm and sweet. They came and said hi, explained everything and did their best to calm my nerves. A special shout out to Dr. Tyler, an obgyn who was meant to assist in my surgery. He noticed my hesitation when he introduced himself and probed me further. Upon hearing that I prefer female doctors and providers due to trauma, he ensured me that it is my right to ask for what makes me comfortable. Went ahead to say thank you for letting him know. He then made sure to talk to my doctor Dr Beatty about this so that I could feel safe. Thank you to Dr Catherine Beatty as well as her entire staff and every single person who attended to me yesterday. It made my first surgical experience less scary and for that I'm grateful.

Experiencia fantástica: So far I haven't had any issues worth remembering from starting to go here in 2018 to now. I know everyone's experiences are different, but so far I didn't mind every time

Experiencia fantástica: My son had to have surgery. He was admitted to Cambridge health. He has no self preservation skills he arrived not in the best condition. The nurse on the six floor surgical unit named Gina and the other lady at the front desk name Mc Lena help me With my son they were very pleasant and gave him excellent attention this is some thing that is sometime looked over because of his disabilities. I am so grateful everybody in that hospital were pleasant from security to the nurses you all are doing a wonderful job in the healthcare industry God bless you.

Experiencia fantástica: Better than most