Concentra Urgent Care

Experiencia negativa: It’s ridiculous how long they have you wait.

Experiencia positiva: Was in for a drug test. The process was quick and staff was friendly and helpful. However, I had to wait for an hour and a half to get tested

Experiencia fantástica: The visit was required for a job. The staff was great! The time spent in clinic was less than an hour! I am impressed!

Experiencia fantástica: Nice friendly staff

Experiencia fantástica: People are very polite and highly efficient, even when short staffed. I've been here many times for pre employment screens and D.O.T. physicals. Always a quick painless and pleasant experience.

Experiencia fantástica: The staff were very helpful and polite! Kid friendly and fast paced even though they were short staffed! One of the staff members even let me use her phone and helped with my child while I was getting my physical! They also have snacks, water and interesting programs playing on the tv in the waiting room.

Experiencia fantástica: Fast. Friendly. No unnecessary stress

Experiencia fantástica: There were a lot of people in the waiting room but I still was called back fairly quickly. My preemployment tests were quick and easy!

Experiencia fantástica: Quick and pleasant employees

Experiencia fantástica: The staff was very helpful and friendly! I highly recommend this place for all your needs!

Experiencia fantástica: I had a great experience at Concentra, as soon as I walked through the door,very nice,polite and very professional with everything, I couldn't chose a better place to receive the care that I received.

Experiencia fantástica: Immediately treated at front desk and great care in and out especially with no appointment

Experiencia fantástica: Staff full of amazing people. Everyone is smiling & eager to help

Experiencia fantástica: Had to get drug test done for a job recently and the people here made not only the experience enjoyable but quick and easy

Experiencia fantástica: Good group of professionals

Experiencia fantástica: Great, didnt wait long. People were great as well very professional

Experiencia fantástica: I had to use this place for the first time for a drug test. It was fast and convenient even though I was a walk in. Staff was very friendly too.

Experiencia fantástica: The best workers ever highly recommend great experience

Experiencia fantástica: I’ve been to Concentra quite often. The doctor is great and so is their staff. Recommend them to anybody?

Experiencia fantástica: This location and its staff that was on Wednesday 11/26/25 was amazing. I had called up and spoke with a lady 25 min before closing, I said I was on my way and would be there shortly, she didn’t tell me not to come, what she said was e mail the paperwork so it’ll be printed when I get there. I showed up with 15 min till closing the day before thanksgiving. They got me in and out in about 12 min. They did an awesome job taking care of me. They need a raise or a bonus or some sort of recognition.

Experiencia positiva: Went for a background check, the place was clean and the staff was super friendly and I was in and out in about an hour

Experiencia fantástica: Amazing ppl

Experiencia fantástica: When I arrived i was greeted and checked in immediately. There was snacks and water. It's a very welcoming environment. 20-30 minute wait which wasn't bad because they had a television with a interesting program on. I'll definitely recommend to a friend.

Experiencia fantástica: I would recommend this place all day

Experiencia fantástica: Friendly, helpful and supportive!

Experiencia negativa: Service was very slow, doctors did not seem to have any idea as to what my issue was, nor any way to begin recovery, AND the lady on the phone when I called to ask questions was rude and gave me attitude. Would recommend going literally anywhere else

Experiencia negativa: Pieces of trash upfront, lied about calling me and said my number was “disconnected” and when I asked to see the number I wrote down she said quote”we got rid of it” horrible as I waited an hour in my car, if you have the time go to another location.

Experiencia positiva: Extremely extensive computer information that needed to be completed. Even after it was completed, it was still quite a wait to get the processes started in the back. The crew was fantastic! Very personal and knowledgeable. The only shortcoming was the initial paperwork and wait time. I would still recommend this facility and the team.

Experiencia fantástica: Great staff

Experiencia fantástica: Simara and her team was awesome , clean and very good morale my time there was very enjoyable, would recommend small and quaint and very quick !

Experiencia negativa: Failed to label my lab work and had to get it drawn again while I was on vacation.

Experiencia fantástica: Dr Benson is a caring doctor he cares about you as a person not just another case as many places do the check in to the nurses to being treated they go out of there way I go there anytime I have a need they can do for sure . Great team at the Firestone in Akron one they Rick they are the best ever why I choose them to care for me

Experiencia fantástica: Staff was super friendly and helpful

Experiencia fantástica: Tamia is an excellent MA if it was up to I’ll make her top dog ASAP

Experiencia fantástica: The Staff greets you nicely, and makes sure that whatever you are for , goes smoothly..

Experiencia fantástica: Friendly place

Experiencia fantástica: If I could give more than 5 stars, I absolutely would! I came in for a urinalysis and physical, and I was genuinely impressed by the level of attentiveness and care I received. The staff went above and beyond, showing a willingness to help and making the whole process seamless and comfortable. Truly exceptional service keep up the work, ladies!

Experiencia fantástica: The front desk staff were very welcoming and friendly. The tech that helped me with my test was very kind.

Experiencia fantástica: I would highly recommend Concentra. The staff is highly professional, little wait time for services and the location of the facility is in an excellent location. I have been coming here for years for my onboarding process for my job and would not consider anywhere else. A 10 out of 10 for me.

Experiencia fantástica: Excellent customer service from beginning to end!! It’s not every day you come across someone who can make potentially uncomfortable procedures feel so smooth and stress-free. Shaunte W, I truly appreciated her kindness, efficiency, and gentle approach. Please pass along my thanks—and let her know her great work didn’t go unnoticed!

Experiencia fantástica: This was THE friendliest Concentra I’ve ever been to! Fast service

Experiencia fantástica: Tamia the best!!!

Experiencia fantástica: Quick and easy, courtesy staff

Experiencia negativa: I would give 0 stars if I could! VERY LONG WAIT to be called back, then even longer wait to see a doctor... Need more help to care for patients instead of trying to say a buck...IF you can go someone else, do it... I do not recommend this place to anyone...

Experiencia fantástica: Had an amazing experience at this location. Passed out giving blood the first day and then second day got the sweetest lady to draw my blood and did an amazing job.

Experiencia fantástica: This review is solely for the nurse, Shaunté. I had to get some blood work done due to an incident at work. Shaunté made me feel like I was family to her. She took very good care of me knowing I had terrible anxiety with needles and made the experience completely relaxed for me.

Experiencia fantástica: The staff was very helpful and kind. It was a good experience.

Experiencia fantástica: All the staff was friendly. Good experience. I would go back if needed.

Experiencia fantástica: Went for a physical for work they got me in with no problems the doctor was great nurses were great … just and overall great experience!

Experiencia negativa: The staff at this location other than the physicians were extremely unprofessional. The medical assistant in training and nurse I believe was unsure how to take my blood sample and sprayed it everywhere. In turn the sample was contaminated and was unable to be read in the end. I would not recommend this place to anyone.

Experiencia negativa: I’ve been waiting in the lobby for over a hour for a drug screen.

Experiencia fantástica: Everything was smooth and really straight forward. Shaunte was extremely friendly and professional. Made the process really easy and quick. Would give her 10 stars if I could.

Experiencia fantástica: Excellent!

Experiencia positiva: Wait for Dr was a bit long, everyone was very nice.

Experiencia fantástica: Quick and efficient! Once I got in for the test I was in and out the door. Great things here and staff is friendly!

Experiencia fantástica: Top notch service done quickly and professional. Amazing staff with smiles and great work ethics. From the front desk to the guy in the back handling the drug screening, it was all a good experience. Thanks again CUC for the kind hospitality

Experiencia fantástica: I was at this location for a DOT fizical exam , Staff was professional and courteous. They had me in and out in about an hour. I would recommend this place to anyone.

Experiencia fantástica: I did not go for medical services but a drug screening. I can speak to the high level of customer service the staff provided. I spoke with 3 different staff members and all were very pleasant. I was greeted by a nice woman, who I believed was named Siaunte. She gave me a warm welcome and found the answer to the question I had immediately. I also commend their communication system as they used earpieces to streamline my check out processes. Thanks again to the very efficient staff here

Experiencia fantástica: Easy and great experience

Experiencia positiva: The wait was long BUT the staff was great

Experiencia fantástica: Great staff very helpful

Experiencia fantástica: The staff was very courteous professional and efficient. The wait was brief.

Experiencia fantástica: Wait time wasn't long. Staff and doctor was friendly and kind.

Experiencia fantástica: Very professional. Awesome, friendly staff.

Experiencia fantástica: Easy drug testing for future employment. The workers were all incredibly nice and funny. The line went pretty quick considering how busy it was.

Experiencia fantástica: Great staff that helps makes your process easy and fast!!

Experiencia fantástica: The staff were all friendly, helpful, personable and very respectful.

Experiencia fantástica: People are always friendly

Experiencia fantástica: Very respectful staff

Experiencia fantástica: Customer service was great. Staff was friendly and showed great concern. Best Urgent Care place. Thanks for the service

Experiencia fantástica: Honest, friendly staff that got everything done I needed.

Experiencia fantástica: Great services and staff

Experiencia negativa: My wait time, as well as all others who were not there for Physical Therapy, was inexcusably long. Each of us were notified ( upon initial sign- in) that we would have a 2-3 hour wait time. Then after being called to the back for my pre employment screenings, the delays and confusion continued.

Experiencia fantástica: Great place, a little wait but was made up with the business professionalism ... Wonderful staff

Experiencia fantástica: Very friendly, professional, and helpful, they won't make you feel judged or under a spot light, all though the lobby was pretty packed the in and out time was very reasonable. My results were returned in just 3 days allowing me to begin my employment very quickly. Thank you to all the staff

Experiencia negativa: I passed the eye without glasses and you showed with corrected lenses and you got the wrong birth day

Experiencia fantástica: Clean and efficient

Experiencia positiva: Went there for dot physical. Was there 3and half hours.after doctor was done.sat in exam room 30 minutes. Walk out asked it they forget me

Experiencia negativa: Your tech gave me observed test and breath test when sheet did not authorize such test. Should have never happened.

Experiencia positiva: The wait was long, probably an hour and 45 minutes. I came the day before and they told me to come back the next day because it would have been twice as long. Thankful I did and I was expecting it to not be quick anyhow but they were fast and efficient once I got back there and very nice. I said this

Experiencia fantástica: Everyone was very friendly and helpful. I was there 2 times and they did a great job. Computers were down 1 day and they still did a great job helping everyone quickly

Experiencia negativa: Very long wait times anywhere from 2 to 3 hours, very busy, waited an hour to be put in a room wait 45mins in the room for them to check on me and tell me the person to do labs left and another hour and 15mins to see the dock

Experiencia negativa: Staffing could not perform drawing blood. Took over three hours and I was second in line first thing in the morning. Then I was sent away to canton to get my blood drawn. Very nice staff but I missed a full day of work when it should have been 2 hours. In the past this place was fine, not the case now.

Experiencia positiva: The staff was friendly and helpful but I had to wait 3hrs to be seen, then waited another 45mins to be seen by a doctor.

Experiencia fantástica: The wait time was short. The staff was very friendly and courteous. The inside the waiting room was very nice and clean. Also thanks for the snacks and drinks that you have available.

Experiencia fantástica: Would appear every time Im selected for a screening from work so is half the city of Akron but never spend more than hour there so guess they’re doing something right however I’m by the hour so…. Maybe encourage more breaks for mental health or whatever

Experiencia negativa: Went for my DOT physical. I dropped a urine specimen that she tested with a strip and put to the side with the words “do not throw away” on. The next day I get a call from dispatch that they didn’t have my urine specimen. So they pulled me off of my route to go back. Big inconvenience. If you have other options go there.

Experiencia negativa: My opinion is . Terrible service Not knowledgeable Their equipment could not link for simple drug test Over dramatically actions They seemed to be more about money then health services. They could not find my appointment. One girl looked like she went home crying And she worked their The right hand doesn't know what left is doing. Went back to get TB test read and I stood in waiting area while they had to look for paper work in computer. Since you asked my opinion he it is .

Experiencia negativa: I got there at 8am right when they was opened. Went for a drug screen and physical. I didn't go pee prior as I needed to for my drug screen. There was 6 people in front of me and 8 people behind me. I waited over 2 hours for my physical and drug screen to be completed. This was even after telling staff I really had to use the bathroom and was holding it longer than I should have. Even the 8 people after me went before me. The need to be more organized.

Experiencia negativa: WARNING: DO NOT TRUST THIS CLINIC WITH YOUR WORKERS' COMPENSATION CLAIM! This facility is employer-friendly—they will side with your employer no matter how severe your injury is. They will delay, deny, and complicate your treatment and compensation, making it as difficult as possible for you to get the care you need. Your employer wants you to go here because they know this clinic will work against you. DO NOT FALL FOR IT! You have the legal right to choose your own doctor under workers' compensation. Do not let your employer pressure you into going here. Get an attorney immediately—you are going to need one. Protect yourself before it's too late!

Experiencia fantástica: The best urgent care/ job related medical test facility I have been in.

Experiencia fantástica: Quick, friendly, convenient.

Experiencia fantástica: I made the mistake of going to Akron. General emergency room, that was a nightmare. I spent 2 hours down there and got absolutely nothing accomplished. I turned around and went to concertra and 45 minutes I was done. Had medication I needed. And was back home shortly thereafter. Friendly staff. Everybody was very helpful, and,got me in and out and other patients as well. Everybody was moving through. Nobody sat around for too long, waiting. It was a very efficient place.

Experiencia fantástica: As long as you have your paperwork ready pretty fast in and out

Experiencia fantástica: Wait like in any other place long. People kind friendly and listened to my concerns

Experiencia fantástica: Fast, professional, and all around great service!

Experiencia fantástica: I want to say that the Doctors and complete staff have always went above and beyond to give me the best of care concerning my injuries.

Experiencia positiva: Had a long wait time,four hrs. Other than that they are great

Experiencia fantástica: Excellent service, the staff is extremely prompt and polite. More than above and beyond what can be expected from a group of medical professionals that are overloaded with too many cases and too many patients

Experiencia negativa: staff was nice. But I waited 5 hours for a drug test and physical. And a week prior I came up for the same thing and had to leave because the wait time was 4 1/2 hours