Empower Physical Therapy: Chandler Ocotillo

Experiencia fantástica: Very caring, friendly and knowledgeable people!

Experiencia fantástica: The entire staff at Empower is professional, kind, and personable. They achieve their success in providing physical therapy to help their clients target and maintain a healthy lifestyle for each individual. I highly recommend Empower!

Experiencia fantástica: Great place, very friendly and knowledgeable.

Experiencia negativa: I came here in 2022 for my PT. The facility was stuck in a transition with different PT members cycling through - Nelson was a fantastic PT who I worked with in the end. Billing is a major concern as today I received a bill for amount I have already paid as part of patent responsibility - now I have to waste my time to fight the incorrect billing. Update on billing : 1 day later Called the billing dept. When I said the dates indicated in the billing was already paid. They said I had dates due in April 2022 that were being assigned to September 2022. I have asked them to assign the correct dates. The funny thing aspect is the April 2022 dates have also been paid. Their billing is a big mess - BEWARE!!!! Update : Even after speaking to the billing dept and clarifying that the co-pay is paid - they send me a bill again - that speaks to the quality of the billing dept. Keep your records - otherwise be ready for some headache.

Experiencia negativa: ***Update #2*** So weeks later and no refund, but now they send me an arbitrary bill for services from almost a year ago. Multiple times they agreed they owed me. EOB’s prove it and they send a bill. Crooked and incompetent!!!Be warned, stay away! Plus none of the original competent therapists are there anymore. -original review- I’ve worked with Empower PT over the past 2 years for a few different conditions. Very happy with all the therapists and assistants. They’re all knowledgeable and they work close together. Wouldn’t go anywhere else. ***UPDATE*** Avoid at all costs, literally! I used them personally for over 100 visits, so when my son needed PT we brought him there. They refused to see him without a copay even though my health plan does not have copays. We paid it to avoid delaying his care. SEVEN MONTHS later and after several calls and promises of a refund, I still don’t have that refund. Today I had to send them all the documents again and start the process over. I was told it will take 8 more weeks to receive the refund. Are you kidding me? NEVER USE them, as I will never again use them. I have lifelong illnesses that guarantee I will need PT again, but they lost this customer! Empower, ask yourself ‘was it worth it?’

Experiencia negativa: Pt techs who are in school do most of the interaction. After 3 weeks of sessions, I am essentially doing exactly the same exercises. At each visit, the techs have to ask the main physical therapist how to do simple exercises. Training does not appear to be solid. Today they collected payment. No one told me what to do because they were so busy, so I warmed up on a bike on my own. The tech assigned to me today was scattered across 3 clients and answering phones and checking people in. She did not finish my routine because she had to take care of others and frankly did not appear to be keeping track of what I was doing. The main physical therapist asked if I could stay longer than an hour because she couldn’t get to me within the hour that I was there. The main physical therapist worked out some knots in tissue with direct manipulation for about 10 minutes max. She promised next time there would be new exercises. I have never received heat or cold therapy’s. This appears to be a very novice crew of workers . If you are in decent physical condition, I would seek a different office.

Experiencia negativa: I came here in 2022 for my PT. The facility was stuck in a transition with different PT members cycling through - Nelson was a fantastic PT who I worked with in the end. Billing is a major concern as today I received a bill for amount I have already paid as part of patent responsibility - now I have to waste my time to fight the incorrect billing. Update on billing : 1 day later Called the billing dept. When I said the dates indicated in the billing was already paid. They said I had dates due in April 2022 that were being assigned to September 2022. I have asked them to assign the correct dates. The funny thing aspect is the April 2022 dates have also been paid. Their billing is a big mess - BEWARE!!!! Update : Even after speaking to the billing dept and clarifying that the co-pay is paid - they send me a bill again - that speaks to the quality of the billing dept. Keep your records - otherwise be ready for some headache.

Experiencia fantástica: Definitely recommend this place! Very thankful to Empower Physical Therapy on Ocotillo and Alma School! Ben, is amazing, so very kind and caring, explains everything with great detail. He has helped me a lot. I also greatly appreciated Maddy, she was awesome! Also, Kaiesa, Kensy, (sorry idk how to spell their names) they are so sweet, and very helpful. And of course shout out to Addison! She’s the all around get em done gal! From answering phones, to keeping everyone in order, to helping me get my exercises done correctly, she’s great. Love this PT place, the atmosphere is fun and energetic. All the staff is always smiling! Excellent job everyone!

Experiencia fantástica: From the moment I walked in, the team at Empower has helped me progress toward recovery. They double checked the diagnosis, listened to my concerns, and are now supporting me through a customized program. My progress is better than I could have hoped.

Experiencia fantástica: He gave me those medicines to cure my illness

Experiencia fantástica: The entire staff at Empower is always helpful and courteous.

Experiencia fantástica: Muy amigables , siempre con una sonrisa , y profecionales

Experiencia fantástica: Everything good. Very kindly.

Experiencia fantástica: I’ve have felt from the time I walked in the door I was going to be in good hands for my PT. ❤️

Experiencia fantástica: Great clean atmosphere and really good physical therapist who care

Experiencia fantástica: I have been to 3 other rehab places over the years, and RISE is by far the best. I'm SO impressed by the teamwork. Everyone is making sure you're not wasting any time. They have a great combination of professionalism and concern, yet they make time for fun. I would highly recommend!

Experiencia fantástica: I love Rise Rehab! They are the most knowledgeable, helpful and caring rehab out there! Every one of their staff members, from those that answer the phones to those that work with you, are there for your wellbeing. I highly recommend them!

Experiencia fantástica: Great experience! They helped get better in just a few sessions! If I am in need of Physical Therapy again, they will be my 1st call! Thank you Paul, Holly and McKayla!

Experiencia fantástica: Professional patience are very important to me makes the difference seeing good improvements

Experiencia fantástica: Friendly, fun and professional and my therapist is what really stood out!!! Knowledgeable and full of energy and helped me more than any dr.!!! He is quite the asset

Experiencia fantástica: Very professional and thorough!!

Experiencia fantástica: This is a happy place, personnel is friendly and helpful. My trainer( Paul) has helped me regain strength in my broken leg and has helped me to walk again without a walker, he is fantastic. I am 90 years old and happy too.

Experiencia fantástica: Clinical Director, Kim Lee and staff are very knowledgeable about the body, getting the body flexible and back in shape. I highly recommend this office for p.t needs.

Experiencia fantástica: I have been coming to Empower Physical therapy since 2016 after four spine surgeries. Even after Covid they have kept up or surpassed the quality of care they provider.

Experiencia fantástica: When I need physical therapy after a surgery or injury these folks are good. Everyone is friendly, professional, and most importantly they help me to get better. This is my go to place for physical therapy thanks to you all.

Experiencia fantástica: Over the years Empower has helped me through physical therapy in healing & strengthening. The staff is very nice & professional. They have always helped me out whenever I had questions or needed to be worked on after surgeries or injuries over the years.Thanks again & again for being there in my recovery back to health !

Experiencia fantástica: Very helpful and nice people, love this place

Experiencia fantástica: Very friendly...knowledgeable people. They helped me a lot

Experiencia fantástica: The best physical therapy I've ever experienced

Experiencia fantástica: Kim and Staff are wonderful. They are detailed, professional and caring.

Experiencia fantástica: Numerous times I have been treated at physical therapy facilities and Empower Physical Therapy has gone above and beyond all of my other experiences! Jared is very knowledgeable and alert to one’s individual’s needs. Consequently, changes in the routine are made, tailored to one’s specific needs. His staff members reflect his concern for the welfare of his patients. And the location, at Alma School and Ocotillo, is convenient to Sun Lakes.

Experiencia fantástica: My first time ever coming to physical therapy. I came with massive neck and migraines. I literally thought I was going to have to see a neurologist and get back on medication. I’ve had migraines my whole life but with Covid and working from home hunched over working at the kitchen table they became much worse. Kyle worked his magic and the migraines are gone. I can move my neck in ways I haven’t been able to go quite some time. The staff was very caring and it felt like I was seeing old friends ever time I came in for a visit. Highly recommend!!

Experiencia fantástica: The whole team here is amazing and truly care about every person that they see! After being in a car accident and dealing with back pain this place was such a huge help! I am so very thankful for the entire staff!

Experiencia fantástica: Empower Physical Therapy was the best. The staff really worked to make sure I was at home and not in allot of pain. I would recommend to everybody!

Experiencia fantástica: Therapists have been very helpful, and I have been experiencing very good results.

Experiencia fantástica: was Experiencing tense shoulders and lower back. Revived a cupping treatment that received pain and worked out pain in my back. Very professional, highly recommend this treatment and clinic! Thank you for the great work you do!

Experiencia fantástica: The best treatment around!

Experiencia fantástica: Friendly knowledgeable staff.

Experiencia fantástica: Excellent service

Experiencia fantástica: Only place I would recommend for physical therapy! They’re the best!

Experiencia fantástica: This place is great!! Erika is the best at what she does.

Experiencia fantástica: Always felt welcomed by staff. Way to Rise up!

Experiencia fantástica: Great environment, excellent skills and sincere effort to understand to target their patient need

Experiencia fantástica: Everyone at Empower is awesome! If you need therapy, I highly recommend!

Experiencia fantástica: Staff knowledgeable warm caring friendly . Made every day fun with promotions games quizzes.

Experiencia fantástica: Highly recommend for profession, friendly and genuine care. They were very respectful of me being pregnant the whole time I was in their care.

Experiencia fantástica: Walked right in and was greeted by such a friendly staff! Everyone was really nice, and I can tell they really cared about their patients, which was reassuring. Definitely recommend a visit!

Experiencia fantástica: Had hip replacement surgery 2 1/2 weeks ago-the newer (Superior) method that allows for weight bearing and non restricted movement. Began therapy at Rise Rehab. on Alma Sch Rd. on the 4th day after surgery. Spectacular care, on time, friendly, competent! I'm driving and working and in less pain daily and am confident Rise Rehab. will help promote the healing for the next few weeks. I have the other hip scheduled for replacement in a couple of months and I surely plan to be back here again!

Experiencia fantástica: Had hip replacement surgery 2 1/2 weeks ago-the newer (Superior) method that allows for weight bearing and non restricted movement. Began therapy at Rise Rehab. on Alma Sch Rd. on the 4th day after surgery. Spectacular care, on time, friendly, competent! I'm driving and working and in less pain daily and am confident Rise Rehab. will help promote the healing for the next few weeks. I have the other hip scheduled for replacement in a couple of months and I surely plan to be back here again!

Experiencia fantástica: Rise Rehab is the best! The therapists listen to your concerns thoroughly and walk you through the treatment plan that will take place. Everyone is very friendly and it is a fun environment to be in while going through your therapy. I highly recommend!

Experiencia fantástica: This is my 2nd time (injury) using Rise Rehab with great success. The people make Rise Rehab the absolute best place to heal and recover. Love Rise Rehab!

Experiencia fantástica: I’ve worked with Empower PT over the past 2 years for a few different conditions. Very happy with all the therapists and assistants. They’re all knowledgeable and they work close together. Wouldn’t go anywhere else.

Experiencia fantástica: Great staff that cares about their patients. Kyle and Jody are fantastic and have developed a very welcoming atmosphere. God bless you all and keep the great work

Experiencia fantástica: Rise Rehab Chandler is a fantastic physical therapy office filled with talented people. Everyone is so friendly, from the front desk to the coaches to the therapists - even other patients! It's really a testament to how caring the entire staff is. I wouldn't go anywhere else for my treatment.

Experiencia fantástica: During my stay at Rise Rehab I met very nice people, received helpful rehab, and was told some stretches to do at home to further improve my recovery. I’ve been here two times (once for my toe and now for my ACL) and both have been very enjoyable. Go Rise Rehab!

Experiencia fantástica: Rise read the place to be for all your rehab needs. You have the nice and kind staff who are very welcoming when you visit. Then there is Troy, Kyle, Xavier and Carson who are the best at what they do. All in all when you come to rise you are always welcomed at check in till the time you leave everyone has a goal and it is to make sure you are better then when you started. I started here because of lower back pain and as i get closer and closer to my discharge date i can remember the last time i have had pain in my back thank you rise you guys are the best

Experiencia fantástica: I have had a wonderful experience at Rise Rehab! Everyone who works here is very kind and they truly care about their patients. They are also a lot of fun which help it to be an enjoyable experience.

Experiencia fantástica: Rise has worked closely with a family member. Always helpful with getting appointments scheduled and willing to work through the tough authorization process insurance has in place. There was no question who I was going to when I needed physical therapy, Rise Rehab for sure!

Experiencia fantástica: Rebecca and Kayla on the front desk are amazing and so helpful!! Ali, Xviar and Troy are the best Therapy coaches who keep me on track! Jody, Carson, Kyle and Erika are amazing PT’s who listen to any problems you have with the area of the body you are working on. It is a great environment to heal in!!!

Experiencia fantástica: I have been going to Empower for the last four months for a bad back problem and my results are amazing. I am pain free now for most of the day and they have shown me exercises to do when my back starts feeling bad. They are kind, cheerful and very professional and qualified. The receptionists are wonderful and caring. I can highly recommend this place to anyone that needs any kind of physical therapy. Thank you.

Experiencia fantástica: My recent visits with Rise Rehab in Chandler have been great! I have enjoyed my PT visits as each member has been very friendly, knowledgeable, and taken great care to help me feel better. In my first 3 visits I can already feel the benefits of how PT can help anyone feel better soon! Thank you Rise Rehab in Chandler!

Experiencia fantástica: Caring and encouraging. All members of the PT team take a positive interest in you. I've been coming 3 times a week for 3 weeks and have only had smiling faces greet me each day. No doubt I will be returning when I have my other knee restored in the fall. Thank you for pushing me each day

Experiencia fantástica: The staff at Empower are friendly, courteous and professional. I’ve seen how they relate to the student athlete to those of us who used to be athletes long ago and are now laying the price. They make physical therapy fun. I feel confident on their training and feedback during sessions.

Experiencia fantástica: Have been coming to Rise for 3 months and am showing great improvements with my physical issues. The PT s , PTA s, and the rehab coaches are all very professional, competent and caring. I look forward to my daily sessions because of them. In past year have been at 3 different PT facilities and RISE Rehab is by far the BEST one.

Experiencia fantástica: I had my ACL fixed in my knee from an injury I sustained 36 years ago. My surgery was on a Friday and my doctor had me start PT the following Monday! Rise rehab did a fabulous job of helping me regain my strength and flexibility!! I did away with crutches and a big leg brace in 2 weeks!! Love this place and highly recommend it!!

Experiencia fantástica: At the Chandler location everyone is so nice and they all pitch in their time to make sure that every patient is taken care of. I can't help but smile when I'm there because everyone is always happy. My knees already feel better after going for a short amount of time.

Experiencia fantástica: Rise Rehab of Chandler is a very welcoming facility. The front desk staff of Kayla and Rebecca are top notch. It is a very clean well organized facility and the staff is always prompt and accommodating with appointments. I highly recommend Rise Rehab.

Experiencia fantástica: Michael Kossman here. My third time at Rise Rehab. One time before hip surgery, and two times after each hip replacement. I always hear people at work, friends & family talk about how Therapy hurts and is torture, but this not the case at Rise Rehab. They strengthen and stretch the area that helps me recover quick and painless. They explain what's going on & answer my many questions. They know what they're doing and have great knowledge of the body and how it works. I know I'm going to forget some names and misspell one or two, but thank you Carson, Kyle, Xavier, Ali, Erica, Kayla, Rebecca, Stacy. They all have a great sense of humor and are very professional, courteous, and attentive to the patients. ‍♂️

Experiencia fantástica: Everyone here is so helpful in the process of the healing of my knee, pushing me day by day to gain full knee function. Very helpful definitely recommend for therapy.

Experiencia fantástica: Rise rehab has been great about making sure I am meeting PT goals and getting me back on my feet! Everyone in the office has been wonderful to work with!

Experiencia fantástica: Friendly on time. Answered all my questions. Free popcorn.

Experiencia fantástica: Aye these guys are super dope fixing me and stuff

Experiencia fantástica: Love this place and the staff is so awesome.

Experiencia fantástica: Friendly staff, works hard to help you. This is the place to go for help

Experiencia fantástica: good experience

Experiencia fantástica: Full staff is awesome. I've been going there since 2014.

Experiencia fantástica: Such a great environment with a phenomenal staff! Highly recommend!

Experiencia fantástica: Actually enjoyed going there. Great atmosphere.

Experiencia fantástica: This place is the best. Very professional and effective. Nice atmosphere. I will not go anywhere else now.

Experiencia fantástica: Amazing staff who take great care....Highly recommended Physical Therapy

Experiencia fantástica: I came here because I had such a wonderful experience before! Everyone is great!!

Experiencia fantástica: Love this place, staff is awesome and has helped me so much with my back issues.

Experiencia fantástica: Fantastic enthusiastic staff...Cheers to Kayla, Rebecca, Xavier, Carson, Kyle, Ali, Troy and Erica....to making these boring stretches fun...

Experiencia fantástica: Very dedicated & helpful staff. I am back for a shoulder injury and these guys are fantastic. Very Professional

Experiencia fantástica: The front desk ladies: Rebecca and Kayla are very friendly- they are also very customer oriented.

Experiencia fantástica: Love you all ,RiseRehab people just fantastic Professional & yet Personal great job !xo Maria LiCausi

Experiencia fantástica: The staff is very friendly and upbeat and always gracious. The PT therapists are knowledgeable and polite.

Experiencia fantástica: Professional, knowledgeable, friendly staff. Very welcoming and clean facility, I recommend it to everyone needing any type of physical therapy.

Experiencia fantástica: The staff are so kind, knowledgeable, and helpful that I started making progress immediately. So grateful for Rise Rehab!

Experiencia fantástica: The RISE team make rehab fun! All of the staff are super friendly and encouraging to all the customers!

Experiencia fantástica: Excellent physical therapy!!!! I needed physical therapy for my right knee after a soccer injury and best Therapy ever... I am back playing soccer 100%

Experiencia fantástica: Love, love, love rise! Very accommodation and have really helped in my recovery from an accident the left me with limited range of motion in my neck, shoulders, and back. Big thumbs up

Experiencia fantástica: Kyle and the crew have been so super awesome! They’re always so friendly and welcoming and put up with my shenanigans. Not a bad place to be when it’s like your second home!!

Experiencia fantástica: The experience and friendliness of the staff is what makes the difference here. All are encouraging and welcoming. The focus is on getting better and all is done with that goal in mind. A great place to go to get better!

Experiencia fantástica: Where can you find physical therapists with expertise to help you? Where can you find a friendly,energetic, conscietious staff? Where can you win prizes durinng your P.T. session? RISE REHABILITATION

Experiencia fantástica: I love the staff at rise everyone is so helpful to me this why I love them so much I will tell anyone that need theapy to come to Rise . Xavier is the best techincan Ive have every seen. Doris Kerr

Experiencia fantástica: I had the pleasure to be treated at Rise Rehab in Maricopa and i can't thank enough everyone for their dedication and homie atmosphere!! From the moment you walk in until you are dismissed from your appointment everyone has a smile in their faces as early as 6 in the morning everyone is cheerful and you can see that they love what they do and how they treat their patients is beyond excellent!! Thank you Rise Rehab in Maricopa!! I really appreciate what you did for me and I can't thank you enough for making me feel much better thank you from the bottom of my heart God bless all you Risers!!! Yolanda

Experiencia fantástica: The people of Rise Rehab make it great! I am only 3 sessions in and already noticing improvement in my back. Everyone puts you at ease and makes you feel like part of there family. They even offer fresh made popcorn! Thank you, Rise Rehab!

Experiencia fantástica: Every employee at Rise Rehab that i have encountered is friendly, kind and in good humor. It amazes me that they can remember so many names of all the patients that are there at the same time. That makes patients like me, who is dealing with a lot of pain feel that they truly care about the welfare of each person/patient. Thank you for being there for me!! Keep up the great work. Carla B.

Experiencia fantástica: I have used the facilities in Florence many times over the years; you could not choose a better physical therapy organization. Everyone is extremely friendly, knowledgeable, and take an interest in your situation. I wouldn't go anywhere else.