Axis Physical Therapy & Rehab Inc.

Axis Physical Therapy & Rehab Inc.
River Rd 2401
97404, Eugene
(541) 683-6187

Horario de apertura

  • Lunes: 8:00 AM – 5:00 PM
  • Martes: 8:00 AM – 5:00 PM
  • Miércoles: 8:00 AM – 5:00 PM
  • Jueves: 8:00 AM – 5:00 PM
  • Viernes: 8:00 AM – 5:00 PM
  • Sábado: Closed
  • Domingo: Closed

Servicios y Tratamientos

Rehabilitación

Axis Physical Therapy & Rehab Inc.: Opiniones

4.2/5 (20 Opiniones)
Seth Jennings 1 year ago

Experiencia negativa: Very unprofessional! They tried to do a very personal medical review in the middle of a gym. There was no privacy and the staff was rude and condescending.

Leighanna Gardner 1 year ago

Experiencia negativa: Waited six months to be seen. When they reached out to me via call the number came up as gental dental rather than Axis physical therapy. I know this now because when I reached back out to them it came up as gental dental rather than axis. I didn't answer originally because I don't answer calls with numbers and places I'm not familiar with. Missed my appointment 100 percent my fault but had no mercy in letting me be seen again. After going to the doctor getting a referral being patient with them as they moved buildings waiting six months to be seen they drop me. I am need of help and now have to start all over again with another referral. I'm a stay at home mom making these appointments and scheduled child care is a lot. Also having to pay someone to watch my kid. Not many places accept my insurance. And I'm left high and dry. I really just need help and was excited to finally have access to it after months of waiting but am extremely turned off by the lack of compassion the receptionist expressed to me.

Axis Physical Therapy & Rehab Inc.

First of all I'm sorry that this didn't go as you had hoped. The caller ID issue is a recent problem, and I have contacted our phone provider (Comcast) but haven't gotten a clear answer to why the wrong caller ID shows for some phones. I also apologize for the delay in being able to set appointments. In February our previous location flooded. It took a few months to get a new location operational.No shows present a large challenge for our business, especially for the first appointment. However, there are clearly extenuating circumstances here. Please reach out to me directly at [email protected] - Chris, Axis PT Owner

Valerie Prewitt 2 years ago

Experiencia fantástica: STACY IS THE BEST.SHE KNOWS WHAT SHE'S DOING I'M FELLING MUCH BETTER THAN BEFORE. HATS OFF TO STACY THANK YOU I WILL BE BACK.

B Albert 3 years ago

Experiencia fantástica: I’ve had chronic neck, foot and ankle, hip and back issues from multiple injuries over the years. I’ve seen probably 8 or 9 different physical therapists, as well as a few chiropractors, with little to no relief. Kimberly is the first person that I feel truly assessed my conditions and could find me a pathway to healing all of these accumulative issues. I worked with Kimberly and two of her PTA’s, Stacy and Leigh Ann. These 3 ladies helped me build a foundation of strength and stability. Kimberly is incredibly knowledgeable and a delightful conversationalist. She is very aware of common misconceptions with health and healing and is great about giving you accurate information. She explained my condition to me better than anyone has and pin pointed my major problems. She’s also great at explaining how the body works and how to do the exercises she gives the most effectively. She has a lot of experience with feet and ankle injuries, so I highly recommend her for that as well. My pain is greatly reduced and I’m feeling confident that I can start doing physical tasks I haven’t done in years. I spent almost a year with Axis and I’m wildly impressed with the office staff as well as the PTs. Very healthy mentalities across the board. I never had to “prove” I had pain or issues, either. They have amazing resources for chronic pain and healing. Leigh Ann is an incredibly warm, positive individual and touches on more holistic/ naturopathic remedies, which I find a lot of success with over western medicine practices. Stacy is super practical and intuitive, and really great at making sure you’re doing effective exercises and using the proper muscles needed to safely complete an exercise.The team definitely worked hard to give me the best wraparound care possible. Honestly I have nothing bad to report. Incredible quality of care and I recommend them to anyone who needs a proper physical therapist.

Yee Oat 3 years ago

Experiencia fantástica: I am incredibly happy with the service here. I see 2 physical therapists who are both incredibly personable and have worked very hard to make sure I am receiving the best care. My understanding of pain has grown greatly since becoming a patient :>

Elizabeth Dobbs 3 years ago

Experiencia fantástica: Elly is an amazing physical therapist. After seeing her for just a few weeks my quality of life changed dramatically. I had a kidney infection and sepsis in conjunction with PFD. I had to cut down my work load from 1 full time and 2 part time jobs to barely able to keep 1 part time job. I was also training in martial arts and doing strength training prior to these issues. My life was deteriorating and I felt completely helpless. Of course I followed all the directions given to me by my PCP and urologist but wasn’t getting good results. Once I started seeing Elly I was able to regain my life. I have now resumed all activities. I am so pleased and grateful to have received such great care, instruction and support! I was apprehensive at best starting the physical therapy. Now I am a firm believer that if you do the work you can see dramatic change. I highly recommend Axis Physical Therapy. If you can get in with Elly you are sure to have amazing results!

Axis Physical Therapy & Rehab Inc.

Thanks, Elizabeth! We’re so honored to be a part of your healthcare team

London Silvers 3 years ago

Experiencia fantástica: I am incredibly happy with the service here. I see 2 physical therapists who are both incredibly personable and have worked very hard to make sure I am receiving the best care. My understanding of pain has grown greatly since becoming a patient :>

Christy Ozbun 3 years ago

Experiencia fantástica: Superb customer service and effective quality therapy. The staff are some of the best I have encountered, very knowledgeable and compassionate. Positive therapeutic results!

Axis Physical Therapy & Rehab Inc.

We're very glad to hear that you have been so pleased with your care at Axis. It's a pleasure to collaborate with you on your healing journey. Thank you so much for your kind and positive feedback.

Andy Trank 3 years ago

Experiencia fantástica: Great learning experience, Kim, and Leighann made my appointments well rounded with their own style of body mechanics. They had answers for every question I asked, and I had a lot of them. Leighann offered water at the perfect temperature added with great hospitality and insight on different healing methods that I found beyond interesting along with diagrams to study or links to follow up on. Kim helped me understand the working order of the body and explained things in a way that made sense to me, she is very knowledgeable and thorough. The office staff was wonderful aswell and sent out the appointment reminders which are very helpful. Awesome place to have some pain!

Axis Physical Therapy & Rehab Inc.

We're so glad to hear that you felt so well cared for on your healing journey. We really appreciate you sharing this thoughtful review of our services. Thank you so much Andy, and don't hesitate to each out in the future if you need us again.

Kristi Rose 4 years ago

Experiencia negativa: Unfortunately I had called and left two messages and called again today trying to set up for More Physical Therapy since I'm a returning patient. The receptionist unfortunately kept interrupting me when I was trying to let her know I had pacificsource and didn't listen when I gave her my birth date and then ask later for it. She had all that information in front of her but refuse to look it up herself. Acting as though I was being rude only when she was interrupting me when I was trying to answer her question so she hung up on me. I called back and apologize for our inability to communicate and then tried to give her the information again. Unfortunately she was still irritated and treated me very rudely. I loved my physical therapist that I saw there and I'm sad now that I am no longer going to be able to see her because of their receptionist and her rude Behavior to customers. I was very clear when I called that I had left two Prior messages with my information but have not heard back yet. I am disappointed that I made an effort and she was not helpful at all or nice. I would have referred this place before today incident. I will just go to a closer more convenient location and they can get the financial support instead. This just shows you many businesses do actually treat you differently if you are on the Oregon Health Plan.

Axis Physical Therapy & Rehab Inc.

Ms Rose,I left you a voicemail and wanted to follow up with you personally about your public Google review of Axis Physical Therapy.First, I'd like to thank you for turning to Axis providers for your PT care. I think this is a testament to our team and the quality therapy services we strive to provide every patient. I read your review, then spoke with our staff to help understand the issue that you described in your post in an effort to explore opportunities for improvement.After reviewing our voicemail records, I've confirmed that you left two prior messages. One message was left on 7/15 after 12 noon and one on 7/16 around 10:30am. Our records confirm that our staff spoke with you on the phone on 7/16, the same day of the second call and one business day following your first message. While we do our best to return phone calls the same day, this is not always possible, and our pattern is to reply within 48-72 hours or 2-3 business days. We understand it can be frustrating to not receive a same-day returned call, we stand by our practices for returning calls, as reasonable and acceptable for non-emergent matters in a healthcare office. I confirmed that on 7/16 you requested an appointment for the following business day, 7/19. Our provider schedule was full, so we were not able to accommodate this immediate request, and offered the following Monday as an alternative. It is my understanding that you did not accept the appointment offered.I appreciate the acknowledgement of mutual challenges in communication and your attempt to resolve the issue by calling back. When I spoke with staff, they acknowledged difficulty accessing your personal information in our system, which was the reason for repeated requests for information in order to access your record. I suspect this was the source of some of your frustration and I've reinforced with staff our strategies to assist patients who are expressing frustration and anger, so we can put all of our focus on the healthcare needs of our clients. There are pre-admission requirements from the Oregon Health Plan that we must fulfill, and I understand how these were communicated and/or received may have been a source of misunderstanding and resultant frustration on both sides.Lastly, I'd like to earnestly reassure you that we are proud to provide physical therapy services for any eligible member of the Oregon Health Plan. We have extended care to OHP members for over 15 years, and do not differentiate treatment or our interactions with our valued clients based on payer source. My hope is that you experienced this first-hand during your prior episode of care at Axis, and that the experience contributed to your desire to return for follow-up care. We sincerely hope you are able to access physical therapy care that meets your needs and at a more convenient location and wish you restorative health now and in the future.Respectfully,Christina Howard, PT, MPT, EdD, Clinic Co-owner

Michelle Peppers 4 years ago

Experiencia fantástica: I was seen for urinary incontinence, which I was skeptical about. I didn’t think anything would help except for surgery. I am amazed at what my body was able to do and it is my pleasure to announce that today I graduated and will be doing the exercises I learned at home to continue my progress. The staff at Axis is alway pleasant and I actually had a lot of fun doing this.

Axis Physical Therapy & Rehab Inc.

We are so happy to hear this. Thank you for sharing your good outcome. We wish you so much success in your healing journey.

Holly O'Brien 4 years ago

Experiencia fantástica: I will never go anywhere else for PT. GREAT staff and top notch individualized therapy. I have made such progress thanks to Leigh Ann and Ellie. The office staff is also great.

Axis Physical Therapy & Rehab Inc.

We are so happy to hear that you had a good experience at Axis. We really enjoyed partnering with you on your healing journey!

Allan Hesch 4 years ago

Experiencia fantástica: I've experienced another craniosacral miracle, the second in my life; I am pain-free after only six weeks at Axis. Leigh Ann Turner did a wonderful job. She says "no credit, no blame" but I don't see it that way. Ten stars out of a possible five for Axis!

Amy Wagamon 5 years ago

Experiencia fantástica: The staff is AMAZING! Everyone here is extremely knowledgeable, helpful and friendly. I 100% recommend this clinic!

Axis Physical Therapy & Rehab Inc.

Thank you so much for your positive review Amy! We are really happy that you got the service and treatment that you needed! Call us anytime if you need anything in the future. - Erin Enright, PTA

Blair Hickok 5 years ago

Experiencia fantástica: I've been nothing but impressed with the staff here. They're extremely friendly, the office is always clean, and they're accommodating in so many ways. I've always been thankful for the attention the therapists give to me; always helpful, always kind, always thorough. I'll always recommend Axis. I love this place!

Axis Physical Therapy & Rehab Inc.

Thank you so much for the extremely kind words Blair! We are so happy to hear that you have been getting the care that you deserve at Axis. Don't hesitate to let us know if you need anything at all.

Jeannie S 6 years ago

Experiencia fantástica: Wonderful therapists, especially Christina. Would recommend 100%

TGF 7 years ago

Experiencia fantástica: Great place. Saved me from having hip surgery! Seven years later, they stopped my shoulder from freezing up. Excellent care. Thanks!

Sue Mandeville 7 years ago

Experiencia fantástica: Great place. Saved me from having hip surgery! Seven years later, they stopped my shoulder from freezing up. Excellent care. Thanks!

Mason Johnson 7 years ago

Experiencia fantástica: One of the most helpful places I've been, friendly staff people you can get to know. I had a numbness going on in my shoulder blade and after they gave me workouts and bands I got better in less than a month best place I've gone to so far.

Erik W 8 years ago

Experiencia negativa: I have way more back pain then I've had in years as a result of them telling me to stretch my hamstrings. I looked online for back pain/sciatica reliefs and several website told me not to do the exercises they recommended me doing. I'm incredibly dissatisfied with their service to say the least

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