Kaiser Permanente Fontana Medical Center

Experiencia fantástica: Nursing staff were very attentive and had a wonderful attitude all throughout my stay, regardless of what time it was when I needed assistance. Also the housekeeper was so sweet, checking to see if I needed anything when she first saw me to when she was leaving for the day. The physicians and interns were doing a wonderful job covering all the areas of possibilities when it came to my care. I would like to Thank All personnel involved in getting me back up on my feet. All the work you do matters, I am a proud member of Kaiser Permanente Hospital. Thank you for a positive experience.

Experiencia fantástica: The staff were very professional and sweet. Making a stressful time for me more comfortable.

Experiencia negativa: El peor hospital que he visitado, si pudiera darle 0 se lo daría. Pésima atención esperas más de 10 horas para poder ver a un doctor y después otras 5 horas para resultados. Que horrible hospital... evítese el coraje que vendrán hacer aquí y el personal pésimos.

Experiencia fantástica: Kaiser Fontana is the best...I go into draw bloodwork and they are all great at what they do...No pain!!! So appreciate that...Great job Kaiser Fontana!...Alex V thanks for today...You're awesome

Experiencia fantástica: Dr. Yu, orthopedic surgeon, is friendly, knowledgeable, understanding, and kind to his patients. I had three different Kaiser doctors treating my knees but it was until I met Dr. Yu that I felt confident to have a total knee replacement.

Experiencia fantástica: Francisco the lab technician was very kind. He was very careful and careful.

Experiencia fantástica: Fast and efficient service. Waiting period was quick and tests were done in a efficient manner. Great customer service.

Experiencia fantástica: I went to Kaiser for a walk-in flu shot and a COVID 19 boost shoot, no appointment needed and it was so easy and minimum time plus I received great service, Wow!!!!!!! That's so awesome. Thank you Kais

Experiencia negativa: If you have to see an out of network specialist... Good luck!!! It's a crap show with Kaiser. Complete run around to get anything done. They report all testing to be requested by the out of network provider to still be done at Kaiser. They don't schedule and do it. It's a run around for months to get it done. Then they don't send the results to the specialists, even though the permission for release for info is sent with the requests for tests. It's then another run around calling repeatedly to get them to send the results, passed from agent to agent, department to department. Promised call backs, no call backs. Hope and pray you're test situation isn't for a life threatening problem!!! This happens every single time!!! Always have to open a complaint and review with Medicare to get anything done. Also have requests for multiple types of therapies needing for disease, they won't fulfill those requests from the specialist either. Another run around. Have been trying to get that specialist request fulfilled for two years!!! Garbage!

Experiencia fantástica: The nurses and doctors at Kaiser Permanente made me feel safe and we’re very easy to talk to. They provided me with a lot of knowledge about my condition and took very good care of me while in the hospital.

Experiencia fantástica: Best medical center is in Fontana. The Doctor and the nurse listen without interruptions. They ask questions and were concerned about my well being. They were very caring and gave good advice to help with my situation.

Experiencia negativa: Urgent Care is not urgent! I Arrived at 2pm and it’s 7:30 and I’m still here! ‍♀️ This is really unacceptable, there has to be a better way!

Experiencia negativa: This Hospital Sucks I came in at 9:00 my son has an open wound in his head and I’m still here waiting they keep telling me there’s 3 patients In front of him since I got here it’s 3:00 and still have not been seeing don’t come here they don’t care for the patients I didn’t get seen until 6:00 in the morning never coming back here again worst’s hospital ever smh

Experiencia fantástica: Pleasant staff who provided excellent service. I love Kaiser. Been a member for almost 40 years.

Experiencia fantástica: Alexandria helped me with my bloodwork today and she was awesome! Very fast, gentle, friendly and caring. Definitely would chose to have her help me in the future!

Experiencia negativa: Two of my children were born here without issues and I am eternally grateful for that. However the emergency room and urgent care center needs some serious revamping. Hire more doctors! I’m personally in PAIN and progressively getting worse in the waiting area. Been waiting for 2 whole hours. This is a slap in the face to your members. Staff accordingly because this is ridiculous.

Experiencia fantástica: My first time having surgery and I’m glad it was here best ever

Experiencia fantástica: Jeanette, worked in the NICU before and was very gentle. Great personality.

Experiencia fantástica: Found out when my Dianelisis doctor took me off baby aspirin cause Me to have a stroke behind my head which affected my eye sight.

Experiencia negativa: Went to get seen for my bronchitis and this is what I saw a nasty waiting room and gross bathroom. There was bugs crawling in one of the seats

Experiencia negativa: I'm not one to complain often, but this past Thursday I went to gastroenterology for a procedure and I had been fasting from midnight to 1:30pm for this particular procedure. In the gastroenterology waiting room you can see what used to be a check in desk, but now it's blocked off and the top part isn't sealed I don't know if it's now a staff lunch lounge, but I find it highly rude and UNPROFESSIONAL that kaiser allows it's staff or receptionists to have a microwave in that area while patients are fasting for there appointments for gastroenterology. I could smell popcorn and had been fasting for 9 hours I found it highly irritating and also i don't mind the staff talking and stuff but they also laugh and talk very loudly like waiting room doesn't exist which is also rude. I'm more upset with the fact that kaiser thought it was a good idea to put a staff lounge in that area where patients like me are fasting. I find it highly disrespectful and to me that tells me that kaiser doesn't care . I wouldn't care much if the top part was sealed off which is not hard to do because at least i myself and other patients wouldn't have to sit there Smelling someone's popcorn cooking. There should not be a lounge or let alone a microwave near that waiting area. I highly doubt kaiser permanente is going to fix this anytime soon because they love to take there sweet time doing things happens when a company gets to big for it's britches. Other than that the doctors and nurses I give a five star. Kaiser thinking it was a great idea to have a old check in desk sealed and converted into what i am assuming is now a staff lounge where patients have to sit while fasting if I could I would give a big fat no Star. Hopefully this gets fixed soon. In no way blame the employees because let's face it they are being employees. I blame kaiser for it but guess who is gonna get the heat unfortunately the staff. I'm just gonna continue to leave updates. Anyway the ER is a complete joke as well. They sent my mother in law home with a deep cough and unfortunately she is gonna have to go back as it's just getting worse. and of course wheb waiting at home for updates that they say they will call you back and they don't and when we do call back it's a 20+ minute wait on the. My mother in law also said the staff is very unprofessional in the ER. I don't want a reply said on email me at affairs or member services and then nothing gets done. 6/20/23 Yeah try to schedule an hsg. Got told to call when my period starts. I do exactly that. Jist to find out I wasted my time because they can't even schedule it since the appointment would be to far out. And to call back next cycle to schedule. 7/14/23 Well called infertility again to schedule an HSG and was told to call back to schedule for an HSG next month! Supposedly the doctors have been on "vacation" these past couple months. I call BS on that one because they were scheduling appointments last month. How am I supposed to schedule an appointment for an HSG if Nothing is available? Of course the lady on the phone didn't even answer that question they don't even give you hope they just say oh call again next month. Seriously WTF!? 9/19/24 Husband went in to the ER as recommended by our pcp for possible bone infection in hip and foot. So he was, going to need blood work and MRI. Husband gets their and he is tired of wasting his breath. He tried telling the lady at the check in window what our pcp said that would need to be and of course she wasn't listening. They obviously don't check the charts either because it also says, on my husbands test results MRI recommend. We are tired of this ER playing God and thinking they know, it all. I mean seriously my husband is in need of surgery and we need to know if he has a, bone, infection or not. Other wise it delays everything. Kaiser needs to get their shit together.

Experiencia fantástica: Megan the phlebotomist is great! She drew my 9 year old and made her t quick and easy

Experiencia fantástica: From the reception, the nurses and doctor made me feel very good. They treated me very well. thank you so much.

Experiencia fantástica: I have very small veins but Eric V did a really good job. He only poked me once which is a miracle.

Experiencia negativa: Are father was admitted for open heart surgery the nurse were amazing but the doctors were not helpful sending my father home shortly after the took the tubes out now he is back at the Riverside Hospital where they are taking good care of him

Experiencia negativa: Duck this place go else where if you had a chance to die at kaiser or home just stay home and die there. I got here at 830am got seen st 1030am went to give blood and take an tray that shit was a breeze 10 mins tops for both but the CT scan 1 hr wait plus after that I still.waited 4 duckn hours to get my results this shit is unacceptable now i knw that other cases take priorty so ill give tham that but duck man o and incase ur wondering it's 4pm and I'm still Here waiting for my duckn results

Experiencia fantástica: I usually don't go to Fontana urgent care because of the long lines. Today I went because I didn't want to drive to Ontario. Glad I did because not only was there no line to check in it only took about 5/10 minutes to see the Dr. He confirmed what I thought I had which is a hernia. Scheduled me with the surgeon and I see them in 2 weeks. Overall very satisfied with the wait time or lack there of and the professionalism of all the staff I encountered. Kudos to Fontana Kaiser urgent care.

Experiencia fantástica: Since I signed up with Kaiser 20+ years ago, I’ve received nothing but the best in doctors, nurses, technicians; in everything from custodial workers to specialists, everyone has always treated me like the most special patient they have ever had. I could not ask for anything better!

Experiencia negativa: The staff is great, reassuring, and doing the best they can. The problem Is Kaiser themselves this company need for profit out surpasses patient care or quality of life. The lack of resources, staff and just dropping the ball of patient care and monitoring I’m surprised there are not more serious issues that occur there. I was there for over 6 hours the doctor did all he could and referred me to the ER for continue care because they exhausted all avenues they could there. I went and while there a person came in who heart has stopped at home and was revived by CPR. They made him stand in line, then took his vitals and made him go get blood work done and sit out with everyone else. This person was clutching his chest, throwing up and no one was monitoring him. Another person they had waiting for hours and he was getting worse as time went on. He was clutching his abdomen, yelling in pain and vomiting and he had to beg a er tech to ask for help or when they would see for the person to say I’ll check and just leave to go finish what they had to do. There was no one watching or monitoring him. Poor person could have their apendix ruptured and no one would know. Not to mention the other person who dad brought him because he was in a car accident. He was all beat up, bleeding from cuts on his face and he was told get in line, wait and the have a seat over there. I’m mean once someone sees you they are great it’s getting to someone to see you, where it seems like I you have a better chance at the lotto than to see a medical professional. I mean the er reminded me of the waiting room from the movie Betelgeuse when they were waiting for someone to talk about the after life. I am very disappointed with the lack of care, and service that Kaiser has allowed to decline using the lame excuse that it is because of COVID they don’t have resources. If you can try another location or a different insurance company. By the way this is the second time I have gone to the ER and don’t get seen.

Experiencia fantástica: I recently moved to Pinon Hills and needed emergency services. I had a very terrible experience with Kaiser in Victorville. But I searched and found Kaiser in Fontana. OMG!! What a big difference is patient care, customer service, the whole thing. From the time I arrived until the time I left the whole Fontana Kaiser took such great care of me. Thank you, thank you, thank you!

Experiencia fantástica: I have been a Kaiser member for 30 years. I have received the best care. I have had a few rude employees over the years. I just treat them with kindness and they usually change their attitude. I love Kaiser

Experiencia negativa: Súper mala atención mi mamá se hizo unos estudios hace dos meses y no le dan los resultados porque según ellos no están y mientras mi mamá sigue muy mal es frustrante ver cómo se aprovechan de las personas

Experiencia fantástica: Fantástica me encanta káiser permanente por muchísimas razones gracias kp

Experiencia fantástica: I just delivered my baby here, full process is well taken cared, I like and trust this medical center. It's the best hospital I have in my life.

Experiencia fantástica: Kaiser Fontana is absolutely wonderful! Being there for a week on floor five, I can attest that you will be in great hands. They saved my life! I'm forever grateful.

Experiencia positiva: I went to the urgent care this week on Tuesday 8/6/2024 To get seen cause I was having Covid symptoms and spotting during pregnancy I’m currently 19 weeks pregnant . & I asked if I can get Monday approved to complete the 4 days to get approved from Sedgwick from my job and they denied me and said no . My job is on the line due to not feeling great through out my pregnancy I was told to contact the nurses to speak to my Dr but no help at all either and they want me to make a appointment to get seen and I try and no close appointments available how can I get excused from work when I don’t feel good during my pregnancy when I can’t even get a appointment and the urgent don’t help . Who helped me was the ER the dr was very understandable and took me off for the rest of the week even when I went in on a Wednesday. I asked my OB to get taken out completely from work cause I had a miscarriage before and I’m scared it will happen again especially since I work in a hot warehouse and do a lot of walking and bending and standing for 10 hours daily and I was told no. At this point i might change insurance and go back to the first dr office I was getting seen at first they were so nice and super helpful I moved to Kaiser because my insurance just kicked in from my job and I regret it now!!

Experiencia fantástica: The environment was clean and comfortable. But what we appreciated the most, was that every person we interacted with was kind and pleasant. They didn’t hesitate to answer any questions or to be reassuring. We had a perfect experience.

Experiencia negativa: Kaiser is the worst medical provider I’ve ever had. Can’t schedule an appointment within 3 months!! Urgent care takes your money, checks you in, then they all go to lunch for an hour and a half.

Experiencia fantástica: The staff is attentive. The nurses are our heroes. They took care of everything all of the time. As a thank you for their service we left them treats for their break room for everyone. The most demanding job on the planet and yet they still love to help people.

Experiencia negativa: My 9 years old daughter complained about pain in her left ear and could not hear from that ear. We rushed her to urgent care and arrived at 8:48 pm thinking we made it because they close at 9:00 pm. Upon arrival we first met with the attending nurse. We asked to be checked in but the attending nurse said she cannot because urgent care closes at 9:00 pm and there are still others waiting to be seen. My wife said there’s still 12 minutes why can’t we check in and just wait until seen. Then she said she needed to check with her manager. Anna the receptionist manager stated immediately they’re not accepting patients anymore because doctors will just send us to emergency because they have to go home. This is why emergency rooms are packed with “non-emergency “ patients because urgent care are not taking patients until such time that they have to because they have to go home. My wife tried to convince her to accept our daughter but she adamantly refused and was very rude. She told my wife “let me have your name and kaiser#, also your daughter’s. Then my wife said why will you finally check her in?but Anna the manager said “no I will report you to membership services”. She was the one who doesn’t want to do an extra mile for helping Kaiser members, but then she is the one who has the guts to report to membership. Anyway, we tried going to emergency since we are already in Fontana Kaiser but emergency is packed and 6-8 hrs waiting. So we just turned around and go home and this little girl suffering from ear discomfort will wait til tomorrow to be seen. VERY VERY VERY POOR SERVICE! Kaiser pays good salary and benefits & it is not fair of you don’t do your job!

Experiencia fantástica: Un hospital exelente

Experiencia fantástica: Le doy gracias a los médicos que me atendieron enfermeras enfermeros gracias que un magnífico servicio

Experiencia fantástica: Dr. Tashjian and his Neuro-Surgery team are the best. Great experience.

Experiencia negativa: Worst place EVER YOU COULD DIE before your seen Staff doesn't care. They all seem numbed out. ER should be handled by people who care about people.

Experiencia fantástica: I had a appointment today with “Marwa Musa” she’s the best nurse I have ever seen I had a bad experience with other nurses before I wish all the nurses like her she was very kind and she did a great job Thank you” Marwa Musa” I appreciate all your help!

Experiencia positiva: Left in recovery overnight with a man yelling/screaming literally all day and night. But I had terrific nurses like BSN RN Krisna Patel and BSN RN Kate Egan.

Experiencia negativa: This is such a bad horrible hospital the wait in the ER is way to long my dad was recently there and nurses and Doctors were not very helpful one nurse came in and just threw the urine collector and told him we need a sample he was in excruciating pain could not even get up or move from the bed he was very weak and they did not help him my 70 year old mom and son were the ones who helped him up as he almost fell and none of the dam staff cared. Been there for other reasons never again this is the worse hospital in the area

Experiencia negativa: Just an awful place, long waits packed ERs . They have taken on a very mechanical approach to providing health care. Got to the hospital about 3pm with severe abdominal pain. Nurse stopped me and asked what my issue was. She barely spoke English! How is that possible! When I told her she said “oh that gona be over 4 hour”you go to ER. Sent me walking through the campus looking for the ER. Finally a security guard helped me find it. When I got there I was parked and had an estimated time of 7 to 8 hours. That’s the short version of how awful this place is I could died out there 105 temp with a bad gallbladder. Been a member since I was born 54 years ago. Me my family are out, I think I can do better with blue shield .

Experiencia fantástica: My recent surgery with Dr. Fakhrai and her surgical team was beyond my expectations. I went in a bit nervous and was met with such care and cheerful dispositions from the staff (especially Curtis) that I immediately felt so comfortable. Everyone that assisted me was kind and communicative. It seemed the staff enjoyed working with each other and made a big difference in my experience. I will definitely be using the Fontana team if I ever am in need in the future. Thank you again to everyone!

Experiencia fantástica: This Hospital Is Huge And Nice. I Have Been To This Large Kaiser Permanente Facility With My Family For A Physical Appointment In November 2020, COVID-19 Testing In December 2021, And To See My Uncle In July 2024. I Am Glad That I Got To See My Uncle At This Hospital The Weekend Before He Passed Away Earlier This Month, And I Already Miss Him. I Would Like To Dedícate This Review To Him And Share Some Photos Of Him

Experiencia fantástica: I came in today Friday July 12th 2024 at about 4pm with SEVERE EXCRUCIATING PAIN on my knee nd I couldn't walk. Everyone was so helpful and kind from checking in to Lab & X-rays. But the Lab guy name DOUG was Extra helpful and wheeled me out all the way to my next destination. I also didn't feel the needle prick. He drew my blood with kindness & compassion

Experiencia negativa: I was not feeling good I have something stuck in my throat that sometimes I feel like I can’t breathe for weeks so I decided to go to ER waited 5 hours for what to see a very rude doctor that didn’t even do anything just a scan. I ask him if he can please order a endoscopy and he said no you need to go to your primary for that. I told him but I am feeling good and he said no one that comes to the ER feels good and than I ask can I please get a another doctor and he said well than register again and wait outside.

Experiencia fantástica: I had to stay at this hospital for a week and the nurses that round my room were amazing. They were great at explaining things that I didn’t understand. The doctors were amazing when I needed help getting an explanation on some thing they will dry it out for me I am a visual learner so once they draw it out for me, it was really amazing to be would understand what was happening, the doctors and the nurses both comforted me when I needed it or if I needed some time, they gave me the time that I needed to get my thoughts together

Experiencia fantástica: I had a great visit. Plenty of parking. Fast friendly service as usual.

Experiencia negativa: They always take forever in asist you. Doctors take the sweet time like you got nothing else to do and just to prescribe you tylenol.

Experiencia negativa: This hospital SUCKS. Doctors have no bedside manners and others are completely clueless . My experience was HORRIBLE. From my stay to dealing with the morgue. Please do yourself a favor and go to another hospital.

Experiencia fantástica: Kaiser hospital in Fontana had the best nurses doctors and staff we were treated just like we were kick gloves Love this hospital love the staff thank you so much for being our providers

Experiencia negativa: Worst hospital in Southern California. I hope someone or company is able to buy All Kaiser and revamp them into a real care facility. Kaiser SMH.

Experiencia negativa: I feel like the doctor never let me sit there and fully explain what I’ve been going through. These doctors are so quick just prescribe you a bunch of meds, but won’t sit there and do labs for you.

Experiencia negativa: You call the nurse hotline and they tell you to go into labor and delivery for possible preeclampsia,cramping,and a certain color discharge. All because I’m only 22 weeks pregnant they put me last. When I mean last I mean females that walk in were put straight in the back like if I’m less of importance to them. Apparently me and my child didn’t matter cuz I waited 3 1/2 hours just to not be seen at all not even once so I left Kaiser labor and delivery with so many tears in my eyes and feeling unimportant. And this is where I have to deliver. Breaks my heart completely. Imma just go get seen elsewhere.

Experiencia fantástica: My dad had a great experience at this facility for his lung cancer surgery. Dr. Navarro was incredible as well as the entire medical team. I'm very grateful.

Experiencia negativa: I’ll keep it short and sweet, they ended up basically killing my dad. Maureen his nurse the RN nurse third floor, was basically shoving all of the pills down my dad’s throat, she was on auto pilot. Whatever you do keep your family members AWAY from this place, if you want to have any chance of them living. Please I beg you keep your family members AWAY from this hospital!

Experiencia fantástica: Im currently 5 months pregnant and had to get seen right away due to horrible stomach pain . Turns out I had to have my appendix removed within the next hour . I Wish I got the names of everyone involved who helped me during the scary process . Thank you to all of the Kaiser staff for being informative , kind and understanding

Experiencia negativa: Worse place to go to for Emergency. They waited for the next shift to take over, mind you there isn't a lot of people in the waiting room that now have to wait 3 more hours just to be seen. Kaiser treats you like a number and not like a patient. I wish I would have done the extra drive to Arrowhead.

Experiencia negativa: I understand it's the day after a holiday. We brought my friend in to the emergency room, as directed by the nurse. It's been over 5 hours already, and she still hasn't seen a doctor. She is diabetic, she needed to eat. We brought her something to eat. The security guard told her she could not eat in the waiting room, that she needed to go eat in the cafeteria. I understand there's regulations, but this is her health at risk. Yet the security guard was sitting at her post enjoying her root beer float! Shouldn't she take that to the cafeteria?

Experiencia positiva: This Kaiser Permanente optical center took five and half weeks to get my new glasses. One tips is never ask to ship your new glasses to you directly. Without adjustment, it is very likely the new frame would not fit your face perfectly and the optical center is not right. You should go to them and pick up the glasses and ask them to adjust the frame for you to make sure your new glasses works for you.

Experiencia negativa: I already was very nervous and had bad anxiety. about this appointment from my last experience .DEANNA PERKINS gave horrible customer service starting off she wanted to Chess ties me as if I was her child .saying I was 10 minutes late which I wasn't it was Literally one elevator working in the building .I arrived the 15 mintues earlier but after waiting for elevator it made me 8 minutes late . she wanted to Argue on why she made me wait 30 minutes to call me back and how her other Patience are on time an blah blah blah .my thoughts are if you would have called me after I checked in instead of waiting 30 minutes it would have kept her on time . I dont need nor care to hear your speech . outside of her my experience was Pleasant .nurses take the time off work instead of giving You're patience an attitude you just don't know . What's a traumatic experience to anybody..

Experiencia negativa: Brought my son into "Urgent" Care at 11 AM to be seen for cough, sinus pressure, body aches, and fever. Got checked in fairly quickly. Went to the waiting area and they called him in for vitals within 15 - 20 minutes. He came back to the waiting area around 11:50 AM. The nurse told him he had an "appointment" at 4:00 PM. I was talking to my son about the long wait and asked if we should leave and come back at the appointment time. Someone overhead us and said "you can't leave, you gave to wait for your appointment. I went back to where we checked in to inquire why there was such a long wait time. Didn't really get a satisfactory answer. The person we talked to said they only had a few practitioners and several patients. With all the staff Kaiser has, why can't they level out the practitioner to patient ratio? They should change the name from "Urgent Care" to "We Don't Really Care" Very disappointed.

Experiencia negativa: Kaiser in Fontana have the worst staff in the ER very rude never again very bad experiences..

Experiencia negativa: Had to take my son that is 1 1/2 years old that was throwing up and diahera at 4 in the morning when we got there There was only 4 people in the waiting room We did not get seen till 11am then we had to wait till 1pm to get released This place is the worst and very dirty and unorganized very sad

Experiencia negativa: By far the worst hospital I have been in my partner came in for a severe burn and was not treated with care they didn’t give him anything to go home with no bandages no antibiotics nothing .and when I asked for a update where they where taking him because they where transferring him the nurse said “ he has a cell phone doesn’t he” .overall worst experience don’t get me started on the wait time .

Experiencia fantástica: Staff was friendly, family members were able to stay as long as they wanted, evey next step of treatment was explained. Doctor visits and health status updates were daily. Very happy with my experience!!

Experiencia negativa: Their security guard are soo rude let me explain Me and my friend where there to visit after 2 hour the security ask us to leave for no reason i recommendnot to go there unless you know what to do

Experiencia negativa: You cannot call and speak to an operator at the Kaiser to get a nurses station. I work in a hospital in North Carolina. And you can always reach an operator.

Experiencia fantástica: During my stay at Kaiser, I received excellent care from the doctors, nursing staff, food services workers and the EVS staff.

Experiencia negativa: They literally don't care that you have an emergency. You will be waiting more than 4 hours before a doctor even sees you. This place is ridiculous. My service should have been compensated for the ridiculous amount of time you wait here dying in the lobby before they give a damn about you.

Experiencia negativa: The Fontana hospital provides the worst customer service I have ever seen in my life especially with the security. The many times I have had to go and bring family here, security has been horrible, making the stressful situations more stressful. They should be ashamed of themselves and unfortunately with all the negative reviews I have seen, nothing seems to change their service quality at this particular location. Kaiser over all is good, but Fontana is terrible especially security. They make you feel like you are the problem when you are trying to get help. Two thumbs down.

Experiencia negativa: First off, my son and I arrived at 2:45am and didn’t get a bed until 6:45am. I understand it’s by severity, but a 4 month old with a 101.7 fever is pretty severe to me. At 8am they started doing panels. We went in for respiratory needs. Long story short I left at 3:45pm. They made a HUGE deal because my son had “COVID” and he tested negative for everything else. They tried to say they don’t know protocols, they have to potentially keep him. (His oxygen was perfect at 99.) Fast forward to the next morning, he DOESNT have Covid. Very upset with this health care system.

Experiencia fantástica: Had the best experience in an awful situation. My Kaiser team took great care of me. Kaiser stepped up their patient care food. Everything was fresh, hot and a large selection. Nurse Dana, April, Guri, Noelle and Anesnteiologist Josh were my favorite people.

Experiencia fantástica: What to say…really nice service from all the doctors and staff members. The hospital was so clean n quiet. Thank you so much for their generous n great help to treat my little daughter . So happy to see my baby back home.

Experiencia negativa: I showed up for an appointment at medical office 7 today, drove around for 20 minutes looking for parking, and could not find a legal place to park my vehicle. There were plenty of open spots in the staff lots (probably half the spaces) but patients are physically blocked from using them. I had to leave my car in a No Parking zone and run in to tell the receptionist that I couldn't find parking and I wouldn't be able to make my appointment. Her response - "You have to call the appointment line to cancel." Thank you. So helpful. Here I am telling you in person that I cannot check in to the appointment you're being paid to check me in for, doesn't that trump calling the 1-800 number so they can then call you and tell you I'm not coming? Guess not, so I called the appointment line to explain that I had no options for parking my vehicle legally on their premises to attend my appointment and was told I could "come back and park at Wendy's across the street. They have signs saying No Patient Parking, but those are only close to their building. If you park at the far end of their lot you're okay." No ma'am, I am not risking getting my car towed parking at a business that specifically says not to do that just because your facility can't provide parking for the number of patients it tries to schedule. Thanks anyway! Thumbs DOWN.

Experiencia negativa: My 2 urgent visits here have been less then subpar. The Emergency Room Department was so unclean and dirty, from the seating area which doesn’t have enough seats to accommodate patients which is another issue because imagine being in pain and having to stand up in dirt. Also the bathroom was ridiculously filthy, I couldn’t even focus on getting the care I needed in those conditions. My most recent visit yesterday to urgent care the NP and Nurse they assigned me to were rude and unprofessional. I’ll never come back to this facility again.

Experiencia negativa: Estoy tan decepcionada de emergencias vengo de la ciudad de Victorville a emergencia dure cuatro horas y no me pudieron pasar y lo más triste es que casi no avía gente después de esas cuatro horas me volvieron hablar para tomarme los signos y le pregunto ala enfermera que cuanto más me van a tardar y me dice que entre otras 3 a 4 horas más que la espera era de 7 a 8 horas de espera omg la verdad que triste que tarden tanto con tan poca gente … de aver sabido me ubiera ido al hospital san Mary en Apple valley ai la espera no es más de 2 horas me arrepiento de no aver ido ai según yo baje por que es el mero hospital de káiser y que gran decepción ….

Experiencia negativa: Worst yet I would recommend in case of emergency since St Bernadette's is all the way in San Bernardino, unless the ambulance doesn't object to taking you there.

Experiencia negativa: Urgent Care receptionist told me waiting time is 5 hours, sounds like do you want to wait or not. No show of care to the patient. Very horrible experience!

Experiencia fantástica: I have been in several hospitals in my lifetime but I have never been in such a clean hospital as kaisers permanente The staff there the doctors there at the nurses there are wonderful people they treat you with respect dignity and they take the time to listen to you they see to your needs and they treat you with devotion, Kaiser Permanente is very selective with their staff and that's why I have nothing but good things to say about Kaiser and I would recommend them to anyone if you want a caring team of doctors and nurses that care about you then Kaiser's is a hospital for you sincerely Robert Jacobs.

Experiencia negativa: If you thinking about giving birth here DO NOT! Switch your hospital immediately. Nurses are abusive to newborns. Scars, bruises and blood left on my baby’s hand face and feet. Absolutely disgusting behavior from people who are in care of INFANTS ! KEEP YOU AND YOUR BABY FAR AWAY FROM HERE.

Experiencia negativa: Horrible service, leaving after 18 years. I am in pain, live with it don't work. Bad parking, some ppl are nice, I fear kaiser, anxiety, no help after so much specialist, not their fault, ceo, is problem. Sad, on death bed, and last word from dr, cant help you. Great for everything in 1 place, but that is it. I loved kaiser, but to suffer is not care.last dr said in 2 years of suffering, nothing we can do. Er is the worste, and my seizure medication is an opioid now. Got letter saying take less of my meds, wow. Seizures came back, but no help. Why complain, been there, it's a waste of time. Kaiser needs alot of improvement. Care team, a joke, I care about my health, that's why I'm leaving until they stop taking patients. Too many patients on a dr, you get less care. I waited for years to go here, good for awhile, but they give up on you. Go see a shrink, he was saying why are you here. I have no clue. Kaiser get it together, stop taking patients drs can't handle, not enough drs, they treat their patients like they are hurding cattle. Be safe. Amen

Experiencia negativa: Need an appointment for a semi urgent matter? Sorry, go to the ER or urgent care only to be told to make an appointment with your primary care physician who only has appointments 2-3months away. Your kids needs a physical for a sporting event or for school in the next few weeks? Sorry wait 2-3 months for an appointment. The access to any form of treatment at Kaiser is atrocious.

Experiencia negativa: Went in for a second opinion in the rheumatology department at the Fontana medical center with Dr.Lee and was the worst experience ever at Kaiser. Came in over 30 minutes late was out of the office with in 5 minutes. He did not let me express what’s been going on with me no acknowledgment of labs/ chart. Said he trained the prior dr no assessment just straight to a drug that hasn’t been out longer than I’ve had lupus was just trying to see if there’s any other routes / medication before going into a self injection drug . Left the office in tears and in pain can barely walk and left with a there’s the door type of feeling.

Experiencia negativa: Be careful if brought in by ambulance. One of the check in ER lady’s in the back door where they bring you in is so rude I wish I got her name. She has long hair I was brought in I had a bad anxiety attack while driving. My legs were numb I couldn’t breath my stomach was hurting and really nauseous she completely ignored me giving attitude. I needed a moment to calm down cuz I felt like I couldn’t breath she started asking me so many questions and said “ you know what never mind im going to wait until you stop and went back to her desk talking the the ambulance workers, laughing. I couldn’t walk. Once I calmed down a bit i was able to go walk to restroom this lady walks by me and says “ oh look who can finally walk now”. I don’t understand if you have no patience why work health care? The nurse was good

Experiencia fantástica: My wife has osthomy beg last 4 years. Operation was done in emergency room by someone. I do not know his name. But than it was fix by Dr Van in Kaiser Permanente. Every six months he check my wife and till you to wait for reversal of osthomy beg. When he said that we will do operation for reversal at that time I go through blood test colonoscopy I understand that he is waiting for correct time. I can say he is really smart Dr. My wife is 66 years operation and lots of complications in operation but he had successfully completed operation by taking 8 hours in operation room. Not only that after operation he had explained everything to my family. Every two hours he give me massage to my mobile about operation. After discharge from hospital next day he call me personally asking about my wife. I say this great. I never see this type of Surgeon in my 70 years life. Here I say my English is not good but my information is 100 percent correct .

Experiencia negativa: Como anteriormente se dijo ojalá hubiera cero estrellas..hace una semana acompañe a mi hija a emergencias llegamos ahí desde las 5 le sacaron sangre para estudios dijerone n 15 minutos viene un doctor antes de las 6 mi hija ya tenía los resultados pregunte por un doctor después de las 7 imedia me dijeron q no había doctor q estaban buscando uno y q no sabían a q horas estaria ,no entiendo como en una sala de emergencias no tengan un doctor asignado puse mi queja,a los pocos días tubo q hacer mi hija cita nuevamente porque no la atendieron como debían y solo hera una infección en la garganta que se le complico porque no se lo resolvieron el día q fue a emeegencias,mi pregunta es que clase de personal tienen que no es confiable y de esas muchas más a mi me estuvieron atendiendo por más de dos años con gastritis y al final me fui a emergencias y resultó q mi gastritis hera una piedra y no ahan sido las únicas malas experiencias q e tenido en ese hospital deberían ver si su personal está verdaderamente capacitado

Experiencia fantástica: Had our first child here and the experience was so wonderful! One apprehension I had was patient bias due to a few personal reasons, but I was not made to feel as if I was being mistreated in any way and for that, I'm very grateful.

Experiencia negativa: Kaiser is very reluctant to act even when they know what the problem is. Most of their solutions take place on a computer keyboard, when do the Doctors get to be Doctors and actually treat their patients. The Fontana Medical Center treat their patients like cattle especially the specialists, what ever happened to common courtesy? They have many departments in one location which is convenient, but, it's very easy to pass the buck and in some cases it's a diversion, which is to their convenience at the expense of our health.

Experiencia fantástica: I had open heart surgery, the nurses and Dr's surgery and cardiac ICU were great! They took there time with me, they talked to me, explained everything. I would highly recommend the Fontana location.They took great care of me!

Experiencia fantástica: Fell on ice while on a ski trip and broke my hip. Had surgery at KP Fontana and if you can believe it, the experience was wonderful. Each and every nurse, doctor, food service staff member and custodian was warm and professional. I can’t say enough positive about the care I received. Outstanding! And I am so much better.

Experiencia negativa: Horrible parking, extremely rude security and completely checked out staff. I came just to drop off a sleep apnea device for my wife. I contacted security twice and they were absolutely incompetent. When I finally did find a parking spot and spoke with staff one looked like she could barely keep her eyes open and the other really didn't care. Awful facility. Kaiser Ontario or Baldwin Park are leaps and bounds better.

Experiencia negativa: Terrible llegamos al servicio de emergencia y la espera con mi nieto fue de 6 hrs y nada al final nos tuvimos que ir, es desesperante estar tanto tiempo esperando y te vallas igual como llegaste. Que triste que hagan pasar por todo eso a las familias que esperan recibir ayuda y nomas nada. No lo recomiendo para nada

Experiencia negativa: By far the worst experience on multiple occasions. I would rather drive to the Riverside location. Staff here don't seem to be on the same page in the ER of all places. Might be ok for normal appointments, definitely not for urgent care and especially not for an emergency.