Broward Nursing & Rehabilitation Center

Broward Nursing & Rehabilitation Center
S Andrews Ave 1330
33316, Fort Lauderdale
(954) 524-5587

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Servicios y Tratamientos

Rehabilitación

Broward Nursing & Rehabilitation Center: Opiniones

3.4/5 (70 Opiniones)
Alexander Leton 1 year ago

Experiencia positiva: A nice place but I witnessed a little roach crawl out of the cooler I get water for my grandpa from… yikes

effie vasil 1 year ago

Experiencia negativa: Some nurses were horrible bedside manners The food was limited and disgusting. The case workers were not doing their job. I was discharged in July and they screwed up my medicine list. It is August I'm stillwaiting for information. They were to set up home health therapy never heard

Gregory Hamilton 1 year ago

Experiencia positiva: My father was recently here for rehabilitation following a hospital admission. The facility is older but well maintained and cleaned often. The real star at this facility is a CNA by the name of Annie Mckennon. Very professional and responded to every request and answered all questions pertaining to our families inquiries. She is caring and just a wonderful lady and Broward nursing is lucky to have her!

Hagen Vargas 1 year ago

Experiencia fantástica: I Love the way the employees treat the patients on Mothers Day they had a beautiful Luncheon for the Mothers here and it was beautiful, the Mothers were treated like Queens they were very happy

Beverly Davis 1 year ago

Experiencia fantástica: Since I've arrived at Broward Nursing and Rehab I have had an amazing experience. The Nursing care that been provided to me is superb and beyond my expectation. Nurses are attentive. Cnas go over and beyond to care for the residents. Activities staff is extremely extraordinary and accommodating. Dr. Dicarlo is a very caring person as well as knowledgeable physician. On the other the food is not my cup of tea. To conclude this facility has greatly exceeded my expectations. Last but not least I'd like to comment on the Physical Therapy Department. When I came here I was in full leg braces, a sling on my left shoulder n was in the very beginning stages of learning to walk. Their Therapy Department is composed of two sections, Physical n Occupational. The therapists are all certified in their field. If you're willing to work hard, you'll succeed with guidance from the therapists. In conclusion the P. T. Department has exceeded all my fears¹ n expectations. I commend them for all the motivation n support they gave me. Many thanks to all of them.

Jacqueline Williams 1 year ago

Experiencia fantástica: My grandmother is here at Broward Nursing & Rehab center and it is amazing. She has been receiving therapy that has helped her tremendously. The nursing staff is very nice to her and help her in anyway possible. Thank you so much Broward team!!!!

Philip Wojahn 1 year ago

Experiencia fantástica: A Great Place and knowledgeable Professional Staff. I met the Administrator John Hymans, “down to earth guy”, with “Genuine” concern about my family. The food is delicious and fresh, in fact they turned around his weight loss concern we had when he was home. Anger, depression and loss of desire to maintain activities of daily living were some of our issues prior to admission. Our family can say, we are very pleased with our decision to utilize this new home for someone who is very special to us. The building is right next to Broward General and has plenty of parking for our visits. The building is older and in good shape… Someone from our family visits daily and not one of us has ever had a concern for safety or seeing any continued decline. Thank you to all the Staff! Our family put a poem together about the guy who leads the Team; enjoy! In the heart of Broward’s land, A man of care took a noble stand. John Hyman, from Nebraska’s plains, Whose compassion in health care reigns. With a heart as wide as the cornfield’s spread, He tends to the aged, their worries shed. Safe and efficient, his care’s embrace, A family’s touch in a tender space. Rehabilitation care, with dignity and grace, In his hands, a serene resting place. A leader who serves with respect so true, His people’s love, a testament due. Married, with children, all college-bound, In his life, no negativity found. A beacon of hope in the healthcare sea, John Hyman, the man we wish to see. His legacy in Broward, a tale to tell, Of a life lived for others, exceedingly well. For in every elder’s smile, his work’s reflection, A nursing home minister, near perfection.

Aiuanna Carpenter 1 year ago

Experiencia fantástica: I have a grandmother staying at this facility, I see all the CNA’s treating her great.. All the staff are respectful & caring ! I would recommend this facility to anyone .

Alexus 1 year ago

Experiencia fantástica: Had a family member stay here in the nursing home it was very clean and food was restaurant style. The staff was friendly too, glad we picked this location to keep our loved one comfortable and safe.

Regina Harrison 2 years ago

Experiencia fantástica: My Aunt was there for two weeks and the staff was great

Tina Ashby 2 years ago

Experiencia fantástica: I had a family member at your facility and the care was excellent. However, I would like to express and say the food is top of the line restaurant style my family member didn’t want to leave and I would definitely recommend this facility to anyone.

Coby Stafford 2 years ago

Experiencia fantástica: Great facility

lorinzo lovely 2 years ago

Experiencia fantástica: Great place, had a family member here. The nursing staff was amazing! Plus the food was excellent

Annie Palmer 2 years ago

Experiencia fantástica: I was in this facility for two weeks and received excellent care from all departments from the first day to the last. I appreciate everything Broward Nursing and Rehab.

Lavoria Hicks 2 years ago

Experiencia fantástica: My loved one had a great experience at Broward Nursing & Rehabilitation center. The staff is outstanding and the facility itself is very clean and patient friendly. I recommend highly!

Tazia Mobley 2 years ago

Experiencia fantástica: Great facility!! Staff is very friendly and helpful. 2 of my loved ones have stayed here for different reasons and both were very satisfied with their care.

T Tay 2 years ago

Experiencia fantástica: Thanks to Broward Nursing. Helping my father to get back to healthy. Excellent care and very professional. Building also clean and food was great.

Tammy Deas 2 years ago

Experiencia fantástica: My mom was placed in this facility and was there for 2 weeks she received excellent care from the Nurses, CNA, and the Therapy department which played a tremendous role in my mom recovery and from every department. Great job Broward Nursing and Rehab.

Cornelia Douthett Jones 2 years ago

Experiencia fantástica: I've had a couple of friends in this facility in the past and recently a family member. The staff was always welcoming. The admissions staff was very helpful and oriented me to the facility each time. Nursing took great care of them, therapy was amazing and very patient with them.

Beautiful Blessed1 2 years ago

Experiencia fantástica: About two weeks ago my aunt had received service at Broward Nursing Reb.For therapy. First all I would like to thank all the staff members there for their service. They are very caring and patient, Excellent care she received. Also I had lunch with my aunt the food was delicious and enjoyed. Once again thanks for helping her and my family.

Fallon Carter 2 years ago

Experiencia fantástica: My family and I had a great experience with this facility for my father. The staff were very friendly and communicated with me very well. The food was great and always adhered to his dietary needs. It was very clean and all of the staff showed that they really cared. I would definitely recommend this facility and use them in the future if need be.

Max murdock 2 years ago

Experiencia negativa: Caring for my mother they have been the most uncaring people ever. They ignore her leave her in a chair until 11pm and are rude. Their comments are that's not my job. They are uncaring people. I am waiting for my mothers discharge hopefully soon, she was there for physical rehab. After surgery. They've kept her drugged up. I would never recommend this place to anyone!

Ethan Suggs 2 years ago

Experiencia fantástica: I love this rehabilitation center!!!!

Anissa Robertson 2 years ago

Experiencia fantástica: Broward nursing & rehab Center is extremely welcoming to visitors and staff. The staff is compassionate and helpful to others. Housekeep department is clean and reliable in keeping rooms tidy. The nursing care is amazing and attentive to love my grandmother.

Carol Elliott 2 years ago

Experiencia negativa: My dad was transferred to the NH in Sept 2014 from the Broward Hospital he died 13 days later of pnuemonia and bowel perforation . The last four days were terrible I kept asking the nurses about his condition. He was having difficulty breathing and swelling a lot. The last day he was alive I had to ask the nurse for two hours to call an ambulance. Was told I called the doctor . I finally gave her an ultimatum you call an ambulance or I will. My Dad lived 6 and half hours after being transferred to the hospital. He died of pneumonia and being septic from the bowel perforation. They were giving him blood thinner injections in the abdomen. Their medication error was the cause of his death. The ER dr said that’s what killed him Bc they didn’t rotate sites when giving the injection he had a large purple area where they had repeatedly injected the one spot

BonnieJean Henry 2 years ago

Experiencia negativa: DON'T LEAVE YOUR LOVED ONE HERE. ZERO stars. Took Mom out same day she got there. I arrived to find her calling out for help - no one was responding - they had already put her in a diaper so they could leave her alone. No working phone or call button. No monitoring devices. HORRIBLY UNDERSTAFFED. Staff did not want to release her or provide me with info Re: necessary meds. Had to just take her and go.

DM —-MD NO LAST 2 years ago

Experiencia negativa: So My Mom Provided me with Power of Attorney and I am paying the bills and taking care of my 89 year old mom . This place has many many issues . My mom fell in Oct 2021 and went Aventura Hospital and then ended up in this place in late Nov 2021 . I pulled my mom out of here because they have the worst service towards patients .Manager does not care about doing the right thing . The place smells , the service is horrible. There were bugs crawling on my moms bed post . I am putting dates for a purpose so that you DO NOT PUT YOUR MOM OR DAD OR GRANDPARENTS IN THIS PLACE ! IN January 2022 I transferred Mom to another Nursing Rehabilitation facility! Stay far away from this place please do your self a favor ! It should be knocked down and needs to be rebuilt and modernized! Hope this accurate review helps you to make better choices for your family members! I am Sick Sept 11 First Responder with serve Lung Disease and Blood Disease with 40% lung function left because of being down in the Pit on Sept 11,2001.

Kitsuna Chan 2 years ago

Experiencia negativa: If zero was an option this would be it. My mother was taken there from the hospital for a broken ankle that she had surgery on. She needs to have some therapy of course until things get better. She is also diabetic and upon arrival they were given medical records and a list of medications. Not one of them knew what was even going on or how to even help her! I UNDERSTAND places are short staff but with the life of a person? It needs to be taken care of instead of making her wear a diaper just in case no one can get to her on time. Hours of not seeing a soul? No. I'm sorry but no thank you.

Kathy Fisher 2 years ago

Experiencia fantástica: Lately I feel happy knowing I have a team taking care of me, to the point I had to make another review. Currently I don’t feel the best and I don’t feel the worst. But just having an attentive and friendly staff makes the process better for me. Lastly, I really appreciate my CNA Marleen.

Jolie Wedding Hughes 3 years ago

Experiencia fantástica: The staff is amazing.

Esther Rosario 3 years ago

Experiencia negativa: Horrible place, don't take your loved ones. My cousin is in there right now, and calls me on a daily basis crying because they haven't changed her. She had a stroke and half her body is not functioning.

Jerry Cline 3 years ago

Experiencia negativa: DO NOT GO THERE!!!!! My brother was there for 6WEEKS and was left in his own feces and developed stage 4 bedsores REQUIRING SURGERY. Terrible place!

frances mandalari 3 years ago

Experiencia negativa: One of the worst places to put a loved one in. They lied and did not give her the proper dosage of meds. The do not give water unless you ask for it. 4 days no soap in room, had to bring from home. put rehab patients in same room with dementia patients. Not friendly staff

Maria Cogliando 3 years ago

Experiencia negativa: Do not bring your loved ones here. Our aunt is in this facility as she needed physical therapy after a shoulder dislocation. She has no underlying medical conditions and is in good health as per her doctor. She has been consistently neglected, not showered on a regular basis (The nurses say they shower the patients only 2 times per week) and calls us crying almost daily that she doesn’t want to be there anymore because of how she’s being treated by the nurses. Whenever we call the facility, we are placed on hold and not transferred. Though we visit everyday and bring food for our aunt and ask it to be given to her (she has no dietary restrictions) we find out from our aunt that she never receives the food and the nurses say they threw it away. Overall this is a horrible place and the staff is not concerned with the well-being of their patients.

Sbelick40 Elick 3 years ago

Experiencia fantástica: Staff is super nice and friendly, helpful with questions you may have

Monique Richards 3 years ago

Experiencia fantástica: Front office staff, patient access staff and Nurse assigned to my family member were all very accommodating and helpful. I appreciated that coming from out of town.

Harris P 3 years ago

Experiencia fantástica: Arriving at this facility I felt immediately welcomed by the staff and assured of any concerns I had. My needs were met and staff went over and beyond. They even had a smoking area in the courtyard which was awesome. In rehab, I made progress with my leg. The staff was amazing and helpful overall. Thanks for having me.

Tanya Cox 3 years ago

Experiencia fantástica: One of the best place for your love ones and yourself if you need a place to recover from your sickness are to live in your golden years. The CNAs and nurses are heroes in this rehabilitation center and should get a raise of pay.

Michele Stafford 3 years ago

Experiencia fantástica: My sister was at this facility and received great care. The therapy was excellent. Overall she had a great experience.

Patrice McKinney 3 years ago

Experiencia fantástica: My aunt came here for rehab and the staff was amazing!! Very attentive and caring! It was always a great experience when I came to visit her.

Jolie 3 years ago

Experiencia fantástica: The staff is amazing.

Charles Cordero 3 years ago

Experiencia fantástica: The overall experience being a long term resident has been great. It has it highs and lows. Some of the staff are friendly and compassionate to my needs. The business office and front desk is extremely helpful and pleasant, when it comes to my benefits or account information. I feel safe and cared for being here.

Brenda O 3 years ago

Experiencia fantástica: My experience at Broward Nursing & Rehab was terrifying at first before arriving here because of the bad reviews I heard. However, once I arrived I was immediately greeted and reassured that I’m in great hands and not to be scared. I felt the warmth and love from the staff. They have accommodated all my needs and have been extremely helpful and committed to my well being. Nurse Paulette, Bell and CNA Brown are sincerely the best. They are so caring and efficient in assisting great care. I had a few episodes that were frightening where I felt like I couldn’t breath and there they were attentive to my needs immediately. I didn’t feel neglected. Also, Dr. Cadogan, who always makes sure she explains my prognosis in depth and provides the best care for me is incredible. I have achieved my purpose and made tremendous progress in walking again since 2009. The rehab department is exceptional, especially Bankroft who went to the extent to deliver my walker to my home, I had forgot at the facility during my first stay. I am greatly appreciative of everything that has been done for me. I would highly recommend this facility. In closing, For God hath not given us the spirit of fear; but of power, and of love.. Thank you, Brenda

Dorothy Dale 3 years ago

Experiencia fantástica: My stay at Broward Nursing & Rehab was pleasantly nice. The facility’s front staff was extremely welcoming and helpful. The therapy department has tremendously made a significant impact on my mobility. I have gained my strength and made immense progress in my left foot. Nursing staff attended to my needs and provided excellent care, which is greatly appreciated.

Mellow Yellow 3 years ago

Experiencia fantástica: Mom was recently placed there. The nursing staff is excellent.. And she loves how's she's being treated. It's very clean. Mom tried the food is fairly good and stayed they spoil her. The only issue I have is the doctor refuses to call me back.

caitlyn delaney 3 years ago

Experiencia fantástica: I had a great experience with this facility for my grandmother. The staff was very friendly and communicated with me very well. The staff was very quick to address any concerns that I had. It was very clean and I would send her back if needed. The therapy was great as well.

Cheryl Q 4 years ago

Experiencia negativa: Dirty, lousey food that made a friend sick, rude inattentive staff. Friend threw up and sat in her own vomit for 30 minutes before anyone showed up. Then she got one wet cloth to clean herself with no assistance. She was there for missing an arm. Run the other way.

Broward Nursing & Rehabilitation Center

We sincerely apologize for your experience. At Broward Nursing & Rehab, we provide quality of care, serve to hundreds of residents and strive to create the best possible experience for them.Our staff communicates with residents and families on a regular basis from admission up to and including discharge. We provide personal and hygiene care daily and as needed on all of our residents. Additionally, therapeutic diets are provided to our residents following the Doctors orders as well as daily resident room housekeeping services.We continue to view this as an opportunity to improve and grow. If you would like to further discuss your concerns, you may call at 954-524-5587 or visit our website at www.broward-rehab.com to send us an email.

Trilla Fantastical 4 years ago

Experiencia negativa: The worst! Run FAR away!!! Verbal and physical abuse to the elderly and they don’t answer the phone! The place has an awful smell and the employees don’t give a damn

Lenie G 4 years ago

Experiencia negativa: ZERO stars! Horrible, non-compassionate staff. My mother was admitted to Broward Nursing & Rehabilitation Center after heart surgery and resulting complications, requiring physical therapy to regain mobility. She has been consistently left lying her own waste for hours. My father arrived at the center, more than once, to find that her nurse call button was turned off, so that she could not call for assistance! Apparently, it is annoying to the staff to be asked to do their jobs. Mom was returned to the hospital with pneumonia in her lower lungs and low blood cell count. I am reporting this facility to AHCA and urging my father to file suit. Subsequent to her stay here, my mother passed in March 2018.

Broward Nursing & Rehabilitation Center

We apologize for your experience. We provide service to hundreds of residents and strive to create the best possible experience for them. We continue to view this as an opportunity to improve and grow. If you would like to further discuss your concerns, you may call us at (954) 524-5587 or e-mail us by visiting www.broward-rehab.com.

L M 4 years ago

Experiencia negativa: NEGLECT and VERBAL abuse. I feel guilty that dad stayed here a few years back. I should have trust my gut that they were being mean to him. Perhaps some of the last days of his suffering were made worse by staff here. I am here right now at time of my mom recovering from injury. Aides verbally abusive twice, one employee being investigated by DCF because a nurse witnessed the abuse and reported it to Barbara. Barbara then stated DCF will be notified by her (We did not request that, she made that determination). I'm here listening to barking orders from a new aide to mom. Mom almost choked on vomit an no one responded, apology received from afternoon aide but still, no note in room for aides that mom is fall AND choke at-risk. By the way before the aide apologized realizing that she should indeed be asking patients what it is that they're calling about so that she can conduct a risk assessment of the group that she is serving, she was yelling at the top of her lungs due to us complaining. That aide was also aware about the other aide and the DCF incident so they talk amongst themselves and more than likely sabotage patients that complain. 100 percent accurate that you have to stalk for attention and be ready for dirty looks and insults in other languages. To highlight what I mean by stalking, I mean that you press the button for help, wait 3 hours and have to go back again and then get the dirty treatment because you ask for help 3 hours later, like help in cleaning your waste and applying the medicines that the doctors have requested. Not talking about diva treatment. I am severely concerned about the elders in here without guardians. Please run far from this place. I will be transferring my mom out if here as soon as possible. I was practically begged to keep her here. Last 48 hours of hell here. If you enjoy being sleep-deprived and worrying about your loved ones then do bring them here. Food is below human grade for sure. But the worst part of this place for sure is the unacceptable treatment of the patient. Good luck to all of the patients and families requiring assistance during difficult times.

Jana Kroop 5 years ago

Experiencia fantástica: My mother (92) is currently recovering at this facility. The staff is attentive and caring. The facility is clean. We had a challenge with a change in insurance coverage and they worked with us so that we would not have to move her to another facility. We are very pleased with Broward Nursing & Rehab

Tracy Salas 6 years ago

Experiencia negativa: Sucks

Marcus Walden 6 years ago

Experiencia negativa: I called this location to obtain information on availability for my grandmother and to see if they provide sub acute therapy. A woman answered the phone and when I asked about sub acute therapy/rehabilitations she said “what’s that? I never heard of sub acute therapy. Can you be more specific because we do therapy and all but I’m not sure about sub acute?” ....ummm, scratching this place off my list! Just Incase the woman who answered the phone today reads this, here is the definition of sub acute therapy/rehabilitation. Subacute therapy/rehabilitation is a less intense rehabilitation than acute rehabilitation. Patients in a sub acute therapy only receive one or two hours of therapy per day, and it is usually a combination of physical, occupational and speech therapy. Sub acute rehab goes by the patients pace; usually older patients that don’t tolerate acute(intense) therapy are placed in sub acute therapy sessions.

Broward Nursing & Rehabilitation Center

We apologize for your experience. We value your feedback and have used this information as an opportunity to re-educate our Receptionists as well as front desk staff on how to address calls related to the services provided at our facility.If you would like to further discuss your concerns please call us at (954) 524-5587 Ext. 211 or visit our website at www. broward-rehab.com. to send us an e-mail.

Muki Nuku Organics 6 years ago

Experiencia negativa: ATROCIOUS FACILITY. This establishment has some of the least empathetic and least competent individuals I have ever interacted with in the medical field. Our family encountered dishonesty at virtually ever possible level of personnel. The Dr. Ordered medical needs of our loved one were completely ignored, basic hygiene protocol not followed and communication had to be begged for. Do anything you can to avoid letting ANYONE you care about get "care" here.

Kez W 6 years ago

Experiencia negativa: My 94 year old grandfather was sent here after being in the hospital for two weeks. Availability was limited and so we decided on this facility since the reviews were not horrible. He was placed on the 2nd floor when he came from the hospital and was then moved to the 1st floor the next day. Although he was now closer to the nurses station, it was always a challenge to find anyone. One day, my aunt walked in and found that he had accidentally knocked his food tray on the floor. He isn't strong enough to pick it up, so it stayed on the floor, no one came by to check on him and so no one knew. My aunt tried to find someone to assist, but she could not find anyone. She had to clean up the mess herself. When she would try to get updates on what was going on, she had a hard time locating the attending nurse. On one occasion, when she found her, the nurse was not very nice, it seemed as though she was annoyed that she was being asked to do her job. Another example: my grandfather has a roommate who was blind and who was recovering from surgery, my aunt witnessed him calling for assistance because he needed to use the restroom. He pressed the button, but no one responded. He finally had to wheel himself in his wheelchair and got stuck at the door. My aunt had to get involved and found someone who said they would get a nurse. The nurse did not come and my aunt had to help him move his wheelchair. My grandfather ended up dehydrated and back in the hospital shortly thereafter. We found out that they had not treated a wound on his lower back properly, his urinary tract infection that was originally being treated in the hospital got worse where he ended up having some kidney damage, and lastly, they never cleaned him. The nurses at the Broward Health Center, where he was taken, showed my aunt how he had dried feces in his pants. It was horrible. Do not send your loved one here, especially if they are not in a position to be a little independent. I will be reporting this to the Better Business Bureau because this place really does need to be looked in to for the condition of the facility and the treatment of patients.

Broward Nursing & Rehabilitation Center

We apologize for your experience. We provide quality of care and service to hundreds of residents and continue to strive to create the best possible experience for them. It is critical that our care plans are discussed with all family members during any patients stay. Our records show that the care recommended by the Doctors orders and recommendations from all members of the patient’s healthcare team were communicated with your family and there was a uniform understanding of the care provided. Throughout the remainder of your grandfathers stay, we continued to follow Doctors orders and facility protocols to meet your grandfathers needs.We continue to view this as an opportunity to improve and grow. If you would like to further discuss your concerns, you may call us at (954) 524-5587 or visit our website www.broward-rehab.com to send us an email.

Brenda Babb-Seepersaud 6 years ago

Experiencia fantástica: Staff is nice and kind when you parents or family end up at a nursing home is because of several reasons when others are not satisfied then take the family some place else for better care or take them home. My person was home and it was extremely hard on every one we are all employed I left my job of 11 years to Caregiver my Mom loving after a year my back pain got worse along side a home health care (Aid) Woman caring is no joke it brook us down with the 24 hour care. After all that she end up here we are grateful and if we have to move her we will but dont Blass!!! the Facility move along ...if there is a Law Suit then you complain.

Ryan Delanuez 7 years ago

Experiencia negativa: Spoke with a gentleman named Alex he was very rude and unprofessional over the phone. The place is very discriminating tward new entry and they treat their guests horrably. I pray they find better help in assisting the elderly.

Michelle Chiman 7 years ago

Experiencia negativa: This place is absolutely terrible. The staff should not be allowed to work in a place like this. Every time I go in to visit family I always see something disappointing. The person I knew always complains about how terrible the nurses are. How they steal and touch their belongings which I don’t understand why they do in the first place. The last time I went there their was a woman I heard complain in Spanish about how the nurses didn’t want to take care of her hygiene because she clearly can’t do it herself how sad and disappointing is it go here that of a place you send your own to get help and be cared for and hear this on your way in. Absolutely horrible horrific place to live out your last days. It’s like the nurses want you to pass here none of them have the proper training they should have. Also at the front desk a patient was asking for help and she was literally being ignored right in front of me, I mean they wouldn’t even acknowledge her presence that in itself tells me they don’t do their job. This place should be shut down.

Broward Nursing & Rehabilitation Center

We sincerely apologize for your experience. We serve hundreds of residents, families and visitors a month and strive to create the best possible experience for them. Our goal is to continue to provide excellent care and service outcomes as we have had in the past. We would like to address your concerns personally. You may call us at (954) 524-5587 or e-mail us at www.broward-rehab.com.

Kathy Thompson 7 years ago

Experiencia negativa: So after writing my review on this facility, I received a few calls apologizing for the conduct of the staff. I appreciated that the time was taken to call back and offer an apology. If I could give this facility ZERO, I definitely would. The customer service, or LACK thereof is horrendous! I spoke with the receptionist Gloria, who sounded so very depressing answering the phones, who kept placing me on hold to get me over to a nurse or nurse manager and instead hanging up on me. After calling back several times she finally put me through to the assistant nurse manager CHICK, who was very an unapologetic, after I explained the reason for my call, but was rather rude to say the least. I would NEVER recommend any of my patients to that facility, because the gatekeeper is the forefront of the business and made a less than perfect first impression!!

Broward Nursing & Rehabilitation Center

Thank you for sharing your concerns about the facility's phone communication issue with the facility Administrator today. We apologize for your experience, our staff strives to provide continuous service and communicate daily to residents, families, visitors as well as doctors office staff to create the best possible experience. Our facility nurse, Chick, who you spoke to yesterday called you back within a couple of hours to apologize for the phone communication incident. The front desk staff at Broward Nursing & Rehabilitation will be re-educated on phone demeaner and customer service. Again thank you for your feedback, we continue to view this as an opportunity to improve and grow. If you would like to further discuss your concerns, you may call us at (954) 524-5587 or visit us at www.broward-rehab.com to send an email.

Chely Paul 7 years ago

Experiencia fantástica: Staff and administrators very professional and informative. Open to suggestions with quick follow up.

Jane Johnson 7 years ago

Experiencia fantástica: I recently was admitted to Broward Nursing & Rehab following a hospital surgical stay that left me with difficulty breathing on oxygen and very unsteady in need of walking assistance. Upon admission at Broward, I was greeted promptly by the most gracious and friendly admissions nurse who stayed with me in my new room to be sure I was clearly evaluated and comfortable. All of the 3 - 11 nursing floor staff came in to greet me and see what comfort measures I may need. I was quickly evaluated for Therapy the next morning and promptly began treatment. Within just a few days this amazing team had me off my oxygen and walking safely and steadily, thus, I was able to go home with confidence. I would highly recommend this facility and team . I am forever grateful.

Mary Reynolds 7 years ago

Experiencia fantástica: It is with great pleasure to let the world know that I've been dealing with Broward Nursing and Rehabilitation Center since June 2013. My husband was a patient there for rehabilitation and later he was a resident until his demise on August 1, 2014. I was also a patient there for 5 weeks after having a knee replacement. Which was good for me because I got to visit my husband on a daily basis. My mother has been a patient there at least 5 times, with her latest stay from October thru November 23, 2017. The staff at this facility are very professional, caring, and would do what ever it takes to make their patients and guest feel at home. I can truly say that this is the place I'd recommend to anyone who is in need of rehabilitation or a permanent stay. The physical therapist are excellent. Especially Bancroff (if I spelled it right), and Charmaine. The nurses that I know by name: Tracy, Sabrina, and Chic. The CNA's are wonderful. To name a couple: Jasett, Linda, and Shirley! Everyone that my family and I've came in contact with are such loving, caring individuals. I don't remember or know everyone's names, but they are all special to me. The entire staff! Keep up the great work everyone. This is something I think the world should know because you always hear the negatives and not the positives. I love you all! Be blessed! Sincerely, Mary Jane Reynolds

Benjamin Sugarman 8 years ago

Experiencia negativa: They allow the staff to smoke cigarettes in the courtyard right next to the patients. The halls even smell like cigarettes.

MeiMei 9641 8 years ago

Experiencia negativa: My grandmother was placed here after a major stroke and loss of mobility in her left side. The nurses refuse to feed here, leaving her food to sit while she sleeps. They don't walk her up to sit or socialize. She has open wounds on her arm and they don't bath her so she is filthy. Her teeth are rotten because the refuse to care for her knowing that she can't move. It is terrible and extremely abusive. Even the head nurse doesn't care, rolling her eyes when things are mentioned.

Michael Osgood 8 years ago

Experiencia negativa: Beware I spent about one hour and half ringing for service. I could not get any service what so ever, all my belongings were sitting in the room scattered on the floor. I have c.o.p.d. and just got out of the hospital from open heart surgery. There was no oxygen set up ,accept a etank, they said they would have to find a oxygen machine and clean it up then bring it in. it was very warm in the room with only a fan ( a good place to raise bacteria ).I asked them to plug in my bi-pap machine that I use to help me sleep as well as to help me breath. They said in 10 minutes, hour and half later still not plugged in, they said that I only need it to sleep, they are so wrong, that machine had saved me many a time to catch my breath. At that point I decided to get out of there as quick as I can, they told me if I left that my insurance would drop me. They wanted me to sign a blank release form, no way. I had my friend pick me up and I got out of there as fast as I could. How and why do they have a license to operate, I don’t know. They should be closed up.

Broward Nursing & Rehabilitation Center

Thank you for your feedback regarding your brief stay at our facility. Our care goal at Broward Nursing & Rehabilitation Center is to provide our residents with good customer service, quality of care that is delivered quickly, and positive care outcomes with the goal of our residents going back home. We have reviewed your admission to Broward and are utilizing your feedback so that we may improve our facility admission process with our Licensed nurses. I would like to thank you for speaking to the facility staff this past week about your stay here and your follow up care. We were pleased to know you are doing well and that you followed up with your community physician. Again, thank you for your feedback.

Natalie Jones 8 years ago

Experiencia fantástica: Thank god for them for taking care of my mom love you guys good job

Melissa Makley 8 years ago

Experiencia fantástica: My mom has been at Broward Nursing for 1.5 years. They have taken very good care of her and treat her like one of their own family. I have no idea where some of these reviewers are saying that the nursing staff refused to feed the their loved one as I have witness the nursing feeding all the residents that are not able to feed themselves all the time. they take care of my mothers hygiene needs daily. I highly recommend this facility based on my own experience of going there on a weekly basis to spend time with my mother. The nurses are very attentive and caring.

Brenda Johnson 9 years ago

Experiencia negativa: My mom in there going on a week now she in so much pain and can't see no doctor only the nurses why the doctor not checking on her am very disappointed

victora 9 years ago

Experiencia negativa: My mom was transferred from the hospital here for a bed sore for a week she was OK for a few days then s week goes buy she gets worst she ain't talking right looking like she half dead goes there with one infection leaves there with two I saw the reviews ,b4 they sent her there trusting them and wondered why my mom was screaming for me not to leave when I left.... number one my mom has bad legs that have been kriss crossed for a long time and physically therapy straighten it out with out my permission I told them not to straighten her legs out cause that will cause to much pain And they did it anyways and she was in distress back to the hospital she goes! And if she don't get better its gonna be a problem!!!!!!!!!!!!!

Krystal Williams 10 years ago

Experiencia negativa: my mom was here and she hated it.. they are rude to others.. they dont pay attention to there patients.... they sit the patients that unable to move around, stuck in the room all day. this is a place i would recommand for anyone that love there mom or dad.... i had to move my mom out of that facility...

Broward Nursing & Rehabilitation Center

At Broward Nursing & Rehabilitation Center we take pride in swiftly responding to any and all concerns that are brought to our attention. Unfortunately we have not been able to find your Mother’s record using the information available to us in your review. The Administrative staff at Broward Nursing & Rehabilitation Center makes a point to meet with each and every resident to assure that any and all concerns are addressed. However we can only respond to issues that are brought to our attention when they occur. It is our primary goal that all of our residents are comfortable and well attended to, in order to experience a productive and beneficial stay in the facility. We are committed to providing the best care possible. Please call me at the facility phone number listed above so that we can first confirm that you are reviewing the correct facility and then investigate any issues that may have occurred.

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