Spectrum Spine & Sport Physical Therapy

Spectrum Spine & Sport Physical Therapy
Mercy Rd 3485
85297, Gilbert
(480) 963-2400

Horario de apertura

  • Lunes: 7:00 AM – 7:00 PM
  • Martes: 7:00 AM – 7:00 PM
  • Miércoles: 7:00 AM – 7:00 PM
  • Jueves: 7:00 AM – 7:00 PM
  • Viernes: 7:00 AM – 7:00 PM
  • Sábado: Closed
  • Domingo: Closed

Spectrum Spine & Sport Physical Therapy: Opiniones

4.9/5 (77 Opiniones)
Ram Pulaparthi 1 year ago

Experiencia fantástica: I'm getting excellent care here and the people at the facility are warm and welcoming.

Ronald Jass 1 year ago

Experiencia fantástica: Excellent staff and treatment plans. They take the time to listen and adapt to your needs. I would highly recommend using them.

Will Humphreys 2 years ago

Experiencia fantástica: I tore my meniscus and had to go to the best. As a physical therapist my self, I was able to do research that most people can't do to find out who the best of the best was. Spectrum PT is 100% the best! I was blown away by their friendliness, knowledge, and results. If you are even wondering IF you should go see a PT, stop and go to Spectrum. I love those guys!

tee hoek 2 years ago

Experiencia fantástica: Staff is great!

Beth 2 years ago

Experiencia fantástica: Everybody was great

terry ratsack 2 years ago

Experiencia negativa: Been to a few physical therapy offices. This one is the worst. Stay away

John Zuccato 2 years ago

Experiencia fantástica: Professional, knowledgeable and instrumental in putting me back together

Krystal Patel 2 years ago

Experiencia fantástica: Great physical therapy experience. Professional and high quality client care. Highly recommend.

Awaken With Joy 2 years ago

Experiencia fantástica: New to the facility. Very pleased with the service the attitude and the end ambience. Bobby, my physical therapist is excellent will return.

Celine Sabo 2 years ago

Experiencia fantástica: A superb team of PT specialists here who provide caring, effective treatments and solutions. The aqua therapy was extremely effective.

Thomas Drexler 2 years ago

Experiencia fantástica: Stacy, Angela and their supporting staff are wonderful. You'll not find a more knowledgeable, caring and professional PT experience anywhere else!

Cindy Burns 2 years ago

Experiencia fantástica: I felt the therapist really listened to me and had a good plan of treatment. I have enjoyed every visit. I'm really enjoying the aquatic therapy.

Rory Baysinger 2 years ago

Experiencia fantástica: An extremely excellent experience each time. Dr. Billyard helped clarify the exercise purposes and pointed me in a direction to incorporate equipment that I already had at home. She came highly recommended by a very good friend who was right on the money about her expertise and ability to help.

Jen Harper 2 years ago

Experiencia fantástica: I spent the better part of 8 months in treatment, first for a suspected condition and later for recovery from a meniscus repair. Bobby did a great job of tailoring exercises to my needs at each stage of recovery. He knew how to safely throw challenges my way, which I also appreciated. I gained useful insight into how to maintain strength, stability, flexibility, and range of motion moving forward. The office staff was friendly and helpful, and I felt that my time was respected at this practice. I hope I never need their services again, but I won't hesitate to use them should the need arise.

Vicki Blake 2 years ago

Experiencia fantástica: I've had a very positive experience here at Spectrum. Aqua therapy with Mike and Angelica has been a terrific help to improve my mobility. And my work with Bobby has improved the strength in my leg. I've always felt that they really cared about me and getting me back on track with my life. I can't thank them enough for all that they've done for me.

Debbie Scott 2 years ago

Experiencia fantástica: PT consult was informative and not rushed, he answered all questions. I felt the evaluation was specific to me and took into consideration my personal goals. All the staff including receptionist are welcoming and friendly. The treatment area is a calming environment.

Karen Z. 2 years ago

Experiencia fantástica: I am so grateful for having found Dr. Stacey Billyard! She is very thorough and knowledgeable. I had low back pain as a result of a few hip surgeries I had years ago. The physical therapy I received has made a very positive impact on my life.

LaurieAnn Huntzinger 2 years ago

Experiencia fantástica: This facility has the friendliest staff. They have multiple staff to assist with your therapy. They have a very nice pool for aquatics therapy and the training staff Mike is very friendly and funny too. Makes the treatment not so boring.

Bert Hustad 2 years ago

Experiencia fantástica: NO more pain! And educated to prevent it in the future!! Adam and the entire staff make you feel welcome and supported at all times. They sincerely care about the patient's recovery and use all their expertise to help the patient get better as soon as possible. They work together to make sure all of their patients get the assistance they need to complete their therapy. I looked forward to the sessions. They also customized my therapy to help me recover faster. Great experience.

FRED MEYERS 2 years ago

Experiencia fantástica: I had a painful ruptured disc (3-4) in late April 2014. My spine doctor prescribed physical therapy and up to 3 epidural injections. I began therapy at a "recommended" PT office and I had three sessions. I wasn't satisfied and I switched to Spectrum Spine and Sport which I found to be very professional. Unlike the previous office, the office was immaculate with excellent sanitation practices. Pricing was fair and less costly per visit. Cots were wiped down between patients and pillows are turned to indicate they were not used. The office is well equipped and I worked with several personnel initially and then I was assigned Crystal, an asst. PT. Crystal and the staff was patient with me and after numerous sessions, Crystal made my back muscle pain go away. I continue to do daily prescribed back exercises to strengthen my back I recommend Spectrum for your P. T. FRED MEYERS

Paula Stulgo 2 years ago

Experiencia fantástica: Bobby is phenomenal!!!

Jeanette Carroll 2 years ago

Experiencia fantástica: We have gone to Spectrum twice, once for my 12 yo daughter and for myself. Will is an amazing therapist who really listens to your concerns and tailors your treatment to what you need in your daily life. I went from so much pain and not being able to move my shoulder to functional in a matter of 2 months. All the staff is so nice and a fun place to be. Highly recommend!

Lenore 2 years ago

Experiencia fantástica: Excellent shoulder work. I was almost frozen, again, and they quickly worked to get my range of motion back & prepare for surgery. A special thank you to Will & call out to Dillon. Amazing team that Stacey manages there.

Phyllis Bergo 2 years ago

Experiencia fantástica: Everyone is very kind, helpful, & knowledgable. A well run clinic that gets results.

James Groat 2 years ago

Experiencia fantástica: Bobby is great. He asks questions and explains thing in a way they make sense. Exercise regiment he has you on works!

Joan Pierskalla 2 years ago

Experiencia fantástica: Awesome. everyone is professional, friendly and focused on me receiving the best care. The physical therapy I have received is life changing!

Christopher Hoerchler 2 years ago

Experiencia fantástica: My experience at Spectrum Spine & Sport Physical Therapy has been nothing short of incredible! I had a full knee replacement. In spite of participating in physical therapy elsewhere, at 5 weeks post-op, the knee had to be manipulated under anesthesia. Again, while participating in physical therapy elsewhere, I suffered a torn quadriceps on the surgical leg while bending the surgical knee for measurement. I spent 5 plus weeks completely limited from exercising the surgical knee whatsoever while the quad healed. I then switched to Spectrum Spine & Sport Physical TherapySportStacey Billyard has been my physical therapist. Her professionalism, knowledge, and expertise, has completely turned my recovery around in three sessions. She has listened to me and tailored my physical therapy to my specific needs and issues. She has loosened my quad and again in three sessions, has my knee bending to 100 degrees, with great care, firmness without pain, and without forcing it. I now look forward to my physical therapy instead of dreading it. Due to Stacey’s knowledge, care, and touch, I am making real and tangible progress with each session. Stacey Billyard and Spectrum Spine & Sport Physical Therapy have my highest recommendation. She and the the staff are simply amazing.

Ed Bergo 3 years ago

Experiencia fantástica: My experience with Spectrum goes back a year or so. Each session has been most helpful.

James Dillard 3 years ago

Experiencia fantástica: Spectrum Spine & Sport is both a competent physical therapy clinic but even more importantly..ethical. So impressed with the integrity in how they track and bill insurance companies for services rendered. If a PT spends 30 minutes with you...they bill 30 minutes with the balance of service thru a PT Tech at the Tech rate. I can have confidence in a company like that!! My PT, Will Hanson, is an elite therapist. Technically gifted across musculoskeletal systems but even more so, innovative in its application. I was hurt playing pickleball. After making progress, Will transitioned the rehab protocols to pickleball movements, even taking me outside with paddles and ball to assess progress before returning me to play. Can't state enough how competent, professional and caring he is. A great reflection of the staff at Spectrum. Highly recommend!!

June Parks 3 years ago

Experiencia fantástica: Very professional and knowledgeable about the work that they do. Receptionist is very polite and understanding when you can’t make your appointment. Just a great place to go for therapy. I really enjoyed my time there.

Gary Stapley 3 years ago

Experiencia fantástica: Stacy is extremely knowledgeable and experienced and delivers great service. Also a nice atmosphere in which to Rehab.

Steve Pass 3 years ago

Experiencia fantástica: I have had many surgeries and because of that I was extremely weak in my legs and arms since going to Spectrum and working with the therapist there the strength of my legs has increased dramatically. I am better on my feet, and I feel 100% better than I did, everyone in this office is extremely professional, kind and caring. If you need therapy, Spectrum is the place to go to.

Patty King 3 years ago

Experiencia fantástica: I would definitely recommend Spectrum PT. The entire staff works well together as a team, and everyone is friendly and helpful. It took a while for me to see any results, but with time and patience I have seen an improvement. Bobby is great to work with and is willing to keep trying different exercises to find what works. He's very patient and willing to answer any questions that I have.

Donna Breault 3 years ago

Experiencia fantástica: Stacey is great! I am receiving excellent care for my back and hip!

Rosemary Schroeder 3 years ago

Experiencia fantástica: Great place to go. Knowledgeable, friendly, professional.

Mackenzie Shelton 3 years ago

Experiencia fantástica: Very professional and welcoming.

Mike Malta 3 years ago

Experiencia fantástica: great personal care

Martin Kvasnicka 3 years ago

Experiencia fantástica: Incredible experience, pain relief was almost instantaneous.

Len Stup 3 years ago

Experiencia fantástica: Fantastic care by a great staff.

Willie Holton 3 years ago

Experiencia fantástica: Very good helpers nice people thank you all.

Reaper Ezekial 3 years ago

Experiencia fantástica: Bobby and the rest of the staff have been a great help to me with my knee problems. I would absolutely recommend this clinic without hesitation.

Diana Simmons 3 years ago

Experiencia fantástica: This facility is great the staff there is very professional and knowledgeable and shows interest in your needs they explain what they are doing and why. The therapist Billy, Mike and Angelica that worked with me are awesome.

Micaila Mooney 3 years ago

Experiencia fantástica: Working with Will and the team at Spectrum was such a great experience! I couldn't believe how effective the exercises were, and how quickly I started seeing improvements.

Paisley Grayson 3 years ago

Experiencia fantástica: Love Aquatherapy!!! So much easier and less painful than conventional dry land physical therapy. Pool is at 82 degrees. No shock to the system or muscles. Therapists and staff are caring. Highly recommended!

Brad Casarotto 3 years ago

Experiencia fantástica: I seem to get banged up alot! On that note. This is the only place I'll go to get fixed. The therapist here are 100% AWESOME!

Bruce Toler 3 years ago

Experiencia fantástica: had therapy on my knee and will be returning for more after my shoulder done. very friendly and helpful in getting me going again.

John Jew 3 years ago

Experiencia fantástica: Over the course of the last 10 years or so, I have received PT at four different facilities. Of these, Spectrum is clearly the best. The evaluations by Stacey were very thorough and she spent more time exploring my issues than all the others combined. I feel that therapy sessions were more individually designed for me than I had previously experienced and that the therapists seemed sincerely interested in my progress and concerns. Highly recommended!

Takashi J. Makiyama 3 years ago

Experiencia fantástica: Friendly conversation about what is problem, and setup the exercise methods including massage to the pin-pointed problem area. I feel very comfortable to listen and perform the exercises. I feel already it is getting better in a week. Thank you.

Cheryl Silverstein 3 years ago

Experiencia fantástica: I’ve been an aquatherapy patient at Spectrum Spine & Sport in Gilbert, AZ, for over five years and I wouldn’t go anywhere else! I have chronic lower back pain from a 1997 severe spinal injury that I have refused to have a fusion surgery for unless I’ve tried everything else. Aquatherapy at Spectrum has been instrumental in improving my muscle tone and overall strength, has caused much needed weight loss, and has allowed me to put my rolling walker away for good! My overall core strength has improved considerably and I no longer walk hunched over to relieve lower back pain. The staff at Spectrum are always pleasant, very accommodating, and are very knowledgable about what is required for me to meet my goals of being able to continue functioning at as close to 100% as possible. As a long term patient, my therapy is intense and includes great workouts that include cardio exercises. This photo is from the very early days…although I don’t have a current photo, due to privacy of other patients, I am now about 40 lbs lower than this picture. From the support staff up to the owner, I have great respect for each and every person I’ve dealt with during my 2-3 times weekly appointments, with extra appreciation for Alex/Kelly/David/Stacy and the ever so sweet Halle!

Cheryl Leach 3 years ago

Experiencia fantástica: All of Spectrum's therapists are professional, competent and compassionate. I have used their services many times, always with a good result.

Roxana M 3 years ago

Experiencia fantástica: Came in for Physical Therapy after major back surgery. Joe and Kade were attentive, listened to my concerns and tailored a treatment plan to my needs. We are still working on getting back to 100%, but we are making progress. I recommend Spectrum for anyone’s physical therapy needs as you will be treated with patience, kindness and compassion, and your specific needs will be addressed! Kade is the best technician to work with!!

Kathleen Severson 3 years ago

Experiencia fantástica: Getting ready to start week two of therapy. Everyone here is friendly, knowledgeable and competent!

John Walker 3 years ago

Experiencia fantástica: I had three sessions and highly recommend Spectrum. Bobby is my physical therapist and he is great. I was recently diagnosed with arthritis and tendonosis in my hip. I also have a long ago diagnosed back issue. Bobby took the time to listen to my pain history during the initial consultation and developed an exercise program aimed to alleviate the discomfort. In follow up sessions, he added new exercises and revised others. All of this has helped in stretching the area out. I will continue to do the exercises at home and believe it will lead to reduced pain and get me back to doing everyday activities most of us enjoy. Bobby also suggested I may want to follow up with an orthopedic doctor regarding my back issue.

hope marino 3 years ago

Experiencia fantástica: I have been there three times. And every time I have been there they showed nothing but caring. Trying to help me in every way they can. Thanks

Doctor Andrew 3 years ago

Experiencia fantástica: For the past three years, I've had to use their services for a number of joint (hips and knees) and spine (neck and back) situations. When I rate/assess facilities and services I look for the big three: competence - do they know their job; professionalism - do they treat patients with care and respect; and facilities & equipment - do they have the requisite equipment and are they properly maintained. For Stacey and her SS&SPT staff - every staff member demonstrates care, compassion and competence flavored with respect, dignity and professionalism. Furthermore, her facility contains cutting-edge equipment and they practice the latest techniques to better assist the patient toward recovery. Special "shout-outs" to Stacey, Angelica and Kelly and to Rhonda at the front desk! SS&SPT rocks!

Jim R 4 years ago

Experiencia fantástica: Spectrum Spine & Sport (S3) is by far the best PT practice I’ve ever been treated at, and I’ve been been to many. The facility (with a pool) is top notch, very up to date in terms of equipment, layout and cleanliness. But more importantly, the staff at S3 are all, without exception, very friendly, positive, motivating, professional & highly competent. I’m treated twice weekly there and can honestly say, those visits end up being a high point of my days. I would highly recommend S3 to anyone needing PT.

Larry Rennie 4 years ago

Experiencia fantástica: Kelly, Joe & Mike have been great

Elizabeth Fougnies 4 years ago

Experiencia fantástica: From the time you walk into Spectrum until the time you leave, everybody is friendly, polite and courteous. Appointments are right on time, treatment is working!! What more could you ask for!! I would recommend Spectrum to all my family and friends!!

Roger Nelson 4 years ago

Experiencia fantástica: I have always received high quality, professional, and friendly care from Spectrum Spine. All of the professional staff are very knowledgeable and personable. The office staff are terrific as well. I highly recommend them.

Steven Fritz 4 years ago

Experiencia fantástica: After approx 8 weeks of Physical Therapy for 2 lower back surgeries and a long recovery, I went to one location with no results. I was sent to Spectrum for Aquatic Therapy. After 7 visits, my pain levels in my back have dropped to almost 0, my increased flexibility has surprised me and the strength in my legs and lower back has increased drastically. Before coming to Spectrum, I was concerned I would have to live with the pain and weakness in my back and legs. Now, I am confident my quality of life will be much better than it was on my first visit.

Chuck Shields 4 years ago

Experiencia fantástica: Extremely nice, knowledgeable, and friendly people. Whenever given a choice for physical therapy I choose here, even if it's farther away from home.

Kathy Johnson 4 years ago

Experiencia fantástica: I had a total knee replacement in the beginning of March and take my therapy at Spectrum. The staff truly cares about each and every patient. The therapist always asks me if the exercise is to hard, am I in pain or is it okay. They make sure I'm capable of doing the exercise at the moment. They all check on me and encourage me on. When my session is finished I always hear what a great job I did. I would never go anywhere but Spectrum for my therapy. I look forward to my sessions because I know I'm going to be okay in the end.

Michelle Smith 4 years ago

Experiencia fantástica: My experience at Spectrum Spine and Sport has been outstanding and I especially want to thank my Physical Therapist Joe Phan for getting my shoulder operational again and for being an all around great guy!! Hunter has also been incredible and makes sure I do all of my exercises correctly and is always fun to talk with!! The front office ladies have been very nice as well and have made scheduling a breeze. I am truly thankful for the progress I’ve made with my frozen shoulder and I appreciate working with such a great team!!

Carol Ann Boyd 4 years ago

Experiencia fantástica: Spectrum Spine & Sport gets you results! The therapists are experienced, knowledgeable and caring. The environment is professional, yet friendly. They helped me rehab my knee and my shoulder. I thoroughly enjoyed working with these professionals and was very pleased with my results.

Amanda Klosterman 4 years ago

Experiencia fantástica: I absolutely LOVE Spectrum Spine and Sport! They truly care about helping you and are always asking for feedback to make sure they are being effective. Water therapy is by far my favorite way to strengthen my muscles without causing too much strain. Highly recommended Spectrum!

Amber R 4 years ago

Experiencia fantástica: Thanks Stacey, Cade, Kelly, and Halle! Great results following my husband’s total knee replacement! We Love this group of professionals.

WesPhly 4 years ago

Experiencia fantástica: These guys, and gals, are very well versed in their work and treatment. I am expecting big gains from them!!

Taylor R. 5 years ago

Experiencia fantástica: Each and everyone one of the staff are awesome! Super helpful, kind, personable, patient and knowledgeable. My favorite part is the massage I get before I jump in the pool (with jets!) for my therapy. I highly recommend Spectrum Spine & Sport to everyone!

Taylor Ray 5 years ago

Experiencia fantástica: Each and everyone one of the staff are awesome! Super helpful, kind, personable, patient and knowledgeable. My favorite part is the massage I get before I jump in the pool (with jets!) for my therapy. I highly recommend Spectrum Spine & Sport to everyone!

JH Ashworth 6 years ago

Experiencia fantástica: I highly recommend Spectrum Spine. They provide professional care specific to your needs. The aqua therapy component of treatment was so helpful in my recovery. Everyone is incredibly friendly as well. I’ve been to physical therapy multiple times over the years and this was by far the best experience.

Spectrum Spine & Sport Physical Therapy

Thank you so much! We really appreciate your kind and thoughtful comments.

Summer Fletcher 6 years ago

Experiencia fantástica: Couldn’t have gone to a better physical therapy clinic than Spectrum Spine! I have been there 3 different instances and each time I went I received phenomenal care. All of the techs were great and knew what I needed and were patient with me. Stacey is an amazing therapist who suited my therapy perfectly to my injuries. I felt very taken care of and most of all, they got me back to full functioning, being able to do all the active things I love to do. You won’t regret going here!

Spectrum Spine & Sport Physical Therapy

Thanks for your positive feedback and kind comments!

SSG Atomic Dog 6 years ago

Experiencia fantástica: The VA pays for me to receive therapy here. Because of pain and PTSD i dont leave home very often, but i truly look forward each week to going there for treatment. ive never been to a company where every single employee is absolutely fantastic! Jen, Joe and Alex, thank you 3 for always being so helpful!

Katie Bentley 6 years ago

Experiencia fantástica: I went to spectrum spine and sport to help relieve some numbness and pain symptoms from a rear ended auto accident. I never had to wait in the waiting room longer than 5 minutes. The techs were all kind and knowledgeable and Stacey was an amazing PT. She tried all different kinds of therapy on me to find what helped me feel the best. I was very impressed with the cleanliness and professionalism of the office as well. I will definitely be referring family and friends here!

Spectrum Spine & Sport Physical Therapy

Thanks for your comments! We strive to provide the highest quality care to our patients and we appreciate your feedback.

CW W 6 years ago

Experiencia fantástica: I was very pleased with my treatment with this clinic. I loved the pool! My low back is totally better and that is a miracle .

Spectrum Spine & Sport Physical Therapy

Back pain can be hard to live with and we are so glad you don't have to anymore. Thank you for your kind words!

billy davenport 6 years ago

Experiencia fantástica: I completed physical therapy at Spectrum Spine and Sport in their Gilbert office. My therapist was Carl. He did a wonderful job. He clearly explained my treatment and took the time to explain the details of my condition and the potential for an improved condition. I felt very confident in the level of his skill. The receptionist was polite and friendly. They were very accommodating in scheduling appointments. The other staff was respectful and professional. Overall, my treatment was very effective and everything was first rate at this office. I would recommend them to a friend.

Spectrum Spine & Sport Physical Therapy

Thank you. We appreciate your positive comments!

Diane Johnson 7 years ago

Experiencia negativa: On my initial visit I had the therapist pretty much tell me that my chronic pain was all in my head. Then in the pool area there's only one person that comes dressed to go into the pool to help. The other two gals do not come dressed for the pool. And there was a few times where I had to put my own weights for decompression in the pool because Alex wasn't there and the girls don't go in. Which made it very difficult considering I suffer chronic back pain.

Spectrum Spine & Sport Physical Therapy

Hi. Thanks for your feedback. HIPAA regulations restrict the ability to appropriately respond to online reviews with specific information. However, we are happy to address concerns of the public generally for the benefit of others.Pain, especially chronic pain, is very complex. We try to address all aspects of pain as needed in order to maximize the best outcomes for our patients. In no way do we ever feel that a patient's pain is "all in their head", as pain is caused by many factors, including structural changes (i.e. degeneration of joints, weakness of muscles, and impingement of nerves just to name a few). However, the latest scientific research has shown that patients who are in pain may also be apprehensive to perform certain movements or exercises that are necessary to address the true source of the pain. Research has also shown that proper education and training helps patients to be less apprehensive with specific movements and to have better outcomes with treatment.In our aquatic center, we always have a licensed provider dressed out and in the pool or ready to enter the pool to offer assistance. We also have additional providers that remain on the pool deck because oftentimes it is easier to view proper exercise form and technique from that vantage point. Our therapists provide one-on-one care that is individualized for each patient’s specific needs.When weights are applied for purposes of decompression, there is always a therapist available to apply the weight. In some instances however, the patient may choose to apply a light weight themselves after it has been provided by the therapist.

Mark Hinde 10 years ago

Experiencia positiva: Front desk staff was horrible. Had to reschedule daily and kept daily the days of the month wrong. I sat in the lobby as my mom received care which was adequate but I see desk staff make numerous similar mistakes, talk about patients, and make inappropriate comments. We canceled any future appointments to go elsewhere. Very unpleasant and even heard arguing with each other regularly. I would not recommend.

Spectrum Spine & Sport Physical Therapy

Mark,We enjoyed working with your mother and we appreciate your feedback. We take pride in providing the highest level of customer service. Your concerns have not been reported before in over 7 years of business and numerous surveys, so I personally took your complaints very seriously and conducted a thorough investigation into this matter. We strive to provide a positive and professional atmosphere. Our patients become like our family and our goal is to treat them with the utmost respect.Your mother's scheduling requirements were rather unique - she required four consecutive appointment slots on each day to address her condition, when most individuals only require only one. This was why the first physical therapy clinic she chose to attend recommended she seek treatment with us instead - because we do our best to accommodate our patients and give them the time they need. As a result of this unusual scheduling requirement, there were two occasions at the beginning of her treatment when we needed to adjust her calendar to ensure she received the best quality care. This resulted in an inconvenience to her (and you) and l apologize for this.Again, I appreciate your willingness to bring this matter to our attention. This incident has helped us to improve communication between the therapist and the front office so our receptionist is more aware of unique scheduling circumstances at the first appointment. This has also given us the opportunity to provide training to our new receptionist to ensure that our policy on professionalism is being adhered to.I am thankful that your mother took the time to discuss her experience with me and to allow me to apologize personally. The invitation I extended to you to do the same still stands – your mother has my personal email address.

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