Pediatric Therapy Services

Experiencia negativa: An extremely unprofessional establishment. I was kicked out of my son’s scheduled appointment for wanting to file a formal grievance against one of their supervisors. The clinical manager kicked my son out for his scheduled appointment all due to simply wanting to file a grievance. The front desk with long brown hair was extremely hostile towards me from the beginning when asking the information I needed. She didn’t go get the manager until I got on the phone with my attorney that then the manager finally came out and was just dismissive. Extremely patronizing and condescending. Sarah found it appropriate that a supervisor Alejandra would go into a child’s scheduled appointment to have personal check in with the mom and had nothing to do in regard to my son’s treatment. That is my concern and is invasive and unprofessional especially since she is a supervisor. And myself and this supervisor just so happen to know each of her outside of the clinic and the supervisor wasn’t very friendly to me. We were neighbors for 6 years. That is what makes my grievance a bit different. And I was trying to communicate that for the Sarah the clinical manager to just disregard anything and for us to just leave as we were the problem. We leave, as the clinical manager requested as my son was becoming visibly upset. I go back to the establishment to ask for the information to file a formal grievance as my attorney told me do go back up and obtain for the owner to come out and tell me I need to leave for simply asking for information. They really need to be trained in communication and professionalism when communicating about grievances and when those conversations take place and not to be done in front of the child during a scheduled appointment to tell them to leave. My son is hurt and confused as to why he was treated like that for simply me asking question. And that is how he observed it as well. We will never go back And have notified insurance companies and HIPPA along with BOLI.

Experiencia fantástica: My son has done so much better with everything since attending

Experiencia negativa: This a message for parents: do not waste your time here. We did a PT evaluation in Gresham, then sent to Clackamas three weeks later to meet with someone new again, only to be told at the end of the appointment that getting weekly PT is hard and that I needed to call in multiple times a week “to be a squeaky wheel” otherwise I will be pushed to the bottom of the wait list where “many are forgotten”. The PT didn’t look at my sons chart from his evaluation, didn’t even know he was blind when we started the appointment, and then proceeded to handle him with such little compassion that he was screaming like I’ve never seen before. And we are currently in PT/OT at other places, so this isn’t his first rodeo. Their communication is so bad that I never had any understanding of next steps until they wasted my time through the appointment. This place is clearly run very poorly, the staff is overworked, the rooms are dirty, hair on the toys. They shouldn’t be taking new patients bc they can’t give them appointments. Don’t go here.

Experiencia fantástica: I was nervous with so many negative reviews, but I have had a fantastic experience! Therapist is kind and helpful, front desk is great, and scheduling has all been breeze. I’m glad I got connected with this place for my daughter’s physical therapy needs!

Experiencia negativa: Therapist was great, very kind and helpful. Front office is terrible with communication. Tina, in the insurance and billing department is extremely rude. They had me over pay by $155 until they could verify my insurance. Then I had to call and ask for a refund after I called my insurance to verify. They never called me to tell me they verified my insurance and they owe me a refund. And I've called twice asking for a refund and still haven't received it. Once again I'm doing other peoples jobs for them. It's unfortunate that the office workers are rude and unprofessional because I truly think the therapists want to help the kids.

Experiencia negativa: Extremely unprofessional.

Experiencia negativa: Called to make an appointment for my son with a referral from his doctor and i told her what insurance he has and she put me on hold just to transfer me to a rude lady to tell me that they didnt accept his insurance and to call the state and change it. Just rude. Horrible experience.

Experiencia fantástica: My son and I love it here. He has been going for 4 years now and is meeting averages in speech for his age for the first time in his life!

Experiencia fantástica: Great experience love the front desk and services . Great teachers as well,my daughter loves it here

Experiencia fantástica: My daughter Dagny has received therapy services for the last 3 yrs and loves her speech therapists! The therapist are sweet and make it fun, so she doesn't get tired or bored. It's a great place I highly recommend!

Experiencia fantástica: My child has been going to this clinic since 2017. The front desk staff are so sweet, and friendly. My little one feels at home and prefers when I wait downstairs while they do therapy upstairs. Every therapist she has worked with, has been awesome.

Experiencia fantástica: I have been coming here for 2 years and I love the staff. The front desk is amazing! Laura, Becky, Tina and Carlos are very helpful and try to accommodate to my schedule. Kyle, Taylor, Emily, Kari, Dani, and Mackenzie are my favorite therapists.

Experiencia negativa: They were really mean I regret coming here

Experiencia negativa: Recesionista muy grosera el lugar me recomendaron porque era bilingue pero ni si quiera me dejo desir mi nombre

Experiencia negativa: I called to schedule my apt and the office did an insurance verification - great news for us, insurance would cover it all except $20 dollar copays. First visit was mediocre with the office girl, payed my 20 dollar copay, the office gal took my insurance card and made a copy (and never gave it back.) The experience with the doctor was great, she did her examination and recommended more visits. Second visit, I was given an extremely detailed summery of her mobility and exercise tips to do at home. I was very impressed with the doctor. Although, we didn’t get asked to pay a copay the second visit - I was confused but didn’t ask why. I also asked for my insurance card back since Carlos had called me to let me know they had it at the office. The girl “couldn’t find it,” and she’d have to call Carlos, who didn’t work at that location to see where he misplaced it. I was annoyed, but whatever. After 3 more visits and no further co pays and still a lost insurance card, I get a bill on 8/28/20 for $492, due on September 1st. Umm, excuse me? The office girl showed zero remorse and told me that I signed something saying that accuracy isn’t needed in insurance verification, and to call her manager, Carlos, for further questions. I asked her if this is the same Carlos who lost my insurance card. I kid you not, her only response to that... “yes.” (Also, it seems like the billing staff knew after my first visit/co pay that insurance coverage had changed, since I purposely wasn’t asked for any more co pays. It was never once communicated to me until I asked about my bill.) I proceeded to call Carlos. He seemed really annoyed that the girl said word for word that he lost my insurance card, but “GREAT NEWS - I can either do payment plans for the almost $500, and that I have great insurance and my deductible is met.” Carlos also added, any insurance claims can’t be re-coded. I asked Carlos why nothing has been mentioned to me, and why I got a bill for $492, with a due date 4 days later. He sharply said “that didn’t happen.” I asked (literally) if he was saying I was lying. I had to pull up my first and only bill, and read it to him. After that, he got a bit quite and said he’d have to ask the billing specialist why that happened. I go home and look at my insurance and taaa - daaaa, PT is in fact covered, and I only owe copays, which now totals $60. This PT will be short lived and that I’m planning on not continuing once she’s walking, which is any day now. I’d rather pay $60 than $492. Anyone with a brain would rather pay less. I called the billing lady with this company - she also said it was suuuuch good news that my deductible is met, and paying the deductible would be cheaper in the long run. I told her this was coded incorrectly by my primary care doctor and I was going to have it fixed. She didn’t seem to agree that it was in my best financial interest to have it corrected - they all still don’t understand that my daughters needs are very short lived for PT. I had the primary care doctor input the right Insurance code and all is fixed - I now only owe $60 total. Even though Carlos basically said I couldn’t retroactive any codes, and the billing lady told me I’d be better off paying $492 haha For the 5th visit, we decided to go on a last minute trip out of town. I call the Gresham location on Saturday to cancel my Monday apt, since the HV location is closed on Saturdays. “Patience” told me, “weird, I see you’re on the calendar, but that your doctor isn’t working, and there’s no other available doctors.” I told her “well, I’m glad I didn’t go for this apt for no doctor to be available.” Patience was stumped but proceeded to tell me I wouldn’t get a no show fee since I cancelled in time. I asked for an email confirming that, since everyone except the doctors seem to be incompetent. Never got that email.. and luckily, I haven’t gotten a no show billed to me... yet. ^After all of that, I’m done. I can’t waste anymore of my time trying to do business with these people.

Experiencia fantástica: Since my girls have started therapy they have come long ways and they keep making improvements everytime they meet with their therapists who are wonderful. I have told many of my Friends who need therapy for their kids to come here.

Experiencia fantástica: Becca, Katie and Jamie are the best!! They have worked so well with my son and our family is forever greatful for them. Zaidyn loves going every week.

Experiencia negativa: Our first visit was an interesting one. The lobby was very loud and not welcoming for kids with SPD. The evaluator was sweet but the rest was very chaotic. We got signed up on a schedule for weekly visits, I was lectured on the importance of keeping the appointments, our first visit was cancelled because the therapist was not available/ill. After some thought and talking to my child, I decided to not go forward with therapy here. I called that day to cancel all following appointments and spoke to someone at the front desk. Since then, every week following I am still getting reminder texts for his appointments. I call every time and try to confirm cancellation. I'm sent to voicemail. No one calls me back. I am upset with the lack of communication and If I get a bill for missed appointments I will be livid. The service here is poor regardless of the great evaluator. It should not take upwards of 4 phone calls to confirm cancellation. Edited to add, even after stating that we did not want to continue services up to 6x. We are still getting phone calls for us to do zoom sessions!! Or now, to schedule services since things are opening back up. At this point it's harassment. Get organized please and educate your front desk.

Experiencia negativa: Staff schedules and cancels within (single digit) hours prior to appointment. Their reason? YOU made an appointment when the pool wasn’t available. I have spent 4 weeks (3 appointments made & cancelled) BEGGING them to offer appointments they won’t cancel (“Can you please have pool schedule in your hand when you make appointment?”. Their manager called to say I hurt the staff’s feelings (never said a curse word or raised my voice; just kept repeating that I don’t have access to pool schedule & insist that they use it to schedule & discontinue this pattern of cancellations). Her solution: no more services for your kid. I’ve asked them to put in writing that they refuse to service this child and why. Showing up for next appointment with my letter of what happened, filing with the Better Business Bureau and reporting them for violating American with Disabilities Act.

Experiencia fantástica: Really great staff no problems, very nice and understanding with schedules. My sons therapist is 100% awesome works great children. I totally recommend this for any parent for therapy

Experiencia fantástica: My daughter Katelynn is progressing alot.She really enjoys it.I l like the staff they are all friendly.

Experiencia fantástica: This office has gone above and beyond for our family. Missy and Kari are absolutely the best physical therapists we have ever used. We also use speech and ot and have had no problems. The office staff has been super helpful in figuring out insurance issues. The manager is very kind and seems to want what’s geniually best for the children. I’ll say this about the front desk staff as I saw there was a bad review about them. Scott has become a great friend to my son. He always takes time to give my son a high five and a few minutes of his time to make him feel important. Maraceli (Hope I didn’t butcher her name) has worked hard to make our schedule work together and always has a smile. I recommend pediatric therapy services.

Experiencia fantástica: Amazing therapist and beautiful facility!

Experiencia fantástica: Most awesome people ever

Experiencia fantástica: Atienden con mucha alegría y amabilidad, a sus pacientes. También sí tienes preguntas te ayudarán a responder con gusto.

Experiencia positiva: Friendly staff, great therapists. But not always good about informing of cancellations. I only say this as it's happened way too many times. Doing better tho. Very busy. Eek

Experiencia negativa: This therapy office cancels with us constantly. And the receptionist for this place has absolutely terrible customer service skills.

Experiencia fantástica: Excellent review, the place is very clean the therapist's really seem to know what there doing and are very friendly with the parents and kids.

Experiencia fantástica: Went here for PT for a torn meniscus. Staff is friendly and professional. My PT was wonderful. Only good things to say about this clinic. Would recommend it to anyone.