Portland Health and Rehabilitation Center

Experiencia negativa: If you are reading this and are the kind of person that stays on top of your family members' care, it will not be enough. This facility has dropped the ball so many times I won't have enough space on the review to write them all. From taking my father's belongings without even asking to my father having to physically call 911 for help because no one came to check on him when he had fallen on the floor with the door closed to his room and no attendant to check on him for hours. All they will do here is continue to apologize for every mistake and do very little to change the situation. My father is diabetic, and in one phone conference they were concerned about my father's blood sugar but when you are feeding my father pancakes and cream of wheat in the same meal it should be common sense that you are the problem. Even after changing his dietary plan, they were still giving him carb heavy food. My only recommendation for anyone who has a family member staying here because of the lack of options through Medicare is to make sure you are constantly on top of the staff, making sure they are following up with them. The constant lack of communication is what I kept finding between their staff. I felt on multiple occasions that if you didn't tell the staff what has happened or going on with your family member, they won't know or communicate it with each other. Lastly, you will expect to very seldom to ever have anyone answer the main line, especially if you are waiting to be buzzed in. If you have a choice in a facility that performs the care for your family member, I would not recommend this facility but if you are left with no choices, then I would highly advise that you are constantly staying on top of these people as they will not give the care that may be satisfactory to you.

Experiencia fantástica: I am a healthcare worker. I have worked in the health care field for 30+years. From hospice to one on one..I have worked at some pretty awful places. But last October I was placed in here after Knee manipulation surgery following a total knee replacement surgery.. They treated me wonderful. The Staff and cooks, administrators. All so welcoming.. They get busy like most and there is a wait for things.. But not a long wait..I know the business so I am patient even when I am in pain..I know they will come in and address all my concerns. .I never felt like I couldn't tell them what I needed. .It felt good knowing I was in such great hands..Now we understand we can't all be perfect 100% of the time.. But being a caregiver myself. . I know firsthand..It's hard work and you get very little praise. .So I say to the hard working people at this facility. Job well done. Thanks for your Service.. Sincerely Nathana Jordan. It was a pleasure staying with you guys.

Experiencia positiva: Bien

Experiencia positiva: Staff was always considerate. My mother died peacefully, here. She felt close to many of the workers.

Experiencia negativa: There are individual people who are exemplary, however they are let down by a larger organization that seems (at best) disorganized or incompetent. Very few of the day to day people you will meet will actually work for EmpRes and it shows. The contractors never take ownership, and you can push the call button at night and wait 30+ minutes for a reply. The facility is noisy during the day which isn't the most restful environment. TVs blare all hours of the day, a few of the longer term residents make disturbing noises at high vocal volume and pitch, and the seemly constant parade of loud wheeled carts and bins will really get on your nerves fast. But the toilet facilities. I swear the whole month I was in there the bathroom was cleaned maybe once, and far from thoroughly. It reeked of urine, and I had difficulty using it with the overwhelming smell. 4 or 5 people to one restroom seems very problematic even if you are attentive and the "users" make an effort. But with disabled and sick people you can't expect the best of them to keep a bathroom clean. Staffing issue here? Oh and food isn't great. It was cheap food mostly. And they couldn't quite figure out a renal appropriate diet for me. Every meal seemed to have potatoes. Some meals also had a fruit cocktail full of high potassium fruits. You want something to drink? Better hope you're trying to not drink citrus (not a renal safe juice) or have dairy (also not appropriate for someone on a renal diet). No alt milks. Sometimes the "alternative" meals aren't better. So basically not horrible, but far from even a 1 star hotel. Oh and I should add I picked up a nasty bedbug infestation on my most recent visit. Even after specifically requesting my bedding be given a thorough inspection I still came back home with the arachnid gift that keeps on giving.

Experiencia fantástica: I was sent to this rehab from the hospital. I am a hospice caregiver. I also work for the state. I have worked in caregiving for over 25 years. This place was excellent. They treated me with such kindness and respect. I have never been treated so good. I have worked in places and for agencies and none where like this. I would go back here for care any time. Thanks for your tender loving care of a fellow health care worker. Nathana Jordan

Experiencia negativa: Sorry these people are not skilled anything. They let my grandma gasp for air with oxygen levels in the 70's. Thru the night with breathing treatments that could only he done ever 6 hrs. The so called nurse said " we weren't sure if we should call an ambulance or not" thank God my aunt found her!! We had to call an ambulance to take her back to the hospital and they Didn't change her once in the 3 days she was there unless family asked them to and. Couldn't answer one question. Always "I don't know!"

Experiencia negativa: My mother has lost about 30 lbs and become weaker and less functional since Adventist Hospital sent her here for rehab after she fell in her home. They want me to pay $12,000 in advance for December! I am trying to find somewhere in SE Portland to move her to before this place kills her. The only reason this isn't one star is because one employee, Malcolm is such an angel.

Experiencia positiva: This places has a hard time keeping Employee. But they have very good Nurses and CNA'S who work really hard. There just always seems to be more patients then workers.

Experiencia negativa: Extremely rude staff that did not take care of my grandmother. It’s unfortunate this was the only facility we could find, but had to remove her after a terrible incident. This place needs to be shut down.

Experiencia positiva: The professional staff at Portland Health and Rehab is excellent — both skilled nursing and physical/occupational/speech therapy. A special shout out to the activities director, Dakota, as well. He is AMAZING! The missing star is what my mom reported as general disorganization and lack of communication among caregivers when they changed shifts, especially in terms of knowing where her clothes, support stockings, pajamas and personal belongings were. I can also verify that she sat in one chair most of the day and that I had to actively work with staff to keep her call button and phone within reach, her feet elevated, and to get her up and down out of her chair on weekends when PT was unavailable. We also experienced delays in discharge due to the sheer volume of patients being discharged — no fault of the discharge planner Tonya, who was also excellent, but rather the fact that the facility seemed overwhelmed and understaffed. With that said, I — as my mom’s daughter and POA — was accepting of the trade-off! Kudos Portland Health.

Experiencia positiva: The staff members are fine..the service here most of the time is good.

Experiencia fantástica: I have worked in healthcare for ten years, and must say Portland Health & Rehab is a fantastic facility. The staff are some of the most caring, compassionate, and dedicated individuals that I have had the privilege to work with. From management to the housekeeping staff, everyone is committed to making Portland Health & Rehab as wonderful an experience as being in a nursing facility can be.

Experiencia positiva: The team at PHR are very caring individuals that truly have the patients well being at the forefront of everything they do. My mother has thrived since moving there and I would recommend them to anyone.

Experiencia fantástica: I’ve worked for this company for 8 years, not only have I experienced hard working nursing staff, but exceptional, and fun managerial staff. They encourage a fun, light hearted atmosphere, offer benefits, and decent raises yearly. Please pay no mind to the bad reviews as they were left from disgruntled employees who left unprofessionally, and aggressively. I was not bribed, nor paid for this review. I just love where I work.

Experiencia fantástica: Great building! Amazing staff and management and a great place to work

Experiencia fantástica: I have worked for this company for years and numerous locations; this location is by far the best one I’ve been at. The staff is caring; things have really turned around with the new management!

Experiencia fantástica: This facility full of hard working people who want to provide the best care they can! I have seen first hand how they have fought the adversity of today's world, especially in nursing, and still show love and empathy for their residents.

Experiencia fantástica: I have worked here for a year and half. The building has drastically improved in regards to employee appreciation and patient care. It's a wonderful building to work in.

Experiencia fantástica: Portland Health and Rehab Center has a caring and dedicated staff. The staff and management work as a team to provide the best care possible for their residents. I highly recommend this facility for your loved ones healthcare needs.

Experiencia fantástica: I'm very proud of this facility and all the hard work this team has done during this pandemic!

Experiencia fantástica: Wonderful to have my grandma so well looked after. Great experience for both her and me. Thank you!

Experiencia fantástica: I have worked here for 4 months and I work with a great staff, really good team work and support. I enjoy working with the residents.

Experiencia fantástica: I have worked here for over a year now and I have learned so much! I'm impressed with everyone's ability to adapt to all of the changes during Covid-19. The teamwork here is pretty impressive as well.

Experiencia fantástica: ❤Best compassionate people to work with❤ Everyone makes you feel like family. We have very hard workers who genuinely care for each other and the residents. I love how everyone bands together to get the job done, and supports one another from housekeeping to dietary. The cna's are top notch, really care and go above and beyond. The nurses are amazing and extremely knowledgeable. Activities works so hard to bring families in to visit thier loved ones and make things fun. Its an amazing place to be. It's been tough for our little place during this national pandemic. Lot's of loved one's were lost to a horrible virus. Yet the spirit and resiliency shines through and we just get stronger. Im personally very proud of each person here, including our residents, and thier families who are so kind and supportive

Experiencia fantástica: I've worked in this facility for 12 years. We have a great hard working, knowledgeable, and caring staff that does the best everyday for our residents. We are a work family and treat our patients like family. It's a great place to work and advance for your future.

Experiencia fantástica: I’ve worked for this company for 8 years, not only have I experienced hard working nursing staff, but exceptional, and fun managerial staff. They encourage a fun, light hearted atmosphere, offer benefits, and decent raises yearly. Please pay no mind to the bad reviews as they were left from disgruntled employees who left unprofessionally, and aggressively. I was not bribed, nor paid for this review. I just love where I work.

Experiencia positiva: The team at PHR are very caring individuals that truly have the patients well being at the forefront of everything they do. My mother has thrived since moving there and I would recommend them to anyone.

Experiencia negativa: This is not a good place at all. Forgot to give my mom her oxygen a couple of times.

Experiencia negativa: Horrible care. Do not send a loved one here.

Experiencia negativa: I cannot say anything about quality of care, but environment is OLD Old Old, dark and Dingy Dingy Dingy. Not a good environment for someone trying to recover from a stroke.

Experiencia negativa: Extremely dissatisfied about the facility. My grandfather staying here telling me all the horrible stories. He's gained more sores than he came with, gotten more depressed and just fed up with the staff. Has to wait for long periods of time for them to just transfer from wheelchair to bed. If I could give 0 stars I would.