Bon Secours In Motion at Bon Secours Harbour View

Experiencia fantástica: Went for my routine breast exam early in morning nice person to check me in and the one who did the exam were good polite. Gave me a small gift bag.

Experiencia fantástica: The Physical Therapists are kind, polite, &!serious about helping their assigned patients. The facility is clean and all equipment is wiped and sanitized after each use. “They are professionals”!!!!

Experiencia fantástica: I’ve been going to physical therapy at Bon Secours In Motion for 3 months and I wanted to express my appreciation for Zachary P. and the front desk staff. Zach developed a treatment plan that was right for my disc bulge and lower back pain. He keeps the exercises challenging and listens to feedback. He has helped decrease my pain and I am looking forward to further appointments.

Experiencia negativa: I went to my appointment today as I was encountered. I got on 164 western freeway as I approached college drive the traffic was bumper to bumper. Traffic creeping and I'm almost at the chesapeake ramp and harborview blvd. I called in motion to let them know I was going to be late 3/4 minutes. I walked in the door at 313 and the therapist refused to let me have my session. They told me I needed to reschedule. I've never in my life seen so much unprofessionalism. It's a problem when a therapist refuses patients' services because of traffic. Now I'm more behind now then when I started.

Experiencia fantástica: Great facility and employees!!! I really enjoyed my session. The physical therapist (Isaac) was extremely knowledgeable and helpful. The front staff made sure all of my questions were answered and even provided me a folder to hold all my supporting documents. Just above and beyond! The faculty is state of the art and new... with adequate free parking. I would highly recommend!!

Experiencia negativa: Customer service is polite, the 1 star is not for them. Scheduled an appointment via phone call a month before arriving. Arrived on-time with promises of blood tests and a general physical. I was eventually questioned by the nurse, only for the doctor to repeat the exact same questions, jot down the incorrect answers, and assume I have STDs because I wrote that I'm Bisexual...? The recommended amount of medicine they suggested to me would have given me a blood clot and lead to my death. No blood tests were conducted, no physical was given. I was asked to come back 6 months later for a blood test with no promise of it happening. All-in-all: A 100 dollar bill to: miss a day of work, be given dangerously incorrect medical information, and have no tests or medical information measured. Would not recommend for anyone LGBT or looking for a functioning hospital.

Experiencia fantástica: I've been doing my PT here for years; for different body parts. I've got chronic issues which will require PT forever (though not 365) and I'll forever ask for my referrals to go to In-Motion. They've got lots of great therapists and you'll for sure see great results!

Experiencia fantástica: Excellent staff! Very professional and friendly.

Experiencia fantástica: Fantastic care if you can get in. They are the only place around open after business hours so they are always booked solid. Great care and always a fantastic experience.

Experiencia fantástica: This location is in one word "AMAZING!". They all work really well together, are super friendly, and most importantly they really helped me feel better! The therapist are really engaged and extremely knowledgeable. The front office staff was friendly and professional and explained my insurance to me thoroughly. I would HIGHLY recommend this facility to anyone with PT or OT needs. If you want top notch care and world class service, go here!

Experiencia fantástica: I love all my thearpest Rose, amanda, Zach they have all helped me so much and really get to know you as a person they act like they truly care about you and getting yourself back to the best motion as possible....I would highly recommend them to anyone....I also love the front staff they always try there best to work with your schedule friendly wouldn't want to go anywhere else....You Guys Rock!

Experiencia fantástica: Very professional. Everyone is very nice. They ate working with me to help me get better.

Experiencia negativa: The therapist i had copped an attitude because I have a fractured ankle an couldn't do all the reps she asked for.

Experiencia fantástica: Loved Jillian. Very nice to work with

Experiencia fantástica: My PT is tough and excellent. Great location, friendly staff, and clean, modern facility and equipment.

Experiencia fantástica: Staff is courteous and polite. My appointment always starts on time. Therapist has a great sense of humor which makes the process not feel like such as task.

Experiencia negativa: Would not recommend! I canceled an appointment and rescheduled only to come in was told I was discharged. Apparently they have a 30 day policy that I was not aware of. Discharging me meant that I will have to start the process all over and get a new referral from my doctor. This is totally unacceptable what place would not call and tell you before they discharge you? Look elsewhere.

Experiencia negativa: After having to call in 3 times to get an appointment, each time being told they would call me back i finally got one and went in for an evulation, not only did they have the wrong insurance estimate worked up but they required a hefty payment at the visit which they failed to tell me about before hand. Had the appointment scheduled for almost 3 weeks, they waited until I filled all paperwork out to inform me, after I had already spoke to my insurance company and had been approved for the visits. The one lady at the front desk had an attitude as well.

Experiencia fantástica: Great physical therapist. They are so very sensitive to my needs. Thank you all very much Heather and Christa

Experiencia fantástica: Awesome OT staff they are personal and kind no judgment. They listen to you not rushing through but they are patience. I have one closer to my home but I like this practice keep up the great works ladies

Experiencia positiva: Friendly, caring and professional. Great place for PT.

Experiencia fantástica: Very clean facility. I get nervous visiting hospital's very friendly staff.

Experiencia fantástica: Everyone is so professional, pleasant and helpful.

Experiencia fantástica: Therapists are very friendly and professional. My problem improved almost immediately.

Experiencia fantástica: Beautiful, friendly people there

Experiencia fantástica: Had surgery there they was wonderful.

Experiencia fantástica: The ladies working at the front desk are very helpful and pleasant. Also the therapist's that helped me all seemed knowledgeable with their work and made my visit a very pleasant and stress free experience.

Experiencia fantástica: Great location and great therapists

Experiencia fantástica: Experienced techniques and very helpful.

Experiencia fantástica: The only Physical Therapy practice I would recommend. The front desk staff is friendly and helpful. The PTs and staff are knowledgeable, attentive, engaged, and adaptive to your specific needs on each visit. I’ve had 3 separate issues addressed at this location and every time I have come out vastly improved.

Experiencia positiva: Very helpful to the needs of their patients

Experiencia negativa: The lady at the front desk was extremely rude and disrespectful. No etiquette at all. No customer service and the way she talked to me was degrading and humiliating in front of several other people. I walked out and will be taking my services elsewhere

Experiencia fantástica: Jessica is the BEST!!!

Experiencia fantástica: Very clean facility. I get nervous visiting hospital's very friendly staff.

Experiencia fantástica: Excellent

Experiencia fantástica: From the front desk to all of the therapists, pt assistants and techs everyone is helpful knowledgeable and nice. They partner with you to help you to improve your health.

Experiencia fantástica: Staff is extremely friendly, knowledgeable and always professional!

Experiencia fantástica: Bon Secours always in motion, they are very professional & caring about their patients, they really care about what is best, I have had physical therapy before at other places that I won't mention because they don't matter anymore!!

Experiencia fantástica: Clean modern facility. Not crowded, was able to be seen on time. I can't speak to the quality of the procedure, as this was a preliminary appointment. So far, so good.

Experiencia fantástica: Fantastic staff!!! Everyone showed true care for all patients. Extremely clean. Made my healing all that much quicker

Experiencia fantástica: This is probably my third round going to Bon Secours in Motion, and the therapist are always professional and friendly.

Experiencia fantástica: Always dependable when you need this type of ❤ and care.

Experiencia fantástica: Great staff, I'm so glad that my rehab is provided by Bon Secour.

Experiencia positiva: Excellent therapist that will get you on your feet again and their nice doing it.

Experiencia fantástica: Great physical therapists who take their time with you and are truly concerned with your individual needs and your doctor's goals for you!

Experiencia fantástica: Great place and therapists are very professional.

Experiencia fantástica: Excellent medical care and friendly staff.

Experiencia fantástica: The people were terrific

Experiencia fantástica: Staff and therapist are amazing

Experiencia fantástica: I cannot praise Dr. Jonathan Compton enough for the excellent care he and the team at Bon Secours In Motion/Harbour View gave me for post at home care for a knee replacement in Mar 2019. I HIGHLY recommend Jonathan...'caring and very knowledgeable. He knows just what you need!

Experiencia positiva: Great staff. Nice facility. Parking can be challenging.

Experiencia fantástica: Great staff

Experiencia positiva: Good environment, good bedside manner, professional behavior from staff

Experiencia fantástica: Very friendly and professional staff

Experiencia fantástica: They got me moving,!

Experiencia positiva: Great PT service

Experiencia positiva: Therapists are okay but they have so many patients that I dont feel you dont get enough hands on..

Experiencia fantástica: Bon Secour Mobile Saved my life

Experiencia fantástica: Staff is ABSOLUTELY AWESOME!!!

Experiencia fantástica: Awesome people and great results

Experiencia fantástica: They take time to make sure you are better

Experiencia fantástica: These folks ( therapist ) are serious about their craft.

Experiencia fantástica: I have learned so much and the therapy. The employee's and Therapists are all so kind and very helpful

Experiencia fantástica: The most caring people at this facility for PT!!

Experiencia fantástica: Staff very courteous

Experiencia positiva: Therapists are good at their jobs

Experiencia fantástica: Wonderful staff

Experiencia positiva: Friendly staff that is very accommodating. Front desk will do as much as they can to get you into the calendar. They are attentive and considerate in person and on the telephone. The therapist ate 99% on time. If a therapist is not on time or a bit late,; the front staff reminds the therapist via intercom of appointment. The therapist ate thorough and take their time working with each clients. Great place for therapy BUT they need Saturday hours, because students and working class are not always free M - F.

Experiencia positiva: Clean

Experiencia positiva: They do a great job.

Experiencia fantástica: Excellent

Experiencia fantástica: Great facility and great group of people. Nice clean atmosphere

Experiencia fantástica: I love these people. Thay are wonderful

Experiencia fantástica: Accompanied a friend. Everyone seemed very friendly and knowledgeable.

Experiencia fantástica: I loved coming here for physical therapy. The staff was friendly and learned your name quickly. I hated when my time was up. It was actually fun and not painful. They really knew how to adjust my therapy as I improved.

Experiencia fantástica: My son suffered a sports related knee injury and they did there jobs well. He worked with a variety of different therapist and not one complaint about any of them. Because of the number of visit we made, got to know the desk staff well. They were always polite and helpful. My son has fully recovered and returned back tonhis sport, thanks to them it was with out surgery. Great job, defiantly recommend.

Experiencia fantástica: Good people know there work

Experiencia fantástica: Super friendly staff, never a wait and great atmosphere!!! Will definitely refer them.

Experiencia fantástica: The therapist are great

Experiencia positiva: excellent place for therapy

Experiencia fantástica: Nice

Experiencia fantástica: Great dservice.

Experiencia positiva: The staff is very nice also, the therapists are very nice

Experiencia positiva: The do great work

Experiencia positiva: Good place for rehab

Experiencia fantástica: It works..

Experiencia fantástica: Really friendly therapists, kind and condiderate.

Experiencia fantástica: ALWAYS helping people in need of medical help!

Experiencia fantástica: Nice professional staff

Experiencia fantástica: Great people

Experiencia negativa: My limited experiences with physical therapy have all been exactly the same each time, and this location is no different. Physical therapy at its best can transform your life for the better, while at its worst it's simply one of the biggest rip-offs in our medical system today. Let me be clear; there are some fantastic physical therapists employed at this location, who take great pride in their work. However the system itself is a joke and needs to be overhauled. Therapists that are continually rotating back and forth between multiple patients at a time are not able to render the level of care the patient deserves. It's also common practice to have a different person working with you every time, resulting in minimal consistency in your treatment protocol. Many of the therapists at this location often appear stressed out, burned out and bored with their jobs. I can't imagine hiring a personal trainer at a gym that walks off each time after they tell me to perform an exercise, or goes away to talk to their friends or co-workers during our session together. Yet, despite paying 2-3 times more than a personal training session for physical therapy, this is exactly the culture by which most physical therapy clinics operate. Additionally, you're often seeing a physical therapy asst. or a physical therapy tech who has absolutely no qualifications and no business treating patients. This location has banners hanging up touting itself as the best in the area, which is mind boggling to me. It's all about the benjamins baby. I'm sure my comments will alienate me from some of my peers, as I also work in the health and wellness industry. That being said, many of these same people know deep down I'm telling the truth.

Experiencia positiva: It is good. Front desk, Ron Wells, and John the tech are great! Thanks