Sentara Therapy Center - Suffolk YMCA

Experiencia fantástica: Very professional and knowledgeable.

Experiencia fantástica: DANI MOTLEY, JASON ZACHARLAS.

Experiencia fantástica: Came in 7/29/24 with an all but useless and very painful left wrist after having a plate and screws put in about 6 weeks or so prior to correct a rather severe distal radius fracture. I was discharged on 9/11/24 having regained full strength, full range of motion, and having little to no stiffness, pain, or discomfort. I cannot say enough great things about my OT Jason Zacharias. He was kind, caring, respectful, knowledgeable, personable, and has a fantastic personality and sense of humor. He was extremely encouraging, helpful, and fantastic about coming up with a plan that catered directly to my particular concerns and needs all the way down to goals I needed to meet concerning regaining function in my left wrist as it pertained to particular aspects of my career. With diverse methods and personalized care, I met my goals and regained full use of my left wrist in what I consider to be a rapid and extremely satisfactory amount of time. I won't hesitate to recommend him or this facility to anyone and everyone I know in the future. They were excellent with providing resources and equipment needed for home care such as exercises, braces, various tools to help me continue with scar management even after my discharge. The office staff were kind and helpful with scheduling and clerical issues, the facility is clean, the staff is fantastic, knowledgeable, and so kind. Jason was even sure to let me know that if any issues came up concerning my wrist after being discharged, to please call and he would be happy to address any concerns. The environment is incredibly encouraging, lighthearted and uplifting whenever possible and appropriate, and in several ways I will actually miss going to therapy because of the wonderful people I encountered there. I will definitely return for any future OT/PT needs in the future. I cannot thank Sentara Therapy Center on Godwin Blvd and Jason Zacharias enough for all they did for me and helped me to accomplish. Happy to be mostly pain free and able to use my left wrist to full ability once again.

Experiencia fantástica: Dr. Zacharias was wonderful, very engaging and interested in my progress. He makes the time fly by. The rest of the team were very nice and helpful when necessary. Thank you all very much!

Experiencia fantástica: My experience with Jason Zacharias and Dani Motley has been both pleasant and profitable. Their light heartedness keeps your mind off the unpleasantness of your condition, while their expertise in treating your area of deficiencies, moves you closer to your goal. Truly a good mixture of mechanical and Psychological healing.

Experiencia fantástica: My experience was the best, all the staff was great but 2 personnel stood out to me. There name are Rosalyn Walton and Kendra Johnson, they had the greatest attitude and always having the Biggest Smile, they were very helpful, supportive. Especially with my situation, I had been to different offices and no progress but Kendra just smiled and said you will get there and she kept me motivated and making sure I'm doing every exercise correct, I really felt helpless and thought I would never walk correct again but dealing with her and her focus on me made me push even harder, even though it was painful. Then Rosalyn would come along with her smile and conversation to make everything perfect by time I left the facility. I can say now I'm 90% back to my normal walk and progressing. I just want them to be recognized on the difference with there attitude and professionalism got me to im HAPPY to be WALKING without LIMPING. THANK Y'ALL SO MUCH.

Experiencia fantástica: Great staff, facility, and availability of appointment slots.

Experiencia fantástica: I could not be more pleased in anyway with the treatment provided for me. The OTC treatment plan is well structured and taylored to my specific needs. Both Jason Zacharias and Danielle Motley work in concert to help me get the most effective treatment. They are both super encouragers helping me endure some of the exercise challenges that help nerves and muscles re-learn what would be their original function. Also the office staff does a super job with accomodating scheduling. They know me by name which makes me feel that I am more than just a 11 oclock appointment. Finially, this place is super clean, with great effort made to keep devices sanitized and germ free! I highly recommend this center.

Experiencia fantástica: I have found the place that is perfect for me, SENTARA THERAPY SUFFOLK YMCA. Dr. Satra, chiropractor, and Rachael, PT are AMAZING!!!! Together they created a treatment plan that is providing me with the relief that I've long for for years. They are courteous, knowledgeable, informative, caring, and professional....they are the best in their medical field. The representatives at the front desk Dewell and Diane, were also courteous. I'm so grateful to have found Sentara Therapy. It's life-changing!

Experiencia negativa: Daughter just had knee surgery a week ago. We arrived early to fill out paperwork. Receptionist seemed unhappy and was speaking very mumbled. 25 Minutes after scheduled time I requested that they take her back so that she could elevate her leg. She was done 15 minutes before 7 and was told by receptionist that she would need to call in the morning to make the next appointment because she had shut the computers down. Keep in mind we were there for an hour and a half. I really hope this gets better. My daughter did state that physical therapy went well and she felt like she was heard and was given goals to reach.

Experiencia negativa: To quote my husband, “When it comes to medical services, I expect excellence”. There are services that can be compromised on but when it comes to medical care, and specifically recovery from an injury when the care received can impact whether full use of a limb can be achieved, excellence is the only option I will select. This facility did not meet that goal and I would not recommend this facility to anyone else. My husband went to this physical therapy location for a few months following an injury. At first, we had positive experiences at the clinic. The staff was very friendly and always upbeat which is very helpful for those coming in. The location was clean and the equipment was good quality. Initially, the attention was one-on-one and the therapist would work directly with my husband on his exercises and provide manual manipulation and stretches after each session. After the first few weeks, however, the stretches were no longer offered and he was more often than not relegated to an entry level staff person who just seemed to read off of a list of exercises for him to do but didn’t have the knowledge or experience to know when they were appropriate and if he was doing them right (it’s important in PT to have a qualified person attending because incorrect form might mean pain or not be progressive in treatment). Additionally, throughout the few months of his treatment here, many questions relating to the injury and treatment plan were asked and the answers we received were many times not very helpful. I don’t expect anyone to know everything, but when questions about the treatment plan and muscular anatomy (why is this hurting/what is causing this pain) were lacking, for me it is a cause for alarm. A month and a half or so into treatment, my husband developed pretty bad impingement issues. He brought this up with his therapist at the Sentara PT center and they just told him to just keep doing the same exercises and it’ll resolve by itself. When they observed him working through the exercises the only thing they did was comment “oh, that looks really painful” but didn’t offer any additional support. After this incident, we felt that the staff was not invested in my husband's recovery. Because of that incident coupled with the lack of quality one-on-one attention and unsatisfactory responses to questions we felt they should be able to answer, we lost faith in this location. At this point, we left the Sentara facility and went to another location (not Sentara) that was highly recommended. At the very first visit, the therapists there evaluated him and immediately were concerned with the pain and impingement issue. They worked with him to manually manipulate (working through scar tissue, etc) in an effort to reduce his pain and increase his range of motion. He left the new facility after only the first visit in significantly less pain and with more range of motion than when he left Sentara only a few days before.

Experiencia negativa: Had hip arthroscopy done, very back and forth for 2 weeks leading up to the surgery attempting to make sure the referral for PT was in my record as it was already approved from the insurance company. Would not let me book appointments ahead of time until seen for the first PT visit, which I guess is fine in most cases but I am unable to drive for a month due to this surgery and the surgeon wanted me in PT 2-3 times a week. My second and third PT sessions were a week apart due to not being able to schedule ahead of time. For the first 3-4 visits every time I went to speak with someone at the front desk they would mention my information wasn’t in (or wasn’t in correctly). I had to email over the treatment plan that my surgeon had sent me also for the PT plan on my first day because they had not received it. Two sessions later I had to ask the Physical Therapist if they had my treatment plan from the surgeon because I was continually being asked what I was allowed to do/not allowed to do. Treatment plan was not attached to my record so I had to email it over again. Scheduled appointments are now being rescheduled, causing for inconsistencies in my treatment plan and difficulty scheduling rides and working around going back to work. Hoping for things to improve. Treatment staff does have a very friendly positive attitude.

Experiencia positiva: Great staff, very professional, knowledgeable, clean environment, and convenient location.

Experiencia fantástica: Dr. Krista Satra the Chiropractor at Sentara Therapy Center is outstanding. Please go see her!

Experiencia fantástica: Going through the front door gets me feeling better . And on my way out everyone is smiling . Typing is not my best thing to do . Now have a sore finger ....

Experiencia fantástica: I cannot give enough stars for this place and those who work here! Samantha Harris helped me recover from orthoscopic surgery in April. I wound up having to get total knee replacement in October and returned to this location for therapy. Yesterday, Shane McAlphin saved my life! I thought the redness, swelling and tingling in my operative leg was part of recovery. He asked how I was doing and when I told him, he immediately evaluated my leg. He said it is my job to send you to ER because I have suspicion you have blood clots. Ultrasound at ER showed two blood clots, one blocking my femoral vein. I am in debt to the wonderful care of Shane and the staff! I will always go here for physical therapy when I need it!

Experiencia fantástica: Today was my second visit with Doctor V. She is amazing in more ways than one. Feeling so much better already.

Experiencia fantástica: Dr. Victoria is by far the best of best when it comes care, professionalism and ability. Problem with my lower back and after first visit I felt much better. Looking forward to continuing my visits to your facility. Thanks!!

Experiencia fantástica: Presently I am enrolled in aquatic therapy at this therapy center. My instructor Kayla, is a certified aquatic therapist. She is teaching me how to strengthen weak muscles in my back and right leg. I have been experiencing pain and numbness in my lower back and right leg for quite sometime and after a few weeks of therapy under Kayla’s teaching my back and right leg is much stronger and my gait is improved. I love going to Aquatic therapy and I know that my quality of life has improved greatly because of Kayla’s instructions. Bonnie M. Lester Suffolk, VA

Experiencia fantástica: Dr Victoria Martinez is an amazing Chiropractor. She has made a huge difference in improving my quality of life and reducing my pain! If you need a chiropractor do not hesitate to see Dr. V. Intelligent, respectful and is willing to listen and get you back to health!

Experiencia fantástica: The reason I love coming to Sentara Therapy Centers are, the therapist that I worked with they are so dedicated, I really enjoyed working with Kayla and Samantha, they are so professional and courteous.